I don't normally leave negative reviews, but my experience with Gladstone Automotive has been one…read moreof the most frustrating vehicle purchases I've ever had. This all started in the middle of June when I began looking for a truck. I knew my credit wasn't perfect, and I also had negative equity in my trade, so I understood financing wouldn't be easy. I decided to give Gladstone Automotive a chance. I met with the sales team, looked at several vehicles, discussed pricing, and explained exactly what I was looking for. After a few days of going back and forth with the finance department, they found a truck that fit my budget. I was told it had been damaged on their lot by another vehicle in service and needed repairs before I could take delivery. That wasn't a deal breaker. We agreed on the numbers, signed all the paperwork, and I was told the truck would be ready the following week. The following week came and went without a single update. I had to call them myself, and then I was told it would be ready the week before the Fourth of July. When I called again before heading home for the holiday, they still had no answers. After the holiday, I called again and was told they were still waiting. At that point I asked to speak with a manager. That's when I found out the truth--the insurance adjuster hadn't even looked at the truck yet. After weeks of being told it would be ready "next week," I learned the repair process hadn't even really started. That was incredibly disappointing and made me feel like I had been misled. Fast forward to July 20, and I still don't have my truck. It finally came back from the body shop, and I was told it was being cleaned and prepared for delivery. Then I received another call asking if I had declined the bed liner. I hadn't--I paid for the bed liner as part of the purchase. So now the truck has to wait again while that's installed. Another issue involved the rocker panels. I made it very clear before signing any paperwork that I would not buy the truck unless the damaged rocker panels were repaired. After the truck returned from the body shop, I noticed they still hadn't been addressed, so now it has to go back to the body shop again. One thing that also bothered me was the vehicle history and pricing. The Carfax report didn't mention that the truck had been involved in an accident, yet I was told it had been damaged on the dealership's lot and required body repairs before delivery. Despite that, there was no adjustment to the purchase price. I expected more transparency and some consideration on the price given the circumstances. To make matters worse, I'm an Illinois resident, not a Missouri resident. Before signing the paperwork, I specifically told the dealership to make sure my Illinois title, registration, and taxes were included in the paperwork and rolled into the loan. I was assured everything would be handled. I later found out that wasn't done either, which now leaves me responsible for paying my Illinois title fees, registration, license plates, and taxes out of pocket. That's a significant expense that I specifically asked them to account for. Communication throughout this entire process has been terrible. My salesperson rarely followed up unless I contacted him first. Before signing the paperwork, I repeatedly asked whether the truck came with a second key. Every time I was told he'd find out and get back to me. He never did. I eventually learned that the truck only comes with one key, and I'll have to pay for a second one myself. I understand delays happen, and I understand that unexpected issues come up. What I don't understand is being given inaccurate information week after week instead of honest updates. Had someone simply been upfront with me from the beginning, this experience would have been much different. Whether my financing situation played a role or not, I can't say. What I can say is that this has been an extremely disappointing buying experience. Between the poor communication, repeated delays, incomplete repairs, unexpected out-of-pocket costs, and lack of follow-through on multiple promises, this has been anything but a positive experience. Once this deal is finally complete, I will never do business with Gladstone Automotive again, and I cannot recommend them based on my experience.

RUN, Do Not Walk, to the next nearest dealership. Any other dealership, especially if you are…read morelooking for service. I recently had service done at Gladstone DCJR and when I noticed a billing issue, I called to discuss it. I was routed to a voicemail where I left a specific message along with my name and number. NO RETURN CALL. Next I wrote a detailed email which I sent to the email address I was provided when I took my vehicle in. NO RESPONSE WHATSOEVER. Not only do I feel ripped off by their deceptive billing practices, but they do not even have the decency to speak to me about it. RUN......

DO NOT TAKE YOUR CAR TO NORTH TOWN MAZDA! If I could give…read moreZERO stars, I WOULD! I spent $724.89 on just TWO services -- rear shocks replaced and sway bar link repaired. Right after the shocks were done, I heard banging noises and felt vibrations. Concerned for my safety, I returned -- but instead of fixing their mistake, they hit me with TWO $99 diagnostic fees WITHOUT telling me upfront! I called other Mazda dealers -- including one in California -- and their quotes were HALF or LESS than this place charged me! They charged me for OVER 3 HOURS of labor but refused to give ANY breakdown, saying, "What breakdown?" when I asked. They took MORE THAN 2 HOURS just to tell me what was wrong! When I complained, the manager, Cody, was RUDE and UNPROFESSIONAL, saying: "My mechanic needs to get paid." Like that's my problem! He even threatened to make bad reviews disappear. I trusted them TWICE -- and BOTH TIMES I GOT RIPPED OFF. No honesty. No respect. No accountability. SAVE YOUR MONEY, TIME, and SAFETY. STAY FAR AWAY FROM NORTH TOWN MAZDA!

I had some work done on my car, and after learning what the issue was, I called around to compare…read moreprices. Every other shop quoted me $100-$150 less than the Mazda dealership. If you already know what's wrong with your car, I recommend getting multiple estimates before going to the dealership--they tend to charge significantly more and do not offer price matching. After the initial repair, a new issue appeared that wasn't present before. I returned to the dealership and explained this to the service manager, expressing concern that I should not be charged for a problem that arose immediately after their work. I calmly reiterated that I didn't want to be held responsible for an issue I didn't cause. Instead of addressing my concerns professionally, the service manager accused me of being "too aggressive" and asked me to leave--simply for standing up for myself and requesting fair treatment. Despite this, the service manager escalated the situation by threatening to call the police on me--a paying customer with a valid concern--because they didn't like how I voiced it. I found this extremely unprofessional and upsetting. Frankly, it's hard not to wonder if minority customers are treated differently here. Accusing someone of being aggressive when they are simply advocating for themselves is unacceptable. If you're considering buying a car or getting service from this dealership, be very careful. Their service quality has declined, their prices are high, and their handling of customer concerns is deeply concerning. I hope this helps someone else make a more informed decision.

March of 2025 I handed these people my entire savings account. I work hard for my money. They do…read morenot care. January 2026 the car transmission gave out. It had been driving a little "off" a few weeks before it died. I kept up with oil changes but didn't anticipate needing to get the transmission checked as I was told it's in good condition. I took it to a reputable service center and they told me the transmission AND engine were bad when I bought it. I handed Gladstone Auto Sales my entire savings account for a lemon. The car was worth no more than $2000 though I paid several more thousand not to mention registration, fees, and warranty. The warranty they insisted I buy was a major ripoff!!! Registering the car was a nightmare because this so called "dealership" did not fill out the paperwork properly. All for a car that didn't even last a year. Do NOT put yourself through the horror of dealing with these people. PLEASE go anywhere else. I recently bought a new car from a reputable dealership. They were so pleasant to deal with and they were transparent! After being traumatized, I was nervous and even brought in reinforcements. It's been almost 3 months and I have zero complaints. In fact, I left them a 5 star review and told a friend about them. She's in the process of getting her new car there too. And I am in the process of telling everyone I know in the northland to never ever ever waste their time at Gladstone Auto Sales.

I served my country in the USMC for 24 years, I'm 66 years…read moreold. I paid my 2011, $14.000 Ford Edge off last year, with Santander credit Union, I had been approved for a car loan for $17,000. Gladstone Auto knew I had been pre-approved. Beware of this dealership, I have a TransUnion credit score letter, in the high 600 hundreds They DON'T want you to do financing with an approved high-quality credit Union, Santander credit Union. They want you to do the finance through them, so they can charge you a high interest rate I worked for Infiniti cars, in Costa Mesa California. I was an internet sales manager so I know about financing. Gladstone are horrible about returning calls , "Jeff" hung up on me three times, I sent many emails in regards to one of their vehicles, on Carfax where the vehicle was advertised not one time did I ever get a response back. Ruth, the finance associate told me three times, she would call me back, and never did. I had all my paperwork, as requested by Ruth, and was ready to do the 3 1/2 hour drive. I never got to speak to a sales associate, Gladstone Auto, is unprofessional. Do your research, on their vehicles! This is a must! I'm quite confident I asked Ruth too many questions in regards to doing my research. I will report them to the better Business bureau. Do not buy a car from these people!! There will be more updates very soon, with Gladstone Auto. Beware consumer, you do not want to deal with these people.

I've been going to alpha motors for the past 4 years. They have the BEST mechanic in town by far…read more And the most honest shop when it comes to being knowledgeable on buying a vehicle. Don't let the reviews sway you if they make a mistake ( which is easy to do by human error) best belief they will make up for it in tenfolds, as long as I'm in Kansas City I will never use another mechanic.

DO YOUR RESEARCH!…read more My husband and I bought a used AWD vehicle from them. 2003 Nissan with 100,255 (according to dealership, but when we arrived, 100,320 miles on it). The interior was clean, as well as, the exterior. The test drive was fine, but as soon as we left, problems with the vehicle occurred. Within 24 hours, the vehicle we purchased had issues starting and suddenly, the check engine light came on. We took it to find out what the diagnostic test stated and it informed us that it needed a new distributor. After spending 5 hours driving to get the vehicle and spending 10,000 dollars, we had to purchase a part and pay labor which worked out to $538.30. To the dealership's credit, they reimbursed us for the total cost spent fixing the part. That was pretty big of them to do, even if their mechanic didn't catch it when they should have. This is to remind anyone buying a car to request an inspection, and follow up with research before you walk in the dealership.

Me and my wife stopped By @ jay wolfe Toyota around the end of May browsed around and took home a…read more26 Trd off road Tacoma Thanks to Jordan our sales guy he helped us get to the right numbers and got to what we agreed on also Tina in finance was awesome ! Service department was great they took care of us very friendly and this has been the Best car buying experience for us thanks toyota !

New Vehicle Purchase I went to look at 2026 Tundra Limited…read more4X4 from Jay Wolfe. Best they could do was $6K off, then I went to Adams Toyota in Lee Summit, they took $12.5K off MSRP for exact same truck with same options. I would not recommend Jay Wolfe to even consider for a new vehicle purchase, they are a small dealer and can't compete with local dealers. Service If you schedule few weeks in advance then it's not too bad, however I did have bad experience with them. I was first 5 cars in line at 8AM on Saturday, but due to utter disorganization from the check in staff, I was the last one to get picked since they changed their approach on how they would take customers. I believe people who had not scheduled their appointment jumped in front of me. Their labor rates are same as other dealers, so cost won't be different. I only had oil changes with them, so I am not sure how they will work on warranty items. Overall, this dealership needs to catch up. I met few employees that didn't speak great about this dealership and the management. That is never a good sign.

Bought my new Hyundai Sonata hybrid off the show room floor, Zac is your guy, he listened to my…read morerequests, put up with all my questions, helped with my accessory purchases..... you'll find Zac at any of the Northtowne dealerships. He is knowledgeable, about his products, He is funny , personable, gets the sale done and you down the road in reasonable time. ---- I hope he can also find me a authentic hope on wheels car---

I'm giving them 2 stars because they used to be great. I've leased/purchased 3 vehicles from here…read moreand always used the service shop. They lost some of their long-term great employees in the service center, and it hasn't been the same. Now they have a young woman working there who is not only unpleasant and lazy, she couldn't be bothered to come find me when my car was finished after 2 hours for a simple oil change and tire rotation. She told me they couldn't check the tire sensor light on my dashboard even though that's where I bought the car and they've checked it and turned it off before. She wouldn't even ask. I had to text to ask the status of my car and she texted back that it had been finished and they tried to find me, which was a lie. I had been sitting in the same place for 2 hours in the waiting room. When I went to the shop, she was nowhere to be found. Someone else had to go find my keys. She didn't even say she was sorry. My relationship with Hyundai ends here. Not going back after this.

Great service good staff friendly and helpful. Goes the xtra mile for customers access to allread more

I will never buy another car anywhere but here so long as they remain in business! We bought a…read morebrand new Subaru with all the safety features about a year ago for almost half price. We have never had any problems with it. Today we bought another truck at half what other places are selling trucks for. This place is laid back, efficient, fair, and up front. They've easily saved us $35,000 on vehicles the last two years. We have already paid one off and we'll be able to drive these for easily another ten years.

While I no longer buy VWs due to reliability issues, some of the best car buying experiences I've…read morehad were at Northtowne Volkswagon. I previously purchased three vehicles from this dealership: a 96 Jetta, a 99 Jetta, and a 2001 Passat. They always sold me the vehicles at or under invoice, and they always gave me a fair price for my trade ins. It might have helped that I knew the used car manager's wife, but I'd like to think this dealer group routinely treats customers well. They also have a fairly decent service department, although I preferred the one in Johnson county, probably because they had better amenties and they put me in better rental units. For example, I brought my Jetta in for service once and they gave me a low line Ford to drive that had no defroster on the back windshield. They should put customers in comparible vehicles.

The sales department here made me lose all faith in humanity and completely changed my opinion of…read morewhat a car-buying experience should be. After an incredibly stressful month of searching for a vehicle, I met with a salesman to test-drive an Atlas and was planning to move forward with the purchase the following day. Unfortunately, there was a misunderstanding regarding financing, and I ultimately decided that the Atlas was no longer the right vehicle for me. Around 7:00 p.m., I put down a $500 deposit without realizing that it was non-refundable. By approximately 11:00 a.m. the following morning, I contacted the dealership and requested that my deposit be returned. I was told no. The vehicle had been off the market for less than four business hours, yet the dealership absolutely refused to return my $500. What made the situation even more disappointing was the way I was treated. The salesman showed very little understanding, and the sales floor manager was incredibly unhelpful. I wasn't asking for anything unreasonable--I simply wanted my deposit back so I could take some additional time to shop around and find a vehicle that better fit my budget. I completely understand that I should have read the fine print before putting down a deposit, and I take responsibility for that. However, I also believe there is a difference between enforcing a policy and choosing to treat a customer with basic kindness and understanding. In this case, I felt neither. This experience ultimately resulted in me deciding to take my business elsewhere. If you're shopping for a Volkswagen, I would strongly recommend considering another dealership. And if you do find yourself at Northtowne, the salesman I spoke with at their Hyundai dealership was the only person I encountered who showed any real kindness or understanding toward my situation. A very disappointing experience and an expensive lesson to always read the fine print before putting down a deposit. Would not suggest working with Robert and after speaking with the manager Russ I understand where these salesman learned their behavior. Very sad.

They were very helpful and it was so quick and easy to get a process started and they informed us…read moreof something we didn't know was on my credit that shouldn't have been there and understood the situation I will definitely be coming back to this amazing auto outlet

DO NOT BUY A CAR FROM A DEALERSHIP THAT DOES NOT OFFER ANY MONEY BACK GUARANTEE (REFUND)!!!…read more ANY PLACE THAT DOES NOT OFFER REFUNDS "WILL KNOWINGLY" SELL YOU A DEFECTIVE PRODUCT......WHICH IS "WHY" THEY DONT OFFER REFUNDS. This place has screwed me over several times in one sale. I bought a used Toyota Camry Hybrid from them only to find out that the Hybrid battery didn't work. They refused to give me a refund when I called them 3 days after the sale! They said my only choice was to trade it in for another vehicle...but they didn't have any cars I wanted. I got screwed into getting a car I DO NOT WANT. On top of that, they also refused to include the sales tax in with the purchase. The whole purpose in buying a car in MO was because MO includes sales tax...unlike KS. I was pissed! I had to get a second loan from the bank just to pay the $1000 sales tax for "again" a car I did not want. So F(&*%CK YOU JAY WOLFE! YOU SUCK!