5 star customer service from Chris. Unfortunately 2 star quality on the glasses that are available for the 2 for $79 ( as expected). Aside from the frames available from their special, the quality is still sub-par compared to their competitors. I'd recommend doing the exam here to get 2 glasses for only an additional $20 to have spares. LensCrafters has amazing quality frames available for similar prices. read more

My first time here , test results not explained by physician I was told if there was a problem he woukd I said so , strike one . My eyeglass conveniently break just after the thirty day replacement to which I am told I would need to pay 20% of the cost to replace . I said I would not pay twenty percent or any percent on another crappy frame that breaks after the replacement warranty is up . Then the little young bitches just dismiss you and send you to the next person . She says the same thing and don't even offer a refund I have to tell them I want a refund . Strike two . Strike three , one month ago my daughter needs replacement lenses she called two weeks ago to see if her frame was ready and was told yes by the ever so competent customer service rep to show up a week later and find out that they aren't ready cause The machine is down . And blame her being told they were ready due to an accidental text that went out earlier this past week ... problem is she called last month strike three . Stay away from this place There is a reason they are cheap. I work in healthcare , I am a practitioner I would never treat clients this way read more

Stanton Optical - Their crappy quality frames not even two months old. - Optometrists Near Me - Palm Springs, Florida

Do not do business with this company. Thy absolutely do not care about you as a customer. They have a terrible 800 customer service number which does nothing but "make a report" and send it on. No one ever gets in touch with you. The company hides their corporate office phone numbers and will not even give out information to their local stores. I've never seen a company who hides and is afraid of making contact with the public. It's shameful how they do business and if you review them on YELP you will see they have consistent problems months after month, year after year. From inexperienced and rude staff, bait and switch sales tactics, poor to zero follow up skills, dirty stores and safety measures not taking during COVID You are better off anywhere else even a big chain like LensCrafters. At least they get it right the first time. read more

The Rep named Alyssa went the extra mile to help me. She is what is good about Stanton Optical if I come back it is because of her.

My partner and I went in for eye exams and we were both so impressed! The team at Stanton Optical at 3801 S Congress Avenue, Palm Springs FL 33461 was great! We were both VERY impressed with the video/virtual exam. Super cool technology, efficient, reasonably priced. read more

I am shocked at the level of unprofessionalism at this store. From the moment you walk in you are treated poorly. It feels as if the staff was never trained and just pulled off the street. Nobody knows what is going on and staff sitting on top of the counters like they are in their homes. I actually feel so disrespected that I can't even go back. DO NOT GO HERE. I wish I would have read the reviews prior. This was the worst experience I have had in the 40 years of visiting eye doctors or eye glass stores. SAVE YOURSELF THE STRESS. Go somewhere else. Costco eye care was 100% more professional. A world of difference. Even Walmart was a much better experience. read more

Buyer beware. If you expect to walk out of Stanton Optical with 2 pair of glasses For 69 bucks As advertised then you my friend will be sadly, sadly mistaken. Like others, I should have read the reviews on Yelp. The frames that are offered (blue tag) for the special are few and far between. And even if you pick those frames, when you finally sit down with the car salesman like rep, you will be shocked to find that you still have to pay handsomely for lenses. No, lenses are not included in any of the frame prices. So to advertise 2 pair of glasses for 69 dollars is totally false and misleading. How they are allowed to get away with this is beyond me. I mean, who can wear glasses without lenses. And any normal thinking person assumes when one says glasses, lenses are included in that statement. The sales rep was overly friendly, all in an effort to prepare you for the sticker shock to come. My wife picked out 2 frames that were a little more than the 2 for special. Nowhere is it mentioned frames are extra. Until, you get the final itemized bill that is. So we're sitting there thinking we would pay maybe 90, 100 bucks for the glasses. Since we chose nicer frames. Sales rep wants to add anti glare this, progressive lense that etc etc. All while making nice mind you. So even sticking to her guns, the final bill....272.00 bucks. So just know if you go to stanton optical in palm springs. Prepare to open your wallet and let them reach in and take what they want. Just totally forget about the huge advertised 2 for whatever, because it is non existent!!! Fool me once, shame on you. We will NEVER darken their doorstep again. Oh, and it just so happens my son had an appt. also at the same time. But, luckily he didnt see any glasses he liked reasonably priced, so we cancelled his appt. Even before we knew lenses were not included. And if you cancel the whole glass buying ripoff, the exam is 45 bucks. You have been informed and warned. Americas best here we come. There you get what's advertised. read more

They should rename this place, UP SELL! Glasses are of good quality, staff pleasant and capable. Eva, the glasses tech is excellent at making the glasses, while you wait, and is an eyeglasse whisper artist! Never had glasses fit so we'll. The 20 minutes is largely hype, plan an hour and come back in an hour - which is still excellent! Be prepared for a telepresence eye exam. A tech runs some machines, then an eye doctor does the formal exam. It all seemed fine, but if there is a serious problem, like detached retina or cornea damage, it would seem prudent to go to an eye surgery. If in need of glasses today, this is the place! read more

STAY FAR FAR AWAY... SHARKS AND LIARS The worst customer SERVICE ever!!!!! Called the PALM SPRINGS LOCATION at 561-922-8078 on 04/24/2020 to make appointment as I specified to the gentleman who took my call that " I NEED A REPAIR THAT MY SCREW FELL OUT". So he gave my an appointment for 04/25/2020 @ 1:45 pm. As I walk in the door the there was an heavy set woman who tries to sell me another two pair of glasses and an exam after i told her what I was there for and even showing her my appointment confirmation on my phone from my email that was booked through them.. So she says there's NO ONE HERE TO ADJUST YOUR GLASSES. I said to her how is that when I booked an appointment over the phone with your office I told the guy the type of service I needed and was very detailed about it. She then goes and get a Spanish speaking guy who almost sounds like the idiot that gave me the appointment all for him to me to just come back another day and have a great day. Basically they wanted to make a sale and I wasn't willing to pay any money for another exam in two new frames I just need my glasses fixed I will never use these stupid people again. As a returning customer I should have been treated better with more respect people are trying to rip you off during the coronavirus pandemic it's a shame. This is really sad I am so pissed I drove all this way for nothing.... read more

had a great time with staff with there experiances this store had a wide variety of eyewear in the store 4 star 79.99 up to 250.00 range of cost great selection read more

Holy smokes. I knew it was going to be a trip going in but it was complete chaos. I had a 9am appointment, they didnt see me until 10...it gave me time to pick out frames. From the new front desk girl to the Dr running around doing 10 things at once to the cheesy car salesman "manager" it was beyond exhausting. The manager was the typical salesman not telling the whole truth, scamming extra charges on my bill...not asking if I wanted this or that just racking up the bill how ever he wanted. My jaw was on the ground with this guy. Bottom line, I found nice glasses. Buy 1 get 1...I paid $317 for 2 pair...they are nice! I didnt do the 2 pair for $60 (free eye exam) because after an hour of talking with the manager who confirmed all frames in the whole store were associated with the deal, it was about 10 pairs. Not the best but worth 2 for $60. When I came back to pick them up. The lady Dr adjusted my bill accordingly and was beyond professional. It was a relief from the visit before. I would not recommend this place. read more

Amazing experience! Alyssa really helped me pick out the perfect set of glasses. She built a great rapport with me and was able to provide everything that I was looking for! I came out of the store, wearing my new glasses and feeling beautiful. I definitely recommend this location. They have great customer service, selection of glasses, and excellent knowledge! read more

I went to this place because i needed glasses and although i've never worn glasses before they were super kind and helped me ALOT. Once i picked out my glasses it did take a little while for them to get there (around 2-3 weeks but i understand cause of covid) and when i went to pick them up they told me one of them was out of stock. I thought i was out of luck but the lady was so kind and wanted to make things right so she let me pick any frames in the store and said she'll have them done in the following week. Her customer service was amazing and she was super sweet. Im glad i chose them :) read more

They didn't order my contacts in time and I lost my yearly allowance from my insurance. Was told they were ordered but they didn't know where they were the girl in the front just said " I DONT KNOW" .Hands down the worse experience, was even told this location was their corporate office so it's as far as it will go. Please save yourself from this company, most likely when you walk in you will see them sitting on the counter on their cellphones. Like I experienced, if I could give this company a zero rating I would read more

This place deserves zero stars. After waiting an hour from our appointment we discover the doctor is not even on site, but reads results remotely. After 2 hours they hand us a sheet of paper. The results of my exam were wrong as they failed to diagnose a cataract that had been previously diagnosed. They tried to hustle us to buy glasses until we noted they didn't even tell us if our prescription changed! The person who seemed to be in charge literally said, "we aren't running late" and when i pointed out that we had an 11:20 a.m. appt and weren't seen until 12:20 she actually said: "that's not running late." It only got worse from there as she slammed my credit card down and shoved it at me when we refused to buy glasses because we knew parts of the eye exam were wrong and now need to go to another doctor. Stanton Optical's parent company is NowOptics. I have reached out to them about this matter. I would suggest everyone do the same and everyone else find a different place. UPDATE: i notice that customer service replied to my review saying they would try to do better. No mention of making it right -- as i paid for 2 eye exams that are worthless. One missed an existing diagnosis and the other, for my wife, said she needed a dilation test, meaning you have to go to a place WITH A DOCTOR ON SITE. The fact that they do not tell you when you book an appointment that the doctor is remote is appalling and I believe deceptive. I wasted $120 here. I don't see customer service saying they are going to "try to make it right." By the way, the sheer number of complaints and the canned response from customer service should serve as a big warning sign for anyone even considering this place. read more

If you want to see any kind of person with a degree do not go here! The most bizarre experience! A technician does your eye exam virtually. There is no doctor available to see you. The doctor who is off site writes a prescription. No one to answer questions or go over the exam with you. The worst place to eye exams I have ever been too! Go to Walmart or Costco you are better off there! read more

Please stay away from here! After calling to make an appointment and check pricing we arrived right on time. My wife was taken to a dark area for some testing. Now the fun begins, we went into the exam room for the refraction , guess what the DR was on the TV? Lol And gave my wife a poor exam that was wrong! After waiting 45 minutes we were asked to go to another location where a real live DR was. When we got There and were waiting I asked about the pricing we were quoted, I was told No that's not price , It was more than doubled Needless to say we walked out and will never return!!!! read more

First time I set an appointment with Stanton optical they called me and told me they had a cancellation to come and get here within the next 15 minutes and they would bring me in so I got there filled out the paperwork sat there for an hour and then they looked at me and said oh I'm sorry we're close in you'll have to come back. That was my first experience.. That was my first experience.Then I had an appointment this morning I get to the store nobody's there I called them so then they told me because nobody was there oh well can we set you a new appointment so they set me up my second appointment I walk into the store I tell them about my experience this morning then they tell me that fill this paperwork out and will take it right back while I sat there for an hour and a half and I still didn't make it back I ended up walking out. They have no consideration for peoples time you book an appointment for what for them not to show it up up to work. Are such a second appointment make you wait for over an hour and a half and still not get seen read more

Like many I was eager to take advantage of the $59 dollar "deal" Stanton offered for an exam &2 pair of glasses. My daughter was to be the test case as a teenager she needed a pair of glasses for her newly-acquired driver's license when we arrived at Stanton at Congress and Lake Worth the store was crowded and disorganized we had to wait almost 2 hours for an eye exam. We were never told which frames were eligible for the sale I had to get up and ask sales person to point me to the frames available if I would have known what a terribly small and meager selection of frames that's less than six actually I would have left immediately my daughter was willing to get to pair because as she said it was just for driving after the exam we didn't have to sit down with the salesperson and immediately the old bait-and-switch scam was in effect if we would have listened to the salesperson or $59 Adventure would have turned into well over $400! However we stuck to our guns and were able to secure two pair of glasses and some of the ugliest frames we've ever seen for $180 . At this point the young salesman who was helping us at a 180 degree turn in his demeanor instead of making a close to $500 sale when he realized we weren't going to spend that much money he became standoffish and Surly and could barely look at us how pathetic . the second part of the mess then started. we were told that Stanton would be calling us in less than a week to come pick up both pair of our new glasses. a week went by and we received the phone call that both pair were ready and to come pick them up when I arrived to pick them up only one pair was ready and they assured me they would call me in two to three more days when the other pair was ready. another full week past with no phone call I finally went down to the store again .when I found out the glasses were ready I then said to the employee did anyone even ever have any intention at all of calling us to let us know to let us know these glasses were ready? No response at all. Information be very aware that Stanton Optical is nothing more than a big rip-off for a bait-and-switch operation frames they offer even the ones that weren't on sale were cheesy and flimsy at best I would warn anyone to stay away from this place unless you looking for super cheap glasses that are completely disposable let's say for a five or six year old who's going to break them in the playground otherwise stay away! read more

Extremely bad customer service. First time and second rescheduled appt. Front desk is immature, unknowledgeable of the prices and service itself from front desk is very very bad. read more

I have been using them for several years. They get the job done. Made very good glasses for me about 6 times so far.

Jessica was AMAZING!!!! This store has great service and is so quick to serve you. Wednesday's can be a bit busy because of the doctor being in-house, but the up to date technology and kind staff help to make the other days of the week flow smoothly. I've been to other Stanton Optical locations but this one is by far my favorite. read more

Worst customer service ever . Very unfriendly. Need skills on how to treat the public

DO NOT Under any circumstance go here!!! The place is a giant rip off !!! Do not believe the "2 Pair for $69" lie!! They are price gouging on the lenses, and I had to fight with then to give me the lens prescription. I will never go here again, I will definitely tell everyone I know about their false advertising !!! I only gave it one star because my review would not post. I would actually take that back!! read more

See update below. I was very happy with the doctor who did my eye exam. Very professional and great personality. Love the selection of frames. July 18 update. Received glasses on Monday and the employee said wow looks like fingerprints in the middle. He cleaned and they went away. I was happy until I wore for a couple days and the fingerprints that keep coming up on the lens right in the middle. When you clean the lenses it does go away. I believe it is because of the anti glare they put on the lens. I took them back on Thursday july 16th after cleaning several times with the stanton cleaning kit I purchased. They noted my account because the employee cleaned them and the manger couldn't see anything. He said if I had any other problems please bring them back. I took them back today and was treated like an idiot. Melissa basically said that the anti glare process is a highly technical process that she would not explain to me. The general manager Roberto told me I needed to clean my glasses everyday. I requested to return and give me a refund so I could purchase glasses some where else. He refused. I then said to redo without anti glare and refund me the cost which he refused. He said nothing was wrong with them. He did say he would send back and have lens done again. Now it will take another two weeks to get glasses. I have emailed corporate and waiting for a response. Even on Stanton website it says customer satisfaction guarantee. I recommend the doctor for the eye exam but get prescription and get glasses somewhere else. Aug 11 update. I got a call from the district manager who was an exceptional person. I explained to him what had happened. He said he would be discussing the issue with Melissa and Roberto. He then offered me what can I do to make this right. I told him that is wasn't a material thing it was a "I'm sorry thing". He said that was why he was calling but it was not him that should have apologized for their actions. We talked some more and at the end he did offer me a new pair of glasses but I could go to the Forest Hill and Military location. They were wonderful. The staff Oshine and Frank was exceptional employees that do their job with respect and concern for the customer. I did receive my first pair of glasses back with the anti glare taken off but have not credited back the charge as was promised. Still waiting to see if this will be done. If you do decide to go to Stanton Optical use the Forest Hill location. read more

Stanton Optical - Optometrists Near Me - Palm Springs, Florida

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Took my niece there who's 13 because of the commercial and ad where you can get 2 pairs plus a free eye exam for $60 dollars. Walked in and asked the salesman and his response was " She's 13 so she doesn't qualify for that offer " basic lenses for her are around $250.00 JUST FOR THE LENS ....She found a pair she liked for $175.00 so plus the lens would be a grand total of $450.00 oh and the best part was them trying to convince me that she would get a 2nd pair for free !!! It's still around $250.00 per glasses which for a 13 year old is way expensive so I just paid for her eye exam which was $45.00 dollars and walked out. HUGE HUGE SCAM and FALSE ADVERTISING as far as I'm concerned unless your over 18 and have health insurance. I use Warby Parker and have never ever paid more then $145.00 for a pair of glasses and that's WITH the best lenses so off to Warby Parker here we go !!!! read more

DO NOT SHOP HERE!!!!!!! I ordered my glasses on 6/30 and was told they would be ready on the 14th of July to my surprise they weren't ready so I called in only to be told they would be ready the next day and again the next day they weren't ready. I was told they would be ready on the following Monday and today I called only to find out that they aren't ready again!!!! I have asked to speak to a supervisor and was told they would call me back in 24-48 hours well that was days ago and I have yet to hear back. Today when I called and asked where my order was the staff member hung up on me! I feel extremely frustrated with this service if I could give no stars I would! I paid over 300 dollars to be treated so terribly!!!!!!!! read more

Very clean and professional! Exam was basically virtual with minimum contact. I was in and out quickly!

Under average customer service. While I was assured by the owner's brother (who runs another Stanton store) that I'd be a accommodated for my eye exam here, the store manager/owner didn't make any attempt to help me fit the schedule. The guy looked annoyed, didn't even acknowledged me and referred me, the customer, as a third person. I had to negotiate with another patient directly to let me go ahead of her since I had another appointment to go to. To make matter worse, they can't seem to locate their doctor. I came during lunch time while the doctor had already been out, for over an hour, when she actually had a patient 5 minutes at the end of her lunch break. Normal lunch break is 12-1pm. She came back half an hour after (1;30pm) when her next appointment was actually 1:05pm. ‍ They shouldn't schedule an appointment at lunch if they were going to make people wait. That's very disrespectful, but that seems to be the theme with this store. read more

This location is nothing more than a comedy of errors & incompetence! Went for an eye exam to update my prescription & order contacts. What a fiasco! The first set of lenses were a joke - I couldn't see crap & I was looking right at him. Was given another set of lenses, still no good. 3rd set - okay. Was told to try them for a couple of days then come back for my prescription & order. Went back-no prescription- the "new manager" didn't understand how I left with lenses that weren't my prescription. It's been 2 weeks, several phone calls, and still no prescription. Don't have it in 24 hours-doing a chargeback through my bank for the cost of the eye exam!!! Idiots! And if I hear COVID-19 as an excuse one more time -need I say more? read more

Quick easy and affordable. Come check out stanton optical on congress. This facility has s ta te of the art machinery and and clean friendly staff. I love it and you will to ! read more

I would never recommend, or go to this store again. There is no optometrist on site. Exam is done remote. I waited 2 1/2 weeks for glasses that were completely useless. The prescription was wrong. Now, they tell me another 3 weeks. read more

Buyer beware! Not only are you NOT going to get "2 pairs of glasses and an eye exam for $69." Whatever glasses you do get will probably be the wrong prescription because doctor doing the exam is thousands of miles away, talking to you over a video monitor. And if you think you're protecting yourself by paying $25 for a one-year guarantee - sorry. If you bring the glasses back for any reason, you'll still have a "copay" of 20% of whatever you actually shelled out. This place is one scam after another. When I made the appointment, I knew it wouldn't be $69, but money was tight so I gave it a shot. I figured maybe my daughter and I could get out of there for around a hundred bucks each. Nope. Total tab - $333 ($90 for the 2 exams and $243 for one pair of glasses each). And that was after a gazillion "discounts" from the manager. I should have read the reviews before making the appointment. In case you're thinking of going to Stanton Optical: 1) The doctor who did the exam was on a monitor, and probably in India. I'm pretty sure the elderly gentleman in the white coat is an actor with no medical training. It took me nearly a year to get another exam because my insurance changed, but when I did, the optometrist was shocked. Telemedicine is good for some things, but performing eye exams is not one of them. She said it may well be malpractice. 2) The prescription said my vision was the same in both eyes, but my left eye has always been worse. For 20 years it has been worse. The people at Stanton urged me to try wearing the glasses for a while, since maybe things had changed. They hadn't. The prescription was wrong, leading to headaches, blurred vision, and a lot of hassle. 3) Only glasses with blue tags qualify for the $69 deal. There are thousands of frames in the store, but only 14 women's frames with blue tags. They are hideous, and most are different colored versions of the same style. 4) You cannot get the deal if your vision is bad and you really need glasses. Apparently, my daughter's and my prescriptions require polycarbonate lenses, not plastic. Those cost extra. 5) You cannot get the deal if you have any astigmatism. Apparently, people with astigmatism need anti-reflective coating to prevent terrible headaches. That costs extra. 6) You cannot get the deal if you require bifocals. They have a different deal - "2 pairs and an exam for $99" - but all of the previous comments apply. We went to the Palm Springs location (Lake Worth & Congress), but apparently it's the same story across the country. The Better Business Bureau's website is full of complaints. read more