Slowest place I've ever been to, even with a mobile order ahead, I had to go in and wait for more than 10 minutes.

Great service Chai tea late was my favorite Clean and pleasant Very quick Good spot for morning breakfast read more

Ordered ahead of time to pick it up as fast as possible (I was told - over the phone - close @ 930pm); arrived 9:10-915pm, completely ignored 5min when I finally had to call. Was told they threw my order out and to come back next day!!! No phone call to warn me or anything! read more

They are soooo slow. Worst Starbucks in SWFL. If you do a mobile order, prepare to still wait like 25 minutes after coming in store. We try to avoid this location. read more

I am always indecisive when it comes to coffee at Starbucks but JasonD helped me figure out what I wanted and didn't rush me when a line was somewhat starting to form:) read more

Today I went through the drive through, I paid with a gift card. The girl tried to keep my gift card, telling me there was nothing left, I asked for a receipt and magically she said there was still 16 dollars on it and gave me back my gift card! She wasn't willing to until I asked for the receipt! Looked bad on her part! I don't like feeling like I'm being stolen from especially when I already know some of my money is going to support a war that I don't support! Shame on you Starbucks! read more

So coming from Arizona where there is a Starbucks on each corner it's weird that there are virtually no coffee shops in Ft Myers. No Starbucks, Dutch Brothers any of the West Coast chains . And this location is way small, less food options , not as high tech as West Coast stores...Staff is super nice ...If they had half of what stores in Arizona have they would double business. Also lots of gift options for the coffee drinkers in the West Coast stores...This staff is great but could use more food, drink and retail items. read more

Busy place. Everyone loves Starbucks. Trying a Vanilla Bean Frapp They keep the line moving. read more

Starbucks - Need my Mocha Frappuccino Blended Coffee - Coffee & Tea Near Me - Fort Myers, Florida

My fave Starbucks in Ft Myers. Staff is very friendly. My drinks are always delicious and I'm always picky. I've tried different breakfast items and they've all been delicious. My hubby and I really love this place. read more

Waited 10 minutes at the microphone to even get my order taken, was at the window for another 6 minutes and they didn't even open the window to accept payment. Gave up and left. Slowest Starbucks I've ever been to do not go here if you expect normal speed service read more

As an ubereats driver, this place is a s%/t show. If you want to be ignored, have your completed order sit there until it gets cold, watch the employees lose their minds because someone asked for a straw..... this is the place for you. Otherwise..... stay clear. read more

I understand that Sunday mornings are crowded. But we waited here for an hour to get a black coffee and a cold brew, two items that take absolutely no prep time. These types of orders usually get fulfilled at the counter bc they're so fast and should not be going into the sticker queue with mobile orders and fancy espresso drinks. Not only that but when our stickers get lost, there's little understanding from the staff which doubled our wait time bc they couldn't pour a cup of coffee and cold brew. Super frustrating experience. read more

Good Morning, Question on starbucks star program I noticed when I buy a venti coffee now it costs me 3.46 dollars I get 6 stars. But if I use my stars to buy that same coffee it costs me 50 stars. Q ? How much did my venti coffee really cost me in total ? 3.46 = 6 stars at purchase 50 stars for free one So how much was my coffee using my stars ? Please tell me. Thx you read more

Esteban came up to me as I was studying and asked me if I was satisfied with my drink... he noticed I barely drank from it. Honestly, I told him my iced tea was a bit watered down and he offered to remake it with less water and even brought it over to me in less than 5 minutes. Great experience. Thanks Esteban!!! read more

Starbucks - Regular black ice tea vs less water black ice tea - Coffee & Tea Near Me - Fort Myers, Florida

You would assume this place has it together. There are 8 employees and only one making coffee. The estimated time usually is about 20 mins to get what you ordered. There are always a ton of people waiting. Management needs to look at the organization here and how things are made in a timely manner. The system does NOT work for this location. read more

Service was terrible, took 45 minutes in the drive thru with maybe 4 vehicles in front of me. Gossiping with each other instead of working together to make drinks read more

Ridiculously slow. I've been in drive up line for 7 min and only moved up two cars. And it's late morning not rush hour.

Mia and her teammates are great and happy and kind and stressed but they smile through it all and they're doing great!! They always do the right thing and help customers!! This one and the one downtown are the best locations in FT Myers read more

I love Starbucks but I hate this location. I've been here a couple times and the same problem happens. Today I ordered a cheese Danish, cookie, and caramel ribbon crunch. I did a mobile order and it said my order would be ready at 9:55. I get there at 9:53 and my cheese danish and cookie is there so I wait for my drink. Seven minutes go by and it's now 10:00 I go up and ask if my drink is being made. They apologize and say they will have it made. I sit down and see a cup that looks like it has caramel so I wait for my drink but instead of making my drink they refill cups, lids, trays, and literally anything. It is now 10:07 and nothing so I go try to ask but there was a line. I saw people getting their drinks but I was before them. This Starbucks has horrible customer service. I will NOT be coming back horrible customer service and they lie. read more

Love Starbucks- but not this location. Our order is always wrong and our visits last way too long because of a remake each time. The Target across the street is a way better option than coming to this location. read more

Worst Starbucks in Fort Myers!!!!! We waited in line for an hour today to get our drinks and 3 scones. We got our drinks and they were completely wrong. My white chocolate Mocah was just a Mocah (no white chocolate) and my boyfriends caramel Frappuccino was completely watered down and the whip was melted down because of how long it was sitting. Awful service when we had to walk in and ask them to remake it. read more

Never has any pumpkin! I'll just go to Dunkin' Donuts across the street. It's cheaper and never out of pumpkin drinks.

Seriously the WORST and SLOWEST Starbucks EVER!! Guaranteed to take 30+ minutes to get your order whether you order ahead or not and whether you go in or use drive thru. And after waiting all that time to get to the squawk box or your name called, only for your order to not even be started because they are always out of everything. Everyone who works there is short (not in height, but manners and patience). I guess I'd be miserable disappointing EVERY customer EVERY DAY if I worked there too. I would seriously never go there ever again if it weren't such a convenient location and I regret ordering every time. Should just goto the Target Starbucks. When will I learn? read more

This place has changed a lot. New staff and very friendly. I appreciate I am remembered every time I come in and my order is also remembered. I did not give it a five star because the place is so busy I believe the cleaning gets put on the back burner. Otherwise love to come here. Noise during the day is pretty loud. An hard to find a seat. read more

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This location is going downhill. Literally waited in the drive thru line for 45 min. Starbucks needs to hire competent folks. New people should be trained for weeks before serving in the drive thru. read more

STILL BELOW AVERAGE STILL NO MILK This place has been open for business for 2 years now. Although it seems to be surviving with a steady stream of customers, the service & management have not improved. The coffee is the usual Starbucks' fine quality, but at the separate counter where you ad milk & sugar there is NO MILK at all; only cream. What is up with that? Have you ever been in a Starbucks that has no milk at all, whole, 2% or no-fat - only cream? I really don't care for cream, either the calories or the taste. Upon request, they will take out a gallon jug of milk and pour some in a cup for you. Too much. read more

Starbucks - Coffee & Tea Near Me - Fort Myers, Florida

This has to be the worst Starbucks in all of Lee County. Every time I go here there's some sort of problem. Either they lose your mobile order, have two people working, or make your drink wrong. Don't ever waste your time going through the drive thru... it's always 20-30 minutes wait no matter how many customers they have. You're better off going to the target Starbucks across the street. read more

Just a drive thru only, and right across the street from the Starbucks in the forum, this place JUST Opened. Its good. When isn't it honestly read more

Starbucks - Coffee & Tea Near Me - Fort Myers, Florida

Very slow service - takes at least 30-40 min to get through drive through. Poor service inefficient staff

Ysabel at this location was incredibly rude when we came 2 minutes early for our mobile order. The drinks were not made correctly. We submitted our order about 5 minutes before we made it to the location. We were not rude or upset since we know we were a little early, but she kept saying "Check your mobile order time before you come". I've never had an employee with such an attitude & upset about a 2 minute difference. Do better Ysabel!!! read more

Usually always come to this Starbuck for the most part has great service, clean and just an all around great atmosphere. It is one of the more popular starbucks because of location. My only issue is customer service lacks a little bit seems under staffed at times. Sometimes can be longer then a 10 min wait. read more

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Sat there for an hour waiting for my drinks. The employees were standing around talking when I finally got to the window.

Need more equipment, staff does what they can but too slow waiting for the food. Took 20 minutes was hoping for a quick stop.

Excellent service! Having an antsy drive in the rain through the highway and while they were busy and understaffed we had an excellent partner actually run our drinks out to us while we were in the DT line after I had called to ask if the wait was long enough for us to just leave. I don't live in this area and only stopped because it was storming, but they went above and BEYOND what they had to do to make the moment more than right! Wish I had gotten her name but she made my mom so happy. Love to y'all!!! read more

This location took FOREVER making the drinks. Waited for over 20 min for an iced coffee.

This Starbucks on forum in fort Myers has the worst customer service ever!!! Their attitudes here are horrible. They mess up your order and when you ask kindly for the correct order they not only make you wait an unexceptionally long time, the manner in which they do it is unacceptable. My family members work fir Starbucks and the people here, with a few exceptions, really give you a bad name read more

Be prepared to wait in line for 45 minutes. Probably one of the worst Starbucks I've ever been to

Don't go to this location if you don't want to get yelled at, I came in to pick up my order and when I got to the counter I saw my Frappuccino ready to go, I waited for 20 minutes (not exaggerating) for someone to come and bag it, by this time the drink was basically soup and instead of having them remake it for me I started to bag it myself since the bags were available. When I grabbed the bag this worker 6"3" tall old lady yelled at me for doing so and I brought up the fact my drink was melted and she ignored me. Not only that I asked if everything was in the bag she handed to me, in a separate order and she said "I don't know your the one who bagged it" instead of telling me what the contents were in the bag that she bag herself and then she proceeded to shove her liberal political ideology down my throat for not wearing a mask even though it's is not mandated in Florida.. Never had these issues at Dunkin, And that's what I'm taking my business from now on. read more

Horrible drive through waits. Never once has it ever been that we wait less than 15 or 20 minutes. If you go inside it's fine, but never got through the drive through, it's useless. read more

Waiting for 35 minutes so far in the drive through and when we go up to place the order they are out of cold brew.‍5:50 and needed some caffeine for a quick 2 hour trip back to Tampa so we took what we could get. SOOOOO SLOW!! No stars would be my suggestion! read more