We just ate at St. Orres a few nights ago (8/21/07) and found it was a mixed bag... We loved the dining room, with the 3 story tall ceiling tower right above our heads, had a fabulous waitress, and really enjoyed the food. If we were rating just on food, ambiance and service (of our server) we'd be giving 4-5 stars instead of 3... So, what went wrong? After watching the recent "Restaurant Wars" episode of "Top Chef," the failures were all "front of the house" problems...
When we first arrived (right on time for an early seating of 6:30pm) the only person in the large entry area was another lost-looking patron. She had apparently been standing there for several minutes herself, not even knowing if she was in the right place. After another minute or two, three employees filtered into the area. One must have been the greeter (who took our names, looked at the reservation book, then failed to greet us or even say, "Ah yes, the Foxes... Welcome to St. Orres, we'll seat you in a few moments."), another turned out to be the hostess, and the third was our excellent server...
The hostess took the lost woman and her husband to their seats, and we were ignored as another group came in. The greeter took their reservation info, then answered a phone call for yet another reservation. Finally, about 5 minutes later, the server arrived again and we asked what was up. She seemed surprised that the hostess hadn't seated us yet, so she made that happen.
The hostess let us choose our table, waited until we were seated, and then launched into her pre-recorded spiel of the evening's 9 specials that were not on the menu. I say "spiel" but actually it was closer to a robotic recitation given before a small auditorium for a 4th grade school play. She had it memorized perfectly, but her volume level was meant to fill a room many times larger than the nearly empty restaurant. Another guest at a nearby table caught our eye as she was stifling a laugh... I could write down the full menu here since we heard the identical recitation another dozen times throughout the evening. Even when the restaurant was full, her voice carried across the room, causing servers to lose their place in their own explanations, and our own conversation to falter.
I don't fault the hostess. She was young (17), and this was probably her first job. It's the responsibility of the management to make sure their staff are properly trained and the presentation is professional. And why force not only the hostess to memorize 9 elaborate dishes, but the patrons as well? Why not offer a printed menu with the specials of the day as most restaurants do? We were able to make a selection after one run-through, but we heard many tables asking for the hostess to go over the details multiple times.
A few other minor problems... the music playing in the background didn't match the atmosphere... it should have been classical, but was instead Motown. And my wife was surprised during the meal to find the hotel cat sniffing around her legs...
On to the food, which we really enjoyed. Attractive and unusual towering presentations (to match the height of the ceiling?), great flavors. All of our dishes were wonderful.
And our server was wonderful. Attentive, funny, knowledgeable.
At $40/person for a 3 course meal, it was on the steep side, but not compared to restaurants in San Francisco... On the other hand, for a meal at this price, in the middle of nowhere, I'd expect the staff to be much better trained.
We'll probably go back again, next time we stay in Gualala. Hope they've corrected the problems by then! read more