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    Ask the Community - Staples

    JoyTech Lab

    JoyTech Lab

    (5 reviews)

    The technician drove right to the house and fixed my iPhone 8 Plus in less than 20 minutes. My…read moretechnician was right on time. Fixed my phone right the first time. Communication was very responsive. Answered all questions. Emailed me a receipt. Took my credit card. I will definitely use him again should I shatter my screen. Thanks for a five star experience.

    This is one of those services that you pray you never need, but if you require it, you're thankful…read moreit's there. I had noticed that one side of my iPhone 5s screen was beginning to push away from the frame of the phone. I'd had a similar issue in 2017, but I let it go and let it go until the phone finally became useless. The new phone had been my replacement, and realizing what had happened to the other one, as well as knowing I was heading on a lengthy vacation, I realized something had to be done ASAP. I came onto Yelp, read the reviews and sent out quote request to the top two, surprised to see that Louisville now has several companies which will do a remote call to your home, office, etc. to make repairs! As JoyTech could respond on Sunday, April 29th (I was contacting them on a Saturday), I went with them. A time and location were set up. I was delighted when I received a call asking if I wanted to set up an earlier time as another appointment had canceled; I jumped on the opportunity and was impressed that they'd taken the initiative to contact me. We met at a neutral location (mainly because I'm in the middle of packing). He was even a bit early. Kenny was polite, has a nice sense of humor, and answered my questions and concerns. I appreciated that he explained each step in the repair process as he went along, so I was aware of what was happening. It turned out the battery was expanding, and therefore pushing against the frame of the phone. It wouldn't be a simple screen repair but a needed battery replacement too. I have to admit - this was my first (and I hope ONLY) time I see the inside of a mobile phone. But he even took a moment to place a new battery and the damaged one side by side so I could see the differences, which were very obvious. Once the repairs were complete, he had me spend several minutes - while he waited - making sure the phone was operational, from making phone calls, to texting, to checking my apps and such. The work took about 45 minutes in total, and I got a nice education in cell phone design along the way! While this was an unexpected expense, it was a necessary one and worth every cent, especially as they came to ME, instead of me trying to get to them! As I stated in the opening, you don't want the need to arise where you have to use a service like this. But I'd highly recommend contacting them first if you have a broken screen, an overheated battery, or any number of cell phone issues.

    The UPS Store

    The UPS Store

    (14 reviews)

    Normally when I go to this location the customer service is exceptional. However, this year the…read morecustomer service was very much disappointing. I made multiple trips to send packages and probably paid upwards of $125 to send packages. One of the people I was working with seemed not to know or care about what they were doing. I had asked to have some styro-foam filler or packing added to a box to fill in so things would not move around. Not to have someone pack the box for me. Every time I sent packages through this store, this was not a big deal. Another person, when I asked to get some packing to fill the box I had prepared, seemed very nasty. She kept telling the person at the register "make sure he is charged", "make sure he gets charged". She must have said this two or three times. I did not see her do this to anyone else that was having packages sent. All I was asking is to fill the box with styro-foam filler, so things did not move around in the box, not for the service of packing, and I was charged an extra $14 for the packing. If there was a small charge, fine. But, definitely should not have cost $14. A $1 or $2 charge for some styro-foam packing is not the same as a $14 packing service which I didn't ask for. The next day I came back to send a package and worked with someone different, and things were more along the line of what I had experienced before. They said they would add some styro-foam or other packing to the box. The next time I came back to send my final package, I had wrapped the breakable in it myself. I ended up, unfortunately, being waited on by the lady that had previously said "makes sure he gets charged" multiple times. I explained where I wanted it to send and she taped up the box as is with no styro-foam or other packing that had been offered in the past. She didn't even ask if I would like to have additional packing. I am not sure what this lady's problem with me was, but she just seemed to have a personal grudge against me, like she got away with something. Other CSR's I have worked with at this particular store have always been pleasant. I even saw a difference in attitude with other customers the days that I brought packages in. These experiences were so disappointing. I am really going to be unhappy if something in my package gets broke. It seems like customer service is just a think of the past. Maybe I should consider FedEx or DHS for a more pleasant experience.

    The employees are always knowledgeable about the ins and outs of shipping packages. They're patient…read moreand professional with everyone. I've mailed packages, sent returns, made copies, and faxed documents. This type of service is priceless.

    Staples - copyshops - Updated May 2026

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