I recently used Travel Sewing Repair company's service and had a wonderful experience…read more Amy responded to my message very quickly and put me in touch with Dustin, the technician. He recommended where to buy a replacement part, explained everything clearly, and even suggested that I could replace the part myself. There was no charge for this advice, which is rare nowadays. Great place.

My Juki J-350QVP longarm machine is very heavy and I was worried about accidentally dropping it…read morewhen transporting it to a store for repairs. It also seems to be pretty typical that store repairs mean the machine will be gone for a month or more. Travel Sewing Repair came to my house to fix the problems I was having with my machine within 2 weeks of contacting them. Dustin came out on a Sunday afternoon and quickly identified and resolved the timing problem. He showed me some tips on adjusting the tension and didn't leave until I was satisfied the machine was working perfectly. The cost of the service call was extremely reasonable and it was great that I didn't have to transport the machine anywhere. I highly recommend Travel Sewing Repair.

Worse experience I ever had. I was referred to this company by my brother, the first person that I…read moretalked to was Al, according to him he is the manager, he sent a person by the name of Ron, I think I know more about appliances than him, he asked me for a 350 deposit , to buy parts because according to him he had fix his sister in laws washer witch it was the same model washer with the same problem 2 weeks prior , he made me wait 2 weeks for him to came back because he kept saying that the parts were running late, he finally came over just to find out that apparently it was not the same problem that his sister in laws washer, so now his story was that it wasn't worth to fix the washer, so after 3 weeks now the washer do not have a solution, so now he is telling me that I have to wait one more week to get 250 back , not the 350 that I gave him but 250 because he was charging 100 to let me know 3 weeks later than my washer couldn't be fix, I patiently waited the extra week to get my money back, I was supposed to get my money yesterday Friday January 9th , I just texted him today Saturday to ask about my money , and now his story is that he sent the money to my wife yesterday at 7am, he doesn't even have my wife's number so I want to know where did he send the money to, odviously he Is a lier, and he wants to keep my money, I just called Al ( the manager) again and he said that he can not talk to him until Monday lol, this company is a freaking joke, from top to bottom.. beware of their tactics , they obviously do not know what they are doing .

We are so very fortunate to have such a great technician Ron. What was thought to be a simple "fix"…read morehas turned out to be more then one visit. this was no fault of the technician but whoever packs the parts in bags at the factory never provided everything. You assume the factory is doing a good job and the team that checks does the same thing. Unfortunately Ron was not that lucky. He just had hoped to finish the job and combine some trips in the same area. But because of Ron's great attitude and personality he is making another trip!. Thanks Ron for being so thorough and pleasant through this job. Ron did a great job fixing the panel on the stove and now has to make still another trip to replace a bulb that should have been in the package with another part. Thank You so Much for your efforts. I also feel that the cost for repairs was fair. Thank you for your efforts Ron! Keep up the good work! The company is lucky to have you!

Called yesterday for no heat on dryer & Dylan repaired today! Cost of repair was very reasonable,…read morecourteous & professional! Highly recommend!

Best appliance repair around. I have had so many different appliances fixed by them including…read morewasher, dryer, stove and refrigerator. Highly recommend!

If you're thinking about hiring this company, please read my experience first…read more My refrigerator was not cooling properly and had heavy ice buildup on the freezer coils. I completely thawed it myself, and it worked for about a week before the same problem came back. I contacted a few repair companies, and this one responded first. The technician arrived quickly. After I explained the issue, he went outside and spent a long time next to his car looking at his phone. After about 20 minutes, he came back and explained there were three possible causes: maintenance, a bad defrost heater, or a bad control board. He confirmed the refrigerator was only 4 years old and still had plenty of life left. He recommended "maintenance" and told me he was about 95% confident it would solve the problem. The work was simply removing the ice from the evaporator coils with a steam cleaner. I reminded him that I had already thawed the refrigerator myself and that it did not fix the issue, but he reassured me again. I trusted his recommendation and paid $350. Before he left, I asked what would happen if this did not solve the problem. I was told the next step would be replacing the heating element. Replacing the refrigerator was never mentioned. And of course, the "repair" did not work. About a week later, the same problem came back. I contacted the company and was told they would get back to me with a solution. Couple of days later, I was told the defrost heater was temporarily out of stock and could take 4-6 weeks to restock. They then recommended not investing more money into the refrigerator and suggested buying a new one because of July 4th sales. I couldn't believe what I am reading! I even found the defrost heater on the official manufacturer website, listed as in stock and ready to ship. The company offered that I could purchase the part myself and they would install it for an additional $200 labor charge, but they would not provide any warranty for the customer-supplied part or the repair. The customer service experience afterward was also disappointing. Instead of addressing my concerns, I repeatedly received the same explanation about company policy and approved estimates. After several messages back and forth, I explained that I felt a partial refund was a fair resolution since the service did not fix the problem and no actual repair was completed, and they refused. I then decided to investigate the issue myself. With a simple Google search and a couple of YouTube videos, I found that the refrigerator has a built-in diagnostic mode. I went through the tests, and when I activated the defrost mode, the heater immediately turned red hot and melted the ice buildup within seconds. Since then, the refrigerator has been working exactly as it should without replacing the heater, control board, or any other parts. It made me seriously question the diagnosis and the recommendation that additional repairs or a replacement refrigerator were needed. A few days later, they offered me a $90 refund if I removed my review. They did not realize that I had not posted any review at that time. When I asked to speak directly with the manager to discuss the situation, that request was declined. And here is the review! I paid $350 for a service that did not solve the problem, and I do not feel my concerns were taken seriously. Based on my experience, I cannot recommend this company.

They did a great job, very conscientious. Also, they explained what they did. Good people.read more

Great work. They replaced my fridge compressor and it js working great again! Super friendly and…read moreawesome name!

Let me start by saying if I could give them ZERO STARTS, I would. They serviced my refrigerator and…read morewere assigned to my job through my home warranty. It took 51 days to fix my refrigerator from the initial appointment they had set up. All of their calls go to an outsource company overseas, you can never talk to anyone who has any idea what is going on there. They never submitted reports to my home warranty server. I then had them assigned recently for my dryer. They came out and heard that they ordered parts to fix my dryer. 14 days went by and I called them almost every day for an update. Then received an email stating they said my dryer repairs were not normal wear and tear and they would not fix it. I had another company come out and the dryer was replaced within 24 hours. DO NOT HIRE ASTRO IL - STAY FAR FAR FAR AWAY FROM THEM!! THEY ARE AWFUL.

They arrived on time diagnosed the problem and said they would get back to me by 5 o'clock with a…read morequote for repairs and a date to come and repair it. It is now 9 o'clock the next morning and I have not yet heard from them. It's the only complaint I had

Appliance Doctor came out the next day after making contact with them. Vic immediately diagnosed…read morethe issue and worked quickly to get the dryer back up and running. He was incredibly professional and efficient. Price for service was more than fair and half of what dryer vendor quoted..

Excellent customer Service Same day pick up and return for my product needs. I will happily…read morerecommend Naperville vacuumed to my friends. I was very well pleased.

George was great to work with to solve my vacuum dilemma. Will definitely keep this place in mind &…read morerecommend to others as well.

Kevin saved us by coming out to our home in short notice to service our oven …read more He does a great job of explaining the issues and how he's going to fix them. Highly recommend lifeguard Appliance Repair!! Thank you for helping us!!

The technician, Kevin, performed a service call on my KitchenAid refrigerator. He replaced the…read morefreezer door gasket and notified me that the compressor needs to be replaced, but he doesn't have the expertise to fix it, so his partner has to install it. It's been 10 days, and he won't return my phone calls or text messages. I paid $99.00 for a diagnostic fee and $100.00 for the gasket. I would've never considered their services had I known they would refuse to schedule a follow-up service call. This is a shady business. Do not use them.