I don't like going to Staples, because, well, it's a big evil chain. However the folks who work in this particular store are so nice and friendly. I was carrying around a big armful of pens and stuff and one of the folk came up and offered me a basket with a nice smile. Avoid the free offers though -- once at a different Staples I had a "free" backpack that I was NEVER reimbursed for, despite lots of phone calls etc. I should have returned it with the months of use it had endured, but I was too conflict avoidant. Oh, and they have parking, and you can drop off your UPS boxes here, that's handy! read more

Nothing for sale in stock. Very frustrating. I went with their sales circular in hand to buy a laptop computer. I asked about three different ones. Salesperson has to go back into storage room. Comes out 10 minutes later. "Sorry...we don't have any in stock. But we can order one for you." I said, "If I wanted to order something I'd buy it from Amazon. I want to pick up one now. And these are items that you specifically are advertising in a print ad." He rolled his eyes and said, "Yes. This happens all the time." No wonder all these companies are going out of business. If you're going to advertise something then have it in the stupid store. People who work here are very nice and probably just as frustrated as me. read more

most times I have a decent experience but today i got very upset when I wasn't warned that the minimum for folders was 15 to get the special rate of 15 cents. The other 21 folders were charged at 55 cents. It would be nice if the cashier had told me before she rung it up- that's all! read more

Best kept secret. Off the beaten track. Very convenient. Staff were great. Clean. And well stocked. If you're in the area go here. Parking is easy too! read more

So bad, so so bad! I brought a booklet to be printed and needed help with the layout. While the printing staff talked and laughed I waited until someone would help me which took so long! finally I printed up two copies of the booklet to show them something was wrong with the layout and what was wrong. It cost me $40 to do that and still they wouldn't tell me how to fix it. So I asked them to print up a copy of the booklet. They said it would take a day and a half! When I received it, it was exactly what I had printed out to show them. I left very frustrated and went to Park slope copy center where they printed out a proof right there and worked on the Layout with me in 10 minutes and we had it fixed! Just don't go to Staples-its just strange that they have untrained people working on projects and printing! Oh well live and learn! read more

Shredding service designed for very small quantities that would typically be readily handled by a small office shredder. I had in excess of 25 26lb. bags of documents to shred. Staples expected me to hand insert each paper in a small slot in a standard household garbage container that was already filled. Even if they brought in extra containers, it would have taken hours. Had I brought the documents elsewhere they never would have let me out the door but would have figured a way to serve my needs. Instead all four employees at the "business service" section just stood there totally unconcerned and totally unhelpful. They didn't have a clue and cared even less whether I was helped or not. Also on a side note I had to call them 3 times on two different days and let the phone ring in excess of 20 rings before someone would pick up. Finally they seemed uncertain whether the cost was $1.25 per lb. or $1.50 per lb. At least they should get the cost right. If you have a substantial business need don't go to staples! I gave two stars instead of one because although incompetent, they were very pleasant even when being totally unhelpful. read more

This location had all the supplies that I was looking for, except it was really difficult to make this visit a quick in-and-out. I couldn't find things even with the signs and aisle directions because things weren't stocked in a logical fashion (it would really help the flow of traffic if store employees were more readily available). And once you get to the check-out line, prepare for another wait. Overall, my visit was a slow and unimpressive visit. But it wasn't all bad. The store was very clean, shelves were stocked, and there's parking (that's almost unheard of in Brooklyn). read more

The two stars are for the sales associate Leah for printing my business cards within 2 hours for my business trip the next day. It is a shame that her coworker called her "stupid" in front of me and that she does not "do anything right." While his advice on centering my name was helpful, he said that it Staples can't do rush orders in a very inflexible manner, which is obviously not the case. You apparently have gently yet firmly nudge them to pick up the pace. Not all of the registers accept cash, which for my original $3.24 cost was not worth it. The clerk at the register also told me that she "did not recognize the quarter I gave her," so the personnel are not the brightest crayons in the box, yet they will help you if you firmly motivate them. read more

Worst customer service ever at the copy center. Seriously - I've been twice to this location and both times the staff were incompetent and as slow as sloths. read more

This place is hilariously bad. Our most recent (and hopefully last) trip here was this past Saturday and we stopped in to buy a mouse. The mouse we wanted was in a locked case. Alrighty, I'll just ask this employee in a red shirt if he can help us with something. "Sir, can you help us with something?" No verbal or physical response. I looked him in the eyes and asked again. Barely above a whisper he said "Sure, what." Such charisma! When we told him we needed something out of the case, he said we had to ask someone in a green shirt. Oooookay. So we find someone in a green shirt who I swear to God, moved at the speed of paint drying. Once he retrieved the mouse (FINALLY), he took it directly to a cashier while we stood confused at the end of the line. No explanation, no "oh, the cashier will hold this until you get to the front of the line," nothing. Luckily we figured that part out. So we get to the cashier, but a DIFFERENT cashier than the one who had been handed our mouse and despite us saying "THE MOUSE IS WITH THE CASHIER NEXT TO YOU", our cashier proceeded to wander around behind the registers looking at all countertops until she happened upon our mouse. She giggled, brought it back to the register and we were finally allowed to pay and get out of this forgotten level of hell. Seriously, if we hadn't actually needed something, I think it would have been great sport to stand in the middle of the store and time how long it took someone to acknowledge our presence. The customer service here is beyond terrible. If you can wait, like, a day or two to get what you need, order it online. It will be cheaper and your blood pressure won't rocket trying to figure how the hell a place like this stays in business. read more

Excellent service, wide variety of stock for students, schools, business, as well as homes.

I've had a few nice experiences here. I've used the copy center twice, and both times got pretty easy service. A copier jammed once when I was using card stock, and the lady behind the counter just took my paper and copied it all for me behind the counter. Since I brought my own paper she didn't charge for that. I agree with some of the other commenters about things being out of stock, generally I feel it's not the case. It's the only place around with any real selection and a copy center, and the people here are pretty nice. read more

Its an okay place.problem with stuff that works at the printing caunter lazy and very rude.im not planing to go there anytime soon!

Spoke over the phone with David in the Copy & Print department of this Staples and I was convinced that this guy knew what he was doing and would do what he told me he would. I came in to get a document printed and bound which had some exact specifications. David was extremely personable. He had answers to all my questions and for those he didn't he got me answers. David finished my project in the time he said it would take and as he was closing out my ticket he made sure that I got whatever discounts I had coming to me. I am a huge fan and will be coming back to this Staples each and every time I need this service. Thanks, David! read more

Had an absolutely terrible experience at this Staples location today. I went into pick up color copies on resume paper that I had left the previous day to be printed. This was the first time I've ever had to leave an order and come back and pick it up the next day (since printing 50 color copies is not hard!) When I get there to pick it up the color copies, half of the order is in black and white(not what I had ordered)....AND none of it was printed on the resume paper which I left behind! The worst part was when I asked for the resume paper back that I had left behind and they obviously did not use back, they wouldn't give it back to me!! They said they couldn't verify I was the one that left it! I said look at the video tape of me coming into the store and leaving it the day before! It's absurd who would walk into Staples and ask for their resume paper behind the counter randomly... Unbelievable I will absolutely be reaching out to their store and area manager!! read more

ridiculous lady at printing department after 30 min of waiting were explaining to me why my B&W jpeg file is not architectural and must be printed on color printer even if it's B&W and just have to be printed on architectural paper and been very rude v her position. Disappointment experience.. the location bear Willisburg much better and friendly. read more

This place is understaffed with incompetent people. My story: I wanted to buy a chair. I ask someone to help me out -- takes them 10 minutes to send someone over. "Do you have this model in stock?" Five minutes later he emerges from the back room: "No, we don't. Come back Friday." As I'm leaving, someone else comes out of the back room: "Wait, we do have it in stock!" Then they bring it out to me, and it's the wrong color. It takes another 10 minutes to tell the guy this, as he's busy trying to push protection plans onto random shoppers. Just a nightmare. Staples is a pretty reputable place, but this branch flat-out sucks. read more

Poor service, workers act like they don't give a damn. Slow to answer questuins, don't know where products are.

This place has TERRIBLE phone customer service. I called 3 times today, each time they told me to call back at a different time and was treated very rudely. The last time i called, because they TOLD ME TO CALL, I was basically yelled at when I tried to ask a question. If you need something from Staples, I would advise going to a different store. I've never been spoken to so rudely by people who are supposed to help you. Especially when I'm planning to spend more than $400... UGH. read more

You have to make your print order through the staples.com website, which is extremely creaky. It took me many tries just to register and log in, and I had to submit credit card info twice, as the system froze up on the first attempt. Speical request? Good luck with that--there's no calling the store directly. You have to call the national number, press through the phone tree, and wait, wait, wait to talk to a human being. read more

Staples must have done a lot to train people at this store about service because the help I got today was AMAZING. I walked in and someone immediately walked over and asked if I needed help. Later when I looked for something else, another representative noticed me searching, asked if he could help, found what I wanted and pointed to the brand on sale. THEN, seeing that my hands were getting full, he got me a basket without my asking. All of this with courtesy, respect... just plain good old fashioned manners. Honestly I'm not used to this kind of service in Brooklyn. I was happily SHOCKED, and ended up thanking the manager, commending one sales representative in particular. I even left a message with Staples corporate. It made me realize how much I usually hate shopping because service is a lost art in most stores. Well done Staples. read more

This Staples location is my source for all my business needs for years. The Manager Eddie who always greets me with a smile is always a great help. Eddie helps me in decision making on products that would be ideal for my business. The entire staff is on their "A" game!!! Ms. Starr read more

I found that the staples at this location has done a great deal to improve upon service and provide better service overall. Dont be fooled by the many people who use this section to vent their anger; the store is clean, well stocked and the staff is very helpful, if not over-eager to help you. read more

I usually buy my office supplies online as I can always find a discount code for the ink somewhere. I have used Staples in the past for printing. About 4 years ago they "lost" my artwork and I swore never again. I've been going in there for small print jobs and was actually thinking as its so handy with parking and everything to get a quote for the large print jobs...10,000 plus copies. Went in today for 6 copies, was told it was going to be 2 hours by a disinterested assistant and when I said I'd come back but let me show you what I need she barked "wait"! Don't need the wait or the attitude, found a Fed Ex on Atlantic that's self service with a guy who actually showed me what to do and much cheaper too boot. They have that nice facilities, they only need to staff who figure out that customer service is just that. read more

This is one of the worst stores you can ever go to. The most Disrespectful store staff I have ever met. We stood in a loooong line and then when the cashier made a mistake, he asked us to go back in the looong line to get it fixed. We asked for the store manage who he refused to call and then after 15 minutes said he was the store manager. Just wanted to be a jerk, that's all. What a shame. read more

The absolute WORST customer service of any Staples i've ever visited. The staff are unhelpful and uninterested. Takes forever to get their attention and have been absolutely rude about sales and even returns. It's as if they hope not to make a sale. Staples should replace their management and start from ground up. Can't talk about the copy department since i've never used them. But go elsewhere!!! read more

This is a review of their tech support/iPhone service. Do Not Use. Screen replacement are not authorized screens (so Apple will never repair your phone again if you have Staples work on it). I paid for their screen protector, which they did not apply and would give me a refund for. The screen they replaced was defective and they would not replace. Service is awful. These guys definately have about 5 minutes of training on this, tops. Better off going somewhere (anywhere) else for tech support. read more

I stopped by your Staples location at 348 4th Avenue Brooklyn, NY 11215 today. Every time I visit this location, the staff's attitude toward customer service is the absolute worst. You have the worst representatives at this location and quite frankly the only reason this store is open is because there isn't another business like it in the area. I was printing placecards for my wedding that I needed immediately because the ones I ordered were damaged. I was using th self-help machine and had already printed 20 copies. I ran out of paper so I went to buy more paper. When I did, I mentioned I needed to print just more two copies. The lady said I couldn't because it was going to mess up the machine. So I asked if she could print them really quick. She said she couldn't do it today. I told her I needed them today. She said she could but she'd have to charge me a rush fee? I am printing two copies... why couldn't she at least let me print them on the machine. I wanted to speak to the manager. So the manager, Michael Pruitt, came up and said they couldn't help me out. What is the point of having customer service representatives when they do not provide customer service? I am a regional sales director in the retail industry and I will tell you if these were my employees, they wouldn't of even been hired in the first place because their demeanor and attitude is horrible. They're wanted payroll. The same goes about everyone that works at this location. I will never visit/ purchase another item from this location. I hope the store closes. read more

It's interesting to note that most of the negative reviews have to do with the copy shop; the store itself is fine, which reflects my experience as well. If you're dropping in to purchase a ream of paper, or ink cartridges no problem. The store is clean, well-stocked, and reasonably priced. If you go to the copy shop, buyer beware. There's only one person who knows what she's doing. Eveyone else, doesn't know and doesn't want to know. The more complicated the job the greater risk you have of it being screwed up. Too bad the manager's not on top of it. read more

Theo, the worker, was super helpful and knowledgable about the laser printers. They were closing and he took his time to make sure we found everything we needed. He should be a manager if he is not already one. I was there at 9pm today, May 4th. read more

Another big box corporate moron store. Nothing in the copy department works and the staff is overwhelmed. It's driving me to buy a laser printer so I'll never have to go back. read more

I always buy on at this store. The people at this Staples are courteous. My disappointment with the company Staples is that this is the second time I purchased HP ink. Once at the Fordham Road Bronx (store now is closed), and this is the second time (4th avenue, Brooklyn) I have purchased ink at Staples and opened the ink box and to my surprise the ink cartridge has been used! This is an ordeal because there is a reason I purchased the ink... I needed ink! It is a waste of time and money going back to Staples and explaining the situation to the staples manager. They should explain to me why this happens? Is it HP's warehouse. Staples? Although the managers are understanding, and they ask me what happened, and they help me. Also the managers immediately give another cartridge... Staples please inform--me---the customer. Why this happens? Please if you purchase ink at any Staples, open the box before you take it home! read more

The most SURLY and unhelpful staff I've ever encountered at a STAPLES store. They elevate POOR CUSTOMER SERVICE to an art. The managers are no better. I'm shocked Staples hires such people! read more

The website said there were 3 of the item I wanted available to be picked up in the store. When I arrived the staff said there were none, and that sometimes the website isn't accurate. The manager was not at all apologetic and seemed to have the attitude that it was my fault for being foolish enough to believe their website would be remotely accurate. read more

In general i like shopping/ browsing at Staples, I find the sales associates pleasant, generally knowledgeable and willing to help me find supplies for my children and myself. Yesterday i asked a sales person about discounts for teachers buying school supplies. The sales person went off to get me a form but he was quickly stopped by this manager who always asks me at least twice each time that i am inside the store, whether he can help me or not.. Last night he declared loudly to whole store that i would need to get a form from my school with a tax id which i should bring to him. I acknowledged him, then i tried to get the purchase credited to my Staples reward. While the rep. was trying to find my account, this idiot came over and stuck a note on his screen. I am so furious, that i have just decided to let everyone and anyone hear about my experience because this was not the only incident with this man who i assumed must be completely lacking in manners or finesse. What a perfect arsehole. read more