Located on Aiea Heights Drive is Starbucks. There is more than enough parking usually and tonight I didn't have an issue finding a stall. I was in and out of this location as I was heading in for my night shift and was craving a vanilla latte. We've been having a lot of rain lately and it's been freeeezzziinnggg (yessirrr I said freezing in Hawaii... I know I know don't give me crap!) :p and I was debating on if I should stop by or grab coffee in the cafeteria. It was already almost 7PM and I doubt the cafeteria coffee tasted good so that was the deciding factor in stopping by Starbucks... that and I had already passed Waipio Gentry so going through the drive-thru was no longer an option... woe is me... hehe :) Hours: Sun-Thurs: 5AM - 9PM. Fri and Sat: 5AM - 10PM. A decent sized Starbucks with your usual set up of sandwiches/pastries, bottled water/juices/coffee, and chairs/tables to chit chat or catch up on school work or just work. Also coffee and mugs available for sale. Staff was extremely friendly. Got my order in, waited a few minutes, got my drink, and was on my way. Literally I was in and out in less than 10 minutes which was great because I needed to get to work... definitely a fan for friendly and efficient service! read more

11.16.13. So, this is yet another place in the notorious Aiea Shopping Center...this Starbucks is on the lowest level with Times--can you say parking NIGHTMARE? Ya, you know what I'm talking about. But, the employees here displayed awesome customer service towards me today that I am a bit more inclined to visit this location a bit more often than the usual never. I called earlier this morning to inquire about a mug item that I was coveting, but it magically sold out online overnight?! So I called & they just so happened to have two in stock--perfect!! I asked if they could put them on hold for me--they will depending on when you want to pick them up--I was willing to pick them up that day since I needed to stop by the post office anyways... When I approached the register, the items I called for were right near the register under my name & I got the items I wanted!! YAY :) Thank you lovely Starbucks employees! This location seems to be pretty popular on the weekends; there was quite a long line when I first got here (~10:30 am). If you park in the stalls closest to Starbucks/Jamba Juice/L&L, make sure you follow the arrows on the pavement to exit. You'll end up going around the back side of this shopping center, along the canal & eventually you'll end up on the second level (where McDonald's is--this is how you'll exit the shopping center! It does beat having to deal with all of the people coming in/out of the Times area. Anyways, like I said, I was treated very well here & would def come back to reward them for the great customer service! Yelp 365 Challenge: #319/365 read more

This Aiea location is very convenient and you are able to get in and out very quickly. The baristas here are so friendly and will get your drink correct every time. read more

Meh, this Starbucks place. Meh in comparison to the others I have been. Limited seating indoors since this place is pretty small for a Starbucks. Seating includes chairs and tables in front which is kind of close to the cashier and customers who are waiting in line (I like my personal space). The chairs in the front area were kind of awkward (much like myself) and super uber dee duper high so it felt like having to hike a mountain in order to sit down (even though I'm considered tall, it was still an issue). Then, more awkwardness pursued when my knees were hitting the table ugh; resulting in me having to push out my chair further and hiking the thing once again. Once again, the drinks at Starbucks are usually reliable, and this location was, well, reliable and did good with my green tea latte. People working there were of course friendly (much to my delight). My only qualm with this location was that it's not spacious enough for people who have a thing for personal space and not getting into other people's invisible bubble. HA. read more

Best baristas as far as personality and customer service! Same drinks and food as any Starbucks. Come for the wifi and keep returning because the staff is attentive and friendly. I enjoy how they suggested the scone and said to "make myself at home." I will return for the personable staff. Thank you for renewing my faith in the aloha spirit. read more

My experience here was bad!!! This is Saturday around 4:48 pm guy made my drink wrong didn't add the java chips and the drink tasted normal.. waited 13 minutes just for 3 drinks. Bad read more

I can't believe I'm actually reviewing a Starbucks. You see, I'm usually a big supporter of small shops of the "mom & pop local" variety. However, I will occasionally make the trip to Starbuck's because the bf loves it. We recently moved to the island and I've been in to this Starbuck's a few times. When I went in this morning, the girl remembered my name. Now, normally that wouldn't be odd. Often times when you frequent somewhere they begin to remember you. However, as mentioned, we're new here and this Starbuck's is ALWAYS busy. Always. So I was quite impressed that they have emlpoyee's who pay attention. Truthfully, the only downside is that it's always busy. And of course, there's the deep seeded part of my sould that really wants to boycott all corporate coffee shops, but I probably never will. read more

I would give 5 stars everyday, since I come here everyday but today they deserve more than 5. I'm having a really bad day, just personal stuff going on and the staff here went above any beyond to deliver great customer service. My normal order is a venti iced caramel macchiato and an iced water for my hydro flask but since they were very busy when I walked in and I've worked at Starbucks before, so I know that just making that extra ice water takes up an extra 30 seconds that could go towards something else when you're busy, so I felt bad asking, but the girl making my drinks asked if I wanted my macchiato stirred, because I always get it like that, I just didn't want to ask this morning since they were super busy. And she also asked if I wanted an iced water even though I didn't order one. Since I'm having such a blah day, this extra step of kindness and service made all the difference. I wish I knew the girls name who was making the drinks this morning but I just want to say thank you! And thank you to this particular store for always providing friendly vibes ! read more

Starbucks - Iced Caramel Macchiato - Coffee & Tea Near Me - Aiea, Hawaii

Love this Starbucks! Often times I meet clients or friends and; hate to say forget to check if our drinks are ready. The Baristas kindly brings our drinks over to our table. Never goes without a friendly smile. If drinks are made wrong, they quickly redo and make you a new one....again with an apology and a smile. read more

This is the first time that I received bad service from a Starbucks, though they had 4 people behind the counter. Yes we had a lot of people waiting in line as well as for their coffee. Some customers didn't know what they wanted and that took a long time too. This is the first time that it seems so disorganized behind the counter. Three people heating food, one person to make the drinks and no one at the cash register. I've been to many Starbucks on the island to know how that this is not normal. read more

This place use to be on of my favorite starbucks to go. But when I can hear employees talking trash about someones drink... thats rude and pathetic. I rather travel a few more blocks to another starbucks and get better service. read more

I go to this location every morning because I get my bosses coffee in the morning. All the workers are so sweet, they remember all the clients that come in on a regular bases. They remember my coffee order like the back of their hands as well as my name. And while I am waiting for the order to be done the barista is asking my weekend went or how I am doing? Going to places like this really helps my morning start off great and just what I need in the morning. read more

This starbucks is by far my favorite one. The associates are just wonderful and so full of life, now that is a great team. I hope they keep up the good work. I once had a mobile order and i was 3 min away and BOOM, my order. Now that is what i call satisfaction. I do highly recommend the mobil ordering to everyone. It will get you through long tiring lines. Keepnworking hard you guys! read more

I love how this starbucks is only a couple minutes away from home. I always find myself driving down here to do my work because I can never focus when I'm at home. The baristas are soooo nice, I love them :) read more

"Sometimes you want to go Where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same You wanna be where everybody knows Your name. You wanna go where people know, people are all the same, You wanna go where everybody knows your name. " - Cheers Theme Song In light of the above lyrics, this is one business where the morning crew welcomes you by name and asks if you want them to whip up your regular drink. I was honestly impressed when on my first visit there while standing in line, each person that came in after me was greeted in this manner. All three employees were smiling from ear to ear and must have drank a ton of coffee before starting because they worked super fast. I've since become a regular here and really appreciate the friendly staff. read more

I've grown to love this location for two reasons: 1. They usually have my favorite drink, strawberry acai, when the other locations run out. 2. It's on the way home. The baristas are friendly, fast, and know how to make the drinks the way it should be. read more

I am not a normal Starbucks goer and I don't like writing negative reviews but the service at this location that I received tonight was abysmal. I do have to say that the facility is clean and I loved the music that was being played. Alright, so I walk in with my niece not knowing what I was gonna order. About a minute goes by and I'm standing around looking at the board. No "hi welcome" or "did you know what you're going to order?" NOTHING! This doesn't bother me. I take a call and the Barista is ready to take my order as soon as I answer. No harm, no foul, I can multi-task. I order and wait 5 minutes. My drink still isn't ready or so I thought! At this point I'm a little agitated. I walk over to the other end needing to use the bathroom and as I'm passing the counter I see my drink just sitting there and it's 95% correct. I wanted a hot drink not iced. This was partially my fault because I didn't specify that so I do apologize for my fuck up. I quickly notfiy the Barista trying as hard as possible not to be one of those difficult coffee snots who will shoot you if you get their order wrong BUT INSTEAD OF "sorry about that let me fix it" from the Barista that made my drink, the other Barista says it. Barista that made my drink kinda gives me this look of disgust and dismay. Like dude, I was clearly on the other side of the shop and you were busy shooting the shit with your co-workers which is fine but get your orders out first and make sure that the customer knows their order's are ready. & if any of you staff members are reading this, I was there around 7pm this evening Wednesday, January 17th, 2018 and ordered a grande smoked butterscotch. Barista, you know who you are and I hope you gain patience and know when you need to check your attitude. You're a customer service representatives, and if you're not gonna be at least a little nice, at least fake it. Especially at work! Just saying! read more

One Starbucks is just as good as any other, right? Not quite, but that's the reason this isn't a 5 star review. The staff here are definitely better than at other Starbucks. I don't mean they give extra stuff for free; they just seem to care more about their customers than at most Starbucks locations. That's not a big deal if you're just getting your morning caffeine but is definitely important if you're going to Starbucks to try to comfort yourself after a crappy day. So as far as the drinks themselves go, one Starbucks is essentially as good as another but if you want to feel at least a little special, make this your regular destination. read more

Michael Marrero is a great example of a well trained professional. He was carefully listening to my order placed with barista. She was not experienced and he helped out seamlessly. Suggested avocado spread to me for my bagel and had a very pleasant and professional demeanor. Keep it up buddy! Your employees are LUCKY to have you and learn from you! read more

The coffee was terrible, the service was so rude and slow. The main reason they are getting 1 Star is because the fact the employees talk to so loud that you can over hear them talking about the customers and what they order. HOW MESSED UP. I won't be coming back because of that. And on top of that I ordered a frappe. The drink was so watery and everything. read more

Jon is THE best, and he knows Starbucks! My kids and their friends frequently visit him after school he helps them, watched out for them as they have their snacks, and drinks while I'm on my way to get them. He would make suggestions to help customers out sometimes, without fail. He knows Kailey and Kolby and their favorite Starbucks products. He needs to stay there forever! He keeps us regulars and brightens our days! Please, please, please recognize him. He is a great example of excellent customer service! read more

Cozy location with an outdoor seating and accommodating staff. They were accommodating with using the soy blender when asked to do so by a vegan guest. John was particularly accommodating, making sure to use my free birthday drink on our most expensive drink. read more

Starbucks - Cozy and quaint. - Coffee & Tea Near Me - Aiea, Hawaii

First time at this Starbucks. Line (maybe 2 people in front of me) moved fast and efficiently. The 2 baristas working were friendly and engaged with regulars. My order (unsweetened iced coffee) was prepared in the order it was received and made correctly with light ice like I asked. The condiment bar was clean, stocked and trash empty. Overall the store was tidy, floors could be deck brushed in the cafe to remove grime that's left after being mopped several times a day weekly, there were a few light bulbs burnt out in the cafe and the windows with high top tables next to them need cleaned (drinks spilled down the glass). Overall good Starbucks experience. read more

Starbucks - Neat and tidy condiment bar. No milk for coffee though... - Coffee & Tea Near Me - Aiea, Hawaii

Logan very nice and very helpful at the register. The other girl making the drinks was also very nice and helpful. Excellent service. They were completely sure how to make my drink since i asked for something that wasn't on the menu. They said to taste it before i left to make sure it was good if not they would remake it! It was PREFECT! thank you so much to there 2 girls. You maybe my starbucks day! read more

Starbucks - Captain crunch frap! - Coffee & Tea Near Me - Aiea, Hawaii

I always go to this location because it's close by and the drinks are always on point. But today I was disappointed with the service. I'm not sure how employees get drinks or discounts but today an employee was in front on me in line, off the clock. She ordered and iced tea drink. During the whole transaction all the working team members were talking to her, which was cool. But after I ordered and paid, they continued to talk stories. It seemed to have slowed them down. While they were talking they told each other they needed to try this drink one of the workers has made. Each employee asked for a sample. I didn't care, until I realized that my drink was made AFTER they made drinks for the off the clock employee. She didn't even pay for it. Should they of made that AFTER the customers drink? Especially since my drink was paid for and her second drink obviously wasn't. I'm all for employees sharing drink secrets, talking stories etc. but please just remember that the customer should of came first. It's not like it was busy either. The off the clock employee could of gotten her extra drink after. The customer service given to me was defiantly top notch. Just the fact that my drink was delayed for a reason like that didn't make me as happy as I usually am leaving Starbucks. It took 10 mins to get my drink when I know they can whip it up much faster. read more

This starbucks is the friendliest starbucks on island! Malia has been so helpful and I feel as though Malia really cares for customers! 10000/10 recommend going to this starbucks if in the area!! read more

My run away place while at work when I need a quiet moment. Ward Starbucks! Love that they have sandwiches with delicious add to options and a mid day warm drink is always helpful to redirect when I just need a few minutes away. read more

It's always cleaned and I'm always greeted when I walk through the door. The team in the mornings is amazing. My coffee comes out tasting the same every time I order it. read more

Looks like a normal Starbuck's until you see the employees...HOT CHICKS!! The overall cleanliness was ok. The service was excellent! The music was like a lullaby though...LoL! read more

Shyla and crew are the best. Always friendly and correct the first time. Close to Aiea Bowl, Times and other great merchants. Great way to kick off the morning. read more

Staff is awesome, always gets my order right (even tho is doesn't ever change lol) but overall I actually prefer this Starbucks then any place in the island. read more

One of my favorite SB in this area, not as crowded as the others and I have an easier time getting my studying done.

i've been to many starbucks but i would say this had no customer service what so ever. i did a mobile order because it's on the way to work. follow the instructions head to the pick up area. no greeting when i walked in. along with others that walked in after me. i then waited & see if the barista will ask if i need anything. it's clearly he knew i was staring at him. he ignored me. i then walked to the registered & told them i had a pick up order. after that was said. he then started asking the walk ins that were waiting for their drink, "are you a mobile order?" clearly, this starbucks doesn't have their act together. *update. my latte doesn't even taste like what i ordered. BIG disappointment. read more

Fast & friendly service, consitent blends! What else can you ask for? Free Wi-fi always, nice atmosphere. Not as crowded as some of the other Starbucks locations, it was a great place to study or find quiet time. read more

i love starbuck any location, they all have same menu with a giant smile. but this star buck at aiea has really good space outdoor for your coffee. they have decent size parking for the aiea shopping center so whenever i had to go to starbucks i didn't have issue. i love starbucks tea and their coffee. whenever i get their coffee i get stright black with nothing inside. just dark and roasted does wonders when you need to stay up. aiea really isn't my location because i live in town but whenever i go to aiea i wouldn't mind getting one coffee from here. read more

This is a chillax kine of Starbucks location. This is a pretty good place to have small kine meetings and talk story sessions with friends or whoevers. I usually like to do some solo studying here myself. This place is conveniently located at the Aiea Shopping Center, you cannot really miss it if you are on Moanalua Rd. There are table and seating areas inside and outside of the store. The staff and customer service is good. There was one time when I ordered a hot coffee drink and they had to brew it which took a couple minutes and they had no problem doing it again for a refill even though it was close to closing time. This Starbucks is also right near Jamba Juice and L&L Drive Inn so you can have different eating options as well. There is parking all around the shopping center area as well as right in front of the store. Everytime I come here it isn't too crowded or busy. read more

Hi everyone I'm a Starbucks junkie. If there is a Starbucks around you will be sure to find me buying a drink there. I usually like getting all my drinks iced. Not much of a hot coffee fan. Service here is great, staff is really nice and polite. read more

This is my favorite Starbucks on the wholeeee island. The staff would always greet you with a smile and ask how you are, even before I became a regular here. Then they take the time to know your name and your drink, and often times they would see me come in at the end of the line and my drink would be ready at the time of check out. I'm one of those people whose morning coffee dictates how the rest of the day goes, so I am glad Aiea Heights Starbucks has become a part of my life. read more

This is best Starbucks I've been to on the island! The drinks came out super super fast and everyone was so kind! As one employee to another, perfection! read more

I usually have no problems with Starbucks... Any Starbucks... Don't mind the wait, because hey, it's Starbucks... But this morning, I did have a problem. I ordered my drink and waited on the side. I could tell that the baristas were serious... They were trying very diligently trying to get the orders out as fast as possible. One of the workers asked another worker how she was doing and she just have her 'a look'. They were pumping out orders like crazy. One of the customers wanted her ice drink stirred, so the barista (who gave the look), took her drink and literally threw it in the sink and started a new one. The customer felt bad but the barista said that she needed to make a new one because it won't come out the same. I was kind of shocked! I also noticed that as customers were coming to pick up their drinks, THEY were saying thank you for their drinks... Not the barista. Not sure if she noticed me just staring her down, but when I picked up my drink, she looked at me and said thank you. Love Starbucks. Maybe a bad morning... Drinks were coming out fast, but just need to take a breath in between to get refreshed again... Will I be back? Definitely. read more