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    Stanley Wood Products

    3.7 (3 reviews)

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    Humanity Home & Cabinetry

    Humanity Home & Cabinetry

    4.2
    (22 reviews)

    We recently remodeled our kitchen and used Humanity Home & Cabinetry for the kitchen design and…read morecabinetry. In late 2019, the company expanded into a huge new showroom in Santa Rosa. When we started working with them in the spring of 2019, they were in a tiny office with very limited abilities to showcase products. As a result, I had to do a lot of searching on the Internet to vet the cabinetry they were pitching. Not sure whether you can get into the new showroom at the present time due to COVID, but if so, you can easily see the lines they offer right at the showroom. Our designer Jessica Ivie was our primary contact point throughout our kitchen design and remodel. She has an excellent sense of color and is skilled at paint matching and finding colors that complement your existing decor. If you are looking for someone to tell you what to do, she is the designer for you. Jessica is extremely organized and skilled at follow-up, and both are characteristics that are absolutely indispensable in any remodel project. In fact, she provided more oversight for our project than our contractor did. I was a little worried that since Jessica was not a cook that our kitchen design might be lacking, but in fact we have been very happy with the new layout she created for our kitchen. During the COVID shelter-in-place, we've had plenty of time to vet the new layout. We are enjoying the ease of access to previously inaccessible items, the beautiful backsplash, better lighting with under cabinet as well as overhead lights, warm colors, and clean design. The kitchen has gotten a workout and has delivered beyond our expectations. The only really negative aspect of working with HH&C occurred late in the project. Jessica helped us select a gorgeous glass backsplash that was from a brand new backsplash vendor. Much later in the project Jessica also suggested we get matching glass switch plates. Unfortunately, because she had never used a glass switch plate in a previous project, she did not realize that the flat backs of glass switch plates require a different approach to cutting out the openings for the plates in the backsplash or a different installation of the electrical boxes. As a result the glass plates could not be installed flush with the backsplash, which the electrician said would make them likely to break. The resolutions would have been costly that late in the project. Instead we opted to use different switch plates and asked for a refund. We did receive a refund for the plates, but Jessica's boss Kelly Silverstein made it clear she was not happy about giving us a refund. She suggested we wanted a refund because we didn't like the plates instead of acknowledging that HH&C had recommended a product that would not work given what the contractor's expectations for switch plates had been up to that point. We were shocked at her reaction about the refund since the refund amounted to less than 1% of our total purchases from HH&C for cabinets, backsplash, sink, etc. I have no doubt that our contractor invested considerably more in time and labor to rectify the whole switch plate issue than HH&C did in providing us with a small refund. By contrast, our contractor did not charge us any additional fees. It was a shame that we walked away from HH&C with such a bad taste in our mouth right at the end of the project. I would highly recommend Jessica as a designer, but because of our perception of Kelly's lack of customer service, I lowered the number of stars for HH&C from 5 to 4.

    Kelly and Jessica are great! We couldn't be happier with our kitchen design and can't wait to bring…read moreit to life! Great communication, set realistic expectations, listen to feedback, and really help along the way. Definitely recommend!

    Stanley Wood Products - cabinetry - Updated July 2026

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