Verizon is so cavalier with their communication and billing. Their people you talk to are terrible…read more Problems with closing out a secondary work phone and no disclosure that an amount was due for the device. Winding up in Collection after the account was paid and closed.

Verizon Store at 2200 Dulles Retail Plaza #172, Dulles, VA 20166…read more I visited this store around 6:30PM Virginia time, and unfortunately, the experience was extremely disappointing. The saleswoman who assisted me was unprofessional and dismissive, making the entire customer service interaction really unpleasant. I genuinely expected better from a Verizon store.

A real Jerk! I don't even think he even changed The screen - literally could have just cleaned it…read more if he did he didn't bother to glue it on. came in for refund, refused, blamed his shoddy work on bent frame, offered to "try and reglue" while threatening risk of damage to Motherboard. pathetic

My son cracked his iPad badly and we thought it would not be fixable . He proved us wrong by fixing…read moreperfectly 5 stars all day

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I had Phone Doctor replace the battery on my Galaxy S7 today. I had already purchased the battery…read moreand they charged me labor. The workmanship is excellent. The battery was replaced and put back together like it was never opened. I actually got my phone back better than how I brought it in. (previous battery had bloated and lifted the screen). Service was completed within 2 hours. Although they said it would take one hour and when I returned they said they needed 15 min more which ended up being about an hour. Still impressive it was done that quickly. There was a steady flow of customers so be prepared for it to take a little longer than quoted (which happens). Parking is a little tough but its in the town of Herndon so take advantage of your visit by trying out some of the local restaurants and bars. There are many options with good variety. Its a quaint little town and a good opportunity to kill two birds with one stone. I'll be coming back here if i need to have a component in my cell phones replaced.

This was the most unprofessional experience I've ever had with a company…read more I went in because the top of my screen wasn't responding, and they replaced it. Two days later, the entire screen stopped working. They replaced it again, and just four days later, it stopped working again. When I returned, they gave me a hard time and blamed the issue on damage that they never mentioned before either repair. It's extremely frustrating to pay to have one thing fixed, only to have the same problem happen twice and then be blamed for it. I would not recommend this company. In my experience, you may go in to get one thing fixed and leave with a bigger problem--and no accountability.

Was at the store today and had a horrible experience with a young man name Ramie. I only came in…read morefor a replacement for a screen saver. Which I originally purchased when I brought my phone in January 2026. It's unlimited replacement. He was very rude and snappy saying he didn't have one for my phone, which was not true. They put a 16/17 protector on my phone originally , somehow he said they couldn't put on a 17 protector which didn't make any sense which they had in the store. I asked him could he let me see the protector that he was talking about and he told me no unless I was going to purchase it. I asked him could I talk to a manager and he said she went to lunch and he was going to lunch too. I asked him when would she return he said in 30 minutes. I said I would wait. I thought this is ridiculous. I stayed calm because I was in shock over his treatment over a phone protector I purchased unlimited replacement. I could not believe his unprofessionalism. The treatment was really unbelievable. The other guy Chris was not helpful either I ask him for help because I remembered him and he said he never helped me before. I am writing this because no customer should be treated this way. I have been coming here for over twenty years. I will never forget how they treated me today. No one should be treated in such a rude disrespectful manner. *I was fortunate that a Wonderful young lady wind up helping me name Sunny, She stepped in and helped me I explained to her the situation and she called the manager and she told her it was okay to replace my screen protector. Thank you so much Sunny for your professional and patience. You are what TMobile represents. Your kindness and helpfulness was truly appreciated. I called customer care service and I wanted them to know about you. They told me to make sure I call the manager which I will definitely do. I hope they give you a score of 10.

I went to the T-Mobile store in Reston VA to trade in my phone. The customer service there was…read morephenomenal, each associate was friendly. RAMIE helped me not only exchange my device but set it up and went through each process making it easy to understand. I've been a T-Mobile customer for 20+ years and I appreciate not only the knowledgeable of your employees but their patience and dedication.

We had a very pleasant phone upgrade experience with Jorge. It was seamless. He was knowledgeable,…read moreoffered services without being pushy. Some things we needed, got and glad he mentioned them and declined what we didn't need. We live in Reston and earlier went to a location in Sterling. We left because of poor service. We avoided this location because of overall low review rating, which I think currently is inaccurate. We also found out this location is a Verizon corporate store vs. authorized dealer. I know we had an unexpected pleasant encounter with Jorge and hope others will too.

So pleased with the customer service we received from Caroline. Our case was complicated, switching…read morephones, transferring data, etc., but she was patient and helped us with our new iPhone and new plan. Will look for her next time we visit when we upgrade my son's phone. thank you Caroline for your expertise.

Don't do any business here! This is not an AT&T retailer. They are a reseller under AT&T's name…read more Having said that - if they create an issue (e.g.billing, plan selection, etc.) (which they will) - you are on your own. Shuttled off to (a) customer service or (b) referred to an AT&T corporate location; which is where you will angrily head next. Suffice it to say, poorly trained staff, not ethical in business practices, discriminatory (expect to be treated like a child and condescended to), and just dishonest. While being polite to your face, you are being scammed. Value - none. Value is nonexistent since you will spend hours of your time to correct problems they will create for you. Turn around and walk out! You are warned.

Don't use this store! Or AT&T for that matter. Poorly trained staff led to a FCC complaint. I now…read morehave to turn in my free upgrade phone because the employee screwed up. They lie and call it a free upgrade and there is no such thing. AT&T executive office backs their business acumen and doesn't care about the customer. I now have to turn in new phone for an older phone that I don't even know if it's new or refurbished or if it will work correctly. And then if I can't get all my info to transfer to that phone I'll have to go into an AT&T store to get them to do it. Won't be using their service anymore after this all is ironed out!

This store does not even deserve the 1-star. During my upgrade process, it took more than 2 hours…read moreto complete. I came in and told them I was short on time and only had about an hour to spare, but every 5 minutes I was told "5 more minutes". I should have taken that as a warning sign. I was advised that the phone would arrive in 3-days, it actually arrived in 7-8 days. I return to pick it up, only to find out it is the incorrect one. When I brought it up to their attention, the employee mentioned there was "no manager available because they were on PTO, and that I had to go to a "corporate store" to get it fixed. I decide to keep the phone because I cannot wait any longer and during set-up, I find out the number I selected at the store isn't even the number I picked/was assigned. Now, I have to go to a corporate store to change the number and ensure the changes they made to my plan actually lowered my bill or they pulled some funky business. #TerribleExperience #StayAway #worstcustomerservice

Upgraded 4 lines at an AT&T "authorized retailer." They ordered the wrong iPhone color. My…read moresister-in-law didn't open it, just asked for the correct one--and they want to charge her a $55 restocking fee for their mistake. AT&T corporate says it's the store's problem. The store says "just use it" or "buy a case." Seriously? No exchange. No credit. No accountability. She didn't get what she ordered. It's about principle. Do better, @ATT. #ATT #CustomerServiceFail #DoBetterATT

I found them from a ATT store recommendation. I had a dead phone full of a virus. Ferhan knew the…read moreproblem and how to fix it. An hour later he called to say pick the phone up its working fine. My new goto place for fixes and questions. Try them out.

My charger port didnt work so I took it here. Took the dude 4-5 weeks to fix it, and when I got my…read morephone back (today) It did charge but for some apps my microphone sounds like a dang tornado. I dont know what this man did but ill never come back here for sure.

Once again I found myself at this facility while heading to New York... Decided to pick up a laptop…read morefor my uncle this time as he has been repeatedly saying he was going to get one but he wanted to be simple. I asked Nick to give me a nicely refurbished laptop with very little apps on it as to not overwhelm my 71-year-old uncle. He states he just wants to be able to send and receive emails and to do the occasional search. I told him that's all anyone does these days, lol anyway Nick was able to find me one almost immediately and threw in the charger and a case.

This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .