This store used to have great service. They were friendly. Not anymore. Condescending, rude, and…read morethey act like you're inconveniencing them in their day. My experience occurred today. Why shop here when there are so many great options at fashion square?

Same experience as the lady below from few weeks before my review. Didn't even get greeted either…read morebut that's not important. I was the only one there, so it is not like she was busy, I was the lady with the Nuna stroller & 2 girls, I came around 5pm to purchase an outfit/dress for my 6mo but with that face.... And Not even a word. Weird looks. I did not feel like being there or asking if they have additional sizes in the back. You guys should have better customer service because 1 baby dress is $63 and coming in for 2 baby complete outfits is easily $200+. I'll get it online.

Very cute store with incredible merchandise. However, I was extremely offended by my experience…read morewith one of the associates. From the moment I walked in, she followed me around the entire store. She was friendly and made small talk, but it was clear she was watching me closely the whole time. She stayed near me from the time I entered until the time I left, and I did not see her doing this with any other customers. During one of our conversations, she even reached into my shopping bag from another store, which I found very inappropriate. On the surface it may have appeared like attentive customer service, but it felt more like she was monitoring me to make sure I didn't steal anything. That experience was very uncomfortable and ultimately led me to leave the store.

We happened to stop into this store while walking around Old Town Scottsdale on my girlfriend's…read morebirthday. The storefront looked interesting, and since we have a 2 1/2 year old daughter, my girlfriend noticed a small pink Hermes knockoff handbag she thought our daughter would love. When we inspected the first bag, we noticed visible damage on the bottom corners. We asked the associate, who was very polite and helpful, if they had another one available without damage. She brought out three additional bags, but unfortunately all of them had similar wear and defects, some worse than others. Considering the bag was originally priced at $58, we asked whether the owner would be willing to offer any sort of discount due to the condition of the merchandise. The associate returned and informed us the owner refused any adjustment. We ultimately purchased the bag with the least amount of damage and paid full price. The owner was present in the store during this interaction and, consistent with several previous reviews, came across as dismissive and uninterested. It felt as though she was offended that we even raised the issue. We had intended to purchase additional items, but after the interaction, we decided against it. It's difficult to justify paying premium prices for visibly damaged merchandise, especially when there is no willingness from management to address it reasonably. Unfortunately, based on this experience, I would not recommend shopping here.

While looking for the right dress for my granddaughter's…read moreperformance I quickly learned how challenging it would be. I really appreciate when a biz will refer a competitor if that helps the customer. Little Peanuts, who serves babies-4 recommended Forever French. Time is tight so I called and got Brandi who listened to what I needed and took & texted photos of possibilities. Though I didn't find what we needed she saved me the trip and was so pleasant to communicate with. Brandi gave me an excellent customer experience because of her willingness to help however she could & go the extra mile. The choices she showed me were beautiful & I cant wait to go another time!

The store has a wonderful assortment of baby and children jammies. The material is super soft and…read morehigh-quality. I love shopping there anytime I'm in Arizona.

The worst customer service experience ever when it comes to in store pick up and return!…read moreThe store didn't open on time, though there were roughly a dozen employees busying themselves, they chose to ignore the 5 customers standing outside the gate for nearly 5 minutes. Apparently they were redoing their displays hence the store being in complete disarray... Upon noticing a few of us carrying items, we are asked "do you have a return"? Returns are processed upstairs...so we all are invited to walk 3 floors up...even though there is an open register with 2 clerks doing nothing?! Take the walk of shame up 3 flights, thank you! Then, I also had to collect an item (purchased on-line for in store pick up) and now told, you have to go downstairs to pick it up, then come back up to return?! You don't have the email with the QR Code? OK, sign up for the Zara App to obtain it?! I mean seriously?! OK, sorry, will never shop here again...

Overpriced clothing that falls apart fast...the styles are great but sizes and seams wonky with…read morezero customer service.

Gosh this store is huge! It's fairly organized and clean, but the customer service is not all…read morethere. The check out line on both floors were atleast 20 people long. They had most registers open but there wasn't any urgency. Not to mention, no one was controlling the line. People were lining up from several directions and people were cutting eachother. There needed to be better organization.

My wife took our granddaughter, (16) to this store to shop for a clothes for several functions and…read moreparties we're attending while she's here visiting. Sadly, another woke business, possessing no shred of grace or decency for women. They allow grown men to parade in and through the dressing area. This place lost over $500 due to their stupidly. Go woke go broke!!

This is my second time shopping at this location and had awful service both times!…read more The first time was a month ago, the store was busy, I was greeted at the door but not one employee asked me for assistance... Now, the second time not one person was in the store shopping, three employees were behind the counter chatting and none of them greeted nor checked on my husband and I the whole time we were in (we were in the store for over 15 minutes) This location gets 1 star for being clean.

This place has the clothing I need for my little siblings! The customer service was amazing, I…read moreappreciated there help and having them find my needs as well too. At the end of the day, I lucked out on finding the best presents!

My daughter NEEDED Heely's, and I NEEDED to find them quick. Journeys Kidz had about 6 kinds to…read morechoose from, including the new ones that light up when you skate. Jake hooked us up. My kid is now the coolest in town, with a smile that makes a daddy melt. http://www.yelp.com/biz_photos/6GIHYrCLqW5Isocb0LH63w?select=AHsOr6v--v0YVyWrkLeHTg#AHsOr6v--v0YVyWrkLeHTg

When I first saw this store it reminded me of a sock store in Laguna Beach with the same premise-…read moreand they sell the worlds most exciting Christmas gift.... SOCKS! Now these aren't your regular hanes or fruit of the loom sock. They have a wide variety of choices from super hero, animals, movie stars, and lots and lots of socks with jokes on them. Funny enough what I found that I liked the most here weren't even socks, they were some oven mitts! Now while I do like this shop it seems the prices may be a little higher than they should be but I think it's still worth checking out.

We a fun store with a ton of socks! I looked in the art section for a particular artist who I…read morelove. I did not see anything by him. The staff must've seen the look on my face and asked if she could help. I asked her about the artwork and she was not familiar with him but did a web check on him. In the meantime I wandered around looking at all the different theses; sports, Arizona, art, dogs, cats, mismatched socks. I liked how they marketed the mismatch socks. The container was a large match book. After the staff person did her search, she told me she didn't carry any. Well phooey. Guess I will do an online search. I thanked her for looking. Free street and lot parking.