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    Star Auto Group

    3.8 (16 reviews)
    Closed 9:30 am - 8:00 pm

    Services - Star Auto Group

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    Review Highlights - Star Auto Group

    Jesus was very professional and was ready to go above and beyond to make sure you walked out with a car and a good deal .

    Mentioned in 9 reviews

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    Carzone

    Carzone

    4.5
    (110 reviews)

    Here's a short story of poor salesmanship. Back story- I…read morework a mile down the street from this place and I have been eyeing this specific truck for a little longer than a week and have been searching for an F150 to swap the powertrain into a Bronco. I have also looked at 2 other car sales lots on the same street one of them being Karz Plus. I walk in and instead of being greeted or asked what they can do for me, I have to ask looking at them both "who wants to help me" and I kid you not, BOTH salesman pointed at each other. Mind you they were sitting at adjacent desks and separated by a partition. So I point my attention to one since neither seemed interested in really helping. So I ask how much is the black F150. The salesman says "its already sold someone is already coming" then as I'm about to leave he then says "its actually not sold and for the right price though" then I ask "how much is it". Still yet he doesn't mention any pricing and says "I have to call the owner to see what we can do and how serious are you about buying" then I ask again "well how much is it" eventually he finally answers. After all that, 1) no salesman takes initiative 2) lied about it being already sold 3)couldn't answer a simple question after being asked 3 times. 4)couldn't actually be a salesman and was going to have to call the owner even though we hadn't even started making a deal yet. Karz plus greeted me, let me inside the truck and do a walk around. They made me an agreeable offer and financing and said they would be willing to work with me and my credit union if i do finance through them and gave me a printout of the carfax and the saleswoman even gave me her personal cell if I had any immediate questions. I have lived in this town my whole life so I have seen how these dealerships have changed over the years. The vast difference between both places is astounding and it really shows why one is expanding and the other isn't. I WILL NEVER GO BACK TO HERE AGAIN.

    They raised the price of a truck after I called and offered to buy. This dealer is dirty.read more

    Grand Motors

    Grand Motors

    4.5
    (32 reviews)

    Awesome place, beautiful cars. Ask for Radd. He's willing to go above and beyond to get you into a…read morecar

    My experience buying a vehicle from Grand Motors was, for lack of a better word, fine. There was…read morenothing exceptional about the actual sales process. I test-drove a 2020 Range Rover HSE with nearly 80,000 miles and spoke with Rod, who assured me the vehicle had been inspected by his team after being acquired at auction. He also reassured me that the warranty I was purchasing would help protect me against major repairs, which was important given the age and mileage of the vehicle. Unfortunately, within two weeks of purchasing the car, I began noticing suspension-related noises that were impossible to ignore. During the test drive, I drove around the dealership area and on the freeway, but after driving on rougher roads, it became obvious something wasn't right. I contacted Grand Motors and brought the vehicle back. Rad told me his mechanic looked at it and found nothing wrong. I was essentially told that maybe I just wasn't used to driving a vehicle this heavy. No diagnostic report, inspection findings, or documentation were ever provided to me. Trusting my instincts, I sought a second opinion from a warranty-approved repair facility. Their inspection was thorough, professional, and fully documented. They identified multiple suspension-related issues that required significant repairs. The total cost was nearly $4,000, and the warranty only covered about $1,000. I ended up paying over $2,100 out of pocket on a vehicle I had owned for less than 30 days. To make matters worse, the vehicle sat in the repair shop for approximately three weeks while the warranty company sorted out coverage issues. During that time, I was already making payments on a vehicle I couldn't drive. The independent inspection also revealed that the rear brakes were at 2 mm or less. In my opinion, that is something that should have been identified and addressed before the vehicle was sold. As a parent with a young child, vehicle safety is not something I take lightly. To Grand Motors' credit, Rad did agree to replace the rear brakes. However, communication throughout the process was poor. I was never provided photos, detailed findings, or clear explanations regarding what was being replaced. Everything felt vague and reactive rather than transparent and proactive. What frustrated me most wasn't that I bought a used vehicle and encountered repairs--that comes with the territory. It was the repeated dismissal of legitimate concerns. Being told "nothing is wrong" when an independent mechanic later documents multiple issues doesn't inspire confidence. Instead of feeling heard, I often felt like my concerns were being minimized. I want to be fair and mention that Rick was always pleasant and professional to deal with. My criticism is not directed at every employee. However, my overall experience with management left me questioning the thoroughness of their inspections and their commitment to transparency after the sale. Today, the vehicle still has noises and issues that will likely require additional repairs. Looking back, I would not purchase this vehicle again, and I would not purchase from this dealership again. If you're considering buying from Grand Motors, I strongly recommend having any vehicle independently inspected by a trusted mechanic before completing the purchase, regardless of what assurances are provided by the dealership. . Caveat emptor -- buyer beware.

    Star Auto Group - autoloanproviders - Updated June 2026

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