On Tuesday, September 30th, I brought my daughter to the Windsor store at Del Amo Mall to find her…read morehomecoming dress. As someone who grew up shopping at Windsor for my own formal events, I was excited to share this tradition with her. The store was busy with other young ladies shopping for dresses, and only two associates were assisting customers with fitting rooms and questions. My daughter fell in love with a dress displayed on the mannequin at the front of the store. We tried a medium from the rack, but it was too big. When I asked if the small from the mannequin was available, the associate, Judith, told me it couldn't be sold until the next day when the display was changed. I asked if this was company policy, and rather than providing clarification, Judith became irritated and said I was being "difficult" and "combative." She eventually said she could ask a manager, but insisted it would be better if I just came back the next day. I explained several times that I only wanted to understand the policy, since there were other sizes of the same dress available to replace the mannequin. The interaction felt dismissive and unhelpful. Later, when I asked for the associate's name at checkout, Desiree (the cashier) said she couldn't share it and that I would need to ask directly. When I asked Judith, she responded sarcastically, "Didn't the girl up front already tell you my name?" Both associates seemed overwhelmed by the crowd, but the service felt indifferent and unprofessional. Instead of creating a special, memorable experience for my daughter--something I had been looking forward to--it felt like we were an inconvenience. To make matters worse, when the dress was eventually taken off the mannequin, it had a hole in it, which made me feel like the situation was handled carelessly. Overall, I was very disappointed. Windsor has always been a go-to store for formal wear, and I expected better. During homecoming season especially, customers should feel supported and excited, not dismissed or disrespected. I truly hope the store can improve its customer service so that other young girls looking forward to their big moments don't leave with the same negative experience we had.

Terrible Experience I came here to shop for my daughter and…read morewas shocked at how rude the employees were--not just to me, but to every customer around. You can tell they don't want to be there. I found a dress I liked, but because it was a nicer dress, it was marked as final sale. I asked if they could hold it while I quickly went to another store. The employee said only for an hour. I asked if they could extend it just a little longer--an hour and a half--and she replied, "No, because my manager is coming in and she doesn't care. She'll just put it away." That response left me speechless. Not everyone can afford to throw money away on something without being sure, and the lack of flexibility was disappointing. Instead of being helped, I felt pressured. In the end, I just walked away and left the dress. Windsor used to be one of the best dress stores, but after this experience, I'll never be back.

Madelin did a sold job considering today was her first day. She took the time to walk me through…read morethe suits they have. She provided me with a solid amount of mix-n-match options that didn't overwhelm me. She allowed me the space to try out things and didn't rush me and informed me about the special offer they have currently going on. She's a great representative of the business and is a reason why I'll be returning. The price for buying a suit as well as renting one is also a great deal.

Reggie made my experience amazing here. I will definitely recommend to everyone I know. He is a…read moreprofessional and helped me size and style my tuxedo for my wedding amazingly. The price was slightly higher than the other shop I looked at in downtown LA but it fit me perfectly due to Reggie's help so I will save a lot on tailoring. I am very thankful for his help!

Hands down the best experience to find my daughters beautiful Sweet 16 dress & to rent tuxedos for…read moremy husband and son! The owner Sandra provides amazing customer service and always makes you feel so comfortable! From my first call when I explained what we were looking for to our first one on one appointment when we walked in and she already had my daughters dream dress picked out! She helped her try it on & it fit like a glove. Sandra has quality name brand dresses at great prices. She was so helpful, very attentive & had the dress ready as promised just in time for her photoshoot! The blush pink & gold Morilee dress is one of a kind! After going to LA and many other stores , we found exactly what we were looking for with Sandra. We also rented quality tuxedos for the special occasion! Sandra made sure they fit perfectly! I highly recommend Sandra and am so grateful for finding her! She's truly a hidden gem ready to provide top notch service and the best quality dresses and tuxedos!

Red Carpet Formal Wear is the BEST!…read more We rented a tuxedo from Red Carpet Formal Wear for our son for his senior prom. It was an exquisite black tuxedo that was perfect for the occasion! Owner Sandra was friendly and helpful and seemed to have many size options and many color choices for accessories. She even had shoes! We are so happy we chose Red Carpet Formal Wear for our rental and we highly recommend their store to you! A+++++

I recently bought a navy wool suit from Facia Facia, it's a small family owned shop. Jeff helped me…read morethe entire time. He took the time to understand what I was looking for and never made me feel pressured. They have a really good selection of suits in different sizes, colors, and price ranges. This is very valuable if shopping for a wedding party and need something matching. They carry affordable polyester suits and some nice wool options. I ended up ordering their "New Navy" color and it turned out great. Jeff handled the alterations and I appreciate how easy he made the process. If you're looking for a wedding or special event this is definitely a place worth checking out he's got a lot of inventory. Parking in the back is also easy with plenty of space available. Overall I was really happy with the experience. The customer service was excellent, the prices were fair, and the suit fits exactly how I wanted. I'll definitely be back the next time I need a suit.

If you had to pick one place for all your suits, Facia Facia is it. Whatever you want, whatever you…read moreneed. Shaikh will take care of it. This is the place to get high quality and tailor fitted suits at a great price. We're talking wool suits, italian suits, wedding suits, everyday suits, anything suits, just because suits. Hey, I heard they're even starting up a women's suits line soon too so ladies don't need to feel left out either. Shaikh will expertly take measurements, give fire advice, and dress you to truly impress. Every color you can imagine is available as well so your imagination is truly the limit here. I got my wedding three piece suit and another suit here at roughly $400-500 each including a button up shirt, tie, shoes, and belt. So yeah, you tell me if that's worth it or not cause for the quality and fit, that price can't be beat. So enough rambling, go get yourself some nice suits from Facia Facia. You won't regret it!

Personal service and great selection Friendly salespeople…read moreand affordable pricing Convenient location

Really enjoyed the ease with which I got a Tuxedo from here, it was a nice brand for a good price…read more I do wish they had a wider variety of fabrics to choose from, I didn't feel I could find a good vegan tuxedo, but also I didn't look very hard. Idk polyester and other man made materials often have a reputation for low quality but I know there are specialty suit makers that make vegan tuxedos. Even so I doubt they would have beat the price here. Definitely coming back if I ever need formalwear and I thought the staff was very helpful.

I had such a wonderful experience purchasing and having my dress altered. Maggie is such a…read morebeautiful woman with a very patient heart. It was my pleasure to have worked with her. Cheri

This place is simply magical! After looking for months for the perfect wedding dress, my mom and I…read morefound it here, with the help of Maggie! Maggie has the magic touch with helping me pick the right dress, alteration and making sure my dress was perfect. The communication between what needed to be done and how long everything was going to take was simple and direct, making it one less stressful thing to worry about. The best part...the price. It was right in my budget and Maggie made sure we stayed in our budget! Did I mention she also altered my mom dress for the wedding. I don't know how she did it but she did. I highly recommend this place, esp Maggie!

Great customer service from the front to the back of the store, clean and great selection of…read moreoptions,values the customer experience.

I've bought two suits for my son here. One for his first communion and most recently one for his…read morejunior ring ceremony. Of course he picked out the most expensive wool suit. He liked it & wanted it. I figured he could also wear it for graduation. Well today we picked up that same suit after some needed alterations. He will be wearing it to his senior exit interview next week. He will also wear it for graduation. He has chosen a different tie & shirt. This place is so awesome & they have several choices. My son just chose an expensive one. I feel it was a great investment as it's lasted 2 years ( so far ) they even helped my son tie his tie. You can't be stressing over that the morning of an important senior exit interview. I will continue to suggest this place. So happy they do alterations in house.

Great service best price Came here for a one thing left…read morewith 3 bags Everything I wanted they have The fits is amazing

Awesome customers service. Crazy awesome prices. I always get my suits here. I always get…read morecompliments on how the suits fit, the material they are made of and the quality of the suit.