****This consumer experience was had during the COVID19 pandemic.****…read more Important to note: This Social Security Administration federal office is currently open to the public HOWEVER please note, assistance is by appointment only. You can obtain an appointment in a few ways: Call their toll free number or attempt online. I made my appointment for today; Thursday over the phone earlier in the week because I phoned them to discuss a letter I had received from them recently. I learned that I had to present in person in order to conclude my business. Interesting was that the person who answered the call was also the person I met with today. I liked this because I felt more comfortable when meeting her as she was already familiar with my needs. Name changes are currently being processed here and by appointment only. You must present with your actual DMV drivers license and "original" stamped signed and dated by the court "seal" for some services like the name change. I'd phone them to get the actual list before presenting in person for an appointment. There was a line outside the front doors when I arrived but it soon vanished because everyone but one person wanted to see an employee for assistance. Once they were informed that was not the procedure they left. The environment was so peaceful. Security is on-site and I felt way more comfortable seeing and experiencing this as I was thoroughly screened for weapons. Made me feel super safe. Lastly, it can get costly to work on your Social Security paperwork by mail and today I learned they have over-sized postage paid, self addressed manila envelopes for the public available here. Good to see our tax dollars at work.

The majority of the representatives are rude as hell. They act as if they are giving you a handout…read more Like you didn't earn your benefit. I've had better customer service at businesses in Modesto's airport district. Better manners, no sarcasm, and more patience. Hard to believe my tax money pays for their salaries. Ridiculous.

If you need help with applying for disability, don't come here. The employees were very nice but…read morethey told me I'd have to go to the Stockton office if I need more help. It just doesn't make sense to me why they have registration forms for disability but can't actually help or answer my questions. Also just trying to get a hold of someone at the Stockton office seems impossible. This location is a waste of time if you are trying to to get help with disability

Had a very successful visit to the modesto office when I talked to Sergio, he was very friendly and…read moreeven called the Stockton office and connected me to someone there who fixed my claim.

I want to give a huge thank-you to my Air Force recruiter, TSgt Ryan Purdy, for all his help and…read moresupport throughout my enlistment process. From the very first interview at his office to completing my MEPs processing and medical waiver, he guided me through every step with patience and professionalism. He was always available to answer my questions, kept me updated on each stage, and made what could've been a stressful experience a smooth one. I truly appreciate the time and effort he put into helping me reach my goal of joining the Air Force. If you're thinking about enlisting, I highly recommend working with TSgt Purdy--he genuinely cares about his recruits and goes above and beyond to help you succeed.

Sgt Purdy is probably the best recruiter there is. He's very laid back, works well with scheduling,…read moreand is very helpful and knowledgeable. Currently sitting in the DEP thanks to his help. 10/10.

Called MPD for a illegal parking. The lady who answer the call was rude or careless. And after…read morewhile get a call from city of modesto that person sounds lasy as he'll. Seems like hes was doing me a favor. But enjoy hes money. Which is taxpayers money. Also the mayor need to get rid of this kind of lazy people. They are pathetic just a waste / seat fillers.

The city parking is a joke, the guy who gives the tickets is a joke, the city must really be…read morehurting if they are being so anal about parking. I come to Modesto, visit 4 small businesses, have meetings with clients, lawyers and partners. I had to park on 14th st. Which is away from most of downtown. Come to my truck to find a parking ticket. The closest parking garage is half way across down town or across the street at the park where there are drug addicts and needles all over. After spending a day and generating a lot of $ for the small businesses down town I come out to a parking ticket. If they are going to have 2 hour parking and enforce it they should have zones that are longer because access to a large parking garage is 5+blocks away. Do they expect someone with a disability to travel that far? There isn't even disabled person parking on that street, which I'm sure would break HIPPA rules and laws. It's absolutely ridiculous that I would have to move my car every 2 hours while conducting business. So instead, I'll meet with my clients in Ripon, Turlock etc.... Somewhere parking is free or has extended hours. Maybe focus on getting people INTO Modesto and not micro managing their time spent there. oh I also saw a guys pants drop to his knees and die of an OD while I was there. But me parking for 2 hours is the issues... okay.

Terrible service. You get a number and if you don't answer your skipped over and have to start all…read moreover again their security people act like they know it all but say they can't answer.

Came here this morning not knowing they require appointments now,but Shannon and Ms. Lopez were so…read morenice and sweet and very helpful!! I was able to get done what I needed to and I just want to Thank Shannon and Ms. Lopez for helping me! Thank you both again, I really appreciate it!!

seriously don't even waste your time calling them, simply use the website or just go to the office…read more I'm so frustrated. Got a letter in the mail about a missed phone call appointment- to call the number listed and reschedule it. Well I tried to just reschedule it on the benefitsCal website, but the website will not allow me to schedule the appointment. So next option is to call the welfare office and I cannot get anyone to ANSWER THE PHONE, I called 4 times yesterday and Ive called 3 times so far today. After verifying my identity the pre recorded voice says "please hold for the next avalible worker-due to the high volume of calls we are unable to accept your call please call back at a later time" And hangs up on me.

They never answer they're phone call I had moved to another county I drove all the way to…read moreStanislaus just cause they didn't answer my phone call all week . And needed to urgently change my mom's medical , transfer . I ended up pulling to the front desk , after the lady asked what I was gonna do , then I told her I wanted to moved counties . Because I was having issues on getting a new health plan . Mind you the lady said I don't think u can do this ur mom needs to be here I told her ok well let me get a number . I got a number 088 - Called up talked to a worker then she immediately told me my mom was in active as in they just decided to put her off I had backup proof told her what the paper was saying then she says ok u have sjhp . San Joaquin , I then said I wanna see if I can change it get it transferred cause kern said to call to make changes , all this was not a ride .. it was horrible after they ended up saying I didn't need to receive or do nun ..

I went to this location after receiving an official notice that they needed "biometric" something,…read morewhich was a bit scary. It could have been anything from fingerprints to blood. I needed the re-print of my Naturalization Certificate, so of course, I would go. We arrived early for fear that traffic would delay us and I wouldn't get my paperwork, if I arrived late. It was 1:35 P.M. A woman opened the door partway and asked if I had some document for them. I showed her and she told me to wait in the line. I was the only one at the time. I talked to the people who gave me the ride and told them that I would just wait and when it was finished, I would message them. As they were leaving, the woman told me to enter. She directed me to the first person behind the glass and she processed my paperwork and directed me to someone else. That person took a photo of me and had me leave a signature--two things that they needed to confirm from starting the process online. I was so relieved to find that they weren't going to make me wait and that they were all friendly and caring. It was like they didn't work for the government. Thank goodness for a good experience!

First of all, the security guy, Mr Singh lets his shiny badge lets him feel he can dismiss you at a…read moremoment's notice if you appear you can't follow directions. He needs to seriously Chill-out and stop being such a Stiff! Be prepared to have your ID ready in hand and eye glasses, sun glasses, hat removed. That'll make his job a little easier. The staff deals with inconsistencies of applicants every single moment. That's expected and understandable. But when challenges like them shows up, your duty is to say: "Challenge Accepted, we'll get you through this!" The process is not long. And everyone does their job well.

Extremely satisfied with the customer service! The staff is very knowledgeable and kind. Highly…read morerecommend this location for assistance with new passport.

We needed passports to be done. The wife found the law library. They got us in pretty fast. The…read morepeople here are really nice. The cool part about this place, it allows up and coming law professionals access to law books to study from. Cool in my book. Definitely a place I recommend to Get your passports done.

This review is regarding the experience my best friend and I had …read more First and foremost, no words could ever express the gratitude we have for Ms. L Pulido. My friend was about to be homeless at 72, disabled with a small 12 year old dog. Although she had a valid hcv, She could not find an apartment. We tried everything. Ms. Pulido went above and beyond to help us . Everything worked out and she and her dog will be great. The thing about Ms. Pulido is that she doesn't pick and choose who she helps. I believe she works her hardest for everyone she deals with. I was in the same situation about 6 months ago. I don't know if she remembered me but i absolutely remember her. She helped me with all the time, patience, and empathy that she showed my friend. She really deserves recognition!

This agency is a very helpful place. Anytime that I am dealing with a county organization I am…read moreexpecting them to be a nightmare. This place actually had a polite courteous staff and though they probably are a little understaffed they do carry the load well. They assisted me and my family with a place to live in a very reasonable amount of time. The worker assigned to us was just as nice as could be. Thank you very much and keep up the good work.