My husband was there today and was having a hard time finding a ariat shirt for men so he asked a guy who worked there as to were they were the guy just pointed and walked away ..there was also no workers on the floor all of the were at the register..that is terrible customer service and we will not be back to shop at boot barn and we will tell our friends and family not to Shop there either read more

Lupe and Sarah were very friendly and helpful when I came in to make an exchange. Sarah even took the time to direct me to Mark to ask about boot styles. Unfortunately, when I approached him, the experience went downhill fast. Mark was extremely rude and dismissive--he barely acknowledged me, pointed at a pair of boots, and walked away. It was disappointing and unprofessional. Because of that interaction, I left and went to the Boot Barn in Gilbert, where the experience was the complete opposite. The staff on the floor there were welcoming, attentive, and genuinely helpful. It really highlighted how important good customer service is. Mark could definitely learn a thing or two from his peers. read more

Bought boot socks and long sleeve shirts for a reasonable price. Employees were helpful.. cash register, try-on room, bathroom key holder. Public Warning for the bathroom. It is very dirty. The sink hardware has mold. read more

Boot Barn - Bathroom sink - Shoe Stores Near Me - Mesa, Arizona

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This was my first visit for boots since I was a kid. This was my second stop after Cabellas. The selection here was fantastic with tons of price points and different kinds such as square, pointed, and rounded. The sales associates were very friendly and helpful as well as informative. I ended up getting a pair of Cody James. As a new customer they also gave me 15% off. Two more trips and I'll have my hat and western shirt ready for Texas. read more

Boot Barn - My purchase today. Cody James. Love them. - Shoe Stores Near Me - Mesa, Arizona

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love this location because of how big it is...it is a bit of a drive for us but usually worth it. a little upset though because my husband was denied his military discount simply for the fact he did not show his card at the BEGINNING of the transaction and she refused to restart the transaction. Never had this problem before read more

I got there 20 minutes before closing and the doors were locked I was meeting my family that was all ready to go to buy things and I was going to pick up something that I knew what it was how is it possible there locking the door before business hours read more

This place has a lot of variety and plenty in stock. Walked in to check out their selection of boots, but honestly, it was hard to even get to the boots as the rest of the store was so good that I forgot why I went in the first place. Ha! From jewelery, hats, jeans, button downs to overalls and boots of all kinds, you'll end up finding something. For the most part, their store is clean and kept up with their standards, and it doesn't look like a tornado ripped through from shoppers. read more

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We shop at not barn all the time fir our business and royalty court events. Today 10/27/25 is the worst service I have ever had there. No one wanted to help, needed to have a cowboy hat shaped so we could purchase it, the customer service person seemed extremely bothered by doing so. Very dissatisfied at the service we received today. read more

Was buying a belt, price tag said $52, it rang through as $72, I said to the clerk Jayden that is wrong, the price tag says $52. Jayden said sorry we have had some price changes, do you still want it? I said yes but you have to sell it to me for $52 as that's what the price tag says, he refused! First of all $20 increase is huge and ridiculous! I also just bought a pair of boots on line that was $240, that was another gong show which was why we had to go to the store. I have spent a ton of money there, have brought friends to Boot Barn but wont be going to Boot Barn anymore! No customer service or common sense! read more

Hollister...I mean BOOT BARN lacks mens sizes in multiple categories. Sweaters only go to XL, Tees only go up to SMALLER XXL, less than 10 wide foot options in size 11.5/12, plus many more problems. I found only boot that was okay and it was over $260. Like how do you expect customers to keep coming back? The staff lady was nice but not helpful. As a large size guy, 6'3 & 300 pounds, I felt so fat in this store. All this store represents are the skinny twink men and no men with meat. Sad. Disappointed, fat shamed, etc. read more

The staff was helpful and nice. There was also great selection! If you are looking for new boots, this is the place to go

Got some jeans and a hat and some boots the other day. Awesome prices and selection. Staff was very helpful and nice. Will get all my western wear here. read more

Great location, great selections and extremely helpful gentleman named Andrew or Andy. We bought 2 pair of boots, got our military discount (thank you for honoring those who served). Andrew recommended an oil for my sons boots that he had on AND the new ones we bought. Thanks for having knowledgeable helpful folks, it makes a BIG difference. read more

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Awesome customer service with Maddie and Jordan!!! Super helpful and patient helping with online exchange. read more

Boot Barn - My personality in boot form. Sunshiny Day - Shoe Stores Near Me - Mesa, Arizona

Went in to buy my first pair of boots didn't know my size or what style to get but Mark helped me out a lot the first pair he picked out was the one I walked out with read more

Best experience ever! Everyone was very helpful but Daniel was so patient with me. I was not sure what I wanted and she took me around and suited me up for the Payson Rodeo. Thank you Daniel and the rest of the staff. read more

Great selection of so many things from fashion to hats and boots. Equipped ourselves for an informal rewedding in Sedona dessert

cus service was great however their products are sketch. I bought a pair of work boots for 165 7 months later the stitching is coming out rendering these boots worthles. fellas if you want good work boots for any trade go to redwing. For 25 years I've gone there boots lasted longer average 8 years per pair. They stand behind their product. read more

Came to get my hat shaped and was turned away an hour and 15 minute before closing after being told by the staff at the front that it would be available up till 8:30. Drove over 15 miles to come back. Not happy with how management ( Cody) didn't care. Said to come back before 5pm if I wanted to get it shaped. That's not very convenient for people that work jobs during the day... read more

Exellent customer service. Store is always spotless and staff always welcoming. Andrew helped us find the right boots and he was very knowledgeable. It's hard to find the right boot, will definitely be back every time we need new boots. Thank you Andrew. read more

Boot Barn - New boots and hat - Shoe Stores Near Me - Mesa, Arizona

Large inventory and good prices. Staff was very friendly and helpful. Big sizes in hats and shirts a bit tough, call first.

Had an issue with a hat and Serge went above and beyond and was incredibly friendly. We will specifically come back to this location because of him! read more

Daniel helped us and was very knowledgeable. I bought $200 boots and was told I had to buy a boot box! Are you kidding me! When I complained amazingly they had a FREE box for my $200 boots! I will not go back. To bad because staff was helpful! I've bought a lot of boots in my 55 years and NEVER had to buy a box... REALLY? If my daughter didn't love boots I would have left! read more

Very nice boot barn great selection and service. Daughter got herself a pair of boots and I scored 2 hats . Staff is super friendly .

Miss Cynthia had a bad attitude when I was asking or a particular shirt, spent 200 dollars in clothing and this lady has an attitude, geez and nobody offered there help, use to be a nice place shop, customer service is bad, will not be shopping there again, very disappointed!! read more

Nice Clean Store, Friendly Staff, Good Specials! Well I got my new favorite sweater on super sale... the last one and my size! That and some other shirts on sale for good deals made a happy trip in to this store. The staff is friendly and this must be the most clean and well organized Boot Barn I have ever been to! This place is pretty huge inside! So much to choose from.... I would only make 1 suggestion for them to maybe have a tall sized section or an easier way to find them... Most of the clothes done have tall sizes and if you're 6'4" and 220 pounds the only way to get enough length in normal sizes is to get a XXL but then it's twice as big around as it should be.... Good place! read more

Went to boot barn for some new jeans and boots. Ron was very helpful and extremely personable. He really took his time to help me make sure i got the best fitting boot. He is very knowledgeable on the different styles of boots. When checking out the manager was very kind when it came to price matching. She did not hassle me and www very patient with me. I highly recommend this place for any body buying western west. read more

I was looking for work shoes and I was definitely lost in this big store and a couple workers came to help me out. All I remember is that I'm pretty sure one of them was named Mathew. Anyways they were all super helpful and kind! They helped me find the perfect pair of shoes and I love them! read more

I had never step foot in a Boot Barn up until this past week. I stopped in to try on some boots and pick out my very first pair. The staff was really friendly! They talked me through the in's and outs of boot shopping and fitment. I was a little overwhelmed with all the choices they had! The store is setup real neat and easy to navigate. Place was clean and inviting. Def coming back! read more

We visited this location yesterday to look find a cowboy hat for my 15yr old boy, Joshua. He had a western themed dance/party that he was going to go to. This was going to be his first high school dance. Louis was the sales associate who helped my son, fitting him with a hat. He was a very inspiring man who connected with my 6ft tall, introvert of a darling son. Next thing we knew, Louis was fitting Joshua for shirts, jeans, and some nice cowboy boots. We could see in Joshua's eyes and grin that a cowboy was born. He was into the cowboy style. I love watching my son smile. So, I planned to walk in with a $40 spend limit, but I happily walked out spending almost 10 times more for Joshua because Louis was such a great guy. Louis took his time with my son, teaching him core cowboy tradition for dress and class. Thank you Boot Barn for having Louis on your team. He truly knows his boots. He made my son smile and inducted him as a new cowboy. I'll be buying here, from Louis, again. This time with my Other two boys and my girlfriend. read more

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This place is enormous! I couldn't believe how big the store was and how much western wear they had. I was primarily looking for jeans and an employee (can't remember her name) was extremely helpful. I couldn't find jeans that would work but I found a few shirts I liked. Unfortunately, the line was about 20 people deep so I decided against it because I needed to get home. There were only two cashiers. Saturdays must be pretty busy for them. Their boot selection wasn't as big as I was expecting with a location this large but this certainly has to be a go to spot for western wear in the East Valley. read more

My favorite place for boots, hats and they often have awesome clearance deals when you shop in store vs online. They will pricematch any cheaper online price from their online website too just in case you get a great deal on there. But for the most part, prices were all right on. Well organized and clean. Staff always helpful. Can't wait to go back! PS LOVE Any item by Miranda Lambert's new line. read more

Drove all the way from Casa Grande to buy work boots if your going to temporarily close your site might want to update people.

I will not be purchasing any more items from this business. I purchased two new pair of work boots at the beginning of the week. Both pair were very expensive $200 plus my total was $498.16 for the two pair I wore the first pair of boots the next day and they were awesome. I wore the second pair a couple of days later and they were horrible. I couldn't even wear these boots for 4 hours, my feet hurt so bad I had to take them off. They are the correct size but they have indentations on the inside that put pressure on the tops of my feet, I call this a flaw. Today I took the boots and my pictures back to explain they were hurting my feet and I was told that it says in large bold letters on every receipt, that if you took the tags off the boots and wear them, they are not returnable, refundable or exchangeable. When I asked to speak with a manager, they sent one of their children to tell me sorry, there's nothing we can do you'll have to just eat the $220 and such it up. They've proven to me, they really don't care about the customer if you have a legitimate complaint.. There are plenty of other sources to choose from and I will be moving forward somewhere else. Also, I won't be the least bit surprised when they're the next ones to shut the doors. read more

Went to get some new Boots and Ron was so great! Very knowledgeable and extremely friendly. Even though I'm highlighting Ron, everyone in there smiled and me and asked if they could help. Definitely coming back for all my boot/ work-ware needs read more

KHLOE IS THE BOMB DOT COM!!!!! She helped me out so much!!! Taking so much energy & knowledge to help me find my perfect first pair of boots! She helped me stay in my price range & find the fit that suit me best! She had such a great energy & so so kind! Loved getting her help & she definitely started my obsession to get some new boots & outfits from Boot Barn for the best of my life!!! Thank you so much girl! She deserves the world! read more

My wife and I love the location on Dobson! Hannah, Claire hell my wife with a ton of stuff. Always helpful always a great experience.

Lots of U toed and square toed boots, which are fine for those with wide feet. Their R toed selections are few, which is a better fit for narrower feet, but finally found a pair I could live with. Heads up to folks out there with D width feet. read more

Tracy the Assistant manger or whatever she is supposed to be is completely rude. Unprofessional. Someone should really watch her a little closer. She was talking nasty to her employees and customers it was so uncomfortable employees seemed to be intimidated by her and embarrassed was shocked when I asked what her position was at Boot Barn. My family and myself have been loyal customers for many years. We will NEVER return to this location as long as Tracy is around. Our peers and colleagues have mentioned they have encountered the same experience involving Tracy. Boot Barn get a new "Assistant Manager " to represent your store. Very unfortunate. read more

We went to the Boot Barn tonight to get boots for my husband and my 9 yr old son. We received excellent service from Jared (he found the right brands and sizes), and also from Alex, at the cash wrap. From the moment we walked in, to the moment we walked out, all staff was friendly and helpful. Alex went above and beyond finding boxes for the boots, and a gift box in the back. As we also purchased a birthday gift for another family member. Great job guys!!! Thank you!!! Great way to start off our 4th of July weekend. Heading to Prescott tomorrow for the rodeo, going in style now, thanks to you all!!! read more