Excellent, friendly and if course, speedy service!! Two chips repaired immediately in middle of…read moreday. Izzy ricks!

They answered my call. They got me in immediately. They replaced my window regulator in the exact…read moreamount of time they said it'd take (1 hour). And all for a cool $100 (Though I did have to bring my own regulator -- Advanced Auto, $60). Plus, I got to indulge in the Keurig coffee bar and rock out to their lobby music for the hour I waited: Hall n Oates, Rick Springfield, and all the other sweet, sweet 80s rock. Totally satisfied.

I got my window replaced. They got me in fast and charged much less than other places where I got…read morequotes. Window looks good to my knowledge and the dudes were super chill and the car was ready very fast.

I didn't use them personally but they were outside my business in the parking lot fixing the car…read morenext to me up. I asked if they would move a lil so I could shimmy my way to lunch and they were so kind about it. So great customer service to their customers and surrounding community as well.

Requested residential window repair. Walter coordinated and completed the estimate in a timely and…read moreprofessional manner. He was very informative and friendly. The estimate received was within my budget for the project. Was contacted by Crystal from ASAP Office and she was professional, knowledgeable and friendly in coordinating payment and scheduling. Kept me well informed throughout project. Once glass was cut and ready for install, scheduled a time. Installation Tech (apologize for not remembering name), was professional, knowledgeable and quick in completing the glass install. Extremely pleased with ASAP Auto Glass and completing this project.

I wanted to replace the rollers on my OLD sliding glass door. ASAP (Altez location) came out as…read morepromised, unfortunately they did not have the parts. No charge for the visit. They came back in a couple of weeks to try again. Unfortunately no parts fit my old door. However, Rick and crew were determined to get it rolling and were able to fit (with some difficulty) some other rollers into the door. It's been over six months and their solution has worked perfectly. I loved that they embraced the repair challenge rather than just trying to sell me a new door. I also loved that they didn't up-charge me for the work. I would have paid more for their time and expertise. Highly recommended.

I was driving down the Paseo speedway yesterday and of course, my new truck got a small chip in the…read moreglass. Not having done this in quite a while I went to check with places like Safelite and a few others. I was headed down to another place after being quoted $150 by Safelite and $60 by another local place down on Wyoming and central. As I was driving down Wyoming I saw glass doctor and thought, why not stop in and ask. Not only was the cost much less than the competition, they were friendly and had me fixed up in a matter of minutes. As a veteran, I really appreciate service to others and I would highly recommend them and will never consider going anywhere else!

I was considering this company for custom glasswork, but after reading numerous customer reviews, I…read morehave decided to go with another provider. Several reviews mentioned missed appointments, lack of professionalism, poor communication, and negative customer service experiences. While I cannot speak from personal experience, the consistent concerns raised by multiple customers were enough to influence my decision. I appreciate those who took the time to share their honest experiences, as consumer reviews help others make informed decisions when choosing a company to work with.

During a cross-country road trip through Albuquerque, an ... enterprising .... fellow decided to…read morebreak the rear window in our SUV and help himself to a bag of dog food and dog treats. We were recommended to talk to Auto Glass and they were super helpful in working with our car manufacturer to figure out how to get a replacement window. Unfortunately it seemed getting the glass would take too long for the manufacturer (10-14 days!!!!) so we were instead routed to their service center in Dallas. Auto Glass - at no charge (!!!) - knocked out the remaining glass, cleaned out the trunk of all the loose glass shards and patched us up temporarily so we could drive the car. Absolutely wonderful people - thank you to Leonard especially for helping us out through a stressful situation!

Needed windshield reseal due to loose rubber seal at top of my 2002 Ford Ranger. Leonard took care…read moreof my need and provided excellent customer service. I would not go any where else for auto glass and tinting service.

Over the years I have had six windshields replaced from Safelite and have been happy with the…read moreservice. However, now that I am trying to get the seventh windshield through them my experience has been absolutely horrible. I recently bought a 2026 outback and three days after I bought the car, a rock hit my windshield and it started to crack after contacting my insurance company and Safelite. I scheduled a replacement. I got an email and a text message from Safelite telling me that my windshield had not come in yet and they canceled the appointment about a week later I called and was told the windshield was in and they rescheduled me. I brought the vehicle in only to find out that the windshield was not there. I have tried calling them numerous times and they have this new AI scheduling thing. Will you never get to speak to a person I've had to drive over to their location clear across town and inquire about the windshield in person in order to get any response. The last time I was there I was given a card for one of the managers and told I could use that number to contact. I have tried calling this number several times and never gotten an answer or the courtesy of a returned. Phone call in spite of having left messages. To be clear, I am not upset with Safelite for the windshield not being available. Apparently Subaru has this windshield back ordered so this is not safe. Life's fault. What I do fault safely with is their new set up where you can't speak to anybody about your appointment. As a result, I have gone to have my windshield installed twice only to find out is the windshield is not there nor can I call and verify that it's there before I go and show up as I have already started the insurance claim with Safelite, I feel kind of stuck with them for this windshield replacement, but I will never use them again.

Horrible customer service experience. I was given a refund time and date for the repair and they…read morenever showed. I wanted to call them but finding their phone number on the website was a chore because they don't want you to speak to a human. Once I got the phone number I had to slog through AI generated phone messages to get to an actual human. That person gave me yet another phone number and the person I spoke to at that number was no help at all. They said the technician was never scheduled and that they didn't have the windshield needed anyway. They said they would call me back once they figured out what was going on. Three days later I got tired of waiting and called Safelite back and they told me it would be another two weeks before they could schedule another appointment. I told them I would look elsewhere. I won't be using them ever again regardless of who recommends them.

Outstanding service, amazing tech, and quick/efficient turnaround. I will recommemd to everyone!!read more

Great customer service and communication. I was from out of town and they were very willing to help.read more