I bought what looked like an almost new Samsung gas dryer for my daughter at the end of 2025. The…read morefemale staff was accommodating and all appeared good. Just after their 3 month warranty, the machine broke. i contacted the store and to say they were rude, below unprofessional and accepted ZERO help is a generous statement!! They told me they have NO responsibilities and the problem is NOT theirs! RUN don't walk away from this store and their lack of any customer service! If this review saves 1 person from getting hurt by their business practices, it was worth my time in writing it!! I can never recall writing such a NEGATIVE review!!! Save your money and the statement "you get what you pay for" rings true!!

Purchased a Refridgerator that was installed with a door misalligned enough that allowed cold wair…read moreto escape. Reds Appliance made me go through the manufacturer for repairs rather than sending someone out to fix this install issue. This took a lot of time and frustration back and forth with the manufacturer.

Everything went well. Danny is wondetful. He was on time,…read moreefficient, neat and clean and did a great job of replacing the waterline to my refrigerator that had been leaking. I highly recommend D&M Appliance Repair. 5 Stars

5 stars! I used D&M…read moreAppliance when the washing machine at one of my rental properties broke down. The office manager, Grace responded promptly. Danny then showed up on time, and diagnosed the issue quickly. The repair was completed efficiently and at a very reasonable price. I value honest, locally owned businesses, and this was exactly that experience--straightforward service, no upselling, and quality work. I'll definitely be reaching out again for any future appliance repair needs.

excellent customer service. I was shocked how easy and convenient it was to work with this company…read more I spoke with Omar in customer service and he was great. Highly recommended.

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

Been using the shop for years. Owner, Jeff, is terrific. Very knowledgeable. Always diagnoses…read morequickly and accurately. Very reasonable prices. Highly reliable.

Great guy and great service !!! Had my vacuum back to me the same day !! Very nice !!!!read more

Utilized them to fix our dishwasher. They were very prompt and knowledgeable. Recommend them for…read moreappliance repairs.

Several weeks ago my 12 year-old Samsung Fridge (RFG297HDRS) stopped making ice and more recently…read morewater was accumulating and freezing under the vegetable crisper tray. I contacted Premier Service and spoke with Giovanni. I couldn't help but think at 12 years the fridge might need to be replaced. However, Giovanni came over, diagnosed the problems, and repaired both issues, and provided a 90 day guarantee. His fee of a few hundred bucks, was more than reasonable. He further advised that as long as the compressor continues to work there was no reason to think we couldn't get several more years from this fridge. It's very hard to find trust worthy competent service professionals these days, but we found one in Giovanni and his company. I highly recommend Premier Service of NY for any appliance service you may require.

I was pleasantly surprised by my visit today. The shop was not where Google maps placed it…read more Instead search for Karako Suits. The Dewalt shop is next door to it (it must be new since Street View isn't updated yet either). It turned out the saw I'd brought in for a repair was just not properly tightened up and the friendly staff fixed my issue at no charge. It was a truly great experience. The store also has lots of Dewalt merchandise on sale for purchase if you're looking for that.

On May 23rd, I entered into a transaction with Capuano Home Appliance for the purchase of a DCS BBQ…read morefor the agreed upon price of $3,999 plus tax. Upon receiving my DCS BBQ, the item was not fully operation with the rotisserie burner not working, so Fisher & Paykel (manufacturer) was called into fix the item. The repair required 4 visits and was finally completed after a span of 5+ weeks. During this time, the BBQ was disassembled and reassembled as the technician attempted to isolate the issue. Furthermore, during this time modification were made which resulted in poorer working conditions to the main burners. Prior to the 3rd visit we demanded a replacement BBQ, as we were dissatisfied with having to wait and felt the BBQ was a "Lemon", which could only be resolution by replacing the entire BBQ. Our demands were ignored and the company finally completed the repair on July 3rd, and offered to extend my warrantee by 1 year. Upon examining the BBQ, I noticed several washers were missing from the back panel and told them that there offer was not enough, as the BBQ was now refurbished. This complaint was ignored by Fisher & Paykel. At this time, I again reached out to Capuano and told them Fisher & Paykel was not treating us fairly, as we now had a refurbished BBQ which was not part of our agreement, nor was it reflected in the price paid. I explained if they refused to do a full replacement, then we should expect to receive a discount which is appropriate for a refurbished BBQ. The Salesman, attempted to convenience me this was an acceptable outcome, at this point the situation got worse as I felt insulted. When I attempted to reach out to the owner, he never returned my phone calls. Ultimately, Capuano did nothing to assist, although they were the ones that sold me the unit and the only ones with the power to right this wrong. Furthermore, this was not a $200 BBQ and Capuano was compensated nicely for selling such a luxury item, even though the agreement was not upheld. IMO, this was about buying power, that Capuano doesn't do enough business with these companies and has little power when it comes to representing the consumer. My biggest regret, not purchasing this BBQ thru PC Richards, as I know I would have been protected and would not have gone thru such an ordeal. All in all, stay away.....

Seth was professional and knowledgeable. He new what was wrong with stove in 10 minute. next day…read morereturned to replace part. very satisfied with his service. Took pictures over everything and gauranteed his work for 5 years. I would definitely recommend.

I am still waiting regarding my pickup for my washing machine, they still have not taken it and it…read morehas been over five days.. Really disappointed in the service and will tell my friends not to use this company they basically said they had seven days to pick it up and kept saying they were sending someone that day They said they would include haul away for the price.. EDIT 2/19/26: I fear that if I had not written my review, they would not have picked up the washer. Frustrating that I even had to write a review..

I will never shop at best buy again I hope there store runs in to the ground and out of business…read more I bought a dish washer and a microwave for over 800 dollars and purchased the extra warranty but when it came down to help me when my dish washer broke I was on the phone for two days and all I got was nothing but word salads and empty promises and then the had the balls to charge me if I needed it fixed so what was the point of purchasing the extra warranty for then when I went to the store the manager there told me that I got screwed and that they should have offered me the manufacturing warranty for a lesser price if I need appliances I will go to jays appliances I got better prices and outstanding customer service please don't become a victim of best buy like i did go somewhere else for your hard earned money Rodolfo Canzani

Bad customer experience everywhere in this store. And then if you buy something it will definitely…read morenot work and they will definitely not help you try to fix it. Even if you join their overpriced Geek Squad service. The entire staff seems useless and uninterested. Find somewhere else.

My LG oven wasn't working and I needed to get it fixed before Thanksgiving. Oscar was able to come…read morethe same day, assess the problem and fix it in about an hour. He was very courteous and walked through all the potential issues as he opened the oven up. Luckily no additional parts needed to be ordered and he was able to replace a burned out connector for a very reasonable price. The oven has been working perfectly without issue for the past few weeks. Highly recommended.

Oscar responded immediately to my Yelp request. Very accomodating. He repaired my washer issue by…read morereplacing the necessary parts. My washer now is working like it should. Oscar is pleasant to work with and reasonably priced. Would definitely recommend his services.