Came in for my monthly sugaring treatment with Alyssa who was wonderful as always! She has the best…read morepersonality to distract you and is very professional! The front desk made a scheduling error but she was able to still accommodate me! Lots of great products available, clean and inviting environment!

Alyssa was great in helping me figure out my sugaring for my face where I have dark thick patches…read morefrom Pcos. She was super nice and professional and it went really quick. I ended up doing the full face and took her about 20 minutes. The room is very clean and welcoming and overall will definitely be making this a regular. My only negative if I had to mention anything was the other people (possibly front desk or other workers) were kinda noisy and loud but also we were at the first door right out front. Alyssa did great to have some nice music to create a relaxing atmosphere and was genuinely a nice person.

Brooke is amazing!! She makes my brows look amazing every time she has ever done them and we are…read moregoing on ten years. Her facials are the best I have ever had. She has given me the most amazing suggestions on how to keep my skin looking it's best. I highly recommend her to everyone I know! Thanks Brooke for keeping me ageless and beautiful!

Brooke does a fantastic job of keeping my brows looking perfect! She's quick to get back to me…read morewhen I need to schedule an appointment, and she's detailed and meticulous. Highly recommend!

I have been Cinnamon's client for several years now and each 90 minute Deep Tissue session I…read morereceive affords complete relaxation and therapy for my arthritic/ scoliosis body. The results are both affective and effective. Plus, I learn a lot from her knowledge of Massotherapy, and Natural and Traditional Healing. I highly recommend Cinnamon to anyone needing very individualized massage therapy, plus the additional facial et.al. services she offers. Hers is a Medina Gem tucked away right here in our fair city :)

Cinnamon has strong hands and gives the perfect amount of pressure for a deep tissue massage. I…read morejust had a 90 minute deep tissue and my entire body is tingling. Highest of recommendations. Also she's inside of the yoga studio in case you get confused like I did. It's a comfortable space.

I LIVE to get a facial here ! Amy J is amazing at what she does. I can't recommend her enough.read more

Horrible experience. I was basically ghosted. I had originally scheduled an appointment for 11…read moreo'clock on Saturday but I decided Thursday evening I wanted to change it to 9 o'clock so I looked on their site there's a 9 o'clock available I call her and I get her answering machine so I left her a message asking if she could cancel the 11 and schedule me for the 9 o'clock asking to call me back if she was able to do that and I just went ahead and booked the 9 o'clock online. So I get there Saturday morning and I see there's a sign that says call when if you have an appointment and will let you in so I call all of his answering machine again I look at the window it doesn't look like there's anyone in there so I wait a few minutes and still get her machine. So I just left with no facial.

My experience with Vickie has been nothing but positive! She is talented and easy to work with…read more She put me at ease right away. I had Vickie do eyebrows and eyeliner for me and they have made such a huge difference in my appearance and confidence. I highly recommend Vickie to anyone considering this type of work!! Judy H

Was so happy with the service, that I went back a week later for my upper eyeliner. My mother and…read moremy daughter are hooked also on Vickie's outstanding work and her great personality too.

Loved it here I would like to return for my treatments. I…read morewill be going back for dysport

No. At least, NO for me. I had disappointing experience. I…read morefeel bad that it's a first review and it's a negative review... But, I wasn't happy with my experience. Let's start from the beginning. I got the certificate from the fundraiser; it was worth 100$. I knew this spa from Brecksville location which I didn't like either. I thought that I will give a try for the second time so I booked the appointment. When I called, I specifically asked about facials. The front lady said 3 options and I chose Vitamin C facial- 125$. Now, let's stop for a moment. What do you understand by word "facial"? When I think about a facial, I imagine cleansing, opening pores, massage, serum or mask and at least 45-60 minutes experience. Again, this is how I understand a word "facial" or what I had received in the past. I came to the spa that was located in the plaza. The place was clean, modern and elegant. However, the vibe of the place was cold and unfriendly. No one greeted me, no one noticed me- I took papers on my own and started fill out. Next, my Aesthitician or maybe I should call her a technician called me and we left to the room. The lady, Shawna, was nice and talkative. She told me to lay down but said that I could stay in the sweater bc the facial was just for the face. The beginning of the facial was cleansing. I need to admit the product that Shawna used was enjoyable and soft. After the cleansing, the lady put Vitamic C mask (she called it a mask). I had the mask for 10 min. I just lied there in the silence with the music in the background. The mask had tingling effect. After 10 min, Shawna removed the mask; however, she never changed the gloves so I still had unpleasant tingling while she put cream and serum on my face. Then, she said: "we are done". Yeaaa... 18 min total... and I was lighter on 125$ lol. Ok, so why was I dissatisfied? First, it wasn't facial but acid treatment- my face was swollen all day and next day too. I wasn't prepared for it and nobody even explained that the facial was actually acid procedure. Def ask questions before coming to any service, otherwise you will be disappointed. Second, all what Shawna did it was application of the product... I could do this at home! She didn't do anything that I couldn't perform by myself. The last one was time. This procedure and experience wasn't worth 125$ for 20 min. Nope. I had better experience for less money and longer time. And now, I still need a facial because I hadn't received it. I put two stars for the interior and friendly aesthetician. One tip- if it happens that you will visit this place, check in on yelp and you will get 10$. However, I do not recommend this place or any of their locations. It was my second time and 2nd time disappointed. Response to the business owner: Thank you for you comment. The first time, I visited the spa in 2018, so it was 2 years ago. Between 2018 and now, I went to so many places that it's hard to remember all. And yes, I had never returned. But this time, my bf bought me a coupon at the fundraising, so I decided to check out this location. The problem is that the services that your spa offers don't say exactly what people will get. I was misled by the lady on the phone when I booked the facial. I asked specifically about the facial, nothing medical, but just a simple facial. She had never mentioned about time frame or that "the facial" was actually acid treatment. And, I believe that those two are two different procedures. The first time when I came, I had 2 stimulating facials, what actually happened to be mechanical facials or facials done by the machine. Then, I was misled by the name too. I regularly go to all kind of places, and I do have what to compare with. Plus, I'm yelping since 2012 and I know how hard is to find a good place for the service or to get a decent food. I write honest reviews about my subjective opinion with objective observations. These reviews help people to decide where they want to go and what experience they may get. In all my reviews, I state my final opinion if I would recommend the place to someone or not. I didn't say nothing negative about the technicians that were nice the first time and the second time. The same with the interior, it was elegant and modern. However, the atmosphere wasn't friendly same as your comment back to me. In the end, I did not sign any policies that would say something about taking and posting the pictures.

Well if zero was an option I would choose it. I unfroze my membership today because of a $25 gift…read morecard promotion. The kid sales associate said she would look into while I was tanning. I came out and the other associate told me that it could only be used on lotions/products. Funny because that's not what the fine print said but I expected this since they're always trying to sell me something. I'm tired of this company trying to manipulate and condescend customers. If this is not fixed and fixed the right way I'm cancelling my membership.

Staff are rude, you'll wait and wait in line and only then will another girl will come up to the…read morecounter to take the people behind you.

this is a great salon! You are pampered and given exceptional service. And getting a massage…read moremassage from Karen will be the best massage you have ever had in your life.. I highly recommend this place.

Terrible experience. Went to get hair dyed with subtle highlights - received decent root touch up…read morewith horrific ORANGE highlights. To add insult to injury I was charged for the toner that attempted to reduce the 'box' orange color. How can a salon allow a stylist to charge for their mess up? Dropping $180 for 3 hours of poor craftsmanship was met with indifference at checkout - never again.