I had a great experience with Caribbean Pools. Scheduling an appointment was very easy, and the…read moreperson who answered the phone was friendly and extremely helpful. Jason and Nathan McClurg came out to find a leak in my pool, and they were fantastic--very knowledgeable and professional. They explained everything they were going to do beforehand and made sure I had the chance to ask any questions. After locating the issue, they clearly explained my options and were able to fix the problem on the spot. Their admin staff is also professional and a pleasure to work with. I couldn't be happier with their service--highly recommend!

Very Professional people, Zack M. Helped out a lot, highly appreciated them coming out and helping…read moreout with our pool.

nothing but issues, no support. Replaced our 25 yr old pool last year and had it installed with…read moretheir contracto/installers, immediately we noticed 2 round spots were the liner shriveled and was rough. Sent photos they immediately responded that it was chlorine tablet damage and installer confirmed, even though told them we do not put tablets and would not even come look at it and wouldnt respond after I asked if someone could look at it. Opened the pool this year and it is leaking around the main drain and sand has sunken in around the drain and the 2 spots. one year old and now have to spend 2,500 to replace the liner, if I could give then 0 stars I would, no interest in any customer service, once you pay they are done with you. Beware and go elsewhere, if you have an issue they have no interest in you anymore as they already took your money. Update: Rick responded and blamed the main drain leak on a cracked pipe, of course it's leaking around the outside of installation not the direction of the pipe and not from the pipe and the 2 spots have now sunken into the ground, how is that from chemicals on top as he says? Just excuses and never bothered to ask or look at the issue.

Excellent place to get high quality outdoor furniture -- Nothing here is flimsy. The staff is…read morepleasant and will help you with questions about your pool and spa. You can get chlorine and shock for your pool along with picking out a new Saber grill. (Saber grills are the best!) There is also an extensive hot tub and billiard section for that family cave.

Highly recommended for anyone in need of an inground pool, inground pool service, backyard design,…read morelandscaping, etc. Very knowledgeable and friendly staff.

Royal Pools. First off I'd like to say I don't like to bash on local businesses. But Royal really…read moredid me wrong. So....Where to start? In 2018 I hired Royal to install a new liner in my 18x36 in-ground along with a new light at the cost of $4200. After the liner was chosen and a deposit was paid Royal promptly began the job. They were scheduled to start the job on a Wednesday, but I came home from work on Monday with a crew in my yard and the old liner removed. When I asked how they got into my yard they said they jumped the fence and unlocked the gate. The liner/light were installed and the pool was filled within 7 days. Royal broke the stair moldings while removing the old liner. They promised to replace them, but after 2 months they came back and said I would need to drain the pool and replace the stair kit at the cost of $800. The moldings have still yet to be replaced 1.5yrs later. When the newly installed light did not work they told me I had an electrical problem. I hired an electrician to troubleshoot. Royal didn't not order/install the correct light. I needed a low voltage light. They installed a high voltage light into my pool?!?!?!?! Really? It cost me $100 for the electrician. When the pool was opened in 2019 the water level was low. After filling and losing about 1" of water a day I called Royal to inspect. The pool was green, as the balance would not hold steady, so they they sent a technician out to clean but he said it needed to be be shocked first. They charged $85 for that service call. He returned a few days later to sweep. They charged $125. They could not find the leak after the pool was clean. I then hired a diver who found the leak at the light housing that Royal installed in 2018. The diver charged me $210. I was hoping Royal would stand behind their service, but in the end they didn't care about the customer or their reputation, they just wanted their money and to be done with me.

Dan came to open my pool yesterday. I paid extra for complete opening. He barely did anything…read more Cover thrown in yard. Did tell me about what's what. The was supposed to do way more. Barely even got basic pool opening. I tried to call the 800 number right after he left. They tell Me they need to talk to dispatch about what got serviced. And will get this worked out. Now it's raining and cover is even mor Chris the manager at local store was not helpful when I went there either. I was told on the phone to have all equipment and chemicals before they come to open the pool. We bought a 1500 dollar Polaris vacuum. And he refused to test the water. He dumped it. And he refused to sell me the opening kit of chemicals for the pool. I need someone to contact me immediately about the pool opening service.

Have always gotten great advice here. They take the time you need to help you through any issues…read moreand really help you understand. This is my go-to for my pool.

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Steve sold us a pool and I would come back because of him. He did a great job. Thanks Steve.read more

I went into American sales in Merriville, Indiana to look around at above ground pools. I hadn't…read moredecided on buying one. two sales people ignored us then Chuck Paternostro saw us and asked if he could answer any questions. We bombarded him with many questions. He patiently explained everything. Even though I told him I wasn't ready to buy he willingly showed us options on various pools and packages. There was never any high-pressure. And I never felt rushed.. result of his service. I did end up purchasing pool. I wish more sales people were like him.

We would highly recommend Signature pools if you are considering a pool installation. They are…read moreprofessional and easy to work with And provide great customer service. We are very pleased with our pool, it's a beautiful addition to our home. Jennifer Lay

We couldn't be happier with our new pool from Signature Pools! From start to finish we received…read moreexcellent service and customer care from this company. We spoke with Todd first and he was honest and knowledgeable throughout our selection process. He was never pushy, and we appreciated his honesty about which features would be good choices for us and which we could do without. Our project started in late fall and the crew worked incredibly hard to get the bulk of the work done before the winter. Even though the crew was rushing to beat the weather, we were amazed at their precision and the attention to detail they showed. Tom, the owner of the company, was onsite the whole time working hard and attending to many details like making sure that that the pool was completely level! Erich has exceeded our expectations regarding the opening of the pool, training us to take care of the pool, and making sure that our first pool season is problem free. We opted to use the landscape company that Signature recommended, Countywide Landscape, and we are very glad that we chose a landscape company that works so well with Signature. We highly recommend Signature Pools for a company with integrity and high standards of excellence. By the way, we chose the Ultimate 40 pool and absolutely love it!

What a wonderful human being kind honest decent loyal Steve told me he would be here at 4:00 and he…read morewas here at 4:00 he opened our hot tub hot springs envoy 2014 check the connection on top of the pump with his channel lock he knew right away it wasn't a air pocket it's the calipers on top of the pumps themselves I bought the hot tub from a company out of Mishawaka The spa guy Robert Everhart he basically took my money and sold his business I'd leave a review about it but he doesn't own it anymore. I'm actually trading my hot tub in I have been lied to ripped off and promised by many many different hot tub repair people Next spring we're going to have him install a pool in our backyard it's been along time that I haven't been taken advantage being a senior woman. Today I woke up & know exactly what we need to do because of Steve. He is the nicest person I have met in a long time and I have to thank him right here thank you Steve we look forward to seeing you next spring what a great guy & thank you for not taking advantage of senior as so many have in Northwest Indiana I promise you won't be let down Dawn Meyers Chesterton Indiana

He called my job too petty and he didn't need my job. He was very rude and mean and didn't do the…read morework. He has no values to be a business man. I will not recommend but he said he didn't need my work. Wow and a liar also. I didn't get upset until u said no you were not doing the job. I have all the texts and recording of our phone calls. And I can make complaints just like you can refuse customers so I have freedom of speech.

I previously wrote a 1star review, and I am rewriting that review based on the service I have…read morereceived. In anger I wrote the first review without contacting Water Way. I was told the pump was manufactured in 2012; I was wrong, it was manufactured in Decemberof 2020. Since then Jen has really provided us with excellent customer service. She has resolved our issue completely. I would highly recommend Jen & Water Way.

Family owned business and knowledgeable staff. Bought a home with an above ground pool and they…read morewalked us through getting the pool ready to go for summer. Thanks, ladies!

Great service and prices. My pool heater went out when we opened the pool this year. I called 219…read moreand they took my information and got me a price the next day. They scheduled an appointment to install it within the week.

From the owner: pool service in the 219 arearead more