Service at this UPS is outstanding. The service they provide for express package deliveries is exceptional. The value for services varies from high to low depending on what service you need. I needed to send an order return of some hats I purchased back to TEMU and it was very easy. read more

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Great service! Clean, organized store. Staff was friendly and knowledgeable. I only waited 5 minutes to process my return. Only down side, parking lot is shared with Vons , Chase and other businesses. Give yourself time to find a parking spot!! I enjoyed my experience and you go back again. read more

Had heard this was a bad store. Thought the person was mistaken. I stopped there to drop off a package with a prepaid label to send to another company and they said the ups driver will most likely refuse to take the package because it weighs more than what the label says. The other company has an account with ups and picks up the additional charges and will pay the shipping accordingly, but store says the driver may refuse it and it will stay there in their place and rot (they didn't say rot) but she might as well have said it..... I asked if she could write on the box or label what the weight actually is and she said no..... she has zero ideas on how to help and offered no solutions. She offered no service options neither did the other 3 people in the shop. read more

I had a UPS Return from an Amazon shipment and they wanted to charge me $2 to print the shipping label that Amazon sent me. Epic customer experience fail. I would rather pay FedEx to ship it at my own expense 1 star rating read more

Super helpfulstaff. The store is so clean and tidy. Impressive. I go out of my way to use this location. read more

I paid for a print $2.25, 1 page and it was a simple 3 min process; the employee was there to assist me right away. I paid with Apple Pay. Parking and good businesses around this area. Came to the car wash down the st needed to print the coupon here. read more

Everyone that works here is very nice and helpful. Usually can get in and out very fast. Plenty of parking the shopping center.

I stopped by to return a package. I was helped by Alli. She was so nice and very customer oriented. Perfect person to have customer-facing. Thank you Alli. The transaction was quick and painless. This has always been my favorite UPS store. Thanks to everyone who works here. You're wonderful. HAPPY HOLIDAYS TO ALL. read more

I used to like coming here. I had no choice because they were the only ones closest to me that is open Sundays. Dropped off a shoebox for shipping. I brought my own box for one shoe and had to buy one from them due to Target not having it in stock. The associate didn't even measure the box and got a box that was way too big which caused her to charge me for stuffing material for a grand total of $3.50 in extra charges. Had she measured then that wouldn't be needed. So annoyed at this experience. At the normal UPS I go to charges me $5+ only and here it was $9.86 and that was with a AAA discount! read more

I came here to drop off an Amazon return and as I was standing in line (I was next) one of the workers pulled me out of line and asked me to stand to the side. Without really knowing why I was being pulled to the side, I did what I was asked thinking maybe she was going to help me. Turns out she was already helping another customer. When the other worker finished with the customer ahead of me she simply turned and walked away from the register. I thought maybe she was taking a break until another customer walked in and she returned to help the new customer, leaving me still waiting even though I was next. What madness is this?? Does a line not matter here? And why pull a waiting customer out of the line?? I will not be returning to this UPS store. The one on East Foothill clearly respects the line and helps customers in the order they came in. read more

I hate this store with a passion. The staff including the manager Katie are some of the rudest most inept people. I try to avoid having anything come through the mail with UPS, but with some vendors I cannot control this aspect. So I am forced to deal with UPS. Every single time it's the same experience. The drivers simply drive on past and just pretend to make a delivery attempt and then want to deliver the package to this store aka "access point". Then when you try to get it redelivered they want you to sign up for some gimmick mychoice crap and pay "premium" service just to have it re-delivered. What happened to automatically re-delivering? UPS is the worst and the people at this store are the worst of the worst. I then have to stop what I'm doing and pick up a package, and deal with the most miserable attitudes. Sometimes they don't give me my package, telling me it's not in the store, when the online portal plus the reps at UPS 800 number tell me it IS in the store. I have had to go back three and four times and ask them to double check to make sure and I get disgusting comments and attitudes like I'm a bother. Turns out after the 3rd and 4th time my package actually IS there at the store. The girl is just too lazy or too distracted to do her job and thoroughly check. She's probably wanting to hurry up and get back on her cell phone instead of actually doing her job. This store has been a problem for the community for a number of years going back before COVID. They treat you like you are a bother to even come in and insist on getting what's rightfully yours. I see other reviews making glowing 5 star reviews of the manager right after there are some negative reviews so you already know they are gaming the Yelp system with fake reviews to try to offset the actual REAL customer experiences. You can try to game the Yelp reviews and fool yourself into thinking that this is a sustainable method to get over on the Yelp community, but you're only fooling yourself. People go to the "Not recommended" and 1 star reviews first to really see the truth. read more

I came in with 2 boxes to return and I was told by 3 different employees that because there was only one label for the both of them that I couldn't ship it. I asked for one large box to put them both in, but they said they didn't have it. They told me to go buy a box down the street. I had to leave back to my car with 73 LBs, I am a young girl and not used to carrying that kind of weight. Today I was told by UPS that the boxes could simply be taped together and shipped. They are extremely unhelpful at this location, I don't recommend. read more

This location made me purchase packing material for an Amazon return. I've done a few UPS/Amazon returns and they never ask me to purchase packing material at other locations. They usually just print the label and take the box to ship. Poor management if the staff is not aligned with the other locations. read more

Play time is over UPS. I'm not playing any games. Either you *permanently eliminate* this UPS Store from my package delivery equation, or this will escalate into legal issue. All the other mail delivery services, including US Postal Service, DHL, Amazon, Fedex know how to automatically RE-DELIVER a package when someone's not home, without any problems. UPS is the only one that seems to not be able to do the simplest of things. Instead they send my packages to stores I did not authorize. These UPS ghetto idiots seem to be stuck on stupid. As they say... "Sh&+ just got real". Core Summary: *Consistent track record of hostile "customer service" *Purposefully bad mouthing, defaming/slandering customers to other customers and to her employees on the part of manager catty Kattie George *UPS worker #Sarah #Alexandria #Abrams giving out innaccurate info & throwing business cards in customer's faces. (Kattie George told me to overlook this because this was the girls' first job and that she is young. Clearly this is someone in her personal/ friends network) *UPS workers purposefully keeping packages and refusing to hand over customer packages, which they are legally required to do. On 1/10/2019 between, approx 4 pm, I and my girlfriend once again were FORCED to deal with this store for our packages. I refused to go inside and figured I'd let my girlfriend go in. Upon handing Kattie George the manager her info tracking notice, Kattie George proceeds to ask her personal questions, including whether or not she was my girlfriend. Upon finding out that YES indeed, she is, Ms. Kattie George begins to slander and defame my character, not just to my girlfriend, but infront of other customers and other UPS employees. She states that she "almost refused" the package and that the store is refusing any packages from us. WELL THEN REFUSE THE PACKAGE. WTF IS IT STILL IN YOUR STORE???? But Ms. Kattie George goes further in harrassing my girlfriend and slandering/defaming of my character by telling my girlfriend, other customers and employees that I am a "difficult customer" and that she has "banned" me from the store. Kattie George goes on to LIE and say that she and the other workers have tried everything, but that I'm just such a horrible person that she has no idea how to solve the problem. YOU CAN START BY NOT SLANDERING/DEFAMING YOUR CUSTOMER'S CHARACTER AFTER THEY CATCH YOU ON VIDEO TAPE DOING WRONG FOR STARTERS, KATTIE GEORGE. I don't know what Ms. Kattie George was thinking (perhaps she wasn't thinking at all) when she decided to go out of her way to harrass my girlfriend, and trash talk me to her. So if you go to this store & you complain , you may be slandered by the ghetto manager as well. If I could give ZERO stars , I would. Ms. Kattie George is the nicest person you''ll meet as long as there is no problem or you don't call her/employees out on the serious errors/mistakes they make. Once you do, you're considered "horrible and difficult". If you dare call corporate, instead of waiting on her and her time schedule, you're "the worst customer" and will be devalued to other customers, even YOUR own significant other. I haven't forgot about the #Sarah #Alexandria #Abrams, who threw business cards in my face after I told her I wanted to speak to a manager. It is crystal clear that after I called corporate about this woman throwing business cards that manager Kattie George has taken it personal.She has truly done a 180 from how she used to treat me. Heidi, another manager at the store today told me that she personally hired Sarah Alexandria Abrams, and that she and Ms. George are not personal friends or relatives of each other. However, It is clear that the girl actually IS in Kattie George's personal/friends/church circle. A simple 15 minute Google research confirmed this. So perhaps Heidi has been left in the dark as to the true nature of the relationship between the Manager and this particular employee. (Google is your friend) Since Sept 5, 2018 to the present day, I have incessantly asked, pleaded and begged UPS to STOP Sending my packages to this store, to no avail. Each time I'm promised that it wont' happen again, but after almost half a year, I have lost faith that UPS will stop forcing me to deal with this store in my package delivery services. I have tried EVERYTHING to STOP my Amazon sellers from using UPS to send my packages, but they tell me it's out of their control, because the are under contract with UPS and Amazon itself is "still working on it". This is causing me health problems, ruined reputation and my safety is also at risk when UPS workers like #Sarah #Alexandria #Abrams throw things at me. My health, reputation and safety are being negatively impacted due to the forced interaction with this store in my delivery services. I will now actively research/explore my legal options. Let your legal & risk management department know the heads up. read more

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I try to ship back a return item to Amazon, the workers Tim and Dave refuse to take the return due to a package issue. Amazon return instructions clearly stated, NO box NO label need it, just do a drop off, Dave insist I need to buy a box and Amazon instructions is misleading. What kind is BS is this? Tim also said, "if you don't like it, you can go somewhere else" read more

The UPS Store - Original packaging - Shipping Centers Near Me - Pasadena, California

I had such a great experience thanks to Kattie George! I came into this UPS to overnight my boss' jacket to New York. Kattie assisted me with that. Top notch customer service and super friendly! This shipment was a bit difficult because I had to verify many steps with my boss beforehand. Nonetheless, Kattie was super patient with me and understood all of my boss' requirements. Mind you this was during holidays season, so it was busy! Wonderful location, staff & service. Thank you, Kattie! read more

People have been complaining about the manners or politeness from the staff in this location. However, I do understand that she is totally entitled to have a poker face and maintain her pride. As long as the staff can function well and get the delivery initiation process completed successfully and efficient, I would still like to give a 5-star review. But in fact, not only she has to remeasure the envelope sold by the store where she worked in but also she has to reprint everything and ask other staff to help to confirm, based on that, I would suggest a more intensive training program to this staff. Also, I quite appreciate how creative she is when she staples three rectangle receipts together because those three receipts are surely very eager to demonstrate them in different angles. By the way, with her attitude and very good looking nose ring, this staff should be very successful in music industry but not working in UPS, let alone her mumble rap way of speaking. read more

Do not ship from this store. I payed extra for next day delivery and they said it was guaranteed to get there the next day. When I tracked the shipment it said arriving Monday. I am really disappointed with their service read more

Excellent customer service experience from Dat and especially Sarah, who were helpful and courteous. Will return.

I've been here 3 times now at 9am and they are not open (their hours are listed as opening at 9). The first time I waited and someone showed up a couple minutes after 9 but then I had to wait an additional 10 minutes while they opened up. The past two times I've tried to stop in at opening time I've seen people waiting but I don't even stop. Go to the UPS store in Hastings Ranch. They open on time and the couple who work there are very nice and helpful. read more

Went into this store today and the girl working there was so miserable and glared at the guy on his phone because he didn't hear her call 3x. Like homegirl SPEAK UP. She had no customer service skills and you can tell she ABSOLUTELY hates her job. She makes it known that you are not welcome there. The guy working with her was so much nicer. I wonder how he could work with someone so miserable. The owners of this place need to retrain their employees who have attitude and glaring problems. read more

Very rude people here and manager is about as incompetent and unprofessional as it gets. She must not have taken her meds, because I swear her wig was about to be snatched. I've been going to this store for quite some time and sometimes the people just say anything to get you to leave or off the phone. I paid extra on UPS mychoice aka UPS mySCAM to have my package delivered after 5 pm only. Low and behold, the driver attempts delivery at 11:30 am! I call both the main UPS customer service line and this store. You'd think these people would have a clue, but I was no wiser after wasting almost 2 hours (including hold time). Basically they told me that despite my having paid extra $$ they can deliver it anytime between 11 and 7 pm. So why bother charging me extra if you're still going to deliver it whenever you get to it? And this particular store has some really ugly customer service. I will never go back to this store again after dealing with the incompetent manager there. The other reviews are 100% on point when they tell you about the incompetent workers here and rude manager. I wonder how she ever got to be manager with that kind of attitude. Avoid this store, there's some kind of bad energy in that store. Something is definitely wrong with those people there. read more

I needed some documents notarized so I went into this UPS store on 12/19/18 around 11am. I was greeted immediately and was helped by a lovely lady named Kattie. She's got a great attitude and is very friendly, knowledgeable and engaging. Great experience. Super fast and thorough. Thanks, Kattie and UPS. Merry Christmas read more

This place has an almost 5 star rating for a reason! I was helped out by Kattie who was the sweetest person ever. She even helped me save a couple bucks! Great customer service. Thank you Kattie! read more

LOVE this UPS store because of the great customer service, which is absolutely stellar here! I've had my mail and packages delivered here for the past 2 years and will keep renewing simply because I trust the employees here not only because they prove to be very competent + efficient, but they are extremely friendly (as another Yelper mentioned - they operate like a mom and pop shop). Each time I walk in, they greet me on a first name basis, and follow-up (like a good friend would) about my niece and family members who I once brought with me to the store. Very wonderfully managed in my opinion...big thank you to Katie, and Henry who are consistently friendly and very helpful. read more

i came here at 2pm on a tuesday. for starters you should greet your customers when they walk in, nobody even looked at me. they were all just talking to each other about who knows what. once i walked in i said "hello :)" they made no eye contact, no greeting back only continuing to chatter amongst themselves. then finally one asian guy looks at me and i smile at him and said "hello!" for a second time thinking nobody heard me the first time. nope he just ignored me, not even a smile back lol so now i know they're just ignoring me. like okay... i would understand if it was busy and all employees are busy helping other customers but no it was literally just me in there with maybe 4 employees at the front. a brunette lady with glasses helps scan my package while she's still talking to her coworker (a blonde white lady). i tell her myself that i need a receipt she didn't even ask me! keep in mind she doesn't look at me once or say anything to me but her coworker. she hands me my receipt and i said "thanks" ... NOTHING, not even a simple you're welcome or a have a nice day! not a single person. this is not a long interaction, i'm sure you can pause your conversation and greet your customers accordingly and make sure your customers get good service. if you care about the quality of interaction you receive i suggest trying a different location. i usually go to the one in rosemead since it's close to where i live but stopped here on the way to stater bros. the rosemead one has never made me feel ignored or unwelcome as a customer and always makes sure i get what i need done. will not be coming back to this location, i hope my package was scanned correctly and will be shipped correctly since they seem to pay no attention here. read more

Customer service is their number one focus. Walking in they are always multi tasking and making an effort to service everyone and their needs. Being in a pandemic they have to do what they can to sustain their business and this location is doing a great job at it. Thank you ups East Pasadena for excellent service! read more

Kattie Nick and Priscilla kick butt. They helped me and are awesome and they helped me get comic book ship safely to my nephew in Maine and they are the best. They also help me pack that very hard to pack item with great patience and care. read more

I wish i could give a negative star. this is the worst service I've EVER had. I brought a custom wedding gift in for packing and shipping. They mixed labels and sent the wrong thing (5 dvds). Then they couldn't get the place they sent it to to respond to their email so they said they would reimburse me for the item (custom so impossible). So I told the bride and ordered another gift for them. Then they called a few days later and said they got the people to respond and now they wanted to ship it back and not send me a check. The offered to refund me the cost for the packing. These people are both incompetent and have zero ability for good customer service. I'll never use them, and offer you a fair warning. read more

A staff is a Asian guy, he is very rude and not friendly! If he works at this store, I don't want to go to back anymore!

when I asked to ship a soft envelope weighing less that 2# USPS Priority, the girl behind the counter insisted it was over $20 for regular 3-day Priority mail. Worse, this is not the first time employees at this particular location have pulled that nonsense. Lying is NOT good customer service. i will never go here again. The UPS store in La Canada Flintridge is infinitely more professional, less mendacious. read more

Absolutely hands down the best place to send packages, returns, make copies etc. They are not only helpful and listen to what it is you need, but they try and figure out ways you can save money and communicate costs before transaction is complete. I love coming in here for any of my needs because I trust they are telling me the truth and try to make every instance a good experience. Just the staff alone carries this place and are truly good people. Love this store! read more

I have loved this location in the past and gone out of my way to use them. Today, I have changed my opinion. I brought in a large and heavy Breville espresso machine to be returned via Breville's Corporate Retail Solutions Program. The email instructions I received were printed out and clearly stated instructions for the UPS Store Location. It stated to the UPS location "if you have any questions about how to process this transaction, call Tech Support". Store employee Pam first told me I had to buy a box. (I did not, Breville states to not charge the customer for the transaction) Then she said she had not done this process before, but that I had to an RMA number. She stated I needed to call Breville because "they made a mistake". I had no more information with me other than the instructions given me by Breville, so she said to take the machine and leave, and return when I had an RMA number. This woman could not have been more rude. Way out of character for this store. Wasted my time. Am hoping management sees this and gives her feedback that it's not cool to treat customers poorly. read more

I want to thank you guys for being open during this crazy time. I also want to thank KATIE for being so helpful and kind. I came in today with a couple different projects and she guided me every step of the way. She has a great attitude and seriously deserves a raise! read more

I'm a new business owner and the filing of legal documents are very new and confusing to me. I just want to thank STEVEN for being so helpful , knowledgable and patient in assisting me. I look forward to coming back to my neighborhood UPS store. Thanks again , Steven! read more

Shipping, copying, use of computer, 3-D printer, this store does it all, did I mention they have a notary!!! Nice staff! Ladies, Vincent the morning guy is single! A good dude!!! read more

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I very rarely write a review about a business, but when I do, it's either one extreme or the other. In this case, my experience was BEYOND HORRIBLE! I was a customer for a few years at this UPS store and once I moved, the manager, Greg, who might be the owner was incredibly unprofessional and outright rude. I had two incidents, which both were not my fault, but the shipper had sent the package to the old address at the UPS Store. The first incident was 2 weeks after my mailbox had been canceled, and Greg was blackmailing me that I had to pay for the entire month ($40) to retrieve my ONE small package! Keep in mind, this is after I was a loyal customer, paying up front for the year each time in the 3 years I was with them. Then I had a second package that was again delivered to the UPS Store (again, no fault of mine, since USPS did not follow the Change of Address I had done weeks before, so don't get me started on that). This time I quickly called the store and advised them of this since I got a text telling me it was delivered, but shockingly to the old address again. I immediately called the store within minutes of it being delivered to the UPS Store and the employee said he needed to call the manager, Greg, to see if I can pickup the small package. So the employee called Greg, and he immediately said that he won't let me pick it up and that they will reject the package. According to the employee, Greg had advised him that this was the "protocol"! LOL! Come on, seriously? Why was that not the protocol 2 weeks before when you forced me to pay for a full month to pickup a package? Had I not moved then? What happened to your so called "protocol"? I am a very reasonable person, and understand how business works, being a business owner myself. But when you have a customer who has been loyal, and paid on time (paid each year upfront every time), why would you want to be so difficult? Even though it is a UPS Store, it's still a franchise that is owned by a small business owner. So any excuse that, "this is the protocol or rules" is total BS to me in this scenario. A simple question for you Greg....Had it been the set rules, why was it not followed the first time? Why would you allow me "buy" my package from you by forcing me to pay for a full month after I had canceled service with you? And then two weeks later, you give me another story about "rules"!?! Every business, small and large, needs to constantly remind themselves that every customer is important and you should always attempt to keep them happy (within reason). In my situation, on both occasions, they were handled poorly, and vindictively, all in the name of money! I'm assuming that the UPS Store franchise does not teach this in their franchise manual. They probably ask that you are courteous and try your best in satisfying your customers. I hope this helps anyone thinking of using this specific store for any of their services or signing up for their mailbox service. There are many places in town you can get the same service with, so I HIGHLY advise that you take your business anywhere else besides this specific store. read more

Came here today to get a form notarized. Two people working; lady told me to wait as the notary was on the phone. Waited 10 mins only to be told that he is not a notary. Why advertise on the front of your store that you offer notary services when no working employees are notaries? read more

The UPS Store - Pasadena, CA The UPS store front at 2335 E. Colorado Blvd. in Pasadena is managed poorly and needs to be reviewed by corporate. NEGATIVES: 1. I was here on a Saturday at about 1:30 p.m. in order to return an incorrect Amazon order (Amazon uses free-of-charge UPS shipping on problem orders). The hours were clearly stated to be "9:00 a.m. - 5:00 p.m. SAT," yet the store front was closed on this Saturday for some reason. There was no "CLOSED" sign on the door. There was no "Out to Lunch. Will be Back at x o'clock." Nothing. The door was locked and the lights were left on. I waited a few minutes to see if a worker would pop out from behind the desk or one of the doors; this was to no avail. I immediately noticed a family was sitting on the nearby outdoor benches. On a hypotheses that the father figure in the group might possibly be the "supposedly-on-duty" UPS worker eating out with his family during business hours without anyone to cover the stated business hours, I blatantly exclaimed within the family's earshot, "Why the heck is this UPS store closed? The posted hours clearly show that this location is supposed to be open for business at this very hour. But there's no worker on duty? And there's no sign or any other indication to explain why this is. I wonder why that would be?" I then looked in the general direction of the nearby family. To my surprise, it wasn't the well dressed gentleman that I theorized who would be caught off guard by my lamentation to act upon my distress. Instead, it was a young woman, who appeared to be the young daughter in this family, who reacted. She had completely stopped eating and was now staring back at me like a deer in headlights until I decided to walk away. I didn't think much of this; but this would all soon come into play a few weeks later. In any case, I end up driving to another UPS store front location, which I luckily already happened to know of. I dropped off my package with a worker, received a confirmation receipt, as was on my way in a transaction that took 2 minutes top. This was supposed to happen at the 2335 E. Colorado Pasadena location. A FEW WEEKS LATER, I recheck on the 2335 E. Colorado UPS Store, again on a Saturday, in order to ask questions about the problematic experience I had just a few weeks earlier. And sadly, I find the same young girl that was startled by my earlier exclamation. She was dressed in uniform this time, and helping a customer out with the store's in-house products. She politely asked if I needed help, and I declined. She seemed to be doing her duty this time. There was no need to make a scene. I took one of their business cards and then I walked out. RANDOM NOTES: 1. My initial intention was to complain to UPS corporate about my earlier incident; but I decided not to. Maybe UPS is being too cheap to staff their locations reasonably enough to allow their workers a lunch break while simultaneously keeping the store open during their stated business hours. Maybe a public Yelp review will serve better to warn customers/help create improvements in the future rather than an internal review by UPS. But just think about my incident. It was 1:30 p.m. on a Saturday during the Christmas holiday season when shipping parcels is at the forefront of many people's minds. You'd think that as one of North America's leading shipping companies along with FedEx, both of who are outclassing the United Stated Postal Service in regards to year-end profitability, that UPS would make sure one of its sparse store front locations was staffed accurately to reflect their business hours, but they didn't. If UPS is not going to staff their store front locations reasonably enough to allow their workers their allotted breaks while simultaneously keeping the UPS store open during stated business hours, they might as well stop owning/renting out the building space and put up one of their new UPS drop boxes at the problem location instead. Sure, a dropbox doesn't allow for the same customer service as a store-front, such as having a receipt printed out for drop-offs, live assistance on how their shipping policies work, or access to in-store P.O. boxes... ...But if a store is closed without notice as it was for me, making me (i.e. the UPS customer) waste time and gas (and thus money), all just because the company is being cheap or because the worker is taking extended breaks when they're not supposed to; go cheap all the way, UPS. Make this place a drop box instead. read more

Went in here a few days ago asking a simple question. Would it be cheaper for me to remove my items from the box I had them in and put them in another box (it wasn't a box that my stuff could be shipped in) or was there a box that my box could be placed in. The lady gave me a blank stare and asked me to repeat the question, which is fine. So I repeat it and she goes back to see if there is a box of that size. Turns out there wasn't. I had to ask again about building a box around the box I had and she said that the person that usually does this was about to be coming into work that day for his noon shift. It was 12:04 so he was already late but I decided to wait. In her defense she made some calls to see where he was but he didn't answer. I decided to wait until 12:20 but he never showed up. So I told her "looks like you won't be able to help me today so I will be leaving. Thank you anyway." She didn't once apologize or offer to look into the issue any further. Not good service if you ask me. Especially with the no apology. If I had at least gotten that I would have been much happier. So instead I had to drive all the way across town to the Fair Oaks UPS to be helped. In one second the guy understood what I needed. Much better experience at the Fair Oaks location. read more