Received bill for emergency visit to Austintown emergency care and called customer service and…read moreasked bill paid in full is their a discount on 6/22/26 yes, received discount of 81.51. On 7/13/26 received through email balance is overdue 81.51, called @ 8:26 am lady would not identify herself, explained situation and was disconnetted, called back @ 8:40 am and spoke with Ann Marie and explained situation and she indicated to disrehard it was being sent to Adjustment area, give 7 business days. 8/13/26 @ 2:08 pm today called and spoke with Selena, she was unsure untrained how to handle situation and called a supervisor and waited 15 minutes and supervisor not answering must be in a meeting and I must wait for a call back this afternoon but more likely call back tomorrow am.

wow I can remember the CEO of the hospital on tv saying they can handle it all when other hospitals…read moreclosed in Youngstown Ohio area !! thought then and confirmed again on July 13,2026. they are way under staffed and over work the people with probably low pay !! cut above right eye after falling on cement. Arrive about 1:30 pm by ambulance. Did not get out till about 10 pm that night, in agony and blood dripping from the cut above my eye!! Finally stiched up and sent on my way around 9:30 pm that night !!! I do not blame the staff as much as the Administration for only caring about money !

Everyone is great, from the time you arrive until you leave. I have never seen happier people than…read morethose who work at Southwoods!

Southwoods Surgical Hospital. I was introduced to this organization because test results indicated…read moreI should consult a specialist. Thus I met Dr. James Stille. I was impressed by his professionalism and his actual interest in my complaint. An absolute GREAT experience. He has had me in The Surgical Hospital at Southwoods on three separate occasions. I was in for two sets of biopsies and once for insertion of "SpaceOar" for protection during radiation. This hospital, as far as I'm concerned, has always gone above and beyond what should be required for ALL hospitals. The doctors, nurses, orderlies and every other person always goes out of their way to be certain your experience will the best that they can give you. I would recommend this to anyone for whatever ails you. Too bad I can only give 5 stars because it is wsorth so mjuch more.

DO NOT come to this ER. had an ultrasound at 11:00pm sitting in the waiting room with no results at…read more3:10 am. just asked if a radiologist was here because its been hours. the answer, "yes but they are off site we don't know how long it will take. " thank God no one was dying

This place is the most TERRIBLE hospital EVER!!!! My Mom had a major surgery and they wanted to…read moresend her home with low oxygen levels (dipping into the low to mid 80s) then they got her put on oxygen and her final day in the hospital, she was completely ignored, no one would come to her aide when she used the call button and completely ignored her all day long. They eventually turned her call button completely off no one could call for help. When she was out of surgery, she sat in recovery for over 7 hours and they wouldn't let us see her! She was the first patient in for surgery and the very last to leave at night to go upstairs. They wouldn't even let us back to tell her we were still there and just check in on her! I've never heard of a hospital doing this. They claimed she was sleeping the entire time which we found out later to not be true. When she was sent home, they timed the oxygen delivery so it was dropped off BEFORE she got home and no one would come to show her how to use it. (She's never been on oxygen at home before) We had to scramble and call around to people we knew that have used oxygen for help. Thank God we had a family friend that knew how to use it! They also don't know what a CLEAR diet means. Who gives a patient tomato soup when they're on a CLEAR diet??? The nurses are all pretty much incompetent and useless! She wasn't even given her prescription meds when she was in the hospital! I am glad I no longer live in Youngstown as I would refuse such horrible treatment from the rude, ignorant, incompetent staff at this sad excuse of a hospital! Stay away from this hospital at all costs! They're absolutely horrible and have zero bed side manners!

Emergency department is absolutely atrocious. They left my 74 year old mother lay in the er for 2…read moredays without her medications or even a drink of water, she has blood on her gown none of the staff can tell me anything about what's going on. Worst hospital in the state.

Husband recently inpatient for a week, I was in ER most of last night. Everyone I encountered…read moreevery time we have been there has been kind, helpful and professional. Yes, things get backed up but remember, its the only hospital in Trumbull County. Cut peoplea little slack

Throwing hands threading saying he's gona off himself…read more Cussing swearing all that stuff

Went for mental health and now I'm afraid of going back again. I cried every night, they stand over…read moreyou with a red light for 5 seconds every 5 minutes and don't even give you emotional support. They give you 15 minutes of phone call time, asked for longer phone call time and they said "wrap it up" super passive aggressive also. They almost gave me antipsychotics (for schizophrenic people) because i couldn't sleep at night but couldn't give me simple melatonin from the store. They give you hand soap for shampoo and body wash, a toothbrush that is rough, 24/7 SpongeBob. They wake you up at 7AM for 0 reason. Please do not bring your child here. They treat the older kids like inmates and the little kids like angels; the water is not even hot. They give you 3 towels every time you shower IF YOUR LUCKY, because the towels are small. The only "good" thing about this place is that there's a gym and a basketball area. There was a literal 7-year-old girl evaluated here. Mental health patients shouldn't be treated like they are in prison. the only thing i ate there was meatloaf, cake, and a cereal plastic bowl. They make even the younger kids take off all there clothes behind a curtain put a gown on and then they proceed to say "no need to tie it on the back we cant see" then you have to do 3 jumping jacks fully naked. I understand people sneak things in but why not do it behind the curtain?.. If i could give this place a negative score I would. I told them group therapy doesn't work for me, and they just completely ignored me. The staff worker watching us literally fell asleep on his phone, they expect us to sleep at 9:00 PM. They keep the mental health patients with the patients on the spectrum. the saddest part about that was that there was this boy in there crying at night asking for his mom and the staff just didn't care. They don't even know how to play the game Uno I had to teach a 17-year-old how to play. They have doors in your room, but you have to keep them opened 24/7 even during showers. At that point just take them off. I felt alone, isolated, scared, and heartbroken that they lied to my mother saying this was the best option. Please don't bring your child here. This was such a traumatic experience.

This hospital is bullshit. I have pancreatic problems. I m having a flare up an have been given…read moreinprophen . I have that at home by prescription!!! They kept saying they would bring me meds.. flintsone chewable s ha. I've been here a week and I have poke marks because they kept missing my vein. I am black and blue is the real life?? Seriously! DONat EVER COME Here!!! Might as well go through it at home. Roll the dice and get street drugs! I have wife to care for she has cancer stop getting'getting diplomas at school' I am losing it!!! Rant over. Pissed Floridian!

Dr Naffah is a very knowledgeable and caring doctor and surgeon. I highly rate this doctor and his…read morepractice.

Went into ER with crushed spine. Everyone was busy watching Michigan/Ohio State football game…read more Huge TV was placed in desk area. Took several hours to transfer me to Belmont Hospital because of lack of equipment for diagnosis. Things improved after game was finished However, this was not as bad as Belmont ER. For that review, see Belmont website.

Horrible. The e.r. Will allow people to suffer hour after hour. My son came in with kidney…read morestone. Crying out to me "mom. Call the nurse, please help me". You're so helpless. Hours went by before any pain medication was administered. At least 7 hours. All the time you can hear others crying out for help. I can't imagine you would allow an animal to suffer like this. He was , however treated very well after admitted to floor. Thus the 2 stars. I will need to assess where I can go on the next emergency.

I recently had foot surgery there and for some reason the staff such as the nurses. Claimed after I…read morecame out of surgery I was cussing but don't remember that at all. I do have a history of seizures it is noted in my file. My wife and I never had a problem with the staff or nothing until now. And because of this we both can't have surgery there anymore. We're really leaning towards it's due to the fact I'm on disability and we're currently unhoused trying to get into public housing. And same sex couple as well but if that's the case then their discriminating and we don't accept that or tolerate it.

I had a visit here to see my Rheumatologist. I have a $35…read morecopay but was billed an additional "facilities" fee of $135. Never again will visit facility and be subject to blatant theft!

Having been here twice in the last two years, I must say that they offer a professional and caring…read morestaff. The first time there was when my 8 year-old broke his wrist. We were checked in, seen by the Doctor, -x-rays and out the door within an hour. Excellent. The second time was earlier tonight. My 5 year old fell and landed face first against the wall. We thought his nose was broken so my wife took him here. Again, same fast and professional service and they are great with the little ones when treating them. And no, my little guy's nose isn't broken but it sure looks like it is. This is an urgent care/ambulatory kind of place. If it something too serious for them, they would send you to a local full service hospital by ambulance if you so choose. Great alternative should you need emergency care that does not require a full service hospital. I will not go to any other urgent care place except for this one based on my two experiences. It's nice knowing you can go here minus the hours upon hours of waiting.

Even one star is too high. I tried to call to pay bill. I kept getting hung up on. Tina said well…read moremaybe we're having phone problems. So I accepted that. They give discounts for cash patience at least that's what they say. She then told me I had to hold on while she gets someone else on the phone. She then pushed a bunch of numbers on the phone and then hung up on me again. I called back and she just wanted to argue again. I even told her " Look everyone has a bad day and I'm willing to just let it go" She then started again. Then I asked to speak to her supervisor she then said I'll connect you. About 15 minutes later she got back on the phone and she said her supervisor was going to call me back. I asked her if she had my number and she said yes. When I asked her for my number she just read off a number that didn't belong to me. Very rude and TOTALLY unprofessional.