I had an overall positive experience here at the Starbucks on Harrison Ave in Centralia. I had used the drive through a number of times in the past and always had good service and accurate orders, but had not actually gone in until a couple of weeks ago. I was pleasantly surprised with how much space they have and the comfort level we had. They have many tables to choose from - ranging in size depending on your need. It wasn't terribly busy at that time (only about three or four other groups) and it was spacious and quiet. I brought the kids there for a little treat and some time inside after spending much of the morning out at local parks. We each had hot chocolates and the kids had a chocolate chip cookie. We all enjoyed everything and they loved the cookies! The service was great and our barista was kind and very friendly to us (great with the kids too). I only gave it 3 stars because I'm not a real huge fan of Starbucks coffee in general ... so for me, 3 is about as high as I would give any Starbucks. :-) read more

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I come to this starbucks almost every morning and get a coffee. but today this new girl was there "Pamela". I had one of the worst experiences i've ever had in starbucks. the employee that took my order, pamela, was extremely rude from the start. glaring at me, giving me attitude, and she didn't even give me my change back. but the part that completely crossed the line: while talking to another employee who was making my drink, Pamela stuck her finger into my drink, licked her finger, and tasted it. I watched it happen. That is a major health and sanitation violation. i was shocked and disgusted. This location seriously needs to address this behavior because it's unacceptable and unsafe. i've never had an issue until a new girl shows up and thinks it's okay to try my drink and then give it to me. read more

Is this something you guys draw for everyone? What made you think it was okay to put this on my husband's cup? My boyfriend doesn't even speak fluent English, so I know he didn't start that kind of conversation. This is unprofessional. Just do your job and mind your business. read more

Starbucks - Starbucks lady drew heart on bfs coffee - Coffee & Tea Near Me - Centralia, Washington

I went here every morning and afternoon for my black tea and iced matcha and protein box. I have frequented thousands of Starbucks in 7 states or more. This staff is THE BOMB. Always with a smile & they remember your name. Do you know how nice that is to be greeted early in the am by a thoughtful and cheery GOOD MORNING STACEY!! Made my day every time! Thanks guys. It was a rough job assignment, but you made it much better!!! read more

I've applied here before, & had an interview, went, got told I would hear back within the weekend, NOTHING , called back after a week to make sure they would still give me call. NOTHING AT ALL. It feels like I went to the interview for nothing... literally smhh, it would at least be nice to hear back, even respectfully if I didn't get it that's fine just LMK! read more

The store was clean. The staff were polite. Coffee was done right. Met all Starbucks experience expectations. read more

Starbucks - starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks starbucks - Coffee & Tea Near Me - Centralia, Washington

Just not very friendly....they acted like they were super busy, and they weren't...no eye contact, not a person that should be dealing with the public....maybe working the drive thru would suit her better....she was overly brash and I'll be taking my business to a different location ....the reason I gave it 2 stars is because the sandwich was good read more

This Starbucks looks like it considered social distancing/Covid-practice enforcing and then gave up halfway. There aren't very clear markers on the floor for people in line to stand. Luckily people were distancing themselves. The tables/chairs are moved out of the way and there is plexiglass at the counter, however the male barista who was making drinks was wearing his mask under his nose. Pandemic aside, this Starbucks was understaffed and disorganized. There was a line waiting for drinks and to order, and only one cashier and one person making drinks. There's a Starbucks in the Safeway in the same lot, so you may have better luck there. read more

Starbucks - Inside - Coffee & Tea Near Me - Centralia, Washington

When u ask for an inch of space in your cup to add creamer/water.....simple instructions... read more

Starbucks - There representation of an inch - Coffee & Tea Near Me - Centralia, Washington

I needed to go here to meet someone or I would never go into a Starbucks. I quite them years ago because their coffee was so awful. Went in today and saw their prices are still ridicules for what you get. I just got a small regular coffee. Still can't fix it yourself. So I had to keep going back for more sugar packets the coffee was so bitter. Six packets later the coffee was still awful, so bitter I threw it out. read more

What a disappointment. Management fails here currently. worse than the limited POSTED hours, they are closing 4+ hours before the posted updated pandemic hours. I'm pregnant and walk in, knowing Starbucks is my safe stop for a restroom and a white tea. I was rudely scolded "You know there's a pandemic, we can't have bathrooms open!" Humiliated and now physically in pain, about to wet myself, I scurry across the parking lot to the Safeway to find some relief and a safe place. Standing in line at that Safeway Starbucks, I was told by the three line customers that this location is well known for poor service, and the same experience I just encountered. I'm horrified by this Starbucks and hope they get it figured out. A terrible representation of the Starbucks name, as of present. read more

Great Starbucks. Newly remodeled. Sincere & Fantastic Baristas: Alex, Margo, Heather & Tabitha. They know all of my drinks. (4) Brandon does a good job with his crew and it shows in their behavior. Keep up the good work. read more

Starbucks - Awesome Centralia Starbucks - Coffee & Tea Near Me - Centralia, Washington

Hey lots of bad reviews but our experience was just fine. Prompt service, good coffee, clean toilets. We have been stopping at the Olympia Starbucks near st martins but the new and improved version is more crowded, much more traffic and , if headed south, a big pain to actually find, park and get back on the freeway. This, just a little further down the road is easy. It's our new coffee stop. read more

They definitely not my favorite starbucks. Not the friendliest but they got the drinks right. Still got my name wrong even though I used my Starbucks card to pay?? Strange... read more

You can not count on this Starbucks being open during their advertised business hours. I drive between Portland and Seattle on a weekly basis and this is the third time in a couple of months that the store has been closed at least ten minutes early. I understand wanting to get things wrapped up so you can go home but that is just poor customer service. read more

A Starbucks is just a Starbucks. . . unless it is ruined by staff and patrons. The Starbucks in Centralia is good to go. Fast and friendly staff. Nice helpful people, especially to an outsider looking for direction. And, most importantly they had a fresh supply of my favorite Starbucks treat- yogurt with granola. So, to all Centralians- big and small- old and young- Starbucks' employees and patrons- I say thank you! read more

A kid sitting outside the door warned us that it was "really busy in there, like really, really busy!" I think there were about 3-4 people. Apparently he was not from Seattle where a line of 10 is normal. I disgress, the girl had to ask me how to make my coffee. Barista training FAIL! Still, she was helpful in helping my non-caffeine consuming companion pick out a beverage to suit. Oh! But I went to the bathroom here and the bathroom was kinda icky. Get with it Centralia Starbucks! It's not like you're so busy that you don't have time to clean the bathrooms! read more

A Starbucks is a Starbucks is a Starbucks, but the staff is consistently friendly and efficient. The large table, window seating and comfy chairs make for nice sitting options. read more

Two workers inside during working hours and doors locked. They just looked at me. Saturday at 5:11. Yelp says they are to be open. Drive through not open either. read more

Workers just stand around talking to each other. Took 10 minutes to get a breakfast sandwich and there was no one in the Starbucks...

This is my favorite Starbucks! I go there at twice a day and the staff is super friendly. They always go out of their way for their customers. I love how they get to know you and remembers your name. The store is super clean and fast. I can't say enough wonderful things about them and the store. read more

I stopped by this starbucks this morning around 11:50am and I walked out around 11:53am. There was a full staff behind the bar and yet the line did not move an inch. This is my third experience here within the last month and the survey says that the service is slower than a slug. The recession would have probably ended by the time I had received my beverage if I had stayed. read more

I give this starbucks one star for their consistency in products, but their staff is far from friendly. I'm used to the more up beat staff who actually look like they're making an effort to work aside from one of the girls there. I could describe most of their female staff as pretentious, snooty, and inconsiderate which doesn't qualify for good customer service. I was very polite in saying please after my order requests, said thank you when I was handed my items, and I was greeted with a response of silence. I'm not sure if they frequently get not so nice customers, and maybe that's why their so off putting and bitter, but still not acceptable in my book. Would only recommend if you're desperate for your drink's consistency. read more

Perfect for a java jolt when cruising I-5 between Portland and Seattle. Right at the halfway point between the two coffee capitals, this unremarkable Starbucks is just a couple of blocks from the interstate. Always friendly, wifi equipped and open-late; this is a quick and easy stop to take a break and caffein-load to keep from falling asleep. read more

54 dollars in lattes under one order. They made a mistake by giving me a green tea latte instead of gingerbread Bc they changed baristas half way through completing the making of my order. The vet tech who the latte was for was unimpressed by the green surprise she got when trying to enjoy a gingerbread latte. I returned the drink after my call to the veterinarians office and all they did was make the drink correctly...no "have a drink on us" coupon or anything. That is not the service I expect or typically receive at starbucks. Totally unimpressed with this location. read more

Friendly service! The staff knew my name after just 2 visits. All the drinks met the Starbucks standards and the business was clean. Great job! read more

Really the worst service I have ever experienced. I actually love Starbucks and frequent locations in Seattle and Portland whenever I can. But when I am in Centralia, I make sure to go without. The barista who made my beverage got angry after I politely told her that she had made my drink wrong, and then she proceeded to make it wrong again with a very rude look on her face. It's not worth my time or energy to deal with people like that. My advice: go elsewhere... read more

The place was pretty much empty and the staff was still short and unfriendly. They also rang up my drink wrong and charged me for 1 too many shots when I tried to point it out to her without being rude she just made excuses about how different places cost different amounts. I get that, but when it's exactly the amount of an added shot you'd think she'd double check. Then they also made my drink wrong. I get the same drink twice a day everyday so I know what my drink tastes like. Not only that but when my drink was done the barista rudely told me that I could grab a straw on my way out the door instead of just telling me they were on the condiment bar. Sad because I stop at this on on my way to Portland at least once a month. I'll just keep on going and stop at the one a couple exits down next time. read more

One of the best customer service locations ever! Always kind & never act like I'm bugging them by asking for what I want. A breath of fresh air. Consistent with the drinks and very clean! read more

I have stopped at this store many times. Inside it was dirty no towels in the restrooms. Service was slow even though they had a full staff. This store has gone down hill and needs to get with it and clean up! read more

Would give 0 stars if there was an option. That being said, the service was horrendous and the coffee taste bitter -is that just me who thinks that..? No, it's definitely bitter. Now back to what I was saying about service, that primarily has to do with how the manager acted when given more than 2 orders. Really? Is it THAT stressful to the point where you feel the need to yell at your employees? All in all, the experience made me uncomfortable and I won't be going to this location anymore. read more

Poor poor service. Keep driving find a local coffee stand to patronize. Starbucks doesn't care about you they just want your money!

Terrible service!! Passing thru on my way to Oregon And I remembered there was a Starbucks off this exit so I stopped to get my usual. I had stopped here a couple months prior and did not have a good experience so I was apprehensive about going here again. Contemplating waiting till I saw another sign for Starbucks. However I decided to give them a second chance. I get up to the ordering spot and I had to repeat my drink order 3 times. Immediately I'm like great, not again. I Get my drink and I could tell it's the wrong right off the bat based on the coloring. It was a mocha frap instead of a Carmel. I pull out of the drive thru so I'm Not holding up their line and I proceed to park. I taste the drink anyways to see if it's something I can live with so I don't have to be a pest. However it was horrible and I couldn't wrap my head around paying $5 bucks for a drink that was A. Wrong and B. Nasty. So I went inside to ask for a remake. The guy seemed annoyed with my request but too bad. I work hard for my money and at $5 a pop I should have the drink I ordered and it should taste right. I waited 8 minutes for my remake and it was still horrible. Instead of complaining I just left as now I was running late for my work thing. I wouldn't recommend anyone stopping here. Just wait to you come across another one. Save yourself the headache. read more

This is the only Starbucks I've been to that has no idea how to make coffee. Every single time I've been here they either make my drink less strong than I pay for, or completely mess up my order. The customer service of some baristas is awful, they are uneducated on coffee and how to prepare it and they either are rude in the morning or just flat out have an attitude that make me go to the starbucks next door at safeway which has excellent customer service. I will be going there from now on. There is a reason this Starbucks has two stars. read more