i always have a great experience with this starbucks. the staff are very nice and my drink is always delicious. best starbucks around here by far. read more

Sunday afternoon pick me up. Quick drive through with friendly service from the staff. read more

Starbucks - Outside - Coffee & Tea Near Me - Groton, Connecticut

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I had the most unbelievable experience here the other morning. I ordered my drink, it wasn't made. They asked me what I ordered, I told them. They said they didn't have the order and just stared at me. I asked them if they could make it and it started the most bizarre back and forth. They refused a couple of times and only agreed to make it after the manager - Cathy - stepped in. They talked about me the entire time while making it. As I am leaving the barista yells sarcastically "have a nice day" and the other yells "your mother!" Horrible employees. read more

If you go to this Starbucks, plan to sit in the drive-thru forever. They are ALWAYS out of stuff. I've tried to order the new Strawberry Funnel Cake Frapp four or five times now, but they're always out of some part of it. I still haven't tried it and it's been out forever! Yesterday was the final straw for me though. I sat in the drive-thru for a total of 26 minutes. It took 11 minutes just to reach the speaker, and once I did, what did I see? A long list of all the things they DON'T have. Out of ALL Frapps...wth? WHY was this not also posted at the start of the drive-thru?! Where people can see what they're out of then turn around before pulling in and being TRAPPED in that line? Once you enter their DT, you're in it to the end. Sure, I could have ordered nothing, but I was sitting in that line regardless, so I might as well find something I can drink. I don't appreciate being forced into it, though. I would have left as soon as I saw they were out of all that stuff, if I had been given the chance. That being said, the staff has always been nice at this location (hence 2 stars instead of 1). Very friendly and polite. I know most places are understaffed right now, so I don't mind waiting longer for things, but I DO mind not being given all the information before getting in line. When I asked why there wasn't a sign by the dumpsters before you're committed to the DT, the lady said there was one, but someone stole it. Mmmm, yeah...ok. Then PUT UP ANOTHER ONE. What is up with the management here? Never again with this location. It's purely D&D for me from now on. read more

Starbucks - After 11 minutes waiting to get to the speaker, I pull up to this. Why is this not also posted BEFORE people get trapped in the drive-thru?! - Coffee & Tea Near Me - Groton, Connecticut

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Best Starbucks, hands down, always makes my day better! Special people and drinks made with care.

I received horrible customer service at the drive thru window. The worker was upset that I pulled up to the window at 6:54 when my drink was promised at 6:53. She made me wait in the parking lot for someone to bring it out to me. It was one drink. A co-worker apologized for her poor attitude. I would consider putting her somewhere where she doesn't have to interact with customers. read more

In terms of the best Starbucks in my area I would say it's between this one and the Norwich one. They are both pretty speedy in terms of the drive thru which is where I end up most days due to having my kid with me. The staff here are friendly some more than others. The service is fast and the coffee that I order is always made well. I have no complaints about this location. read more

Starbucks - Coffee cake - Coffee & Tea Near Me - Groton, Connecticut

Always check your breakfast sandwich because the one I received this morning the bacon was RAW read more

Starbucks - a hand holding a half eaten breakfast sandwich - Coffee & Tea Near Me - Groton, Connecticut

Just like every other Starbucks I have ever been to. They never disappoint, whether its the friendliness of the staff or the quality of the products. I am really getting into these nitro cold brews with the sweet cream. This location is well laid out, considerate of COVID restrictions, and always clean. If they were not the best in the past they have gotten right back up there! Bk read more

This is the FASTEST starbucks i have ever been to, i've gone a handful of times and every single time I order I drive up to the window and it's ready. I was mindblown lol I order a venti chai tea latte w almond milk and sweet cold foam... ready in 5 seconds. Staff is really nice and my order has always been right. 10/10 read more

This is the slowest place I've ever been too. If you only get drinks, it's just like any other Starbucks. But if you're on a schedule don't bother getting food. I waited for 20 minutes (after the time the app said it would be ready by) for one unheated piece of coffee cake. Even after asking twice for my food no one checked on it or acknowledged that I had been waiting. The food is not worth the wait. read more

Staff is friendly and quick. Some inconsistency with people at the register in terms of getting my order correct but overall accurate. read more

Starbucks - Iced citrus green tea latte - Coffee & Tea Near Me - Groton, Connecticut

This is, y'know, a Starbucks. I had a super weird experience here though. I placed my drink order inside and waited. It was busy enough with drive through orders and online pickups that I wasn't sure if my order got lost in the shuffle. After ten minutes or so, I peeked over the counter to see if I could identify my drink being made because I didn't want to pester them if they had just not gotten to it. I saw my drink was in-process. Cool. I waited. I drank it. Afterwards, while I was finishing my bottled water, a manager approached me and said one of the employees thought I was recording her. (If it matters, I am a woman too.) I was surprised and said I was not recording anyone, just had my phone-wallet in my hand while I waited for my drink. He left and came back with a second manager and they asked me to leave because the employee was having anxiety. I've never been asked to leave a business before, and it's a bummer this was the first time because it's the coffee shop on my daily walk. So, three stars for standing by their employees and making normal drinks. Minus two stars because I can never go back, I guess. I still have no idea what they thought I was up to. read more

It's not the best but it's not the worst either. Staff is usually friendly. Had one encounter with the barista (no, not the drive through lady who was kind but the barista who made the drink) she got major attitude when I sent the drink back to scoop some ice out of an ice coffee drink that I ordered with "extremely light ice". She told me "this is light ice" and gave the drink back to me. I do not do well with conflict, but it takes me forever to drink cold drinks due to teeth sensitivity and I always order the Trenta iced coffee, no classic. The glass was over 3/4ths full. She refused to hear me out and wouldn't remake the drink. Instead or arguing I just left. I got home and poured the coffee into a normal cup and it was already slightly watered down. Overall I realize it may be stupid to complain about the amount of ice in a drink, but when you take over two hours to finish a grande and wel over half the day for a larger sized, I don't feel it's that bad to ask for next to no ice in your cup, not almost filled to the top. read more

Either they need more staff or need speed training. Once you enter the drive-thru plan to spend about 10-15 mins just waiting. If you want to get out of line you can't. You're stuck. There's no way to drive around the line to exit. The staff is friendly. read more

Went around 7pm on Labor Day ordered 2 fraps.?we were waiting for about 10 min at the window after paying. Avery then walks back to the window and asks us what we are waiting for, we tell her . Only one frap was made and already melted because it was just sitting there. We still had to wait another 5 min for the other frap. It wasn't even busy for there to be any confusion . Morning crew is great but Avery needs to get it together read more

9 stuffs working behind the counter, only one customer waiting for service, perhaps couple car on the take our window, no one even acknowledging I am waiting to put in an order, that's almost 10 minutes stood at the counter and wait for someone to take my order. I will never come to this Starbucks ever read more

So today I stop by at this location.. The cashier is giving an attitude and I was very nice to her like darn what did I do to you for you to give an attitude like that. You need to talk to you employees on how you goin to approach your costumers read more

I'm dropping my review by a star because although the baristas are friendly and the drinks always seem to be made accurately--I have had even more outrageous wait times--every time. 30 minutes at the drive thru. (And you're TRAPPED once you're in the drive thru--there's no way out.) 15 minutes in the store while FOUR customers who came in after me (and ordered the same type of drink) were served before me. I'm really getting annoyed with this place and I don't understand why corporate doesn't bring in someone to help them learn to expedite. It's not that difficult to call out a drink while it's being ordered and begin on the drink right away. I really hope they speed up a bit and I don't have to stop coming here altogether. read more

I am in the drive-thru line here often. The employees are always friendly, they always get my order correct, and the drive-thru is pretty fast compared to others I've been to recently. No complaints here! read more

Yes, there's usually a long wait if you're using the drive through. If you're a Starbucks fan then it might not be so annoying. I can't think of a time I was there & it didn't seem like forever to get my order. From my few times inside it seems like they're well staffed & I've been to busier locations without issue. It's not the closest location to my home but if I'm in the Groton area I'll stop in. I just know it's gonna be a while. read more

Drinks are good but the service is SO SLOW. I only go if I order ahead. Lots of seating and a few outlets. read more

What happened to your menu? For those who don't frequent Starbucks often and have no idea what the menu used to say prior to being downsized, it is extremely unhelpful to have the cashier tell you you can order "whatever you want". Thanks. How about a menu? read more

Not the first time ive been to this starbucks and not the first time ive waited 10+ minutes for a drink as the heavily distracted barista tends the walk up counter and drive thru, with the preference on getting the drive thru patrons their drinks. BOOOOOOOOOOOOOO read more

This use to be a quick Starbucks to go to, but in the last few months it takes forever. I'll usually be the second car in the drive through and easily wait 10-20 min for a single drink (without the car in front of me ordering more than a drink or two). Tonight, I placed my order, waited 15 min to finally get up to find out they were washing their decaf espresso machine at 6pm. If you close in a couple hours, wouldn't this wait? I imagine I'm not the only person who wants a decaf latte at night. It's too bad you're stuck in line once you're there, I'm sure more people would just get sick of waiting and leave. read more

I come here often. My drink is always right. The staff is always friendly. There are plenty of places to sit and work on projects, socialize or read. I come here as my top choice before the other two in the area. Keep up the good work! read more

My go-to coffee shop. Clean comfortable friendly. Always well stocked. Highly recommended over DD. Try the new Trenta size. Also soon to get beer and wine! read more

Starbucks - Coffee & Tea Near Me - Groton, Connecticut

Very disappointed with this Starbucks. Managers I've seen multiple times outside the store as their employees struggled to get orders out the window. We spent over 20mins in drive thru for 2 blonde lattes one time. Many other times had to pull out of line and forget about it the wait time was atrocious. The employees working were trying their best without help from management. Even after asking for management we were told they werent there. Just awful. This has been going on for a long time. We usually attempt to order from here between 9am and 11am. read more

Just left Starbucks Groton. Waited (next) in line for 10 minutes as cashier discussed personal business with the person in front of me. May have been another's Starbucks employee, but not sure. Ridiculous! BTW -I recognize the same guy from previous visits. I just thought he was just chill. Now I think he's just bad! They still may be chatting as far as I know. Going to the Starbucks at the Marriott to see if it's any better. read more

This is an average Starbucks. Food and drinks are good and there's lots of seating. This is quite a busy location so be prepared for waits. Service was average, I waited to make sure the barista wasn't occupied with the drive-thru headset. He didn't say hello or anything at all so for a while we just looked at each other. read more

the drive-thru was closed, they couldn't make any food that needed to be warmed, they did not have hot cup sleeves, they did not have hot cup stoppers, the service was rushed read more

I agree with others that this is by far one of the slowest Starbucks I have ever encountered - that said, I don't care much. This Starbucks represents more than just a giant corporate coffee shop chain - every time I visit it brings me home to the west coast. Yes, dunkin' donuts was a novelty when I arrived to the east coast and for a time I cheated on Starbys with this new, yet brief fling. But, now I return to starbys for their passion ice teas, frappacinos and vanilla lattes. Ah, the slightly burnt taste of espresso - home. read more

Friendly baristas. Will always remake your drink if you aren't happy with the one served.

Excellent service and wonderful coffee. I'm sure if you're reading this you're a fan of Starbucks so I won't go on. My recommendation is a Grande, Soy Chai Latte, No Water with a shot of Espresso. read more

Best Starbucks I've been in recently. Pleasant staff, clean and comfortable. Stopped in for a break in my morning and had a cappuccino. I will definitely be back to this location. read more

The baristas here are always friendly, the store is clean, and they almost always get your drink right. Only four stars because the drive through is usually pretty slow. read more

As always horrible service! Been here for 30 minutes because my order was skipped! Completely ridiculous! I don't come here often because I no longer live in the area and every time I come it's worse. Ever since the male manager that was here left this place has quickly went down hill! I'll skip from now on and stop and the one on Flanders road as they know how to train employees and run a business properly! read more

Clean with plenty of chairs and tables. Wifi, drive through and mobile payments. Only a few parking spots immediately next to the building, but plenty of parking in adjacent lots. The WiFi is typically slow from so many people. read more

Jeremy is the best drive thru barista! Recently I've been spoiling myself a little and getting an iced caramel macchiato -so delicious and you can't find it anywhere else! Lol read more

Went thru the drive thru and the lady was extremely rude. When ordering she kept interrupting us. I ordered a caramel Frappuccino and told her twice extra caramel drizzle. Ordered two vanilla bean Frappuccinos with caramel drizzle and she cut us off once again to give us our total. Explained I wanted caramel drizzle on the drinks. And there was no caramel at all on my CARAMEL FRAP. ITS IN THE NAME. Definitely not coming back here due to service alone. read more