Short Review: Come to this location in a pinch. Long Review: Sometimes I wonder if it's just this location or if Staples in general has stopped caring about their brand. This location, while sufficiently stocked and providing the average store services, is just shabby looking and in need of repair. The dull, in-need-of-paint sign out front is not the best way to greet your customers, but that's what's there. The friendly staff makes up for it, though, when they welcome you in. I went in to use the marketing services - all I wanted was to scan some album covers but the printer/scanners don't accommodate anything larger than 11x17" sadly. How are small businesses supposed to really accomplish anything out of the box? Well you won't with Staples. The best thing about this location is that it has its own parking lot and they are open late, compared to their competitors. And maybe that's what the chain wants as its point if difference, but they could stand to expand their small businesses services. read more

OMG. I just experienced so many clunky issues with trying to put in a print order for business cards and THEN when I was asked for input on the experience, THAT was messed up as well. How irritating to have to waste so much time trying to get files to upload, then having issues with my email not being recognized, and even the "human vs robot" verification was messy. You need to type all lower-case letters, even when some letters are upper-case. WHAT??? I ended up having to spend about 5 times more for Staples to design the business cards, even though I know EXACTLY what I want printed, but the system wasn't recognizing a Word file (even though it says it accepts .doc files). read more

Gabby was very helpful this morning in the printing department. Jason showed me how to print an 18 page document for my editor. He is a genius! Patient too. Thank for excellent customer service from you both. Very grateful, Rose read more

I went to look for an Xerox machine, however. They did not have the big commercial office Xerox one I needed. I looked at a medium-sized one and the price was decent but it will not work. For my office. read more

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Dropped by on Saturday at 1:45 to leave an Amazon return. There were 3 customers already waiting in the printing services and no Staples clerk available to help them. One customer went to go ask for help and was told, "Someone was coming." After I waited for 5 minutes, and no one came, I left. The service is horrible. How can you have a store with no employees? That's why people shop at Amazon. read more

Conveniently located next to the DMV. Came to pick up an ink cartridge for the printer. They price match!! The person on the cashier was super helpful! Thanks Staples. read more

The manager Vince doesn't want you dropping a lot of Amazon returns off because they don't have "space."

The people who work at Staples, Pasadena, are friendly and go out of their way to help you!

Don't bother getting passport photo there. They don't offer why they say on website. When I spoke with manager and showed him the website write up he just said no! They won't send link! I now do not trust them with any other services they claim either. read more

I had recently bought some Indian kurtas for a future Diwali celebration. From the 8 different sets, only 3 fitted me well. Hence, I had to return the rest to Amazon. Well, Staples is now the place to drop off Amazon returns for free. I drove to this Staples on my way home from work to take care of the returns. I walked in and started looking for signs to the Amazon drop off area. Luckily, it was to my right all the way in the corner... you'll have to walk past all the printers. There was no one at the counter at the time, but I saw 3 people standing in the back area. I waited about a few minutes before the lady finally walked over to me. Anyway, she had to scan each item separately and I got 3 separate receipts which was fine. However, I thought it would be easier to scan all three and then one receipt, but I guess Staples does things differently compared to other Amazon drop off spots. It was still easy and quick though! At this time, Staples is offering $10 of $30.00 purchase so 3 receipts, 3 discount offerings. Cool! Now I get to decide if there's anything I need to buy from Staples. I have been eyeing the eco meal containers so I walked around the store looking for them, but this store doesn't carry them. I got 25 days to find another store that has them and go buy LOL. read more

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We were able to purchase what we needed. Male employee had a dry personality. Who knows? Maybe they were just tired

Russell was a great help! I was back and forth looking for a dependable printer copier that I needed specifically to use toner as well and he was truly informative with me since I have not idea nor am I computer savvy or tech savvy whatsoever. So thanks to him I was able to get the one he felt was compatible to my needs! He's very helpful and I hope I got his name right because I really do want him to get the recognition he deserves! I appreciate good help from good people especially when they aren't looking for their flowers or cookies they are just genuinely good people who want to be helpful. And those kind of people I appreciate the most! read more

Staples - The printer Russell recommended one of the two choices he had me compare to. Thanks Russell! I still prefer a gasoline car than EV - Printing Services Near Me - Pasadena, California

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Staff always so helpful around . Like the price guaranteed/ match terms. And school seasonal discount for office supplies

Terrible service, placed an order for wrapping paper in early December and it's still not ready. I called few days ago and they hung up on me. read more

How is staples not out of business yet? I think it's time. The people that work here amongst some of the slowest, laziest, incompetent folks I've ever laid eyes on. I mean, bottom of the human barrel. No interest in helping. No interest in helping you find a solution. No interest in doing basic, mindless tasks. It's time for staples to go out of business. Enough. read more

I needed to return an item from GAP and they informed me to take the return to Staples! I didn't need to print out a label nor package it up. Wow! The return process was easy. They even gave me a $10 off $30 coupon for Staples for taking my GAP return there. I interacted with two employees there. The first was an African-American woman working in the printing/returns center and the other was a Hispanic man at the register ringing up my Staples purchases. Both were very nice and professional. read more

Staples - Printing Services Near Me - Pasadena, California

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The workers at location are efficient and friendly. I especially appreciate their print and lamination services! I printed a poster directly from Canva and had it laminated there upon pick up and I'm so happy with the result. read more

I took my grandson's school project in for laminating and binding. It came out AMAZING!! I love it! The two women who helped me (sorry I didn't take their names) turned my grandson's notebook into a book I will treasure forever. THANK YOU STAPLES!!!!!!!!! Will be back for all my future projects. read more

Made an appointment for TSA precheck with confirmation and a time stamp. Once i go inside i was advised there was no rep and wouldn't be one until Monday when i made my appointment for a Friday. No extra help, no concern, no attempt to find another solution. Rude experience read more

They often have what I need. The service could be better. The prices have gone up quite a bit. I feel it's stupid that they charge $10 for a thing of computer paper. "Back in my day" it was $3. I coulda sworn this was just a few years ago... I also needed help with putting some things into print. No one was around either. Not helpful. read more

Absolutely great service. I had now idea how to use self service and they were incredibly helpful

Kenny was super friendly and helpful when I needed to buy a printer right before closing. He had good product knowledge and informed me about all the discounts and coupons I could stack in order to get the best deal. I highly recommend Kenny! read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some office supplies from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive. Rarely ever full. There are so many parking spots for you to choose from. Take your pick! Store & Staff: The store itself is very big, neat, tidy, clean, and organized. The staff here are very friendly and helpful. They accept both cash and credit cards. There is no credit card minimum. read more

I am a teacher and came to get posters printed. The staff was super helpful and when I mentioned that I would laminate myself, the salesperson, Jason, offered to laminate for me. It was such a huge help at the start of the school year! He laminate and cut my posters giving me time to shop for my other classroom essentials. read more

Lost my laptop charger in the midst of a chaotic week with all the fires, so my husband and I stopped by Staples to look for a charger. We are so lucky to have had help from Jessica, HP IT, to figure out which one would work for us and fit our budget. She made sure we got a good quality product and let us charge the laptop there just to make sure it worked. She was also super friendly and encouraging. Jessica, we appreciate people like you! read more

I simply ran in to print and to grab a few basics: erasers, lead for a pencil, facial tissues and to print a few docs. Super easy printing process and all items were in stock. Easy peasy! read more

I love this staples it's the closest one to me and it's very convenient whenever I need to print big amounts or buy random stationery. It's very well organized and very clean. Highly recommend:) read more

Staples - Printing Services Near Me - Pasadena, California

Unacceptable customer service and utter lack of accountability. Accidents happen but the nonchalant response with no effort to remedy the situation was insult to injury. Ordered 2 things to be printed. They opened the files in front of me, charged me and told me it would be ready the next day. They had my number to call me when it was ready. After receiving no call, I called them. They never printed my item because they forgot to SAVE the files to their computer (they didn't forget to charge me and take my money though). They didn't call me to let me know. They claimed they cant accept a Dropbox link (?) so I had to drive back there AGAIN to hand them the drive with the files AGAIN. I notified the manager that it delayed my project and pointed out how ridiculous this was and he said there was nothing he could do. No discount, no future credit. Nothing. read more

Honestly horrid service, brought a doc file to be printed on a simple usb flash drive, they did not support it cause it's too new (usb-c), okay, sure, they asked me to download it to my phone, did that, what now? "Nothing, we cannot help you from here, we do not know what to do." What? Seriously? That's your job isn't it? Unfortunately, did not catch the name of the person, but simply completely not helpful. Will now have to go to office depot. I'm sure they can actually print. read more

The worst place to come for print and marketing needs... one staff member helping one customer taking their sweet time I guess doing some brain storming on the project while having a line of 3-4 people mean time other staff members at the registers watching the line LOL not sure how this place is still operating.. read more

Subject: Complaint Regarding Unprofessional Conduct at East Pasadena Staples Dear Staples Customer Service, I am writing to express my deep concerns about an unsettling experience my wife and I recently encountered at your East Pasadena store near Rosemead and Colorado. The incident involved an employee named Russel, and I feel compelled to bring this matter to your attention. Upon entering the store, we politely asked an associate at the cashier if we could use the restroom, and there were no signs posted or indicating it was out of order. However, when we approached the restroom, we crossed path with another employee Russel whom informed us that it was out of order. Strangely, there was no indication of this, and there was a Crowd Guidance System located just before the path to the restroom which was not in used at all. We decided to go about our shopping, feeling uncomfortable due to Russel's gaze, as if we were being suspected of theft, despite being there to make purchases that was a few hundred dollars. As we proceeded to the cashier, Russel's behavior continued to be concerning. He seemed to scrutinize us while inspecting our hands and scrutinizing our identification when Russel requested for it, creating an atmosphere of profiling, discriminative and discomfort. When I asked for his name, he identified himself as Russel but claimed not to have his ID badge when I asked why don't you have one on, which is unacceptable since he was not wearing the staples polo uniform, particularly considering the nature of Staples business. This incident left us feeling profiled, discriminated against, and overall uncomfortable. Such behavior contradicts the values of customer service and respect for patrons. Customers should not be subjected to unwarranted scrutiny, especially when there is no reasonable cause for suspicion. I urge you to conduct a thorough investigation into this matter and take appropriate actions to address Russel's conduct. If he is a manager as some of the associates states, I would highly recommend to have him removed as a manager, Customer trust and satisfaction are paramount, and incidents like these can significantly impact your brand reputation as this store has been shown slow customer traffic the last few years that we been coming here. Thank you for your prompt attention to this issue. I hope for a resolution that ensures a more positive and respectful experience for all customers. read more

Poor customer service! I requested a print on 4/30 at 12:01pm. The order needs to be in by 12:00 for same day. I missed the cut off time by a minute. So I called the store and ask if they were able to help me. The woman working in the print counter stated that they weren't busy and should have done by 8:30pm. Based on what she stated, I called at 9 before driving there. The prints weren't ready. Which isn't a problem because I did not make the cut off time. But the second girl at the counter said it will be ready in the morning. So I called today at 9:30 and the girl this morning said they had a rush order that needs to printed first and that I should wait till after 8:30pm. I needed the posters today by noon. They should not promise something they can't commit to. If the first person told me that they wouldn't be able to help me get it sooner. That would have giving me time to cancel the order and seek other options. This is what made me upset. I could have got them by going somewhere else if they would have been honest. Then this morning I asked if I wanted to cancel my order what can I do. Karen said cancel it on your end so I can cancel it on my end. The phone call wasn't even over as she refunded immediately with out my certainty of what was what I wanted to do. read more

Purchased a printer which turned out to be defective so I had to return it. Russell handled everything for me quickly and gracefully. Set me up with a new device and graciously accepted the return. Great guy and great service! Thanks Russell! read more

Why is this print center SO difficult? You ask for something simple and the female employee that's there 90% of the time during the day makes everything impossible to do. Over and over and over again. One headache after the next. I don't know why this woman can't make it any easier? It's frustrating af. read more

First off, returning Amazon items was simple at Staples as there is a dedicated person for this. No need to wait for a Staples person! They even gave a $10 coupon to be used at Staples. Steve as awesome at check out. I thought I could use my coupon but because I was buying ink cartridges it was not an option. However, since they price match competitors, it was found out I could get a lower price for the cartridges I was buying without the $10 coupon that I wanted to use. Not only was he helpful but courteous at that. Thank you for your assistance Steve. (: read more

With the closure of the Staples in Monrovia/Duarte, the Office Max in Pasadena and the Office Depot in Monrovia, this is the only place around to get office supplies in person. Sadly, the employees seem to know it and so there isn't any need to provide good customer service. read more

Staples - Printing Services Near Me - Pasadena, California

Printing customer service is terrible. An employee named "Jasmine" only had answers of "I'm not sure." I asked for the manager and they took note of the problem and just left me holding on the phone. This place needs structure, management, and lacks professionalism. I won't be spending any more money with this location - TERRIBLE read more

Christine is so great! She helped me print my paper on specialty paper and helped me to format my documents as well when I was confused on the sizing. She is a great employee and I hope everyone gets to interact with her when they need help with printing. She was patient and super helpful read more

Came to buy a charger. Was Told at check out by the nice check out girl that a manager needed to get it. So I waited and waited and waited. Finally I decided to go find a manager myself since the check out girl was the only one there. The minute I asked for a manager in the back, one of them comes out. Rude from the get go, not even a sorry to keep you waiting. She actually gave me attitude and was like: she explained to you I was with a vendor. So... won't be coming back. read more

Ariel was so helpful and efficient with my print job. I needed a ton of bifold programs printed. I had brought my own paper and a pdf file I created in Canva. She helped me run some test prints and when I realized my watermark designs weren't showing up, I could edit immediately in store since I brought my laptop and the store has wifi. Ariel was patient with my test runs and she helped me get the job done on the same day. This is the kind of service that is above and beyond for a big box publicly traded retailer like Staples. You only expect this at a small mom and pop shop, but I had a smooth and even fun experience here at the local Staples. And the store prices and hours can't be beat. Major kudos to the Staples print shop staff here--I would seek out Ariel for her help if I need another print project again. read more