Tecovas is located in the Kierland Commons. Tecovas focuses on cowboy boots for men and women. Beautiful leather work on these boots. They sell a small amount of clothing and accessories for your boots. Staff were helpful. read more

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Greeted at the door by smiling staff. Michelle the manager said its black Friday what can i help you with?. I told her my first pair up to Cova boots. I want the deans with zippers two seconds later she was back. She picked one that was goat skin perfect color, and by the way it fit great all the staff in there is good tall Luke will help you Mara is also there and cool thing about Tecovas is anytime you want your boots to be shine. Just drop them off. I had a great experience even on Black Friday and I came back to get their new tapered stretched jeans four days later highly recommend this place parking is a BITCH but if you get there early or later or late in the afternoon, you should be able to find a parking space. read more

Horrible customer service. Both employees pretended like we weren't there and simply moved on to help other customers while I waited to ask for a shoe size. I was pretty patient and tried to give them the benefit of the doubt but...I'll stop there. Will never shop there again. read more

I was caught by their AC sign because of the sweltering heat. I've been checking out Tecovas boots, and they look amazing. The leather seems super smooth, and the design is top-notch. I bet wearing them would make me feel like the coolest person around. Grocery shopping would feel like a fashion show, and walking the dog would be a stylish prance. One day, I'll buy a pair and enjoy all the compliments and the urge to say "howdy" to everyone. Tecovas, you're on my wish list! read more

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I will literally never shop with Tacovas again. We were shopping for my wife's Christmas present and she was torn between 2 boots. She really liked the Ostrich but it was significantly more expensive than the other pair she was considering. We were considering whether we could swing the other pair, and we thought that we would just come back once we had decided. The sales person then proceeded to warn us that the ostrich pair wouldn't be around later and that we should just buy it and then return it/get the other pair if we chose the other way. He assured us that they had a "great, no hassle return policy for 30 days". We foolishly listened to his suggestion. We decided that not only could we afford the other pair, but that my wife would actually prefer the other pair between the two anyways. She did not wear the boots and we planned the long drive up to the store to return them/get the other pair. To my shock, when I got there they said they would not return the boots. They said the bottoms had scratches on them and they couldn't take them back. We noticed some small scratches when we were at the store, but had no clue that would be an issue - especially after the sales person told us about the "no hassle return policy". They said I would have to call corporate and make my case to them, but the store would not take them back. I could not be more furious at this store staff. I was lied to and I will never be shopping here again. Do not trust anything these people say. read more

The heel portion of this brand is rock hard so if you have any kind of Retrocalcaneal issues these boots are not for you. If you have a perfect foot, these boots are worth taking a look at. If the heel/back area had been more flexible I'd reconsider. https://www.webmd.com/pain-management/what-to-know-about-retrocalcaneal-bursitis read more

Tecovas - https://www.webmd.com/pain-management/what-to-know-about-retrocalcaneal-bursitis - Shoe Stores Near Me - Scottsdale, Arizona

The service at this location is lacking. I've been in twice and each time, the young lady who works here that wears the knee high boots (each time she wore them), has never once said hello. Despite her restocking or cleaning next to where I am looking. My first visit, Caleb assisted me. He was patient and even though it took him a bit of time to even say hello, once he got going he was very helpful. The second time I went with my husband. Ironically, If you looked at us you would never guess that my husband or I have an upbringing in the farmer/caballero lifestyle. My family once owned Accomazo farms and his family were ranchers in Mexico, where these boots are made. He prefers Jordans and Nikes. I was wearing platform black boots. Could that be why no one said hello to us? 3 employees and not one hello? It's been some time since I've been in the retail industry but even if I was folding clothes, I always managed a hello to those walking into the store. This store isn't even large enough to miss someone. I ignored the rudeness and decided to see if they had the boots I wanted in stock. I had a question about fit so I took the initiative to ask. My question must've been an annoyance because the answer I received was very short and curt. It wasn't until I said I was purchasing the boots that the attitude seemed to changed. They didn't have the boots I wanted in stock so we had them delivered to my home. Husband and I were offered water as we were leaving. Yet, still not one word from the young lady in knee high boots. Perhaps she is a deaf-mute. read more

This location has been so great and helpful. I had ordered a pair online that didnt fit. They were very helpful, friendly, and especially patient with me. I highly recommend this store. read more

Limited sizes for big feet but more importantly they are wishy washy with their warranty for obvious defects in craftsmanship. The buzz about Tecovas is a farce because you can purchase boots with cardboard insoles and weak shanks from just about any other company online for less. Wish they actually stood behind their products likely claim. read more

Tecovas has the best customer service of any company I have shopped - they are amazing and their boots are the best, love my two new pairs of booties. Shopping experience in the stores is great, they also offer free monogramming and cleaning. read more

I've been a Tecovas cowgirl boot fan for years. I have several pairs that I've bought online, sight unseen. I haven't bought another brand since - the fit and craftsmanship of the Penny and the Lucy boots are amazing!!! If you've never slipped your foot in one of these boots, you're really missing out. They are made by hand and are one of the most comfortable boots I've ever had. I'm sure the half dozen cowboys I saw come and go picking up boots would also agree. I was so excited when I came across this store in this upscale Scottsdale shopping center. I've been wanting the taller boots and now I was able to try before I bought. Jessica helped me try on every style of the tall cowgirl boots and while I loved them all, the fit didn't quite fit me. I have runner calves from my running days and always have a hard time finding leather boots to fit the way I want them to. Thrilled I can come to this store when i'm visiting. Love Tecovas and Jessica provided the same great service I've received every time I've ordered with this company. If you're interested, visit their website. Their customer service is excellent - exchanging sizes and styles is very easy. read more

Tecovas - Shoe Stores Near Me - Scottsdale, Arizona

Customer service is lacking at this store location. It seems that the employees have a less than caring attitude with shoppers. It's clear they have an air about them because they work in a store with a lot of foot traffic. Went in with the intention of buying a pair boots for a gift. Salesperson helping me had a less than friendly demeanor. Seemed like it didn't matter if I liked or bought anything. It really turned me off. Wasn't much engagement, and any questions I asked seemed like it bored the salesperson. Boots aren't exactly inexpensive- and when you buy something like this, it should feel like a fun experience. Instead I felt like just another number walking through their doors. While the inside of the store has a nice aesthetic vibe, the shopping experience and sales help does NOT. I had no desire to buy a thing in this store due to this experience. I went directly to another boot store in Kierland and purchased two pair of boots. Had a much better shopping experience there. read more

Awesome selection and customer service was amazing. Caleb helped make sure the sizing on my boots were perfect so I walked out with the right ones...been wanting a pair of Caiman skin boots for years. Quality and workmanship is amazing, but the customer service sets the bar! read more

Yo! They give out free sparkling H20 ! What a cool FN store . So I bought this Leather belt with a brass buckle and they not only super hooked me up with sparkles, thay also had a machine to put my name on this Belt. The Guys that work there are real cool cowboys and if I can I will leave names next time. This was one of the best retail experiences I have ever had. Let me tell you I put it up there with buying an exclusive motor vehicle (sports car), and Cartier Gold . read more

My husband needed new boots. After reading reviews of various stores on multiple sites, Tecovas was the repeat top pick. It was a Phoenix over the city trek for us but it quickly became apparent that it was worth the effort. Getting my husband there was feat unto itself and being able to hand him off to a competent and friendly young sales person was a relief. While my husband insisted he was a size 8.5 (limited store inventory due to it being a common size) when he tried on an 8.5 in the available style it was too small! Happily this meant there was a greater selection of styles for him to chose from. After trying on three different styles my husband chose the Dillon, a beautiful boot made from Cayman. I was rewarded for my efforts with a free beverage and sparkling water! read more

I bought my first two pairs. Bought exotics. Been wearing boots the vast majority of my 65 years. Boots are VERY comfortable, but toe is just not attractive. It is a round, more like a work roper boot. They need a good snip toe or A toe and square. I will wear mine as "kick arounds". Beautiful leathers. Mine are alligator and lizard, but just not attractive enough to wear for dress or other occasions. I would not buy again. Going back to Lucchese until I see a better selection from Tecovas. Choice of toe would get Tecovas a 5 Star from me. read more

Found our way to the store in Austin, last time we were here they were down the street in a different location, that was four years ago! We purchased some boots and jeans at that time. Once back home to Arizona we washed the jeans and they shrunk (not supposed to) so they just sat in the closet unused. Made the trip back and decided to see if they would return them- they did!!!!! Now that is GREAT over and beyond customer service. Harrison was able to set things up so I could get two new pairs of jean replacements and in addition we purchased a Henley and woman's leather purse. To date between my wife and I we have 4 pair of boots, jeans, purse and 3 Henleys. Great products with a guarantee that beats all others - four years later and they still made good on their guarantee!!!!! Thanks you for great customer service Harrison and Sage, you guys rock!!!!! read more

This place got a bs "if you ain't white you ain't right" mentality. Went in on a day where they weren't busy at all and no acknowledgment; literally walked around the whole store and didn't have one person come up and ask if we needed help. Yet it's funny how they wanted to help the people out who were next to us. Decent selection of items would've loved to spend my money here but turns out I will be taking my money elsewhere. Wasted 2 hours to come up here. read more

Walked into your store and 2 associates standing next to each other staring at computer.. looked at me and said nothing. I Looked at all the boots which looked very comfortable and of high quality.. nobody ever approached me to help and didn't even bother to say anything when I left.. this is what happens when you have young kids as the face of your company selling a high end boot.. of to boot barn read more

Best experience I have ever had. Treated with great respect and AWESOME workers. Caleb at Tecovas is an awesome employee and super professional. read more

Matt is absolutely a gem. Kind, considerate and knowledgeable. He went above and beyond to help me find the perfect boot!! Thank you Matt

Was helped by younger tall gentlemen. Gave prompt service, tried on a couple different styles of boots. I went with the Cartwrights, great boots, leather is very soft. They also have some apparel wear as well, definitely might go back to grab a coupe pearl snap shirts. I was only in there for 15 minutes, but loved the seating area for trying on boots. Great place, can't wait to go back! read more

I didn't buy anything on this trip, but the staff here is engaging, professional, friendly, and know their product. And, I had a cold beer. Great experience. read more

What a great store with fantastic quality boots I have a pair of caiman alligator boots and now I have a pair of python cowboy boots management is fantastic Scott is amazing kudos to the store and to the product they sell customer service fantastic return policy excellent again management and quality of boots just love it I will continue to buy cowboy boots I highly recommend Tecovas read more

Very discouraged. Visited the store, sales associates very nice, but very limited stock. Ordered online and the lies started. Estimated delivery? Days ago. 3-4 business days for shipping info? Expired. Contacted customer service, got a robo response, and follow ups have gone unanswered. I have no idea where my boots are or when they will arrive, and no response when requesting a refund. Too bad, I was excited for this product. I guess too good to be true. read more

Scott was our salesman who treated us so wonderfully when my husband and I happened upon this store one evening. He answered all of our questions about the alligator boots and he was wearing/modeling a great pair of boots himself. My husband and I ended up buying a pair, and at the end of our purchase they offered us some sparkling water and it was just a nice time hanging out at the store with him and his coworker Alex. They both made our experience so wonderful and shared history about the owner, the owner's vision, all the different beers that are also offered and they were just really hospitable with us. I will be back when it's time for me to commit to a pair of boots. read more

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