I had an appointment with Dr. Rothbloom about two years ago. Initially he seemed pleasant, but over…read morethe course of the visit his manner felt condescending and dismissive. I did not feel listened to or respected, and the overall experience was uncomfortable. During the visit, he suggested bifocal contact lenses. I declined. He then told me that the contact lens prescription he arrived at was "the best he could do" because my eyes were "in between." The contacts were uncomfortable, and I struggled to see clearly both near and far. I remained in that prescription for about a year and a half, assuming the issue was my eyes rather than the fit. Recently, I saw my longtime optometrist, who reviewed that prescription and told me it was not an appropriate fit from the start. He restarted the exam from scratch and fitted me with a completely different type of contact lens. The improvement in comfort and vision was immediate. He also explained that bifocal contacts should not have been suggested to me based on my age and what he observed during the exam, as they were unnecessary. This was one of the most frustrating experiences I've had with an optometrist, and I'm relieved to be back with a provider I trust now that I've moved. I'm sharing this so others feel empowered to seek a second opinion if something doesn't feel right.

Recently needed new glasses/prescription and went to Rothbloom in Smyrna, GA…read more The facility and staff are five stars. The optometrist assigned to me was Dr Karen Shah. He was/is outstanding. His customer service skills and what you should expect and the time he took to make sure my prescription matched and what I needed was/is perfect. Highly recommend. 100% 5 Stars...!!!

I decided to get vision benefits this year with my employer and needed to use it before the year…read morewas up. So I finally went online to find a place I could get an eye exam which led me to Rothbloom Eye Care. I saw that they had availability when I was free and I could easily book my appointment online. After about a 15 minute ride, I pulled into their parking lot which had plenty of available spacing even though it still appeared that they had a lot of customers inside. Once inside, I checked in and was called within a few minutes after my arrival. After that, the proceeds was very efficient. The eye exam ran like a well oiled machine! I'm glad I found this eye care facility and will be back next year for my annual exam.

i cannot recommend this practice enough! I see Dr. Gilliam for my annual exams. Mid year I…read moreexperienced an acute incident and left a message after hours. The front desk too ownership of the issue and got me scheduled immediately. I even got a call from Dr. Gilliam after hours to see how I was feeling post visit. I hope you never have an eye emergency but if you do call Rothbloom/Dr. Gilliam.

From Mallory at the front desk and Jordan the medical tech the process was seamless. Mallory is…read morethe perfect person to sit at the reception desk. She is kind, personable, and she has worked there for a long time she knows everything. Jordan is the perfect person for her job, she is so conscientious, pleasant and so very personable. And Dr. Shah is so friendly, intelligent, and personable. He explained everything so clearly. I highly recomment Optique. And they don't dilate your eyes!

Dr. Cohen is definitely the best to fit you with contacts! His entire staff is welcoming and warm…read moreand supportive. I forgot to take my contacts with me for a dance competition in Atlanta and I thought I would have to drop out because I don't dance well in glasses!! I called Optique to see if they could help and they gave me samples in my prescription to last the weekend. Optique is amazing!!! My sister picked them up on her way to watch me compete and I was so relieved.

Dr. Patel is wonderful. She's kind, patient, welcoming, and knowledgeable. She takes the time to…read moreknow her patients and you know you are in the best of hands with her. Her office has the latest equipment and her staff is kind and well-trained. I'm so glad we found her!

Windsor has moved to an even more beautiful location! Now across the street in its own stand alone…read morestore, the shop is gorgeous inside. Beautiful touches for the comfort of the patients throughout the spot and the same great service. Staff are lovely and helpful. As always Dr. Patel is the best! She leaves no detail or potential condition untouched, never upsells, and always wants the best for her patients. Highly recommend!!!

Everything was great from the greeting when I walked in the door, to the initial test, great…read moreinteraction with the doctor and then the assistance I received picking out my new glasses. Overall outstanding service!

Update- our sons glasses are now cracked after less than a year, never dropped, just poor quality…read morelenses from a business that should do better. Avoid this place, poor quality, great service.

I don't go to the eye doctor often because I have 20/20 vision but came here for a routine vision…read moretest for my healthy living discount from work. Dr Ortiz was really nice and professional. The office is vibey and chill. I ended up getting prescription blue blockers to help reduce strain on my eyes from working at the computer for 8 hours per day. I highly recommend this place and will be back for my routine screening.

After moving from midtown I was driving nearly 30 minutes to my old eye doctor and was so excited…read morewhen this place opened. It's so close to me now, and it's a great addition to the Westside area. I came here for the first time and had a wonderful experience. Dr. Ortiz is very sweet and helpful, and everything from the appointment to ordering contacts was seamless.

Dr. Janelle Davison of Brilliant Eyes Vision Center is the ABSOLUTE best. She is always very…read moreprofessional, patient and kind. She takes her time to explain everything about maintaining good eye health care...present and future matters. Her staff is also very knowledgeable and friendly. If you are looking for a caring professional for eye care, look no further than Dr. Janelle at Brilliant Eyes Vision Center.

Beautiful, clean office and the staff was very helpful and friendly. Dr. Janelle was so thoughtful…read moreand engaging. I found my new favorite optometrist!

I visited this establishment today as I had an appointment for my son. There was an issue with…read moreinsurance, so I sat down to give them a call. I also had my 1 y/o toddler with me. While on the phone, my toddler started to throw a tantrum. One of the ladies asked if she could walk my little one around. Though im usually hesitant with others carrying my child, the nice lady gave me a warm presence and I allowed her to walk my baby. Another young lady also helped entertain my baby, as they had to help customers. Actions like this really restore my faith in humanity. Unfortunately, things did not work out with my insurance (nothing on their part), but I will forever be grateful for what those two young ladies did for me.

This is the first review I have ever wrote on anything ever. I have never had a worse experience…read morethan how I have been treated at this establishment. I went for an eye exam on Jan 5 and have still, as of March 13, still not received the glasses I paid for. Throughout the experience they have been very dodgy and deceitful and when I can get them on the phone it's always a different story. There was a "glitch" in the system, "It's just a busy time", "your lenses were done improperly". It's been total incompetence or deflecting blame. And guess what, still no glasses or any recompense other than we can offer you a "goody" bag when they come in. I would prefer customer service with integrity and ....I don't know...the GLASSES I ordered which was the whole point! So frustrated and dismayed.

I came here to get a pair of glasses. Unfortunately, I could not find a pair that I liked. The…read morestaff, especially Keith, took his time to show me a lot of different pairs and explained to me what would work for me. Glasses were very affordable here.

James is the best. I've been coming here about 4 years now. He never disappoints. He knows his…read morestuff. Thought I would have been in the store an hour trying to match two lens's to random frames, not with James. Less than 30 min!!! Excellent customer service above and beyond plus the doctors are good too!!! Thank you for fixing my frames and your great customer service. Loyal customer. Always satisfied with every purchase. -Kiara

Pablo, Eric, and Mike all were very helpful throughout the process. They explained discounts and…read morepromotions very thoroughly and helped me find the best pair of glasses that suited me

The person who assisted me was Mr Pablo. Customer service was next level. I can't remember the last…read moretime I've had such customer service and not sure if I've had better. It was a pleasure.