DO NOT USE STANLEY STEAMER of RIVERVIEW! See Video Link of Damages! https://photos.app.goo.gl/4xF1UhJXR8DMzQx6A PLEASE READ so you don't end up with a ruined carpet. I saw positive Google reviews - my mistake was to not check Yelp where the honest reviews would have saved my carpet that I absolutely love. When the first person came out I explained this was a Custom Made Carpet, meaning the colors in the bold patterns were picked by me to coordinate with our furniture and walls. He told me how beautiful it was. We discussed that we do not wear shoes in the house, and have no pets and I showed him the corner of the rug that was soiled. They called it "high traffic pattern". The rep said they may not be able to get the dirt out 100%. I was grateful for the honestly and based on the 5 star reviews on Google, I thought surely they will do a great job and if it isn't 100% at least it would look better. My carpet except for a 1 x 5 area in the corner of the 9 x 12 carpet looked brand new. As you can see in the video the background color was snow white with bold yellow, red and blue designs woven in. When the carpet came back it looked exactly like it did when they took it. I said I can't see where they cleaned at all? They took it back and in a few days brought it back again. Again, I didn't see a noticeable change in the dirty area. The delivery guy said he would take it back if I wanted for a "more aggressive" treatment. And he said it in a way that I wasn't sure if it was a threat or was he trying to tell me something. I replied that I don't know what "more aggressive" means and he did not explain. Still trusting the brand name and google reviews, I thought maybe he was just tired of hauling the carpet in and out of my house. A few days later the carpet comes back. I am in SHOCK! The White background looks like it was washed in dirty water and instead of snow white it is now a dingy color with grey tones in some areas. The red and blue areas are noticeable faded. The yellow areas no longer match each other. One looks faded like the red and blue areas. The Yellow in the soiled area is now STRAW COLORED. It is so close to the dingy background that used to be white, that there is ALMOST NO CONTRAST. To make it worse, the dirt is still there - it has just spread to a larger area!!! I took a close look at it and now it also has PET HAIR on it???? We do not have pets. I told them this was not acceptable and that my carpet has been ruined. I asked them to process my complaint and said I would like a refund and compensation for the carpet. It was by now not a new carpet but I certainly expected some compensation, not a full new rug. Christ Gingell said they would review the situation and get back to me to see how this could be resolved. I was told I needed to send in the receipt for when I purchase the carpet. I think they were hoping I didn't have it. I sent it in the same day. I got a call from Mark who said he was the Regional Manager. This is a 100% polyester carpet and they are the easiest carpets to clean and also the least likely to be damaged. When I told him this, he couldn't argue. He blamed everything under the sun and said it was impossible that they ruined the carpet. He said the carpet "was defective" and it is not their fault that "the colors bled". The colors were washed out in the specific area they focused on. The colors did not bleed. I told him that I was relying on them, the carpet cleaning professionals to advise me. If they had simply told me that they could not clean my carpet without damaging it, I would have had that section cut off and saved the rest. I loved it that much. I can no longer do that because the WHOLE carpet is now dingy and washed out and there is nothing to save because the TWO Yellow areas do not match at all, one is faded yellow and the other straw! We had several back and forth calls where I had hoped we were making progress. He then directed me to read the fine print in the form I signed. Down in paragraph 6 it says: Customer understands that Stanley Steamer AGREES TO PERFORM THE SERVICED INDICATED IN A WORKMANLIKE MANNER. HOWEVER SS CAN NOT GUARANTEE THAT ALL ODORS, STAINS AND MARKS WILL BE REMOVED OR AREAS COMPLETELY FREE OF DISCOLORATION. IT IS SPECIFICALLY UNDERSTOOD THAT SS WILL NOT BE LIABLE FOR ANY ACT OR DAMAGE TO CUSTOMER'S PROPERTY WHATSOEVER..... I completely understand not removing 100% of the stain, but ruining the whole carpet I do not. WHY didn't they simply test a tiny little area??? Why did they ruin the whole carpet and not once advise me there was going to be a risk it might be damaged. ARE YOU KIDDING ME?? As far as "Workman Like Manner" there were so many times, from the first signing of the contract all through this process that I could have been advised there would be potential damage. I would have stopped everything right then. But they were too greedy and wanted that money. And I paid by check so could not stop payment by c read more

Update: Kevin the manager of this location came by the following day to see what could be done about the situation. He was honest, clear and helpful. He has a crew coming by this week at my wife's convenience to correct things if possible - will update as things happen. My wife contracted this company to clean our sectional sofa. Anio and his crew came, did the work and then at the end after taking payment made the comment: 'we started cleaning then saw it was down feathers, we shouldn't clean those. But we finished anyway. There may be browning because of the feathers.' We aren't experts - this was news to her. She called me and I googled it and the first thing is says about down feathers is DO NOT USE WATER. Three hours and two polite phone calls later to document the situation and no one from management has called me back, the cushions stink and have brown ribs all over them. I had to leave work and get fans to try and dry them on the patio myself. They STINK. We're incredibly disappointed, why would you keep cleaning something that you know shouldn't get wet??? We would have been happy to pay a wasted trip fee and have them leave. AND they did nothing to try to help dry them after. Brutal. This $3,000 sofa may be ruined. We'll see. read more

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Our staircase and office were looking a little dingy so we decided to call Stanley Steemer. We used them a few years ago and had a good experience. We decided to do all the carpeted areas -which is 3 rooms, one hallway, and a staircase plus "protection" on the staircase for $258. Note: One room/area by their standards is 300 square feet. I like that the fees on the website was exactly the fee you pay- no tricks. We booked them online over last weekend and set up a Tuesday morning appt block from 8 am - 1 pm. They texted a little bit before they arrived at 10:30 am.. Omar and Raoul were courteous and efficient. They only took 75 minutes and payment by card was prompt. There were 1-2 stains that couldnt be completely removed but one of those was bleach and one was VERY old. But for the majority it was very clean.. The staircase, which is a heavy traffic area, looked almost brand new. They wont lift beds, electronics, or heavy items. I lifted many of smaller end tables/nightstands and placed them on couches/tables to prepare. They are a bit expensive, but we are happy with the service. read more

These guys did an Outstanding job for us today. Our floors were salty from the recent Hurricane Helena storm. Kelley Massey did a superior job cleaning and disinfecting our floors even with our home in a bit of disarray. Great pre-arrival communication; serious great focus and outstanding results! Bravo-we continue to have amazing results from the Stanley Steemer teams! We have recommended your services to our neighbors. read more

We contacted Stanley Steemer for our couch and added the disinfecting and sealing protection on top of the cleaning for a total of $200. Our couch had a urine smell from some of the kids we had over and we knew we needed it cleaned immediately. Contacting and scheduling online was a breeze. We got a text the morning of our appointment at 7:55AM saying our technician was 13 minutes away so we prepared for their arrival and I checked 20 minutes later and our technician is still sitting and "13 minutes" away. The technician didn't show up until 8:45AM, I was a bit annoyed at that. We let the technician know of our concern and he got to cleaning and took maybe 40 minutes and then disinfected it and left. He didn't "seal and protect" it at all. He never asked us if there were certain spots he should go over or for us to inspect it. He just said he was done and left. We are greatly disappointed with our experience with Stanley Steemer and definitely for the price we paid for it to be exactly like it was before. We would not use them again. read more

In years past, I had used Stanley Steemer. Again I use them and I'm very satisfied with their work. Their technician did a thorough job and was very punctual. I definitely would recommend this company read more

Shane and Marcgregor did a great job. There were very nice. I would recommend them to anyone that want Their air-conditioned docks clean.

Scheduled tile and grout cleaning service for a 3600 sq ft house. had everything confirmed and had a housekeeper take a day to be there. Got a call saying they could not find the address. Moments later I get a call saying they thought it was a different city and they don't service my town but will schedule my home with another office. Get a call from what appears to be a franchise operation in my so-called area saying they don't offer the service I had confirmed. I told them it was on their website, too bad was the attitude I got. This is just another national franchise, Not worth investing my time when I could have gotten a local service read more

Grandkids has made my carpet cleaning needs more frequent. I hired stanley steemer at the beginning of the year and stains were left on my carpet because they "couldn't be removed". We were told it was nothing they could do to remove said stains. I hired Stanley Steamer again, Mike McKiver and Edwin P came out to clean a different room of stains. Mike noticed the stain in passing and said he could get it out no problem, and offered treatments to help with my grandkids future stains. Thanks to Mikes expert knowledge of stain removal and determination I don't have to stare at those nasty stains anymore. From now on I'll be asking for Mike to help. His customer service and knowledge were through the roof. I will be asking for him from now on. Thanks Mike, I couldn't let this go without being said read more

Stanley Steemer - Riverview - Carpet Cleaning Near Me - Riverview, Florida

Maria at Stanley steamer never called back after a cleaning!! Left spots !!on oriental carpet .. I have called the three times .........DO NOT USE,! read more

Stanley Steemer - Riverview - Carpet Cleaning Near Me - Riverview, Florida

On-line service requested for tiled floors and appointment was scheduled within a couple days. Website provides details for the various services. Found it extremely easy to select services available for each room. Continued to be texted about Service Technicians ETA. Keith and Justin arrived within the scheduled 08:00a-1:00p window. Keith checked each of the rooms scheduled for cleaning, explained cleaning process for tiled floors including drying times and costs. I asked if the grout in shower and bathroom area could be cleaned (shower was not listed on website). The response was yes and I requested it be added. Keith and Justin moved heavier furniture as needed (minus laptop). Bottomline: The transformation accomplished (i.e., grout) in bathroom and shower area is truly amazing. As Keith had initially mentioned, look new. Both areas look like new floors, absolutely phenomenal, without exaggeration. Took a while to accomplish the work but when all was done, Keith again reviewed the costs with me for work requested plus the extras I mentioned (bathroom and shower grout). Found the final cost extremely reasonable for what was initially scheduled and adjustments with the extras. Keith and Justin are professionals and knowledgeable in their specific duties, services, products and costs. Both are diligent and hardworking. Bottomline: Extremely and impressed with results, work performed and Stanley Steemer technicians Keith and Justin. Only regret - did not take before photo or video. Major improvement and pleased with service provided. read more

not only did they not clean my porcelain tile they tried to tell me it was sand stone which it's not and charge me 2200$ to clean my floor unprofessional company read more

Van #2578 just wasted our time, blamed the company and left. He said he couldn't clean the sofa because it had this tag. No trouble shooting, asking silly questions like, what is this material made of? The materials are listed on the tag that you just read to not do the job. read more

Stanley Steemer - Riverview - Carpet Cleaning Near Me - Riverview, Florida

Really disappointed always thought Stanley Steamer had a great reputation but could never really afford to use them because all the extra charges.. So now I am better able to afford a little higher cost for a little better quality cleaning WELL my carpet was a little cleaner in areas it looked untouched in others. They totally went over top of a 5'9 removable rug without moving it mind you there was nothing on the rug I just forgot to pull it up. Took my carpet over 24 hours to dry and it looks like shit. My carpet is only 5 years old. Almost $300!! Think I'll clean it and take a picture of the dirty water just read an article on the difference in steam and chem dry it says steam cleaning takes all the dirt particles out of your carpet. I call bullshit!!! read more

Just had my master bedroom and two flights of stairs cleaned. My stairs are berber and they look brand new. My bedroom carpet is old but looks newer now. Brandon did a Great job! He's very professional. He took all the precautions while setting up and cleaning. Have used them twice since moving to FL and will definitely use them again. I'm very pleased with the job. read more

Worse than Dealing with the Cable Company!!! The window given was 12- 4pm... It is after 4 and yet I am still sitting here. I had to use Vacation Time to wait for the carpet cleaners. I have called the office and was told both times they are 5 minutes away... it has not yet been true. The 3 room special Is not worth it- pay a little extra for a local company that gives an appointment time and provides some customer service. At least if Comcast is past their appointment time the give you $25 as this is the end of their day I am sure the job will be rushed and they will be tired so the quality of my job will be reduced. They DID NOT move the furniture little night stands, a table with wheels...they cleaned around it.... NEVER WILL I USE THEM AGAIN. read more

There are many choices for services out there but I always trusted Stanley Steemer. I had all our tile floors done and color grout. Also 3 rooms of carpet. It was a big job and the two gentlemen Ledmir and Harley got it done efficiently and in good time! I thought it would take twice as long. I wasn't planning on doing the grout but I am so glad I did! I spent more than I wanted to however very happy I did it! Ledmir recommended a color grout. The previous owner never sealed the grout. The stain was driving me crazy. Overall expensive but you get what you pay for. This service is professional and very friendly. read more

Stanley Steemer - Riverview - My floors look wonderful! I wish I had a before shot. - Carpet Cleaning Near Me - Riverview, Florida

We scheduled an appointment with Stanley Steamer more than a month ago, April 2021. The date of the appointment was 5/20/2021. Time window was set between 8am and 1pm. Work to be done clean tile floors in the kitchen and Florida Room and repair grout. My wife also added the Master bathroom floor and the floor in our guest room (laminate) floor. After waiting about a month for the appointment, we received an e-mail confirming the date and time, and issuing us a confirmation number the day before. Now the stage is set. Morning of the appointment, I got up early, around 7am and began emptying the Florida Room and kitchen. We spent the morning moving all the furniture, etc. to other parts of our home. 8am arrives, we are ready. Time passes. Five hours to be exact. 1:00pm arrives. I called Stanley Steamer. I was told we they had no record of an appointment. Upon further examination, the CS person informed me she had no confirmation number. She said something was probably wrong with her computer, but another computer would have the information. Since their system is on a network, I rejected that claim. "Another Computer" on the same network would have the same information. I interrupted her nervous chatter and gave her the confirmation number from the e-mail sent from Stanley Steamer. She was able to pull up the appointment. She then said here's something wrong, because it shows the job is incomplete. I almost broke out laughing. I told her nothing is wrong with her computer because the job IS in fact incomplete. It never started! (I think she said) she called her Dispatcher, and returned to the phone and informed me that a technician would be here at my residence by 3pm. 3:00pm arrives. 3:30pm arrives. I called Stanley Steamer again. The customer service person on the other end pulled up a record and asked me if I was calling about delivering our area rug. She obviously did not know the software. She was asking about a previously completed appointment somewhere around January 2021, not May of 2021. I finally got her to go back and review the information noted. She said there was none, yet saw the 3pm appointment. Interesting. How could she see nothing noted and yet somehow read the 3pm appointment on her screen? Clairvoyance? She called someone else and came back to the phone to inform me the new window is 5:00pm to 6:00pm. 4:15pm. Stanley Steamer called. An unidentifiable person told me a technician is on the way and will be at my address in one half hour. At 4;45pm the technician arrived. His name is Gavin. From here, things got better. Gaven inspected the areas in question. We settled on refurbishing the tile in our Florida Room and Kitchen to include protective grout coating. Gavin did a terrific job. He knew exactly what to do and went to work. When he was finished, the tile and grouting looked new. He did an outstanding job. I would give this technician five stars, however, the rest of the operation and service was an absolute nightmare of incompetence. I cannot recommend Stanley Steamer to anyone. It was absolutely the worst service I have ever experienced on any level. The only shining star was the Technician. I will rate the overall experience with one star. I was going to give it a zero, but Gavin made the difference and is the only part of the service call that deserves a star. The star I am awarding is for Gavin only. Thanks for salvaging a bad situation and giving it your best. I think Gavin should find a better job with a company that has their act together, then he could be proud of his work and that of his colleagues instead of listening to the grousing of an old man like me and trying to smooth over a situation that should have never been his or my concern. Thank you, JTL. read more

Beware! My master bedroom carpet now has bleached spots from the spot treatment they used and I have lines from where they clearly missed spots! They were clearly in a rush and did not care about customer satisfaction. I now have to spend more money and take time out of my day to have them redone! The only positive was that they showed up in the 4 hour window. read more

Stanley Steemer - Riverview - Bleached spots on my master bedroom carpet from spot treatment that they used! - Carpet Cleaning Near Me - Riverview, Florida

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This company stands by a solid customer service standard! I made an appointment online and on the day of my service, two gentlemen arrived to take care of my carpet & were courteous, professional, and on time. Mickey was the main technician for my service and he was wonderful and accommodating. read more

Scheduled an appt today based on coupon of 10% Off -Site Area Rug cleaing, pick up and delivery. Received an online quote (min) of $99. Arrived and the cost is now $349 for the 8 X10 rug, which is more than I paid for the rug. I like them for steam cleaning my carpet, but as for the rug- not happy with that price at all. If its $4 a square foot as stated just now, then why not just say that online instead of the $99 min quote. Waste of my morning and theirs. Headed to get my own cleaner. Again, great for wall to wall carpet, horrible for the area rug. In fact, thats more than I pay to clean the two rooms with wall to wall in house! read more

I made an appointment for today between Noon - 5 pm. I rearranged my whole schedule to wait on team to arrive. No one showed or called. I finally called the local office at 5:41pm and was told the systems are down and they probably won't be able to come today. I moved furniture and lost a whole day of work for this. Horrible customer service. Will not use this company again. read more

They never showed up! no explanation. When I called they were rude and made no apologies for not letting me know they would not show up. I waited 4 hours. read more

Stanley Steemer in Riverview, FL. did an amazing job on our carpets. They look brand new, and the job was finished very quickly. The tech was friendly and professional, and the price was excellent. I will definitely use the Riverview Stanley Steemer again and recommend to others. read more

I have used Stanley Steemer before and had good results, this time not so much. It was like they barely tried. There was still DUST on my carpets that I was able to get with a vacuum!! The carpet in the office was mostly dry by the end of the night except for under the desk. They missed some pretty obvious areas of tile in both bathrooms and the blue candle was in the back bedroom carpet looks like it was never touched. I will not be calling them again read more

Stanley Streamer recently cleaned our carpets. Reasonable price, arrived on time, polite, professional presentation and A-1 service. Two other companies were used in the past with poor results. Our 7 year old carpets look new again. Heavy traffic areas got extra effort and we are very pleased with Stanley Streamer LaVerne Dratt, Spring Hill read more

Pedro from Stanley Steemer cleaned 2 loveseats and 1 small area rug and did a phenomenal job -- exemplary in every respect. He arrived on time, was professional, neat and my two off-white loveseats look brand new. Couldn't be more pleased. read more

On 9/2/2021 while heading to the other side of the house at 4:30 AM I ended up water skiing across my kitchen; the house had taken on a lot of water from a broken utility sink water line. After working several hours to mitigate the damage as much as possible the Lady of the House expressed a real concern for the silk rug, we got in the Middle East several years ago. I called Stanley Steemers and the gentleman advised that if I could get the rug to their facility on Crescent Park Drive in Riverview that according to Sam at the center, I would be taken care of. After working on the problem for another four hours I finally got assistance in loading up the rug and off to Riverview I went. Upon arrival I met Mr. Steve Little/Quality Supervisor who upon hearing of my issue advised me to pull around to the side and then he came out as provided physical assistance to this 70-year-old and we got the rug into his facility. Mr. Little worked up the paperwork, gave me my copy and asked did I want to pick it up when it was ready, or have it delivered - I requested the delivery to which he replied, "No problem!" From the receptionist that I first met when entering the facility to the other employees I encountered, all of them had friendly greetings and yet there was a very professional air about what they were doing. Mr. Little was extremely helpful, very friendly, and yet carried himself in a very professional manner and the most important item of the day - they all made the Lady of the House happy which made my existence even better. Stanley Steemer is there to help and help they did! read more

Our technician, Carlos, could not have been more courteous, polite and professional. Not only did he do a great job, he was patient and friendly with our young children and dog when they got in the way. Our carpets look like new and we could not have had a better experience. read more

After sending you the information you requested one of your customer relations persons named Maria contacted my wife. She was no help. Did not act as if she gave a damn. I stick by my original complaint. Your not the only carpet cleaning company in town. I'll use someone more customer service oriented who actually cares about their customers read more

I do not know how this outfit is in business. The crew they sent to my house can't be the crew that has positive ratings. The $99 special turned into a $220 disaster. The chemical they used left rust like stains in my carpet, I tried to fix the problem but it is not possible. The crew spent only about 30 minutes in the entire house I should have known then that they were scammers. If you need carpet cleaning in or near Apollo Beach use a local company that cares , not this clown show that could care less. They are scam artists that give carpet cleaners a bad name. read more

I needed my carpets cleaned and I kept hearing of the $99 special with Stanley Steemer. Decided to finally get it done. Called them this morning at 9 o'clock and Zach from Stanley Steemer's is here by noon. I've used Stanley Steemer from the New Tampa area more than three occasions and each time they do it a great job. Zak is an outstanding worker, professional, honest, friendly and hard-working. I strongly recommend Stanley Steemer read more

Our carpet had not been washed in the past 6 months, and there were some dark spots on it, especially in the staircase when our boy drops liquid stuff on the floor. It was to our surprising how well they get it cleaned. The service was fast; the assistant was friendly and ready to help. They even helped us move some heavy furniture so they could do a thorough cleaning. It is worth every penny of the money we paid. read more

Well, Josh and Zack returned to clean all of the carpets in our townhouse, now without furniture. We are renting the house out and have moved to a new house. They did an amazing job and I will miss them quite a bit. read more

I have a 8'x10' Middle Eastern area rug from the 1930's. It's been appraised at up to $6,000. Not only did the technician rip a two inch hole in it upon removal, it came back completely unclean, still full of dirt and dog hair. It's as if they didn't clean it at all. It cost $300. read more

Two words - NEVER AGAIN! Seemed like the goal was to be the fast and get on to the next customer. When I pointed out a couple of spots, he said, "That's a high traffic area." I know that! That's why I called you guys in to clean it! Chipped paint off 4 staircase spindles. He said 10-12 hours to dry. Not if done by a professional! The worst of the cleaners we've had over the years. Never again. read more

I scheduled cleaning service online using the 3 room cleaning for $119 discount code. Only one room was cleaned. I was charged $115. My husband told the technician "Brandon" he thought his wife had scheduled 3 rooms, but Brandon responded that he could not clean rooms that were not on his order. Why would someone select the 3 room discount code but only want 1 room cleaned for almost the same price? That makes no sense. My husband didn't know what to do and paid the bill. I have since been in contact with customer service Maria Marriner who told me I could pay an additional $99 for the 2 rooms to get cleaned. Extortion at its finest. Poor interaction and extremely frustrating experience. read more

Just don't waste your money. $175 for two rooms and a bathroom. They were done in about 30 minutes, didn't do anything I couldn't have done myself with a mop and a brush. I ordered tile and grout cleaning, I'll admit the grout was pretty dirty but there was no effort at all made to clean it. I am sharing this because I wish I had done some research first. The only reason for 2 stars is because scheduling was easy, he showed up on time and was friendly. I do believe he did was he supposed to do but beware if you order tile and grout cleaning you're not going to get much for your money. read more

I liked that the cleaning crew came in mask. overall they did a good job on my rugs but when I walked out my room and I can back after they left I realized $120 worth of items were missing out my room my desk was rearranged and all. I called the riverview location and I didn't get the help I deserved. One of the workers came in my house after I was nice talking to him and asking him do he need water he stole from me and the company didn't help me at all. I get my carpet cleaned every year and always support and I can't believe someone came in my house and stole from me. the manager ray said he checked the van hisself like he couldn't have hid it. no one even offered to compensate me I never had this problem before read more

As I was coughing,I told the woman when I booked steam cleaning I was getting over peneumonia. She said she hoped I felt better. She then said they could be there that day between 11AM and 2 PM. They showed up around 1pM. The two guys walked all over my two bedroom , touched everything , then went outside to "figure out th best way to do this. " Ten minutes later they come back and say it is company policy not to clean rugs if someone is sick." Not the brightest. Actually people are most contagious one to three day BEFORE they show symptoms. And, if it is a half baked company policy - uh, why not tell the person who books an appointment. Who knows what othe half baked ideas they have... not n own to the booker. As I am moving and could have used the long window of time they require to do 10 other errends, I just found them wildly disoganized. read more