DO NOT TAKE YOUR CAR TO NORTH TOWN MAZDA! If I could give ZERO stars, I WOULD! I spent $724.89 on just TWO services -- rear shocks replaced and sway bar link repaired. Right after the shocks were done, I heard banging noises and felt vibrations. Concerned for my safety, I returned -- but instead of fixing their mistake, they hit me with TWO $99 diagnostic fees WITHOUT telling me upfront! I called other Mazda dealers -- including one in California -- and their quotes were HALF or LESS than this place charged me! They charged me for OVER 3 HOURS of labor but refused to give ANY breakdown, saying, "What breakdown?" when I asked. They took MORE THAN 2 HOURS just to tell me what was wrong! When I complained, the manager, Cody, was RUDE and UNPROFESSIONAL, saying: "My mechanic needs to get paid." Like that's my problem! He even threatened to make bad reviews disappear. I trusted them TWICE -- and BOTH TIMES I GOT RIPPED OFF. No honesty. No respect. No accountability. SAVE YOUR MONEY, TIME, and SAFETY. STAY FAR AWAY FROM NORTH TOWN MAZDA! read more

I had some work done on my car, and after learning what the issue was, I called around to compare prices. Every other shop quoted me $100-$150 less than the Mazda dealership. If you already know what's wrong with your car, I recommend getting multiple estimates before going to the dealership--they tend to charge significantly more and do not offer price matching. After the initial repair, a new issue appeared that wasn't present before. I returned to the dealership and explained this to the service manager, expressing concern that I should not be charged for a problem that arose immediately after their work. I calmly reiterated that I didn't want to be held responsible for an issue I didn't cause. Instead of addressing my concerns professionally, the service manager accused me of being "too aggressive" and asked me to leave--simply for standing up for myself and requesting fair treatment. Despite this, the service manager escalated the situation by threatening to call the police on me--a paying customer with a valid concern--because they didn't like how I voiced it. I found this extremely unprofessional and upsetting. Frankly, it's hard not to wonder if minority customers are treated differently here. Accusing someone of being aggressive when they are simply advocating for themselves is unacceptable. If you're considering buying a car or getting service from this dealership, be very careful. Their service quality has declined, their prices are high, and their handling of customer concerns is deeply concerning. I hope this helps someone else make a more informed decision. read more

I was very impressed with Chelsea and Cody in the service department. They made me feel very comfortable as I waited for my car to be serviced. I was kept up to date with everything that was going on along with the videos and no service was forced upon me, I was given a choice. I will take my car there again . read more

I was scheduled for a routine maintenance service appointment that they didn't have the parts to perform. Got there and they produced a video trying to sell additional repairs, all I wanted was PCV valve replace. Raised the price and didn't have the part. Left after an hour and half with no service performed. Terrible service department. read more

Northtowne Mazda - $777.00 for a PCV valve and hose. But they don't have them. What a waste of time. - Car Dealers Near Me - Kansas City, Missouri

Sales experience was terrible! Our salesman was Mike. Throughout the sale he was very dismissive and acted like he was doing us a favor. My 30 year old was buying her first car- cash! She really liked the car and it was a decent deal so even with poor service it e went with it. Fast forward to getting it titled and the DMV states they used a fraudulent form! The title poa form needed to be the original. Instead they had a copy with a wet signature. DMV confiscated the form and said they were reporting Northtowne Mazda. When i called, Mike only wanted to text stating "we don't do fraud". I don't care! I just want it fixed with the original so we can move on... he stopped responding. After continuous texts he said " call the main number." Called for a manager, a guy places me on hold and hangs up. Finally reach title department and she isn't kind either... terrible experience for my daughter just trying to get her car ready to go back to school. Wild! Still don't have the correct form. Smh read more

Northtowne Mazda - Fraudulent POA form per the DMV. - Car Dealers Near Me - Kansas City, Missouri

I was very impressed with the ease and manner of this dealership. Rudé G. was quick to answer my questions, knowledgeable, and kind throughout the process. He knew how to be informative, but I never felt pressured. I received a fair offer for my trade as well. I recommend going here! read more

Nice people in service department, however, they need customer service training. Their approach is friendly arrogance. When the employee said to me "everyone knows that" I knew we were dealing with ineptitude. In our instance, their failure to communicate thoroughly was epic. read more

DO NOT TAKE YOUR CAR HERE!!! Was super excited after buying my first mazda and took it here for a simple software update. Went to pick up the car and noticed they dented and scratched the passenger side of my car. After talking with them about it, they adamantly denied doing it even though I know for sure it was not there when I brought the car in. The manager told me "if we did it, there would be blue or yellow paint on the car" and refused to acknowledge that the dent and scratch showed up while my vehicle was in their care (which btw took them over 3 hours to service even though I received a video of it almost being complete an hour before they said I could pick up). Then the manager said "well it's not like we'd have to pay to repair it out of pocket, we have insurance " in an indignant tone. When I continued to state that this dent was not there when I dropped off the vehicle he basically said he can't do anything for me. By the way Cody, I checked the stall I park my car and spoke to my stall mate and he didn't do it and didn't have any marks on his car either. So if you want your brand new vehicle damaged take it here!! Extremely disappointed in this Mazda and will tell all my friends and family not to give this place business!! read more

Northtowne Mazda - Car Dealers Near Me - Kansas City, Missouri

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Honestly, the best car buying experience I've ever had. Jason was exemplary. Couldn't possibly be happier. read more

Northtowne Mazda - Car Dealers Near Me - Kansas City, Missouri

Jason Chandler at Northtowne Mazda made buying a new car quick and easy. He was honest. Didn't waste my time. I knew what I wanted and he found it for me. Fair trade in value of my car. Quick/easy paperwork. Best of all was how he oriented me to my new cars functions- gave me enough information/instruction but not so much I would forget what he said. Helped me set up all the settings where I wanted them and connect devices and the app. Highly recommend! And I LOVE my new CX-50! read more

This is for their service department, if I could give 0 starts i would. Absolute con men. My wife was told over the phone the price for new key fobs. She scheduled the appointment for the new key fobs and only the key fobs. They said it should take under an hour or there would be a additional labor charge added if the services last longer then an hour. She specifically said when she got there all that needed to be done was the key fobs. They sent her a text message asking for battery replacement and a video, but my wife is not car savy at all and didn't know what it meant. She thought it meant the battery in the key fobs. So she approved the text. She waited another hour and then when her Mazda was ready they gave her the bill with a drastically different price for the key fobs and additional a new battery. She felt like she was taken advantage of for not knowing car lingo and we got up-charged an additional $500. I would not recommend these people to even my worst of enemies. read more

Always friendly and helpful! Great customer service when I bought my car and also when I bring it in for oil changes.

Usually my wife takes the car in for inspections. They have always tried to up-sell her on something and try scaring her into purchasing some unneeded part(s). They warn that she needs a motor mount (they used this excuse every year, must be a common failure) because the rubber is split. I have already checked the car over and it isn't split. The dust cover is frayed but the mount and internal rubber part is still in very good condition. When she points this out to them they said it should be filled with fluid. Also, not true. There was no fluid in this mount. They usually say something about how they shouldn't pass but let it go and that it won't pass next year. This has been going on for several years. Same complaint every year and they always pass it. They know it there isn't anything wrong and are just looking for ways to run up the bill. This year I decided to take the car in for her. I made the appointment online for a day I had off work. When I arrived it seems they changed the date to the next week but had not notified me. Now all their appointments are already full for the rest of the week so they can't get to it until next week. I wouldn't have made the appointment on the date they show because I knew I wouldn't have access to the car that day and I would be at work. Don't trust their appointments. All the service writer wanted to do was argue about when the appointment was made. They blamed it on me and kept saying well the appointment was made online. Yes, I know, I already told them that. Beware of their inspection tactics and don't make appointments online. read more

First time here, looking for parts for a 09 Mazda 3, waited no body at parts desk ask cashier and guy sitting in middle of floor feeding his face in public, said I'll page but nobody showed up, I told them poor customer service, the reply was only "well just one person was there", this is not the customers staffing problem we just need service. So I left will never return but will tell all. They lost around $300.00 in parts from me. read more

I bought a Mazda5 here a few years ago. The experience was very good. I attribute this in large part to the sales manager Ken Keith, who did a great job. We were impressed, given that the average car dealership experience isn't so fun, typically. I believe Ken has moved to their Hyundai store. I'm not sure on this, but heard it from someone if I recall. If so, hopefully the Mazda sales staff has kept the same standard as when he was there. If so, kudos. read more

Purchased back in June 2013. The purchase process was incredibly easy. The salesperson was friendly and nice and worked a few angles to get me into 0% financing. This being my first brand new car, this is now the bar to which I will compare all subsequent car purchases. From that day to this, the service department has done a great job of continuing the momentum. I've had flats & low tires in addition to regular maintenance. The guys in the shop are awesome! They work quickly and are friendly. read more

I took my 2010 Mazda CX7 in for an air bag recall. I just moved to KC from Colorado. They not only fixed the air bag problem, unbeknownst to me until I got under the hood, they also replaced a broken bracket on the inside hood release. I didn't even tell them about it. Kudos for them. Thank You for going over and above. I'll be back. Jack read more

$400 for a kid who needs a second key for his car (Mazda) before he heads off to college. This is the exact reason why service departments at dealerships have such a bad name. While you held my son hostage, I will guarantee that Northtowne will never sell me, my wife, my family or any one of my friends who will listen to me a new car! read more

If there was an opposition for negative stars I would put them!!! Worst experience of my life!! I wanted them to run some tests, when I went to pick up my car the manager got short and turn into a jerk when I wanted know what they did and why, simple questions. I went out to my car only to find it unlocked, tossed and some items missing. I returned inside only to be demanded out, unanswered questions and unresolved issues! WORST EXPERIENCE OF MY LIFE. DO NOT TRUST THEM WITH YOUR CAR!!! They do not have cameras outside, my car was left unlocked and there is no gates, nothing protecting YOU. read more

I've bought two cars from this dealership and had great experiences both times. The service since I bought has been great as well. No problems, usually short waits and any problems I have are taken care of. Prices are quite reasonable as well, compared to other dealers and to independent shops. read more

We had to drive from Overland Park to Northtowne Mazda to find a dealership that had the Mazda 6 with a stick. These guys were professional and curteous. Got a good deal on a new Mazda and left happy. read more

Absolutely horrible (still ongoing) experience. Took my 16 Mazda 6 in for a loose drivers seat. They agreed to fix it (ordered entire new seat base), and once "fixing" it, it was actually worse than before. On top of it, they damaged the steering wheel and refused to own up to it. And on top of that, they refuse to look at the seat again, so I'm literally having a Mazda Engineer from corporate come out to inspect the car. The Service Manager, Cody, is incredibly disrespectful and does not know how to handle customer concerns and complaints, not to mention he was incredibly deceptive in trying to tell me "looks here in service records like you tried going to another dealership 6 months ago to complain about a steering wheel...", which I then quickly shot down with ALL service records I have in my glove box. General Manager/Sales Manager is aware of the situation, and having talked to him, didn't sound like he had a decision one way or the other until my car is brought back in and the steering wheel is inspected. Will never recommend this dealership or service department to anyone ever again. read more

"I bought a CX5 this summer and they really treated me fairly on the purchase as well as on my trade-in. They made the process easy and smooth. When I need another car they will be first on my list." read more

I recently bought a new Mazda6 from Northtowne. I came to Northtowne because they were running much better deals than the other Mazda dealerships in the KC metro (as became obvious once I read all the individual dealerships' fine print on their ads). Northtowne, from what I saw on mazda.com, also has what is likely the largest selection of Mazdas in the area. I had a terrific experience once I came in. The salesman I worked with, Paul, was straightforward and low-pressure. And when I came back a few days after my initial visit to buy the car, doing all of the paperwork kept me past the time the dealership closed. I didn't even realize it until I saw them locking up after me. Paul made sure that even though I was rolling off the lot after his cleaning crew had left, I could come back a few weeks later to get the car detailed for free as they would normally do with cars they sell. Overall, buying a car here was painless and stress-free; I'd recommend it to anyone. read more

BEWARE OF THEIR SERVICE DEPARTMENT. THEY SAY ONE THING ONE DAY AND ANOTHER THING SOMETIME LATER. I have a computer code reader that I use to diagnose the problem with the system. The code that appeared was something that previously came up as covered by the warranty as powertrain coverage. After the shop diagnosed it the problem was confirmed, I was told this time it was not covered and that the previous repair was a mistake and should have been charged. Since I am a fairly competent mechanic I decided not to have the repair done there and do it myself. When I came to pick up the car I was charged a service fee which is unacceptable because had I know at some point before taking the car in that the repair was not covered I would have done the repair myself since I already knew what was wrong with the car. I paid my $99 service fee and complained. The service department head called and said that the $99 made up for their initial mistake for not charging 2 me years ago. What a joke. As I explained before I was charged for a service that had been previously covered and when I asked for a refund I was basically told that I should be grateful that I wasn't being charged more for their mistake years back when they should have charged me for something that they had said was covered by the warranty but wasn't. Will I buy another Mazda? Not while this kind of service is given, especially for vehicle problems that are well known design flaws. read more

Buyers beware! Purchased a brand new CX-9 Signature series and immediately noticed the passenger seat didn't warm. Service advisor, Eric, handled our vehicle and after 10 days of being in the shop, he felt confident that the issue was resolved. Within 24 hours, the seat again wasn't heating. I called Eric to reschedule and he became defensive claiming "it read 100 degrees when it left here." He also asked if our weight was appropriate to "activate the heated seat." I was treated poorly and we were redirected to the Service Manager, Brian, who agreed when I dropped my car off that "there was a noticeable difference in my passenger heated seat compared to the other ones." After another week in the shop, Mazda now claims there is nothing they can do for us and "this is just how it is." Telling us, "You'll need to contact customer care." He admitted there was still a problem with our seat, but they're done trying. We also have an inoperable bluetooth that they're now refusing to look at and told us we will have to take our vehicle elsewhere. This car still has temp tags and Mazda service refuses to address our concerns or offer any further service. This is also there top of the line model and has had flaws since delivery. We also asked to speak to the general manager upon arrival and he was "not available" Very unfortunate as we had a pleasant experience purchasing our first Mazda 6 through them. read more

I took my Mazda 3 here to get the 60,000 mile service done and they did a very good job fixing my car.