Paul reached out to me, but nothing is getting done. I got the "I'll look into it and see what we can do" response, which it looks like a lot of folks are getting based on the reviews I've read. it's simple, at this point the service should be refunded, I'm having to find solutions on my own because Stanley Steemer doesn't stand behind their service or take responsibility for their actions. read more

The carpet cleaning sucked. I cleaned more spots up after they left. The tech did not care.

Just had Gabriel Mora come in and cleaned our basement carpet. He did an excellent job for us. Was very professional and courteous. I cannot tell you how much I appreciate him and how wonderful our carpet looks. I would highly recommend using Stanley steamer and asking for Gabriel. read more

Hard to tell regarding cleaning. Photos not labeled, didn't match, and no exterior shots for reference. Left metal shavings, cut metal, didn't reattach bracket. Left filters out of place in main furnace, so loose dirt blown around the house for 2 days (which was instruction for wait to install new filter). Vacuuming incomplete. Brought all this to their attention. Told their policy is no partial refund for the poor service. Maybe a credit toward future service. Outstanding. read more

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They came out early to do the quote, and were able to do the service the same day which was nice as I was doing it so I could have a fresh start in my new-to-me old house. The price seemed high especially for my very small house but I'm hoping I don't have to do this again for 5+ years. read more

Found out that Stanley Steemer does NOT steam clean your carpeting, they use hot water, that you supply for them, no water on the truck and no holding tank for the dirty water. If you notice, their name is STEEMER "NOT" STEAMER. Anyway, my carpet cleaning job was awful. read more

love love your new commercial. love the new guy!!! you are great in mchenry. you are very nice, very helpful. and i found out you have a sence of humor!!!! read more

So, I hired Stanley Steemer to come and clean a couple of area rugs after my Labradoodle had a two week bout of diarrhea. Poor thing. She's potty trained and really suffered. But there was definitely spots on my rugs that needed professional help. I called Stanley Steemer and the guy came out and said he needed to take two of my rugs back to the facility to clean. Okay, I get it. Well, Stanley Steemer ruined my wool rug!!!! There are now several thread bear holes in my Moroccan wool rug!!! Unbelievable. Worse of all, they tried to keep my rugs from me. Wouldn't give them back. Never scheduled delivery, never reached out to me. Finally I was like bring me my rugs! Damaged completely. Ruined. And they say the rug was like that when I gave it to them. Bull! They refuse to accept responsibility but gave every assurance they could clean a wool rug without issue. Don't trust them. Don't hire Stanley Steemer. Terrible customer service with finger pointing and zero responsibility. Unprofessional and not worth the disappointment. Please do not trust these people with your valuable rugs that you spend time and money buying and living only to have these inexperienced sales people return something to you in worse shape than when you have it to them. How are they still in business?! read more

Stanley Steemer - The hole left from Stanley Steemer damaging my wool rug. Do not trust Stanley Steemer with your wool rugs. - Carpet Cleaning Near Me - Palatine, Illinois

Unreliable and unresponsive. We told them they could take our rugs to their facility to clean only if they could have them back within 12 days because we were having a party. They said they'd have them back well before then. Then, silence. Didn't return calls about the status. Then, they said the rugs wouldn't be back for 3 weeks. Thanks Stanley Steemer. And the quality of the cleaning was poor. Don't use. read more

Bait and Switch ... do not use. Immediately after arriving started adding in more costs. Reporting quote was wrong and blah blah blah ...

Beware of aggressive upcharge tactics from techs at Stanley Steamer in Grayslake! Estimate for cleaning 1 bedroom carpet and 1 sectional sofa and 1 bathroom floor was less than $300. Final bill was $705.49!!! Techs DID NOT receive our approval for bathroom floor & shower stall sealant. I was in home office when they got husband's signature, and he signed invoice. I called customer service explaining we felt deceived and hoped for reimbursement of sealant costs $210.95. Customer Service employee, Holly, has not been helpful thus far. She will speak with techs and get back to me. read more

Stanley Steemer - Did NOT approve sealant! I requested service, they got sig from fam member who did not understand invoice. Feels deceptive. - Carpet Cleaning Near Me - Palatine, Illinois

Don't recommend this service they damage my beautiful handmade wool expensive rugs. Those are discolored now, wrinkled and their service is not reliable with the time of delivery. The amount of money they charge for the poor quality service and the outcomes is awful. I should have read the reviewed posted before agreeing to the service. read more

I want to mention that the customer service in the company was well. I did the appointment and the representative sent the message when the worker was about to arrive. We decided to cancel service because it was not what we wanted, but the worker first explained the details. After that the representative politely canceled the service with no charge. read more

Extremely professional service people. Very nice and explained everything to us fully. This was a vent cleaning and they did try to upsell otherwise we would have given them 5 stars. I would use them again. read more

Hired Stanley to clean my carpet, tile, and hardwood floors. Quoted $285 including tax. Final bill was $330 even after removing grout sealer. Carpet is soggy. Haven't been able to inspect the work yet. Bathroom tile has debris in the corner. Shower wand was left on floor of shower. Hardwood floors have a film and foot prints see photo. I believe the issue is that they only had one mop head that they used in the bathroom then on the wood floors. Can't clean with dirty tools.... found soap debris in the hallway outside my condos door and again down on the lobby. Manager Mary nappier called. I seemed to be inconveniencing her. She put me on hold for few minutes picked up and said another manager will call me then hung up. I don't see any resolution being made. read more

Stanley Steemer - Hardwoods after being cleaned by Stanley. - Carpet Cleaning Near Me - Palatine, Illinois

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They didn't show up or at least call to let me know. A couple inches of snow kept them away.

I wanted my basement carpet and family carpet cleaned so I called Stanley Steamer When the guy came out my husband was home, by the time I got home he was gone. The carpets were cleanish. There were spots here and there but the carpets were so wet. It took up to 3 days of running high powered fans to dry the carpets. Now, because the carpets stayed wet for so long I have to use a carpet brush to raise the nap before I vacuum. So Stanley Steamer has caused me more work in the long run. Thanks Stanley Steamer..... Thanks for nothing! read more

It's not the first time my husband and I requested SS's services, and unlike previous times, this time we were left disappointed. I do a better job cleaning my rug myself and felt like the money was thrown out of the window... read more

Just had Stanley Steemer clean our carpeted stairs. They did a fabulous job. Carpet looks like new and is so clean. The techs were professional, friendly, quick and careful. A year ago I had same carpet cleaned and that tech told me it did not look clean because the carpet was wearing. I could not believe it as the carpet was a little more that 1 year old. I see now that was nonsense. Highly recommend Stanley Steemer! read more

STAY AWAY. BAIT AND SWITCH. Estimator gave quote, emphasizing and photographing clogged/dirty "A" coil, including photo in estimate. Okay. Let's do it. Workers came out, used their vacuum equipment. Then, pointed out still clogged/dirty "A" coil. This requires liquid cleansing they said. Good. Have at it. Will do, they said, for another $150.00. What, said I. Recited the estimator situ. wherein this specific issue was emphasized and highlighted. Well, maybe so, they said. But to clean this rightly a liquid rinse is needed that's not part of the vacuum process, So come up with another $150.00 or leave the "A" coil still clogged/dirty...though at this point they've supposedly cleaned the system. Reported situ. to three levels of cust. service/management. They could care less. Seemed not even to understand the matter, certainly not willing to. Would give less than a one star but option unavailable. THIS IS A DISHONEST CORPORATION BADLY IN NEED OF A "COME TO JESUS" TRANSFORMATION! read more

My carpets had a horrible smell of dirty water after the service. Everyone who came in the house said the same thing. But the worst part was the person they sent out to redo it. He was a complete jerk. He blamed it on the carpet. He also did not want to redo it as promised. He wanted me to go around each room and smell for any issues. He was rude and unapologetic. He did not care and said it wasn't his business. I use many carpet cleaners every year. Never ran into this. read more

BEWARE! I've used them for about 5 years but this time it was awful! It started with the scheduler who was very vague. Then the cleaner was a salesman not a technician. I told the scheduler I wanted what I had last year when the cost was $322--this year it started with a quote for $380. Wow! But the cleaner then told me it didn't include santizer or disinfectant or pet protection..."and I'll give you 50% discount and won't charge you for blah...blah...blah..." But it will be $480. I went ahead and all he did was walk around with a spray bottle and lip service to raking. What a scam! I will never use Stanley Steemer again. read more

Watch for bait and switch. Quoted a price on the phone never was told it could go higher , the tech comes out and it's $220 higher. A huge difference. Asked to talk with a manager, he said it happens all the time. I refused to have them do the work told crew to leave . Buy your own steamer it's cheaper, less frustration. read more

Today I had scheduled Stanley steamer to clean my carpets, seeing how I used them before I didn't think I would have any issues. Boy was I wrong, seeing how they were in and out within 25 minutes should have been the clue that nothing was done. They never moved my couch to clean behind it. And Upon further inspection of the second room there is dirt all over the floor still. I attempted to call to get a refund and they refused. Please stay away from this horrible, shady company. Please see below, I would never have this company come back to my home. Clearly your techs are incompetent. I have forwarded my information and expect to hear how you will refunding me. read more

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Just updating my review. I emailed my info to the email address below and no one has replied. I've emailed them twice. Crickets. It's been 9 months. I was going to give them another chance but I will go with another local company that has better customer service. Very disappointed in Stanley Steemer. read more

Mom needed carpet in a 12' x 20' den, an 8' x 8' office nook, a bedroom rug (border only) and the 14 x 18' living room rug cleaned. They didn't give us a quote over the phone they said they'd have to see it first. We had used them before so we agreed. When the team got here, the guy said it was significantly more expensive to clean the living room rug (over $300 for that one rug) because the rug is a different texture than the carpet and he would have to use a "different cleaning method". He then 'paced' out a measurement of 14' x 19' and put that price on the itemized list. I had to get out the tape measure and prove it was 18' then had to insist that he change the price. He said "it's only a couple of dollars ". It was a $21 difference!! The crew cleaned the carpeted areas first ($65 each room) then we were expecting them to use those different cleaning equipment or methods (as explained earlier) for cleaning the living room rug. Nope, they used the EXACT same method & equipment as the other two rooms. I called him out on it and told him that was some shady B.S. charging TRIPLE the price for the living room rug because of the "texture". He said it was a COMPANY policy. I guess things are different in Norcross, Georgia?? I'm giving them 2 stars because I honestly thought they did a decent job cleaning. They moved furniture and cleaned under it. However, I will NEVER use the company again because they totally ripped off my elderly mother price wise. The bill was almost $700!! read more

This is going to be long. TL;DR: Invest in a Bissel Pet Pro carpet cleaner, you won't get scammed by a company that lies and refuses to refund for services paid although the service was not done. First, they have a 5 hour window which is already is a long time. They sent me a notice that my cleaner was on his way and he showed up two hours later. Second, he told me it should have been marked a "portable" job but I didn't meet those requirements so it wouldn't have been. The tech should have been honest from the beginning and said he couldn't do it. I prepay and leave because we were going to a hotel for the night so the carpets could dry. We come home the next day and see that the carpets are exactly the same. Like... weren't touch with water or cleaning product at all. I had had furniture delivered and couldn't wait for another appointment. Luckily, we had a Bissell Pet Pro carpet cleaner and it did amazingly! I called corporate to get a refund. The girl, Mina, says to send her pictures of my carpet. A few days go by and she calls back and says there's a no refund policy but was happy to give me a $100 gift card. I asked for the policy and she refused to provide that information. In short, they know that it's not cost effective for people to take them to court to get $300 back so they keep it and give customers the finger. I would NOT do business with Stanley Steemer and although I won't get my refund I hope this deters people from using their services. read more

Similar to everyone else on here, I should have checked the reviews first, but after the tech arrived my quoted price almost doubled. They said it was something to do with the square footage of the room and I asked why that was not addressed before, as I provided the room sizes. I told them to leave and canceled the service, and we already have a local and more straight-forward company scheduled to come out and provide the service Stanley Steemer was supposed to, before trying to jack up the bill. read more

I have to say that unfortunately I'm not that impressed with the service I've received. I've had my carpets cleaned on two or three occasions at least, I bought one of their packages. I just don't feel like they spend enough TIME on actually "scrubbing" the carpets. In watching them, they basically just swipe over the carpet like they're vacuuming and that's it!! I'm in a little condo, and so i've only had them do Living Room, Dining Room and a hallway - and they're never here for more than like 30-45 minutes which kinda blows my mind. And of course I paid extra for the animal cleaner, as well as the protectant. So they had to go over the areas at least 2-3 times (i think 2. I think the animal one is in the shampoo). But yet a week or so later, the dirty areas would come back. I guess I just don't feel like the cost of the service justifies what you receive. I'd say at least half the guys were super-friendly, and the other ones were either marginal or borderline creepy. Customer Service was good: i called once or twice and they were always super friendly/helpful on the phone. Maybe you'll have better luck. Maybe it's just a fluke. I don't know if i'll be back though. read more

We've only had our carpets professionally cleaned once, so I'll stick with 4 stars for now. But I have nothing but positive things to say about our recent experience with Stanley Steemer (from this location) and the gentleman (actually named Stan, haha!) who came and performed the cleaning. We booked the appointment directly from their website which was convenient & receive an email confirmation not long after that. They were running a nice special of $100 to clean the carpets in 2 rooms & a hall. The only thing we had to add is a staircase. The thing that sealed the deal is they will move most furniture (see their website for details, they don't move things like entertainment centers, tv's & beds, etc.) AND put it back on protective blocks or pads before they leave! That price more than made up for us not having to deal with renting a machine & moving the furniture ourselves (probably injuring our backs moving our big couch & loveseat in the process!). Stan was such a great guy! Professional and friendly. He was even available to arrive a little early and called us ahead to be sure that would be okay. He took the time to look over the areas to be cleaned and explain the process and offered us helpful tips & info before he left. In all he was in & out within an hour. Had we done this ourselves it would have taken half a day, I'm sure. He also mentioned the furniture and tile cleaning services they offer for future reference. The carpets look brand new again (carpet is currently 2 years old & we have 2 cats) and we are very pleased with the level of cleaning. Their vacuum system really sucks up a great deal of the moisture from the cleaning and everything was dry within 4 - 8 hours, depending on the room (but their site does say it may take up to 24 hours for it to completely dry). read more

They did a bait and switch on the price online and rushed through the carpet cleaning; definitely not worth the $259. I recommend Sears instead. Stanley Steemer is scamming, rip off, garbage ass company; they wanted to come back and drag their dirty hose through my house again, tracking ice and snow all my hardwood flooring that they did not clean up. They deserve 0 stars and should be out of business! read more

Similar to other reviews... seemed like they did the minimum to clean the carpet. Customer service is very friendly but the actual service to the carpet is mediocre. read more

We have been loyal customers for 10 years. Unfortunately, an item was missing from our home of value ($150.00) with absolute certainty that it was taken/or vacuumed up in error. District manager and HR would not do anything to make this right, apologize or take action to reimburse what we know went missing during the time the two technicians were in our home. This was a difficult call for us to make and never thought the Company would not help or believe us. They did not believe us. Lack of care during this difficult situation was evident. Basically said "you have no proof, so we cannot do anything. " USE STANLEY STEEMER AT YOUR OWN RISK. We will never come back. read more

Warning!!! Stay far far away from this Stanley Steemer company! It's been six months since "Darryl" got back to me. Our beautiful birch floor is horribly damaged & is an awful eyesore. PLEASE read all the negative reviews & wisely choose another company. Unless we replace the entire wood flooring throughout our home (a cost we seniors cannot afford) it will never look the same. read more

Our carpet was supposed to be returned in 2 weeks. After about 17 days my wife called and they said they couldn't find the rug. someone then called back a couple days later and they located it. When they came to deliver they unfortunately, made an error on the pad they ordered. The technician was on site and looked at the pad we wanted to replace, but wrote down the wrong one. Since it was custom cut they refused to give us the pad we actually wanted. Their answer was sorry nothing we can do about honoring our mistake. read more

If I could give 0 stars, I would. We paid them about $250 to come out and clean our upstairs carpet, but only one room was a big concern to us. Our cats had messed in our office a couple times and we had scrubbed out the stains, but there was still a little bit of odor lingering. I reminded them multiple times that that was our problem area. They spent about a total of 20 minutes in that room and it smelled about 100x worse when they were finished. We also paid for deodorizer, but obviously it did nothing. It only got worse as it dried. We called to ask them to come out and do just that room again, but the guy who showed up refused to steam it, he just insisted that it needed more deodorizer and sprayed again. It did nothing. He was in my house for a grand total of about 10 minutes. We just bought our own carpet shampooer for about $90 and started doing the work ourselves, and the color of the water coming out of that carpet is insane. It already smells a hundred times better and I'm convinced that Stanley Steemer just did the bare minimum and didn't bother making sure the focus areas were actually clean. TLDR; Waste of money, don't pay these people a dime. read more

We had our basement carpet, couch and throw rugs "cleaned" by Stanley. Started off fine. As the guy walked around the house, things started adding up. When he provided an updated quote, I was shocked. I asked to talk with my wife about it first. He was off to the races and cleaning things before I even had a chance to say no. He cleaned/deodorized and protected things I had no intention of doing anything to. For example, $180 for an area rug that I bought for $200... In general, I felt pushed into buying more services than I needed. While wet, everything looked great, but stains showed after things dried. So again, what was the point. I filled out a survey expecting at least an email response to the concerns I mentioned and got nothing. The wording in the survey even called out if you felt you were forced to purchase additional services which makes me question the legitimacy of the services provided. There appears to be other independent crews out there with better reviews. I wish I did my research first. read more

While Stanley Steemer did mess up previously by not sending out the portable equipment on their truck to perform the necessary carpet cleaning services, they have since redeemed themselves. The job was performed by Gary Thiessen on Sat., 6-4-2022, and as always with anything Gary does, it was done to perfection. Valentin came along also to help him with the equipment. Gary also took the large wool & silk area rug with him back to the plant for their special cleaning process and when it was finished, he delivered it on Sat., 6-25-2022, and also laid it back down on the floor. THANK YOU, Stanley Steemer for a job well done and for especially sending out at my request, your wonderful employee, Gary T. read more

I would NOT recommend this business to anyone. I requested to get two shag rugs cleaned, total area of 120 sqrt ft. Although the guys who came to my place are very nice. However, they tried to upselling me by saying the carpet can only be sent in to the facility instead of in-home cleaning, quoted me total of $350. When they found out it's way out of my budget, they told me it's fine to use in-home cleaning as well. And told me to add more services like cleaning the back of the rug for total of $150. When they actually started to work on cleaning the rug, the cleaning was very lousy. Just vacuumed each surface one or two times and took them less than 15 minutes to clean both rugs. When I mentioned there are flat (heavier traffic) area on the rugs, they said they can't do anything about it. My rugs basically look exactly the same before and after cleaning. read more

I watched their grout cleaning video online the floors and grout lines looked so clean. The tech came out I asked him if he could get my grout clean of course he said he could. I am able to get the grout lines clean it just takes a while and a lot of elbow grease. After 2.5 hours my floors looked the same. I repeatedly told him the floors didn't look much better. This was a total waste of time and money. Finally the tech put the solution on the floor full strength and scrubbed a little bit and the floors grout looks much better. Unfortunately I think it would've probably taken him another three hours to complete the job I would not recommend them or if you use them have them use the full strength the product on the floor and have them scrub the grout lines. I would not waste my time or money read more

Stanley Steemer - After - Carpet Cleaning Near Me - Palatine, Illinois

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