Normally Starbucks will do a decent job with their drinks. I ordered a cold brew today and asked them to put a LITTLE bit of milk and sugar in it. when I got the drink it was so WHITE it didn't look like there was any coffee at all in it. When k tasted it, it was so sugary that I can't even drink it. I've ordered the same before, and most baristas are competent and can listen to the order. Apparently not at this Starbucks. This is the nastiest drink I've ever had from them, and a total waste. If you'd like your order to be as you asked, DO NOT come here. read more

Friendly staff (and very energetic haha), fast service, great tasting stuff. exactly what I expect from a Starbucks.

People in this town love their Starbucks. The drive thru is usually long, and the walk-ins keep this place busy. So when a malfunction or service disruption occur, caffeine-starved patrons quickly turn into an angry mob. The friendly staff can be harried and error-prone at times, but for the most part, this location serves my latte-fix satisfactorily. read more

We needed this Starbucks desperately in this part of town. This location is nice and clean, friendly staff, and the best coffee. They don't have the clover, but you can get pour over or french press. read more

Every time I come here the coffee tastes different. Very little consistency between the baristas. However, it is in a convenient location, and it has a drive through and I count on one hand the number of coffees from this place that were undrinkable (just down right gross). I have never been inside, so can't comment on that but the drive-thru employees are always pleasant. read more

Love it!!! Great staff, fast service, and amazing coffee!! Even when they are busy they are still super friendly and quick. The drive through baristas always have a smile on their face and have a pleasant attitude. read more

My mother took my friend and I to Starbucks to treat us during a recent visit. She said it was happy hour (BOGO) and that she had a free drink reward. She provided the barista her Starbucks member card and was told that her account couldn't be looked up without her phone. My mom had forgotten her phone so she wasn't able to access it. Not sure why you have a member card if you can't use it... but okay. My mom then got the total and asked, "Isn't it happy hour?" The barista said yes, but you have to have the app. Again, the Starbucks card doesn't suffice and my mother's knowledge of happy hour (she's a frequent flyer at Starbucks) didn't matter. While my mom was talking to her, I pulled up the app on my phone to get the happy hour deal (I already had the stupid app downloaded), but the barista had already swiped my mom's card and said it was too late. I was completely displeased with how they treated my mother and their customer service is seriously lacking. I will not go here again and am very disappointed that my mother's attempt to treat us ended with me being upset about how she was treated. read more

Their drinks are good. However this starbucks seems to be slower than others in DFW. There is always a wait when I go, which is fine, but it seems to take longer than necessary. Staff is friendly however. read more

Just placed a mobile order for pickup at this location. I ordered a White chocolate mocha with whip and extra sugar. What I got was a bitter, plain black coffee. No flavoring. No whip. No sugar. The Baristas never spoke or even acknowledged my presence. I gave them two stars because I have received correct orders here before. Not this time though. read more

Thank you so much for helping out my son's Eagle Scout project with your donation of coffee. Your kindness is greatly appreciated. The coffee and my chai tea latte were delicious as well. read more

Came to get a coffee at 9:45pm and the doors already locked (closed at 10). Employees left shortly after before the time they "officially close". Change your operating hours to an earlier time if you don't want to be open the hours you list. read more

Had a little bit of a wait in drive thru line, and when we got to window we were told two of our drinks were free for the wait. Pretty nice of them. Thank you Amber! read more

This is literally the SLOWEST Starbucks ever! Every. Single. Time! I will never go to this one again once the Prosper one opens up. Today it took 31 minutes just to get to the speaker box to place my order. The line was wrapped around to the side of Fuzzy's. Then another 8 minutes from when I placed my order to receive my order at the window. 39 minutes in the drive thru line? Unreal! Other Starbucks locations have their drive thru mastered. I don't think I've ever spend more than 10 minutes in any other Starbucks drive thru no matter how busy. This location is slow all around though. Last weekend I ordered on the app before I left my house because I knew I wouldn't have the time to sit there for 30+ minutes in the drive thru. Ordered, drove to the store approx 8 miles away, and 20 minutes after arriving my order still wasn't ready. I asked about it twice. Once when I arrived and once about 10 minutes in. I finally asked for a refund 20 minutes after arriving because I had to leave. They issued the refund, no apologies or words spoken at all, and then she went to look and a ha! My drink was sitting there half melted. This place is ridiculous!!! read more

I come here almost 3 times a week religiously. Great service fast quality coffee. Exactly why Starbucks is who they are! read more

Starbucks - Drive thru is fast!!! - Coffee & Tea Near Me - Cross Roads, Texas

Love this location on 380 at Crossroads! The baristas are always so friendly- so far have always gotten my order perfect- and tastes great every time. read more

Love my morning team. Andrew and his staff are the best. They make me smile each and every morning. What would I do without them? I would have to make my own coffee..... read more

This location is horrible. The staff is insanely rude. I sat in the drive thru for 25 minutes, waited at the radio for someone to help me for about 7 minutes, and decided to order at the window (assuming it must not have been working). When I politely and patiently I informed the worker at the window, she snapped at me and told me she had asked if I could be helped "4 Times" and that she had just sent the person in front of me back around for the same reason and that I needed to go back around as well because she had the order ready for the person behind me. The worst of it all was how incredible rude she was before I even complained.... will not be returning. read more

This location is terrible. Went through drive-through on 2/6/18 and waiting in line at least 10 minutes, they wouldn't take my order, so I drove on up. The cashier was so rude (and I had an easy order) and said in a very rude tone that I would have to go back around and wait another 10 minutes. No thanks Starbucks! I will drive to another location or better yet another coffee place right down the road. read more

I asked for lite ice and get a cup full of ice.. I told her I wanted lite ice and with attitude she says I did do lite ice and so she removed some ice and i got about half the drink and she wouldn't even top it off after removing the ice. Horrible service! I live close by and I will drive out of my way to go to another location. Pretty ridiculous when you spend $5.00 on a drink and can't even get it filled up. read more

i go to starbucks all the time, and am rarely disappointed since it's such a large chain that emphasizes consistency and customizability. but this location is not only on par with all the others, but better! i get a grande soy latte nearly every time i go to a starbucks, and it's always good, but the espresso is so much more present when they make it here. the first time i got it, i thought it was a one-time thing, like they pulled a bigger shot on accident. but it has been so flavorful each time since! tastes more like a gourmet latte from a local shop than from starbucks, and i love that!!! on top of this, the drive-thru is super fast and the baristas are always friendly! keep doing what you're doing, starbucks cross roads! read more

I went into this location on Mother's Day morning. You would think the service would be extra special. Instead the manager was a complete ass and very rude to me for no reason. Apparently even though they have 2 cash registers, they only open 1. Heaven forbid you stand in front of the wrong one, or assume the 2 open registers means both would be in operation. You will be lambasted for your mistake. Apparently 9 Starbucks employees working is short staff for them(according to the manager). I am not sure where you would fit anymore of them. I see another review on here also makes mention of their rudeness. It seems like a new business to the area would be interested in keeping customers. But I guess if the manager is a jerk, why would anyone expect the average worker there to know how to treat customers? He's training them! I would avoid this location until they get better management and customer service training. read more

Ok, I'll start by saying I'm sorry to all Texans who think this is what Starbucks is supposed to taste like. I can assure you it's not! I've tried this location multiple times now, probably one too many. I should not have to go home and add flavor to my almost $6 drink that "supposedly" has added flavor! I also shouldn't have to ask for extra flavoring if it's done right. I guess I should expect this horrible of tasting coffee with being so far from Washington state (where I'm from and where Starbucks originated) . But not this many times in a row! I've tried many different drinks to see if anything will change and I'm still so disappointed each time. I'll add that the customer service is good and the food is good as well. But for a coffee shop...what should be best is the COFFEE. Maybe it's my high expectations from growing up in the Seattle area, but I also believe you can do better! Long story short, I cannot return to this location and waste my money any longer if you cannot make a decent drink that's listed on your menu. That should be Starbucks 101. I'll add my order was not complicated in the slightest. Call me a coffee snob but for a chain like Starbucks you all should be on top of your game. read more

Been here twice and I have yet to receive the correct drink- on two different visits I have asked for two pumps of hazelnut in my Mocha and they have yet to put it in there. With what it cost for a drink, I am Not happy about not getting what I pay for read more

How does Starbucks run out of sleeves for their piping hot coffee??? It's a COFFEE HOUSE!

this Starbucks pales in comparison to my Denton locations. My daughters and I spend way too much money daily on our drinks and baked goods. Rather than the drive thru we went into the store today and with my order I filled out another holiday punch card. Erin was superficial and would not apply my punch card to my drink. No eye contact, not welcoming at all. read more

So far, these folks are fantastic and the SB is as expected. So considering other SB staff is typically the "special snowflake-type" it's refreshing to experience great customer service again! read more

For some reason the music is constantly not playing or to low to hear. The music is one aspect that makes going to Starbucks such a treat. This location has a serious problem with presenting the total experience. read more

The staff at this Starbucks always provides excellent and friendly service. My drinks taste great, the line moves quick, and this location tends to have a lot of customers who, "pay it forward" by picking up the next cars tab. Overall, a top notch Starbucks with lots of good vibes. read more

I used to go to this Starbucks every day on my lunch break as it's super close to where I work and never did have any problem but after a break from Starbucks I've started going again regularly and I just don't know what happened! More often than not it's a super long wait in the drive thru (I'm talking 15 min or more) and the quality of the drinks have gone downhill. Not very consistent in flavor. Today was the last straw. I waited forever once again in the drive thru and one I got to the window they said my drink was free because it took so long..which was great BUT when I was on my way back to work, I took a drink and it was super bitter, it was as if they didn't put a drop of syrup in my vanilla latte. I didn't have time to go back as they already taken up so much time. I don't want to stop going but I've just about had it! Come on you guys at this store.Get it together!! read more

I am A real estate Agent and meet with clients at this Starbucks. This location really stands out from the others. Kelsie is so amazing!!! My clients have complimented her and she really creates a positive upbeat environment. I am grateful for her and would hate to ever see her go!!! The other employees I have encountered are all really great and make this location THE GREAT PLACE THAT IT IS. Kelsie really stands out though and again I am grateful. read more