Our outside Air conditioner was getting very loud when running in 91 degree Florida temperatures,…read morewe called at 10:45 on a Wednesday and they responded within an hour by sending a technician named Marc. Marc was professional and promptly diagnosed the problem of a bad fan motor and capacitor. Fixed within an hour and a half and resolved the issues and now we feel so much more airflow in the house. Definitely recommend this company and have called upon them a few times over the years and always reliable service! I was able to use my charge card for the repairs which was also a plus! All good ratings!

Prompt, courteous service at a time where the AC wasn't working and it's been very hot outside…read more Wesley arrived as scheduled and serviced the unit precisely and efficiently.... Less than 30 mins. Kudos to Wesley and the staff at Chuck Farrell. They are the best in town.

Sunshine Air Conditioning has been an excellent provider of HVAC service and new HVAC units for my…read morehome and rentals. I've used other local companies and Sunshine has been hands down the best in service! Ray, the sales manager, is always responsive, knowledgeable and easy to communicate with. I am a picky customer and I highly recommend Sunshine Air Conditioning without reservation.

My parents have been using this company since they moved to Ocala, so my thought was, why change…read morecompanies when they have been customers for years? When the technician arrived, one of the first things he asked my mom was how she was going to pay. He then told her that he would not do the work unless she showed him some form of payment. My mom showed him the card she planned to use. I found this extremely uncomfortable and honestly a little offensive. We would not schedule an appointment to have work done if we did not have the money to pay for it. Since this happened on a Friday evening, I called the company and left a voicemail. I did receive a call first thing Monday morning from Addy, who has always been very nice and professional with us. I asked her directly about what happened, and she explained that this is how the company conducts business because they have had customers schedule appointments, have the work completed, and then not pay. She said that customers are asked to show proof of payment when the technician arrives. I thanked her for explaining and hung up. But afterward, I couldn't stop thinking about the situation. I wondered whether we would have been treated the same way if my parents lived in The Villages or in a large, expensive home. I also couldn't help but wonder whether our last name being Perez played any part in how we were approached. I understand that a business needs to protect itself from customers who don't pay. However, there are professional ways to establish payment policies before sending a technician to someone's home. If proof of payment is required from every customer, that should be clearly explained when the appointment is scheduled--not when a technician is already standing inside an elderly customer's home telling her he will not perform the work until she proves she can pay. After being loyal customers for years, the interaction left me disappointed and questioning whether we should continue doing business with this company. It probably won't make much of a difference to the company whether we choose to come back or not, but I still felt this experience was worth mentioning. Sometimes the way a policy is communicated and handled can make just as much of an impression as the service itself.

I just had yet another terrific experience with this company! Their representative, Armani came out…read moreto perform my first yearly inspection of my mini-split. He was very personable and professional, and took the time to clearly answer all my questions (which I'm sure was a challenge, as I am not very good at understanding things like this). M&S has such wonderful customer service and great service technicians. I highly recommend this company to anyone who is considering installing a mini-split.

One of the most unprofessional experiences I've had with a company in a long time…read more First of all, be warned, this company uses a mix or AI (robots), international customer service, and local people, to handle their inbound calls. So you never know if you're speaking to someone local, someone over seas, or a robot. I called and scheduled an appointment to have my kitchen sink snaked, using their $93 or free promotion. The tech was supposed to arrive between 1-5 pm. (I later figured out that I was talking to AI, to schedule this). So the following morning, I get a call, from a human in their office, saying no, I need to be home at 11 AM, because the plumber will arrive earlier. So I had to leave my job at 10:45 AM to meet this plumber. By 12:30 he had not arrived, so I called the office. The office informs me, we never said at 11, we said AFTER 11 (this is absolutely NOT what they had said to me). They proceed to inform me that the plumber only has one stop before me, and should arrive early afternoon. By 3:30 pm he STILL had not arrived, and I had missed almost an entire day of work. I called the office again, and got an over-seas customer service person who had no idea what was gong on. This so-called plumber shows up at 5:15 pm! He brings in a hand snake, that looks like a child's preschool toy, and performs one of the most half-assed, half-hearted attempts to clear a drain that I've ever seen. He says he can't clear it without a power auger. (Anyone with half a brain would have brought a power auger with them initially). He says he can do it tomorrow, with a power auger, for $500!! At this point I told him to leave. There was no charge for service since he was unable to clear the drain. BUT, this is a BAIT AND SWITCH sales tactic. Advertise one price and service, and then BAM, hit you with a higher price. This waste of time cost me nearly an entire day of work. I was able to get a different company to come out and clear the drain that same evening. The other company arrived on time, and cleared the drain for only $200, less that half the price that M & S wanted to charge me.

on monday, dec 4, 2023 i emailed brown's arctic air this message:…read moremy a/c minisplit is clean. i cleaned everything, both indoor and outdoor units. however, it doesn't blow cool air. after a while, it shuts off with the display showing (see attachment) i need to schedule an appointment for someone to come out and check it / recharge the coolant thank you =================================================== they just had to read the error code and come out with a leak detector and find the leak. instead they came out without knowing what the problem was, attempted to troubleshoot what ? you have the error code. what did you come out for ? did you not have a leak detector ? what happened how in the span of 2 1/2 years did you go from five stars to one ? how was this even a slightly difficult problem to troubleshoot ? then you charged me $200 for what ? why is my a/c not working

The office staff was very personable and got an appointment set up for me right away. Philip Croup…read morewas there on the dot. He assessed the problems and got to work correcting them quickly. He was very polite, professional, and had a very nice demeanor. I appreciated that he explained the problems and solutions. He even gave me a quote for system replacement as ours is quite old. 100% I will use Brown's Arctic Air for all future HVAC work.

Marianne and Steve were Awesome! Being new to Florida I asked around my new friends for a…read morerecommendation and was very grateful they recommended DeRosa! When I called Marianne helped me avoid an emergency call and when they arrived to service the unit they were punctual and very thorough showing me what was going on each step of the way. I also had their son connect my nest regulator and also clean the vents... the price was extremely fair and they all couldn't have been nicer! I look forward to having them return to service my HVAC for scheduled maintenance (and on schedule if needed:-0

Let me tell you how highly I can recommend DeRosa AC. They installed a brand new, 2-ton AC for me…read more They even helped me with a few other issues that I had. They are punctual, caring, honest/trustworthy and the most conscientious company that I have run across since moving to Central Florida. Their prices are extremely fair. My house is now cool as a cucumber and it was worth every penny. I will always recommend Marianne & Steve from DeRosa Air Conditioning. They are the best!

Had the pleasure of dealing with Tony your A/ C Tech who…read moreresponded to my home at Fortunado street, Sorrento. He is very knowledgeable and explained all aspects of the HVAC system. Tested all functions and made recommendations. I will always call your company for my HVAC needs. Service is excellent. Rgds, Lewis. PS I will give Tony a 5 Star for his performance.

I do not recommend this company. Yes they do respond quickly initially; however if replacement is…read morerequired, they do not get everything right on one or two visits. Mine took around 8 visits. It included: 1) keeping air filters from my old unit (when I told them I wanted one at the unit), it caused the unit to not cool; 2) they replaced my thermostat 3 times that I bought new; 3) the filter they did install at the unit was too big then they had to order "custom" air filters to fit it properly, 4) blocking my filter door opening with pipes from the ac unit. Their price was high and I had to get it done quickly because I had renters. Had I known it was going to take a about a year to get the installation done right, I never would have hired them in the first place. My electric bills are higher for an energy-efficient unit than my old unit. Cody came back several times until I asked them to send someone else who is now working corporate air conditioning. They don't have enough quality technicians to service -- especially for the price you pay. They are polite, but that does not make up for proper skills to do HVAC work.

Great experience! The tech, Todd, was great! He showed up on time and got right to work. He did…read moreeverything I needed and didn't try to push extra stuff. The cost was much better than I anticipated as well. I hope he's my HVAC tech from now on. I highly recommend this company !

Found this wonderful company right here on yelp and we couldn't be more pleased. We had many many…read moreestimates on putting in a mini split in our sunroom. They provided us with everything we needed from soup to nuts. All the other companies were always missing something that we needed. So just three days after our initial contact with them they were here installing our mini split and we couldn't be more pleased with the result. Thank you again. Iron Shield!

Great local company for taking care of all your HVAC needs. Always available when help is needed!read more

Had the usual drain line blockage. They came and cleared it and charged over $200, more than $100…read moreto tell me the drain line was blocked. We already k ew that. Claimed they serviced unit, checked filter and all was good. The next day I found filter soaking wet and dirty, and replaced it myself. When I called office lady was nasty. Don't need that attitude. Too bad as my early experience with them was OK, but don't charge $100+ to tell me what I already know.