Tight visitor parking but free!…read more I had no idea there were visiting hours! (Note: I would understand a nighttime cut off.) FYI: 10am-1pm, 4-7pm. Luckily when I entered to visit someone, it was 3:40. I did have to wait about 15 minutes in line to register with the lobby staff as a visitor. Standing in the line, we were next to the exit door that kept swinging open and getting hit with bursts of cold, January air! I have to say, this was a terrible system. Also, apparently kids under 13 can't visit. My 13 year old was with me and I would have been really upset if I found out after standing in line. This was not posted anywhere but apiece of paper handed to me at the check in station. There is a waiting area. Someone alerts you once it hits 4pm and you can then go and visit. I have to say, I disliked the process. It was clearly posted on the patients door that I needed PPE equipment to visit. The nurses station quickly set us up for success. KUDOS to Miriam. About a year ago at a nearby hospital this was the case with my father but nothing was posted and I found out AFTER I had already been visiting with him! The Nurse we had was well liked by our patient but I found her to be a know it all. Telling my daughter what her pathway to college should be. (Not nursing either.) She also didn't get the message we were visiting and just stood around and took up a lot of our patients time. Keep in mind, we offered to leave to let her do her duties but she rejected. It was mostly standing around and being a part of our time. Overall, our older family members really prefer Miriam. I did think the room was very clean and the floor we were on was quiet.

Recent 3 day stay. (I am an RN). Here are my suggestions for Ways to improve services/care: I was…read moreNever offered a facecloth, towel, fresh Johnny, toiletries (thankfully brought my own), bed linen was not changed (3 days), fresh water (had to ask for it and call each time repeatedly except when Eusebio was on). Rarely saw any cna after they checked in at start of each shift. Had to call repeatedly (3x) for Iv pump beeping multiple times (30-45minutes later after 3 calls they responded). Roommate in pain 4.5 hrs later and after her/my telling 4 staff members she finally got pain med. Asked to give stool and urine specimens but had to repeatedly ask for a hat/collection container. Hospital Dr tried his best but was limited by GI's direction. I was Insufficiently prepped for sigmoidoscopy. No one advocated for reprep and repeat (except me and it was declined). Enemas ordered at 8a received at 1130a, test was 130p-test later postponed to 430p (no reprep which I asked about). No definitive diagnosis. Wanted to sign out ama but insurance said I'd be stuck with the bill. Had to repeatedly request discharge for 2 days in a row (since nothing was being done). The plan of care/Treatment which was never truly discussed with me was just upping meds I was already on and adding on lactose (I thought the hospital dose given was 1x only was surprised to find it in my discharge meds with take daily for a month-Dr never mentioned that was the plan. This med and upping antidepressant med only made/is making my symptoms worse. Feeling worse now than I did when I came into the hospital. Repeatedly requested steroid-drs refused. I felt that I was absolutely not listened to and was not at all included in my plan of care. Once home I Followed up outpatient for steroids, the GI MD agreed to prescribe them, I'm picking script up today. The only reason I did not give not one star is solely due to the following staff members: Wyatt RN(holding unit) sweet and truly caring. Eusebio RN (seriously a gem and born caregiver and staff educator THE BESTnurse I've ever had) the only nurse to anticipate, follow though on my requests, respond quickly to calls (for any nausea meds), listen attentively and even referred reikki practitioner to me for pain management/nausea management. He deserves accolades and a raise. He was also educating a student nurse from RIC and his educational skills were exceptional. Kate (endoscopy) truly professional and attentive, a great patient educator. Michelle (phlebotomist) amazing comforting bedside manner and skilled at what she does. Ray (transport) also great attitude and very sweet and calming. Gabby (Reikki/RN) the best Reikki session I have ever had, truly skilled at Reikki. Fabulous calming and caring personality a true gem. Really loved the Eastern Medicine practices you are incorporating into patient care: pet therapy, Reikki, etc. The customer care cart-offered books, etc The CNA daily lets go for a walk-I didn't need it since I was independent in care but it's a great service. But adl/personal care and individual basic needs services are seriously lacking. Despite the above staff members, I would not return here. Only came because this is where my GI MD is associated with.

I spent 11 days at RIH this month across two admissions…read more The Urgent Care center thought I had a collapsed lung and sent me via ambulance to the ER. I was examined quickly and it was discovered that I actually had a couple of blood clots in my lungs and infarction. I was admitted and put on Heparin. I got to be in the women's medical unit and got my own room. The nurses were all so kind and attentive, answered my questions and helped me stay relaxed and the CNAs were supportive. The clots caused me to get Pnuemonia - and I added a couple days to my stay. It should have been a scary time (PEs can kill people) but I felt the entire time like I was where I needed to be and it was all under control. I did try to be a star patient but still, the care was excellent. I also felt like nutrition was great - Manny was trying hard to find me something I'd eat when I had absolutely no appetite. Even housekeeping was friendly whenever they came in my room. I ended up getting readmitted when I spiked a fever five days after my first discharge and ended up with sepsis. When I got to the ER I explained my doctor sent me back due to high WBC and tachycardia and they took me right in, put me under sepsis protocol and made me a priority, I felt worse than I did with the PEs and Pneumonia but with fluids and more meds I began to feel so much better so quickly. And again - felt so well cared for by the nurses and doctors. This time I was on co-op 4 for a few days. I know everyone's experience is different. And the patients the nurses and doctors see have varying needs - I tried to not be too needy - I was comfortable enough and getting my meds and tried to focus on doing what I could to improve my recovery time. But seriously - two things that could have killed me and I felt less stressed than I have all year.

I only gave it 2 because have to surgery which was great doctors are very good but after surgery in…read moreroom no one ever comes in ring buzzer no one answer wife went up to desk no one there asked question said will come back with answer never came back no one comes in to fix covers terrible service but great doctors

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

I did not like the fact that it took hours to finally get a doctor. I was triaged in the hallway…read morenext to the nurses station. Complete with phones ringing and nurses talking loudly and with very bright lights shining down into my eyes. There were only 2 people in the ER. It was a Sunday evening and there was only 1 doctor in the entire ER. Finally after an hour I got an examination room and an hour later the doctor came in. Mumbled a few things , did a quick exam and left. I got nothing for pain. The room was cold and no blanket was offered. He looked like he didn't want to be there. The call light worked but nobody came and I needed a urinal bad. The TV remote was not working and I was told that other remotes didn't work either in some of the other rooms. 2 hours later still nothing. I finally left my bed and went to the nurses station and I told her to call me an ambulance as I wanted to leave. She said that I couldn't leave and to go back in my room and that's when I asked her if there was only 1 doctor available for the entire ER. She didn't even answer me verbally but nodded her head indicating that there was only 1 doctor available. Once I got back in the cold room without a blanket a new patient was brought in on a stretcher. She was having some kind of mental crisis and was screaming at the top of her lungs. Wouldn't you know that they rolled her stretcher right at the entrance to my room and left her there. It went on for about 2 more hours. My labs had come back and I was out of range for my blood level ( I'm on a blood thinner) so the nurse gave me a vitamin K pill to swallow and a ginger ale and she was pleasant and asked if I wanted a blanket and I asked her for a urinal. The patient that was brought in screaming had still not received the attention of a doctor. My nurse asked if I wanted the glass door closed due to the loud patient in front of my room. This was at around 10:00 pm. With the door closed the noise from the loud patient was muffled enough for me to get some sleep. At 4:00 am the ambulance arrived to take me back home. I never saw the doctor again and the ambulance EMT's removed my IV and off I went. It was so desolate in the ER that night. No friendly nurses to wave to and thank. It was eerily quiet as I was being wheeled out. I didn't like my experience at all

Son had surgery admitted twice called after hours stoll waiting for on call 3 hrs son is in pain…read more 3 hours waiting for a call back just terrible Went in for apendix turning into a nightmare

Went for my yearly mammogram at Women & Infants imaging dept @ 235 Plain from check in to check out…read moreeveryone was nice, professional. I waited no more than 5 min to be called in. The tech was very nice and very professional. I wish I could remember her name but she was the tech on 2/12/2026 she kept asking me if I was ok, she cared and that is rare now a days. I would definitely come back to this location

Constantly changing care teams with no set standards for care. Poor communication and inconsistent…read moredocumentation. Patients are nothing more than statistics filling beds for billable days. From ER to NICU, overly stuffed census and not enough staff. No clear expectations for care. Ask for a line by line, itemized bill and review it well. There will absolutely be charges for things you didn't receive or things they "offered" that you didn't ask for. Never again.

As someone has created a Yelp page for this hospital, I thought that I had to put in my two cents…read moreabout Butler. Butler is a co-occurring psychiatric facility which means they offer psychiatric and substance use hospitalization, detox, and outpatient services. The grounds are gorgeous and the hospital has been around since the 1800s. It is located on the Butler campus off of Blackstone Blvd in the East Side of Providence. The Butler campus has many buildings including an assisted living facility and other businesses, but the hospital is in the very back of the campus, near the Seakonk River. I have experience with Butler both professionally and personally. I used to work at a mental health agency in RI and my clients always preferred Butler when in psychiatric crisis and in need of admission to a psych hospital. The staff do seem to care and appear to enjoy their jobs. They reach out to families, assist with discharge planning, and attempt to get clients to do some sort of step down program to assist them with after care. On a personal note, I've had a person I am close to that was hospitalized here a few times and for an outpatient hospital program. Again, the staff were very attentive and supportive of this person. They offer and encourage visiting by family and friends and do appear to genuinely care about the patients. These are locked units and visitors must follow strict rules and check in at the registration desk. The patients meet with their psychiatrist regularly, get vital signs read daily, and go to groups. Apparently the food is pretty good, according to both my clients and the individual I know personally. I've been in numerous hospitals' psych units as part of my previous job and of all of the ones I've seen, Butler has the most therapeutic style milieu I've witnessed in the state. It doesn't look like a dull, sterile (scary) hospital floor. It is open, bright, and calming. I can only imagine how scary it could be to be in a psychiatric facility (due to stigma and just not being able to go home when you want to) and Butler seems to have an atmosphere that is least hospital-esque. Staff are present to answer questions and aren't behind a huge glass wall, like in some of the other hospitals. They also allow patients who have been deemed safe to go outside to go on staff led walks, which I believe is very important to their well being. If you are person who is deal with mental health or substance use issues, Butler is what I would consider to be the top for-profit hospital in the area. They provide inpatient and detox services and also partial hospitalization programs that are specific to what patient's needs are. You can call the hospital in advance to arrival to check on beds, insurance info, and get on a waiting list if need be. it is important to be aware of the care that is out there for you and your loved ones who have these issues.

These guys denied me care and kicked me out I said I desperately needed to come back i wasn't given…read moreany resources I took bus in wrong direction and they said they didnt care to walk they left me with no resources no place to go and refuse to help

I had another excellent visit to the Kent Annex on Blackstone Boulevard today. The ladies at…read morecheck-in and check-out were the nicest, welcoming and friendliest. My doctor was very thorough and patient with all the information she gave me, allowing for plenty of time for questions. The parking situation is ample and easy, the lobby is also very big and clean. I really enjoy the setup and the service here.

Horrible care, worst hospital experience I've ever had. Doctor did not listen to what I was telling…read morehim was wrong and he went a completely different path to something that had nothing to do with my problem. Was stuck in the hospital for 6-7 hours through the dead of night not being seen for hours at a time

Great big thanks to the ER department, who took great care of me this past Saturday and Sunday. My…read morecase was rather a curious one. They finally determined what was going on with my knee. Treated me and to home I went. Thanks to the great team that gave me TLC.

this office is great. the staff are wonderful and professional. I see Dr promrat and would…read morerecommend him highly. he takes his time with his patients and is kind and competent. he answers all of my questions and had even printed reading material for me (HIMSELF!). you do have to pay for parking but if you bring cash, you can get it for half price with the office secretary by getting a parking sticker. highly recommend.

We came in here today to possibly sign up my husband for benefits. He has a Vietnam veteran has…read morehearing issues, etc. they were very nice to say downstairs. We met with a lady. We still have an appointment but we didn't know that because our friend suggested we just come down and then what happened was she filled out all the paperwork and stuff for us so that we were able to apply right away and not have to wait. You should hear something soon but she was just amazing. I believe her name was Liz, but she was just out of this world. She was in the VBA office in the basement, but that did not take away from her ability to do things and to get stuff moving in the right direction for him. Looking forward to hearing back from them.

Been feeling terrible past 5 days. Brother in law took me to the ER. The staff here are amazing. We…read moreboth noticed something here that you don't see at St Anne's or Charlton. Everyone is nice and happy. Very grateful to have VA healthcare and have this hospital in the area. The doctors and nurses are awesome.