I was quoted a price on a job that they assured me they could do, then I was told at the point of…read morepayment that the job was "in deep" and the price doubled. They opened and unrelated part and cleaned it without my agreeing to this. They said it was dirty, but it wasn't as I happened to clean it one month prior. They never warned me at the point where the price would start to increase. I was totally surprised by the doubling of the bill at the end. And the job that they were supposed to do was never done though we agreed that they would do it.

Great service and you don't have to leave your car for days like you do at dealers. The work is…read moregood and the people are friendly.

I am new to the area, and Better Transmission was recommended by a local friend who has used them a…read morefew times for her cars. It is a father & son shop and very clean - an essential element essential in a quality transmission shop. Service was trans fluid and filter change with pan removal, inspection and cleaning. Service was sufficiently timely with good communication on transmission status, and they charged a reasonable price. I'll be going back for all my transmission service needs.

I dropped off my truck to get my transfer case looked at, took my truck on a 10 mile trip to tell…read moreme it's my rear differential. I dropped my truck off at a different location and already had my problem fixed, I have called the store multiple times my truck was at the shop including one of the guys that had told me to go there which was the manager, shop and manager ignored my calls, i pull up to the shop and he's on the phone with somebody. In my idea of mind this is very unprofessional, ignoring calls and taking a vehicle on a pretty good test drive. DO NOT RECOMMEND!!

We brought our 2018 Nissan Rogue here For the AC.They were able to help us use our extended…read morewarranty to get it taken care of.

The dealer looked at my 'check engine light' in my 10 year old car and prescribed a $1500…read morereplacement of the throttle actuator. I'm aware of dealer service pricing, so I asked AI for service shops with reputations for honesty and integrity, and this place was one of the recommended shops. I made an appointment, which was very easy and quick, and Carlos took it in. He recommended reprogramming it, not replacing, got the problem corrected for about $800. Everything is now running smoothly. In addition he pointed out an issue with my battery connection, and I was able to take my car back to the quick oil change place I use and get them to fix it for free. Communication was very good with ASE throughout, they were very friendly and helpful, and I am very happy with the experience. Would definitely use them again!

I wasted $100 on a diagnostic fee just to learn a lesson. Do not take your vehicle here. I already…read moreknew exactly what was wrong with my AC not blowing through the vents. They came back and told me the same thing we had already discussed -- a very common issue -- but then claimed they "heard doors binding" and recommended a full HVAC teardown. The estimate? Over $3,400. I told them I only wanted the actuator replaced, since it's a simple fix. They agreed that would save money, but their "reduced" estimate was still over $1,100. I said I'd think about it, drove straight over, picked up my truck, and dropped it off somewhere else. The next morning, everything was fixed for $246.81. I don't mind paying to repair my vehicles, but trying to upsell thousands of dollars in unnecessary work is crooked. I would steer clear of this place.

2006 Honda Accord A/C inop. Taken to three other area shops in the last five years. First one…read morereplaced everything ($$$$) and gave a 1-year warranty. Refrigerant leaked out within 6 months and the shop covered fixing the leaky seal but when it leaked out again shop said 'Too bad, out-of warranty'. 2nd shop fixed the leak and lasted another year. Drove without A/C for two years before bringing to still another shop. They discharged the system ($$) refilled it with fresh 134A and leak-check ($$) and said condenser coil and Schrader valves were leaking. Charged for the diagnostic service ($$$) but said to bring it back when fixed and they would service it. Brought it back with the new parts installed but now told they would have to vacuum down the system again and refill, then charge again for new diagnostic, too. Instead drove another year w/o A/C before coming to Carlisle. Spoke to to Robert, gave him a condensed version, including what I had replaced. Car was fixed the NEXT DAY. Texted me with pictures and explanation of what was wrong. Diagnostic + small repair. No up-sell. No lies. Just honestly and great service. PLEASE bring your cars Service needs here! Bob D

When my engine light came on, I knew I had to take my 2011 Honda Civic to Arrowwood Automotive for…read morea proper diagnosis. Greg and his team quickly diagnosed the problem and replaced the thermostat, gasket and condenser fan at a reasonable price. Thanks Arrowwood Automotive for providing great service!

I messed up doing my own timing belt and was one tooth off. Brought it to Arrowwood and they did a…read moregreat job fixing my screwup quickly and efficiently.

They ripped me off. I'm out of 7000 dollars. And after they worked on my car. I had to take it to…read morethe Toyota dealership. They never got back to me about my car. And they drove all the gas out of my car. These guys are crooks. You can't trust them. Please go somewhere else

Very Well at Giving me updates on my vehicle, turned in my vehicle on time like they said!! Workers…read moreare super nice and respectful and great and explaining exactly what they did to my vehicle Highly Recommend and definitely will be back! Thanks guys!

Difficult to find. No place to park. Unprofessional as hell. Guy sitting outside, scrolling on his…read morephone. Kids running around. Told me it would take hours, but the part I needed replaced is right on top. Asked if I had the part. At least they spoke English. Low class, trashy, unprofessional. I'm reading other reviews, and glad I walked out.

Just stopped in to get my exhaust done iss my first time, they was quick, had the best prices in…read morethe area and were helpful explaining everything, if yall need any work do id recommend inna heartbeat

I took my 2003 Silverado in because the A/C had stopped working. They were able to diagnose and…read morerepair the problem quickly and for a good price. From now on, if we need a mechanic, this is where we're going.

if I could give zero stars I would, I've tried to use this place in the past but was treated like I…read moredidn't matter, so I went somewhere else. Today, I'm needing service to my Corvette and I looked up automotive near me and this place came up again. I saw it had 4.1 stars on yelp so I said I'm gonna give this place the benefit of the doubt My car has been making a squeaking noise as if the belt was needing to be changed, but I had already changed out the belt so I asked the gentleman at the counter if he would kindly step out and give a friendly ear. He tells me it's $75 to do a diagnostic, I simply asked are you really gonna charge me $75 to just listen and give a friendly ear? Mind you they were not busy I might add, He tells me have a good day and turns around and closes the door. What happened to customer service and just being friendly and wanting to accumulate new business? I have three cars and I'm looking for a good honest mechanic in the area and unfortunately this place is not it. I usually don't leave reviews however that really bothered me and I feel others should know how they treat people Avoid this place I've learned my lesson