Josh Lara in the service department helped problem solve an ongoing issue I'd been having with my vehicle. I appreciate all his hard work and professionalism/ good attitude! read more

New Vehicle Purchase I went to look at 2026 Tundra Limited 4X4 from Jay Wolfe. Best they could do was $6K off, then I went to Adams Toyota in Lee Summit, they took $12.5K off MSRP for exact same truck with same options. I would not recommend Jay Wolfe to even consider for a new vehicle purchase, they are a small dealer and can't compete with local dealers. Service If you schedule few weeks in advance then it's not too bad, however I did have bad experience with them. I was first 5 cars in line at 8AM on Saturday, but due to utter disorganization from the check in staff, I was the last one to get picked since they changed their approach on how they would take customers. I believe people who had not scheduled their appointment jumped in front of me. Their labor rates are same as other dealers, so cost won't be different. I only had oil changes with them, so I am not sure how they will work on warranty items. Overall, this dealership needs to catch up. I met few employees that didn't speak great about this dealership and the management. That is never a good sign. read more

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I was treated okay at first until I told them I would not be financing but paying cash. They became dismissive and rushed my sale. My salesman was kind and literally told me that the finance guy Mike was on vacation and did not want to try to deal with me since he was not going to make anything off the sale. Because I was paying for a rental and it was costing me a fortune I was rushed to get into a car so I put up with their behavior and purchased my car. Because I had to bring the car back for them to finish cleaning the next day they offered me one free oil change. I will never purchase a car from them again. read more

Don't get the extended warranty--I went to another Toyota dealership and they said Jay Wolfe uses a third party warranty company that is not through Toyota. I felt duped. Also the luxcare is not worth it. Deny that. I haven't seen any difference between my seats and my friend's seats who denied that. I had to wait about 4 months longer than they originally told me (6-7 total) but I did get the RAV4 I wanted. My old car broke down while I was waiting which was such a pain but the new RAV4 is great. It has had a couple electrical issues with the nav system which I read online was a known problem, but overall the hybrid is a pretty good vehicle! read more

Great experience buying my vehicle. Just amazing people all around. A+++ I had one issue and they took care of it immediately. Refreshing to have a dealership with such good folks! read more

Thank you to Juliana Gillotti - the outstanding sales lady who not only looked for and secured for us a difficult to find vehicle (Toyota RaV 4 Hybrid) but also gave us an undivided, highly professional attention through the entire process culminating in the vehicle purchase. Juliana is a perfect example of an experienced and highly personable female employee that should not only earned her commission but also a high respect of all her colleagues. Sincerely, Dr Mary Ellen Vincent and Olo Szylleyko read more

Arrived early for an oil change. Toyota perf their full inspection, prescheduled maintenance and visual inspection and found that my reverse lights were not working. They said that they could install new lightbulbs $$ but if that didn't fix the issue they would have to troubleshoot the issue further? I don't believe in paying for parts that don't fix the issue. I took my truck home, checked the reverse lights fuse, reverse lightbulbs on a Fluke multimeter and double checked the wire harness for any signs of damage and traced the issue to the reverse lights switch on the side of the transmission. 15-20 minutes of troubleshooting and one part $ to repair my reverse lights. BatesX3 from Kansas City is still happy with Jay Wolfe Toyota. read more

Wouldn't recommend our sales guy was awesome seemed like a genuine guy. As soon as you get back into finance you get bulldogged into an extended warranty for 5k. Said no two times then finally went with it. The first time a couple things arose cracked windshield and small dent from something on the highway kicking up they use the crack being too big and the paint being chipped to get out of it. Then had the dipshit finance guy calls me to defend himself about what terms he used when selling it instead of a manager or someone who could actually handle it. Will never do business with them again. Instead of being happy you got a new 4Runner you feel played the second you walk out the door. read more

If you have things to do and expect a courtesy phone call of when you can get your vehicle. 10/10 don't recommend. Every time I would call they couldn't find my car or my name. Absolutely ridiculous read more

Horrible experience. Rude, untrustworthy and left a family member in tears because they couldn't figure out how a bank could get them money. Last dealership on this green earth I would deal with. read more

Tony went above and beyond in the service department to get our car back on the road by helping manage insurance coverage of damaged tires and wheels. read more

It took 1.5 hours for the work to be done and I had to go check on it after my truck was sitting outside for 20 minutes.

We are currently waiting - as expected - on a new Toyota and the service we've received from Jessica Velasco has been nothing short of exemplary. She's helped us every step of the way by being honest, up front, candid, and always available. We can't recommend her and Jay Wolfe Toyota enough. If you're looking to purchase a new Toyota do yourself a favor and seek out Jessica for profoundly good service. Seriously. *In the interest of full disclosure I am neither employed by nor related to anyone at Toyota. read more

BUYER BE WARE!!!!! I found a Mini Cooper Countryman that I liked. I took it home for the evening so I could get it inspected. There was a pool on oil in my garage. Had it looked at and it would cost around $3000 to fix it. I told the dealership that if they fix the leak I'll take it. Instead they offered me $200 off the listed price. read more

The woman that helped me was fantastic. The time to complete service is very slow. It would have been good to have a heads up on the tire repair before service was done. read more

ARIANA in the Service Department is absolutely the best ! She went above and beyond to research and follow up with me on my car's service. It is RARE to get this 5 star service and I was blown away by her extra efforts! Thanks Ariana! (And no I'm not related to her LOL) read more

Serviced my vehicle with oil change. Did discuss recommended transmission flush because of amount of miles. All work was done well and quickly. Even gave me a complimentary car wash. Much appreciated. read more

2+ hours for a scheduled oil change when told "should be done quickly" is diabolical!

It was fair. My oil change and tire rotation took 1:40 and I was told that my car was finishing up in the car wash. The car was not washed. I was also told that the safety recall on my vehicle would be fixed. It was not fixed. They removed the coupons off the website which made the visit $10 more. I called to share my issues and spoke to two people. read more

I only gave 2 stars because my mom bought a brand new 2012 Toyota Prius C at Jay Wolfe and their service department is phenomenal and the sales manager is great.....HOWEVER, my husband and I encountered a sales guy and he was glad to take our re-fundable deposit for a Tacoma that had a stop sale on it (the truck is wasn't supposed to be on the lot to begin with and he fell in love with the truck), but said later it was non-refundable and we were being an inconvenience trying to find my husband the perfect truck to transfer our deposit to, we ultimately went to another dealership so we weren't a burden. I was super lucky and talked to the sales manager and he LUCKILY gave me my deposit back. read more

Everything went well. My tech Brayden was very friendly and answered all my questions. Maintenance on my 4Runner was performed in a timely manner. No complaints here. read more

brought it in for normal maintenance, but they were able to include critical recall repairs as well and I had us of a free rental. done on time and perfect. Staff was wonderful read more

Tony Toy was kind and helpful; the service was great! I was well taken care of. Thanks to Jayme my salesperson who helped me make my appointment & continues to answer my question! read more

The staff is friendly. The service was as scheduled and on time. The multiple waiting areas are convenient if you need a quiet place to sit. read more

I would rate the service department 4 stars, the sales department gets a 0. Things have changed drastically since I bought a new RAV4 in 2019 when the salesman would go the extra mile. Now all they're looking to do is get a $500 deposit before they will even put out the effort to find a vehicle that's not sitting on their lot. Salesman rude and arrogant. read more

Brought my car in for 30,000 mile check in. They did a lot so it took 3 hours but the waiting area was nice so I didn't mind. The service techs could have explained stuff better, but it was good enough. read more

I've been using JW for a long time. I stopped for a while because of the poor service, but I'm glad to see things have improved a lot.

My experience was very comfortable and relaxing with the clean waiting area and polite staff.

I am going to be leasing a new car. Each time I am interested in a car, the salespeople seem to act like I am a bother to them. I am not going to give my business to a company that could care less about my money. read more

Unexpected dead battery on a 5-year old Prius. I needed to get my car fixed immediately and without an appointment they got me in the same day and replaced the old battery. I've always had great service and sales which is why I always go to Jay Wolfe, I've never been disappointed. read more

Good professional people did the job fast and immaculate . Called next day to make sure all was ok

I've been going to Jay Wolfe to get my car serviced for a few years. Sometimes I only need an oil change or a busted-up tire replaced. As we all know dealership mechanics are more expensive to go to than a crappy jiffy lube. And the real kicker is if you go in and tell them you only need an "oil change" they will whip out a checklist of 30 items that are recommended that need to be done to your car like engine and cabin air filter, battery cables, engine and cabin air filter, etc, etc, which can add up to $1,000! Are you freaking kidding me?!? Service advisors are like "salesmen mechanics" so I'm pretty sure like a salesman that's trying to sell you car-they all have to meet some quota or might be on commission-mechanics, techs, and advisors all get a chunk of what they charge to customers in a day. It might be best to just follow your maintenance book and see what really needs to be done to your vehicle and don't fall for the mechanic/advisor trying to "upsell" you on services you may not need. Try to get a second opinion elsewhere. It's funny they try to "push" you or use scare tactics thinking your car will fall apart. Even if they come off as nice and friendly, know that they see you as a dollar bill sign as soon as you walk in. This is how dealerships make their money and pay their bills, nobody is buying cars nowadays so a huge part of their "sales' is through the service department. If you are lucky enough to find an honest independent mechanic who won't upsell you for unnecessary services, cheers to you! I'm sure there's at least 1 in the area. Also, they got rid of their complimentary food and beverage station, not just at Jay Wolfe but at every location. Now there's some self-service kiosk that you have to pay for snacks and drinks. Wow. I guess they realized how much money they were losing and covid was a good excuse to get rid of it for good. read more

It took too long this is the first time I've not had a positive experience there Bobby and crew are an awesome team

Always a good experience here! Nice waiting area. They recommend service when needed but arent pushy.

I've never been SO disrespected and hung up on for no reason but Ryan M. who represents this dealer group felt the need to be totally RUDE, angry I was calling to ask for an introduction to do business, and mad demanding to know who gave me his name to call, and then end the conversation right there by hanging up on me. I've worked in automotive over 30 years and I've never been more disrespected and made to feel bad to want to do business with any automotive dealership, ever, in my life. Disappointed Jay Wolfe would employ a person that represents them in that fashion on the business side of doing things as a vendor. I wouldn't even give one star. read more

service time was very slow. many customers were upset with the long wait times. they must me understaffed.

I am very happy with Jay Wolfe Toyota and the Toyota Motor Company for replacing my truck engine. They did the right thing!

Very timely and kind workers there! Took good care of my car while I got an oil change there

I always come here to service my toyota- good place, free coffee and water. comfy chairs, chill music and of course new Toyota vehicles to buy! read more

Jay Wolfe Toyota - Car Dealers Near Me - Kansas City, Missouri

Sonny always does his best to get me in and out as fast as possible. all work is done well and my car has been washed every single time I visit. i have worked with Sonny since I bought my car in 2019 and he's doing his honest job to keep it looking and running like new. When I went I was early and Sonny was lined up while the other agents were waiting on work-everyone had worked with Sonny before and wanted his service read more