If I could give 0 stars I would! I have had pretty good experiences in the past but today was the worst experience I've ever had. I normally don't post negative reviews because I understand things happen but this is a warning to not go there. I called and made an appointment, verifying with the phone operator that I had a vision member free eye exam. I also verified that they did price matches for contacts. When I arrived to my appointment I verified with the receptionist as well both about my appointment time and the price Match. After arriving early to my appointment and still not being called in at my appointment time, they let a walk in go ahead of me. I was finally seen almost 30 minutes after my appointment time. After my appointment they tried 2 more times to charge me the full price of the exam. I wanted to buy contacts with a price match and they offered me a deal on the glasses. After waiting to be helped and then working with the gentleman to get my contacts ordered, he then told me I could not price match and have the free eye exam I could only choose one. I then decided not to purchase either glasses or contacts because of the service and the ability to get these things online for way cheaper. After the gentleman realized I was not going to fall for the up-sale tactics, he was extremely rude and did not even acknowledge me until I asked him if it was okay to leave. I've never had this happen to me the past 3 years I've been going here but I was shocked. Don't waste your money here, you can buy the same contacts or glasses online for way cheaper. read more

dropped some designer frames and sunglass frames off for new lenses. my glasses were done in about 2 weeks (kinda a long time in my opinion) but my sunglasses took 2 months. got them back with some big ass lenses that were so fat they spilled put over the sides! was told that for $80 more i could have thinner lenses that fit the frames correctly. not sure why that bit of info wasn't shared with me from the get go. they gave me half off cause i was kinda miffed. then i waited and waited and waited some more. i finally just picked them up and someone had shaved the lenses down. 2 weeks after that my thinner lenses were there and they swapped them out. they refunded me the cost of the thinner lenses which i appreciate. read more

This place is a joke. First off.... Their glasses are garbage, and they want you to pay a fortune for them. If you do decide to buy from these idiots, be aware that your glasses WILL break (two different pair broke twice while literally walking). And you will be expected to pay 20% of whatever "New" pair of glasses you want. Oh... That's IF you have the warranty they sold you when you first purchased. Place is a scam. Spent over $300, will not be returning. read more

This place is terrible, and honestly I'm astonished it's still in business with so many better choices in the area. The 5 star reviews have to be fake. I've talked to several people in the Santee area that went here & 100% of them had a bad experience with same issues. High pressure sales with Bait & Switch tactics. I went for contacts. Several times they tried to pressure me into glasses. Then final after my eye exam the doctor tries to pressure me into a different brand of contacts. To the point I had to look at her & say "NoOoooo" Like you would a toddler. I then paid for the contacts I ordered & They said they would call me when they were in. 3 days later I called & asked. They said they didn't see anything was in yet. A week later I went back into the Santee branch & spoke to one of the managers asking why it was taking so long & why nobody was letting me know what we going on. The manager finally told me that it appears the contacts were never ordered, but he would order them now. It took them another 2 weeks to get them in. This place is like a used car lot, down by the border. read more

I've been taking my three boys here since my first appointment in 2019. Desiree (I'm probably spelling that wrong!) was the first person I ever spoke with, and I knew we were going to the right place! The whole staff is amazing, respectful, and knowledgeable about both their products and their customers' needs. I appreciate the care they have shown my family. We will continue to patron here, even though we've since moved out of the area. read more

Wonderful, just wonderful! Destinee was so gracious and so patient with my mother and I. She really cares and does all she can to help where she can. She's very knowledgable and an absolute sweetheart. We will be back again! read more

I went in for contacts and glasses. Destinee greeted me and was very friendly and professional. She was the only person there when I went in with several customers but she was very cheerful and handled everything smoothly. She also caught that the wrong contacts were ordered and fixed it. I was very grateful since I was down to my last pair. This was my second visit to Stanton and I was very happy with the service and will be telling my family and friends to to there. read more

Stanton contacted me to make good the situation. Destinee was a great help. I will return and encourage others to.

After going to this place you won't go to any other place. Great prices and great service. They price match and also have great sales. Christopher took care of all my needs. read more

The staff was very nice. Jonathan was fun to talk with, the doctor is relaxed but about business too (which made the visit way better, I've been postponing wearing glasses for a while) and Destinee was awesome! They took care of me, my glasses were put together in approx 25 min. Awesome experience! read more

What a ripoff. First they schedule you for an appointment and when you arrive on time they tell. You it will be 45 minutes plus before you can have your eye exam. While I wait I look at frames and suddenly discover that the glasses they are offering at 2 for $69.00 are a small percentage of the stock. The old bait and switch. Everywhere you look you see signs 2 pairs of glasses and eye exam $69.00. As it turns out you can get a pair for maybe a 149.00 and the other for an additional cost plus cost of lenses which bring it over 200.00. Again what a RIPOFF!!!! read more

I've been a customer for approximately 4yrs and my most recent visit was my best. Baylee was extremely helpful and engaging. She was able to give me a great experience. I'm looking forward to continuing my eye care with this business. read more

Baylee was so helpful! I went in for a pair of glasses and I left with two pairs and some sunnys! There so cute and cheaper than one pair I paid at my last place! I love Stanton and the customer service that Baylee provided was top notch! I definitely recommend if y'all are undecided about where to go! Ask for Baylee! read more

Third times the charm! My glasses were great from the beginning but had to get the adjusted three times till the fit perfectly. Alex tended to me immediately even though several people were there and patiently adjusted both pair of glasses beautufully. Definitely recommend this store mainly due to customer service. Thanks Alex! My wife and I appreciate you read more

I'm glad we have a new nice optometry place. Very beautiful place to go in , such a large selection of frames. I was really pleased with knowledge and courtesy of Amenah. Just because people like her you want to come back. read more

Just got done with my eye exam and at first was hesitant to go there because I've always gone to Costco. So since they had an opening that day for an eye exam, I was going to go there and get my eye exam prescription and than go to Costco to get my frame & lenses, which I did. They than told me as I'm waking out the door of Stanton Optical that they would still honor a great and I mean great price after knowing I was going to get my frames elsewhere. I came back and was greeted by George which was incredible and then Nick which made sure I had the help I needed. George also went above and beyond to make sure I was happy and didn't push me like I first thought this place was like. He even told me to go home and think about it. Nick was awesome as well as George to make sure not to rush me or feel like I was trying to be up sold. I totally miss judged this place, they will take care of you and if your on a budget they will understand, this is the place for the best of you don't have eye insurance,, Thank you so much George and Nick both of you made my visit stress free and I will be tell more of my friends and family about this place. Stop by and give it a shot, you'll be surprised. read more

Stanton Optical - They have the best sunglasses and 6 other sets of men's and woman's glasses wrapped around the store. - Eyewear & Opticians Near Me - Santee, California

I am new to wearing glasses, so when my husband and I went in for the first time to order glasses, it was exciting. The manager was helpful and I have no complaints about my experience. However, when I went to pick up the glasses, they were not the ones I ordered. They were a completely different frame color (yellow, I ordered pink). To say the least, I was really, really upset. When I returned to the store to complain, I was prepared to never return to Stanton Optical. I was annoyed at the blatant mistake. Yet, after working with Daisy, one of the employees, I felt she was sincere, authentic, and apologetic. I left Stanton Optical thinking that I would never return, and I ended up purchasing another pair of glasses. I am not a schmuck and was not leered in by marketing strategies. I was impressed at Daisy's genuine demeanor and her sincere desire to rectify the problem. Great customer service skills! If you want an honest experience, ask for Daisy. read more

OKAY ! let me just start out by saying I'm definitely not a person who helps. But with what I experienced at Stanton optical was above and beyond the call of service and professionalism. From the moment I walked in I was greeted by destinee with two E's, and after walking over to the walls of many options of glasses. Patricia came by and greeted herself to me and checked me in. Within minutes I was seen and had my exam, after that she assisted me throughout my entire process. She was truly amazing and destinee was beyond funny and such a great example of a boss. Patricia was very knowledgeable when it came down to business! I swear I was like there over two hours and she assisted me and many others but always came back every few min and made sure I was completely comfortable. Man I can go on , but my overall experience was Phenomenal. I have found my new optometrist place . As long as Patricia and destinee are at Stanton and working the floor, this place will continue to have my business and I will make sure my friends and family know about these two . I highly recommend both of these people cause they are truly a prime example of what customer service and professionalism is all about! That is extremely important to me as a client/patient cause this is exactly what I do for my clients as well. Ladies I was blown away yesterday , and your pricing for glasses are by far hands down beating a lot of other places as well to! High five girls. read more

I needed my glasses adjusted and a refill of the lenses cleaner today. The girl that waited on me was fast, courteous and professional! I was in and out of there fast and I would recommend anyone to go there for glasses. I did$ read more

Jerry was absolutely amazing! He was professional, quick, and knowledgeable! I recommend this place and they have several locations! Great prices and same day pick up!!!! read more

Stanton Optical - Eyewear & Opticians Near Me - Santee, California

I came in today with my glasses which were nearly broken. They fixed them for me free of charge. They were very friendly and helpful. I would recommend them and plan to come back. read more

My experience at Stanton was great! I felt like the staff made sure to keep things clean and organized. They were very friendly and knowledgeable. Jenny C. Helped me pick out the perfect pair of glasses. She is current with trends, style and fashion. Thanks, Jenny for helping me find exactly what I was looking for! read more

Had a wonderful experience getting a (contact) eye exam here. Very friendly and helpful staff. No hidden fees. Will definitely be back to get frames when I need new ones! :) read more

The staff here is so friendly. It was my husband's first time getting his eyes checked and they were informative with the exam so as to put him at ease. We didn't feel like they were pressuring us into upgrading the lenses or anything else. I would highly recommend this location. read more

Stanton Optical - Eyewear & Opticians Near Me - Santee, California

I just had the most wonderful experience with PJ and Mariela. Thank you ladies! When into have a pair of glasses repaired and walked out with two new glasses, they made it way too easy and I came back in an hour and a half and they were ready to go. I will never shop for glasses or I exams anywhere else. I would highly recommend them read more

Worst place EVER! The doctors don't actually know what they are doing! My prescription wasn't correct and they wouldn't help correct it. After spending over $500 in glasses that I CANT WEAR, I'm looking for an eye doctor that can actually get it right! Don't spend your money or time here!!!! read more

Well, I had an unexpected visit to Stanton Optical today. My daily frames were on the brink of falling apart, and after reading some reviews, I decided to stop in. I was greeted right away, and after explaining my situation, the staff member immediately began assisting me in the search to find frames that were close to what I had, since I loved them so much. I actually ended up getting one of the pairs she picked, along with one other pair. With that being said, the 2 pairs for $70 is NOT for anything in the store, that only applies to their value frame section, which I was not interested in. We ended up going over the packages, and I got both pairs with premium lenses and a warranty for less than what I paid at Walmart, which was my former go to. Knowing that I would have a pair ready the same day was fantastic. They were able to squeeze me in for an exam, but I HIGHLY RECOMMEND you make an appointment, because it was getting busy fast. They accepted my insurance, so my exam was covered completely, no hassle. The optometrist was very kind, and took the time to understand and hear out my questions and concerns. The tech who did my pretesting was very sweet and energetic! And finally, there's Jerry, my "frame specialist". What an awesome guy! He made sure to explain every step of the process, and broke down all of the charges for me, so it was easy to understand. He gave his opinion on different frames I tried, which was helpful since I am indecisive. He seemed genuinely interested in me a person, not just a customer, a rarity in many places like this. Contrary to other reviews, I was not pressured into any upgrades at all, and was just given a nice breakdown of all the packages, and then I picked one that fit my needs. The environment was very low pressure! I am super thankful I stepped into this place, and I will %1000 give them my future business, and recommend them to everyone I know! read more

I'll admit, this was the last place I would go to get glasses and or contacts for some reason. I guess it wasn't reputable enough for me at first. I visited the Santee store. However, I was proved wrong. The employees are very professional and attentive. They are friendly and know what they're doing. The few times I went in there to get a contact lens refill and to order glasses I was given exceptional service each time by the same gal. I wish I knew her name. Hopefully her name will be in the system because I really want to give her credit for her professionalism and for taking care of me basically. Also, I noticed the employees helping each other out and working as a team. I thought that was very impressive. So yes I would highly recommend this place. The only downfall for me is that I had to wait a few days to get my contact lenses. I thought they would have them in stock. However, they were able to give me a trial pair to hold me over. Thank you for such excellent service. read more

Went and received great service Destiny is great and so is mike. Me and my boyfriend received amazing service. I will continue to go back. She and mike both talked to to us. Both are very down to earth. read more

I havent had an ye exam since 2012 so I was a little apprehensive about making an appointment but Stanton Optical is the place for me!technically advanced, I was able to be seen at my appointment time in a very timely manner. My girl Destinee checked me out and made sure I had all of the information I needed. The frames are beautiful and so are the spirits of everyone that works there...especially Destinee! Such an angel and absolutely hilarious! Keep it up you guys. Amazing experience. read more

Had a great experience at Stanton, they moved our appointment around to work with our crazy schedule. The facility is big and bright. The doctor was very knowledgeable and funny. Sales associate Ashley was super helpful in finding us the best deal on glasses and contacts and she was very friendly. I was able to pick up my glasses the next day which was way faster than I have ever been able to pick up glasses before. I have already recommended this place to all my family members. read more

I have two vision insurances and came here to see if I had coverage for a contacts exam through my work's insurance because the optical shop on base charges quite a bit more and Tricare prime doesn't cover contact lens exams. Anyhow. I don't have contacts exam coverage but it worked out. And I came here only with the intent of getting an exam to renew my glasses and contacts Rx. I have purchased my supply prior expiration just in case I couldn't get an appointment in due time. The optometrist was great. The interactions surrounding my entire visit, however, were a bit confusing and, well, I'm one to ask a ton of questions so that I know exactly what service I am receiving and the cost I am paying. Now this is pretty much a one stop optical shop. I get it. So after you come out of exam, it's only natural that they believe everyone's intent is to purchase glasses/contacts. While they have great deals to offer (almost too good to pass up), it really took persistence to let them know I am currently not here to purchase at the moment. And on their end, were persistent in hoping I follow through with the deal... which I understand more than anything as I too worked in optical sales before. Chris was kind enough to let the offer stand with a discount card for a few more days and the option to transfer it over to my husband. Also. Don't forget to get a paper copy of your prescription. I got all lost in the sales pitches that I almost forgot to ask for my records... and well, they sent me back and forth between other staff before I received my copy. Lol. read more

Brought kiddo in first time exam . Jaydee was Awesome and super helpful! Glad she was here to help my daughter with her first time eye exam and experience! Thank you read more

Went here for my free eye exam. Was immediately welcomed by Marc who did my initial exams. The eye doctor herself was amazing and taught me more about my eyes than ever before ( I've been going to eye doctors for about 20 years ). Also, a special thanks to Demetrius for helping me find frames AND sunglasses at a price that fits my budget. So thankful for Stanton optical and their wonderful team here in Santee! Not to mention I received those two pairs of glasses same day. That's huge! You usually have to wait a few weeks. Again, so thankful! read more

Walked in and got a great welcome to the store, was attended to right away.Had no idea what i was doing, looked around for a bit, then Amenah, came over and helped me out and i am so thankful to her, she was great, very helpful and knowledgeable.I picked out my glasses with the help from her, and today i went and picked them up. I walked in and another associate was going to help me,but Amenah so i was in the store and came over and took care of me instead.She worked with me until my glasses fit perfectly. Thanks so much.... read more

Love this place. It's always clean and they greet and acknowlege you as soon as you walk in the door. The wait time is not long at all and the staff go over and beyond to make sure that all your eye care needs are met. Dr Tonnu is amazing. She's personable and is very knowledgeable. I don't plan on going anywhere else after my experience with this location. I had to return because my eyesglasses just weren't right And Destiny fixed the problem, which wasn't even their fault. read more

I needed new glasses, but really couldn't afford them. I was told Stanton had great prices, so I went down to check them out. OMG.....enter Baylee. She understood my needs, worked all the different promotions to find me the best pair that fit all of my needs, especially affordability! Stop in if you need a pair of glasses (or 2) and say hi to my new best friend, Baylee! read more

First eye exam in years. Destinee was awesome. Helped me find the perfect glasses for my needs. Huge selection, friendly staff, personal attention. Thanks to Destinee for making my visit quick and easy! read more

If you actually care about your eye health you will stay clear of Stanton Optical, or at the very least the one in Santee! I recently went in because it was convenient to get an appointment, and the convenience stopped right there! When I showed up for my appointment it was a circus, highly disorganized and nobody seemed to know what was going on! When I finally got in for my exam, I had a very brief screening and was told they would get me fitted for contacts. Even though the doctor told me I had astigmatism he said he was going to give me standard contacts to try first. I tried them on and immediately told the optician (would be better titled as a salesman here) that my vision was blurry and they were uncomfortable... however I was told repeatedly that it was normal and that I needed to go ahead and order my 1 year supply of contacts so they would be in before my trial pair expired. I questioned this, asking why I would need to order a 1 year supply when we didn't even know if the trial pair was the right one, especially since they didn't feel right. They eventually sent me back in to see the doctor who told me they would probably just be like that for a few days, and that I needed to give them a week!!! After about 24 hours I couldn't take it anymore, so I went back in and was eventually able to see a different doctor, who told me I should have never been given the standard lenses, he changed my prescription to astigmatism, and gave me a trial pair. When I put them in, they were better than the first pair, but still not great, and when the doc was talking to me about it, he said it was because they didn't have my prescription strength in a trial, so he gave me something close, and that it should be better when I got the ones I ordered... again a 1 year supply when I didn't feel good with the trial! When I realized how uncomfortable it was to have the wrong prescription, I called and asked to have my order cancelled, I got put on hold for a significant amount of time, then a "general manager" came on the phone and offered to help, saying "since you aren't adjusting well to contacts, let's get you into some glasses" he was never fully able to understand that I hadn't had the opportunity to see if I could adjust to contacts because they had yet to get me the right ones to try!! I insisted to have my order cancelled, he told me he had to get approval to do it, and would call me back within 20 minutes... 7 hours later he left me a voicemail, saying his hands were tied and he couldn't refund my money, but if I wanted to come back in he could get me glasses! I called the corporate complaint line and filed a complaint, at which time I was told I could get a full refund, I just needed to call back and speak to the manager... I called back and the same person told me he could refund my money, but he was a brand new general manager and he wanted the opportunity to earn my business, he offered me a free pair of prescription sunglasses if I would come back in and give it another try. I explained to him that every time I had been in, it took HOURS to get things done, and that I didn't have time to waste yet another day in that store. He told me if I would come back in he would personally ensure that I didn't have to wait and would be taken care of right away, I reluctantly agreed and went back in at our agreed upon time the next day... I checked in and was asked to take a seat. I sat there for 20 minutes and the eye doctor never even showed up.... I insisted on, and received my refund....and went to another eye doctor... the real kicker of this story is that when I went to my new highly rated eye doctor, he did a thorough screening, and the prescription he determined I needed was significantly different than that of Stanton optical! My new eye doctor also ran my insurance, and I actually had much higher coverage than Stanton optical quoted me... and was charging me the difference out of pocket when it was actually covered by my plan! I must repeat, if you care about your vision, don't go here! The opticians are just salesman who work on commission, and only care about selling, they care nothing about your vision, and are terrible at customer service! Save yourselves a lot of headache and go elsewhere! read more

Amenah is very helpful and positive. Very honest with choices and styles I tried. I haven't worn my new glasses yet. So I can't rate how they feel or last feel or last. Did enjoy the experience. read more