Highly recommended for anyone in need of an inground pool, inground pool service, backyard design,…read morelandscaping, etc. Very knowledgeable and friendly staff.

Royal Pools. First off I'd like to say I don't like to bash on local businesses. But Royal really…read moredid me wrong. So....Where to start? In 2018 I hired Royal to install a new liner in my 18x36 in-ground along with a new light at the cost of $4200. After the liner was chosen and a deposit was paid Royal promptly began the job. They were scheduled to start the job on a Wednesday, but I came home from work on Monday with a crew in my yard and the old liner removed. When I asked how they got into my yard they said they jumped the fence and unlocked the gate. The liner/light were installed and the pool was filled within 7 days. Royal broke the stair moldings while removing the old liner. They promised to replace them, but after 2 months they came back and said I would need to drain the pool and replace the stair kit at the cost of $800. The moldings have still yet to be replaced 1.5yrs later. When the newly installed light did not work they told me I had an electrical problem. I hired an electrician to troubleshoot. Royal didn't not order/install the correct light. I needed a low voltage light. They installed a high voltage light into my pool?!?!?!?! Really? It cost me $100 for the electrician. When the pool was opened in 2019 the water level was low. After filling and losing about 1" of water a day I called Royal to inspect. The pool was green, as the balance would not hold steady, so they they sent a technician out to clean but he said it needed to be be shocked first. They charged $85 for that service call. He returned a few days later to sweep. They charged $125. They could not find the leak after the pool was clean. I then hired a diver who found the leak at the light housing that Royal installed in 2018. The diver charged me $210. I was hoping Royal would stand behind their service, but in the end they didn't care about the customer or their reputation, they just wanted their money and to be done with me.

I bought filter hoses for my pool. They leaked by the clamps. I brought the hoses back for a…read morerefund. I failed to read my receipt, that is on me. I am stuck with 2 crappy hoses, was able to exchange 1. The lady made me feel like I didn't know how to correctly install new hoses. That set a tone. I was able to exchange the third hose. After my transaction, she was grabbing the handles of my purse to hand me as if to throw me out. Rude!!! Never touch my purse!!! I have spent some money there over the years, but will not be going back! I am not the only one who thinks this was a rude move!

We used B&F pools about 8 years ago to put our inground pool in place. We opted for a 20 x 40…read morerectangular pool with an automated cover. They gave us advice to place the pool directionally different from where we were thinking and were glad we did. The pool has held up. The concrete around it has developed some hairline cracks but nothing unsightly. The pool cover only lasted 7 years, had a new one put on this year. Not their fault, just these covers don't last all that long. The installation that Tim from B&F did was great , on time, on spec and on target. We had good pumps and filters installed so the pool maintenance has been kept to a minimum.

Excellent place to get high quality outdoor furniture -- Nothing here is flimsy. The staff is…read morepleasant and will help you with questions about your pool and spa. You can get chlorine and shock for your pool along with picking out a new Saber grill. (Saber grills are the best!) There is also an extensive hot tub and billiard section for that family cave.

nothing but issues, no support. Replaced our 25 yr old pool last year and had it installed with…read moretheir contracto/installers, immediately we noticed 2 round spots were the liner shriveled and was rough. Sent photos they immediately responded that it was chlorine tablet damage and installer confirmed, even though told them we do not put tablets and would not even come look at it and wouldnt respond after I asked if someone could look at it. Opened the pool this year and it is leaking around the main drain and sand has sunken in around the drain and the 2 spots. one year old and now have to spend 2,500 to replace the liner, if I could give then 0 stars I would, no interest in any customer service, once you pay they are done with you. Beware and go elsewhere, if you have an issue they have no interest in you anymore as they already took your money. Update: Rick responded and blamed the main drain leak on a cracked pipe, of course it's leaking around the outside of installation not the direction of the pipe and not from the pipe and the 2 spots have now sunken into the ground, how is that from chemicals on top as he says? Just excuses and never bothered to ask or look at the issue.

Always willing to take the time to explain the solution to your problem. Will continue to help…read moreuntil problem is solved.

Staff is always friendly and helpful! Whenever I have a problem they give step by step…read moreinstructions on how to fix it. They are really busy during Covid and you might not get through on the phone, but they get you in and out pretty quickly! Highly recommended

Great service and prices. My pool heater went out when we opened the pool this year. I called 219…read moreand they took my information and got me a price the next day. They scheduled an appointment to install it within the week.

From the owner: pool service in the 219 arearead more

Unprofessional. Did not show up for confirmed appointment or contact me to cancel. We rushed home…read moreto meet him and planned our day around the appoibtment.

Pool was not level individual changed the price from what was quoted in the app. Still to this day…read morethe skinner is leaking and he put silicone on it which didn't fix the problem and never showed back up. This was not a good experience and I would not recommend him to anyone.

He called my job too petty and he didn't need my job. He was very rude and mean and didn't do the…read morework. He has no values to be a business man. I will not recommend but he said he didn't need my work. Wow and a liar also. I didn't get upset until u said no you were not doing the job. I have all the texts and recording of our phone calls. And I can make complaints just like you can refuse customers so I have freedom of speech.

What a wonderful human being kind honest decent loyal Steve told me he would be here at 4:00 and he…read morewas here at 4:00 he opened our hot tub hot springs envoy 2014 check the connection on top of the pump with his channel lock he knew right away it wasn't a air pocket it's the calipers on top of the pumps themselves I bought the hot tub from a company out of Mishawaka The spa guy Robert Everhart he basically took my money and sold his business I'd leave a review about it but he doesn't own it anymore. I'm actually trading my hot tub in I have been lied to ripped off and promised by many many different hot tub repair people Next spring we're going to have him install a pool in our backyard it's been along time that I haven't been taken advantage being a senior woman. Today I woke up & know exactly what we need to do because of Steve. He is the nicest person I have met in a long time and I have to thank him right here thank you Steve we look forward to seeing you next spring what a great guy & thank you for not taking advantage of senior as so many have in Northwest Indiana I promise you won't be let down Dawn Meyers Chesterton Indiana

Avoid at all costs. Total scam!!! My electric pool cover got trapped and I called this company…read morebecause they could come out sooner than Caribbean Pools, big mistake! I wasted $155 for service call just for this guy to tell me that I have to spend another $1475 to replace one rope and two gliders. I got suspicious of the pricing and said I'll think about it.I learned by experience not to make quicks financial decisions out of fear or desperation because that's how the companies like this take advantage of your desperate situation. I called Caribbean and they showed up within 2 hours and quoted $711 for everything: 2 ropes and sliders and something else. Their service call is only $99 by the way! Carribean Pools is the best all the way! They fixed my cover that same day within 45 minutes! If this guy scams on repairs, I can imagine how much he bankrupts people on pool installations and such! Unless you are dumb and rich Avoid! Update: looks like the owner is also a liar big time. I didn't suggest any quick fixes as I have no knowledge about the pools however, I did feel like he was pressing me to pay him $1475 like there was no option left AND I did question this high price (not quick fix). I am glad I did question since that saved me money! Also he informed me that the rope was previously repaired. Carribean pools told me the rope was NEVER repaired before (another lie BY TRITON). The Carribean pools quote which was showed me before the service was done, clearly stated what I was paying for unlike this guy who owns triton pools just told me the price is $1475.

This place is very unprofessional and the owner made my daughter feel very uncomfortable!!! Also…read morethey half assed the job leaving me to have to find someone else to complete it. They told me they was on they way to take a lunch break and never came back. Completely untrustworthy and unprofessional i highly do not recommend and will be reporting this business to the BBB (Better Business bureau)