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    The UPS Store

    3.3 (65 reviews)
    Closed 10:00 am - 3:00 pm
    Updated 2 weeks ago

    Services - The UPS Store

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    "Katie" the manager defames/slanders customers.
    E=mc² E.

    Play time is over UPS. I'm not playing any games. Either you *permanently eliminate* this UPS Store from my package delivery equation, or this will escalate into legal issue. All the other mail delivery services, including US Postal Service, DHL, Amazon, Fedex know how to automatically RE-DELIVER a package when someone's not home, without any problems. UPS is the only one that seems to not be able to do the simplest of things. Instead they send my packages to stores I did not authorize. These UPS ghetto idiots seem to be stuck on stupid. As they say... "Sh&+ just got real". Core Summary: *Consistent track record of hostile "customer service" *Purposefully bad mouthing, defaming/slandering customers to other customers and to her employees on the part of manager catty Kattie George *UPS worker #Sarah #Alexandria #Abrams giving out innaccurate info & throwing business cards in customer's faces. (Kattie George told me to overlook this because this was the girls' first job and that she is young. Clearly this is someone in her personal/ friends network) *UPS workers purposefully keeping packages and refusing to hand over customer packages, which they are legally required to do. On 1/10/2019 between, approx 4 pm, I and my girlfriend once again were FORCED to deal with this store for our packages. I refused to go inside and figured I'd let my girlfriend go in. Upon handing Kattie George the manager her info tracking notice, Kattie George proceeds to ask her personal questions, including whether or not she was my girlfriend. Upon finding out that YES indeed, she is, Ms. Kattie George begins to slander and defame my character, not just to my girlfriend, but infront of other customers and other UPS employees. She states that she "almost refused" the package and that the store is refusing any packages from us. WELL THEN REFUSE THE PACKAGE. WTF IS IT STILL IN YOUR STORE???? But Ms. Kattie George goes further in harrassing my girlfriend and slandering/defaming of my character by telling my girlfriend, other customers and employees that I am a "difficult customer" and that she has "banned" me from the store. Kattie George goes on to LIE and say that she and the other workers have tried everything, but that I'm just such a horrible person that she has no idea how to solve the problem. YOU CAN START BY NOT SLANDERING/DEFAMING YOUR CUSTOMER'S CHARACTER AFTER THEY CATCH YOU ON VIDEO TAPE DOING WRONG FOR STARTERS, KATTIE GEORGE. I don't know what Ms. Kattie George was thinking (perhaps she wasn't thinking at all) when she decided to go out of her way to harrass my girlfriend, and trash talk me to her. So if you go to this store & you complain , you may be slandered by the ghetto manager as well. If I could give ZERO stars , I would. Ms. Kattie George is the nicest person you''ll meet as long as there is no problem or you don't call her/employees out on the serious errors/mistakes they make. Once you do, you're considered "horrible and difficult". If you dare call corporate, instead of waiting on her and her time schedule, you're "the worst customer" and will be devalued to other customers, even YOUR own significant other. I haven't forgot about the #Sarah #Alexandria #Abrams, who threw business cards in my face after I told her I wanted to speak to a manager. It is crystal clear that after I called corporate about this woman throwing business cards that manager Kattie George has taken it personal.She has truly done a 180 from how she used to treat me. Heidi, another manager at the store today told me that she personally hired Sarah Alexandria Abrams, and that she and Ms. George are not personal friends or relatives of each other. However, It is clear that the girl actually IS in Kattie George's personal/friends/church circle. A simple 15 minute Google research confirmed this. So perhaps Heidi has been left in the dark as to the true nature of the relationship between the Manager and this particular employee. (Google is your friend) Since Sept 5, 2018 to the present day, I have incessantly asked, pleaded and begged UPS to STOP Sending my packages to this store, to no avail. Each time I'm promised that it wont' happen again, but after almost half a year, I have lost faith that UPS will stop forcing me to deal with this store in my package delivery services. I have tried EVERYTHING to STOP my Amazon sellers from using UPS to send my packages, but they tell me it's out of their control, because the are under contract with UPS and Amazon itself is "still working on it". This is causing me health problems, ruined reputation and my safety is also at risk when UPS workers like #Sarah #Alexandria #Abrams throw things at me. My health, reputation and safety are being negatively impacted due to the forced interaction with this store in my delivery services. I will now actively research/explore my legal options. Let your legal & risk management department know the heads up.

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    2 months ago

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    1 year ago

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    7 months ago

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    4 months ago

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    8 months ago

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    1 year ago

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    2 years ago

    Everyone that works here is very nice and helpful. Usually can get in and out very fast. Plenty of parking the shopping center.

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    4 years ago

    Excellent customer service experience from Dat and especially Sarah, who were helpful and courteous. Will return.

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    3 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    4 years ago

    A staff is a Asian guy, he is very rude and not friendly! If he works at this store, I don't want to go to back anymore!

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    10 years ago

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    13 years ago

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    8 years ago

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    13 years ago

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    13 years ago

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    Review Highlights - The UPS Store

    . Nonetheless, Kattie was super patient with me and understood all of my boss' requirement

    Mentioned in 3 reviews

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    The UPS Store

    The UPS Store

    3.2
    (124 reviews)

    Even though they were busy they were quick and efficient. I would recommend. Xxxxxxxxread more

    THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.

    The UPS Store - shipping_centers - Updated July 2026

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