Very inconsistent service. It seems like they have high turnover of staff except those with negative attitudes or outright nasty personalities. I'm guessing this why the drink quality varies so vastly. I order the same basics every time yet they rarely taste even similar. Management must be aware of how awful this location is or they just don't care. Go elsewhere- there is a Bigsby & a SevenBrew just down the road where they actually appreciate their customers. read more

How very sad that a corporation that prides itself on diversity is not inclusive in recognizing and including neurodiversity in that definition. The recent treatment of a person with autism in your coffee shop was reprehensible. I certainly hope that someone from corporate comes in immediately to provide training to the staff on how to show compassion. Writing cute little statements on coffee cups is easy, but actually being empathetic and living out those words through actions is completely different. Be better, Starbucks. read more

I hate to fly so I was passing thru on my summer teacher break on my way to Seattle from Florida with midway stop in Michigan. They were friendly and polite when opening up. I had the best Mocha Frappachino drink that refreshed me and a delicious hot breakfast sandwich. I know which Starbucks to stop at to eat while in Illinois. Thank you for a great experience !!! read more

Terrible location. Placed a mobile order and took 15 minutes past the expected pickup time before I got it. I was waiting for my drink for a long time and witnessed the staff having an inappropriate conversation while moving at a snail pace. Any other location or coffee shop would be better than this one. read more

Should probably just be shut down I saw roaches and ants nasty place with nasty employees the girl at the front counter smelled really bad and she was really rude just shut it down permanently shut it down read more

This location is horrible. The staff should be trained in recognizing and being aware of ppl with special needs. If the person who reported the young man was a manager it's even more concerning. Please do better and train staff to recognize and respect others. Witnessing this was shocking and disgusting. The officer who took over was also unaware and aggressive. These are the people that are supposed to protect , not cause harm or scare others. Especially not people that are already not treated the best by society or recognized . Do better Starbucks read more

Power was out because of storm so didn't get my coffee. I didn't have time to go to another location read more

Honestly disgusted to see such unaware emoloyees, for a clearly autistic person who needs help to get so judged and get the cops called on them for taking a long time in the bathroom. The cop was so aggressive with him. The Starbucks employees and the police department should be ashamed. I hope the manager wasn't the one who called. It's so sad. Poor kid. I hope someone got ahold of his guardian. read more

Not only did I get a dirty bag but my sandwich is inside out too! They'll probably put the bag inside my sandwich next time. Not sure if the person who made my sandwich needs to be medically admitted or take a nap. read more

Starbucks - Coffee & Tea Near Me - Joliet, Illinois

Wow. Expected a long drive thru line. Ordered a med sized coffee. With cream. Not anything foofy or flavored, just regular cream. The total was $4.79 for a menu listed item of $2.69... I WAS BEING CHARGED EXTRA FOR CREAM?!?!? I asked if it was the right order. Yes I asked why the price listed different from what I was charged... The charge was for cream in my coffee ... I'm afraid if I were to put sugar, I would be charged by the packet also ... Just wow. read more

This is one of the best Starbucks locations around! They have consistently great customer service, they are expeditious in getting orders out and a perfect blend of whatever you order. We are always greeted with a friendly face. Today after I ordered I went back up to get 2 more packs of sugar and one of the workers (Natalie) remembered my name when I asked for it. Customer service like this sets them apart! read more

Starbucks - Drinks - Coffee & Tea Near Me - Joliet, Illinois

Delicious drinks tasted great! Speedy service. Will definitely order from there again read more

Starbucks - Carmel mach & cookie crumble frappe - Coffee & Tea Near Me - Joliet, Illinois

Long lines. Both drive through and inside cafe. No sense of urgency. Staff are extremely nice though. read more

Yeh. Does this look like a Venti? No? Didn't think so You know what this feels like? The manager reached into my pants pockets and pulled out the only $2 I had left to buy my family some bread. read more

Starbucks - Coffee & Tea Near Me - Joliet, Illinois

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Lemon loaf it was in 4 different pieces, was just kinda weird the staff was rlly nice tho and sweet read more

Starbucks - Lemon loaf - Coffee & Tea Near Me - Joliet, Illinois

The SLOWEST store I've ever been to. Cars sit for 8-10 mins without even moving. It's like this every time that I have been here. I don't know how management hasn't taken care of this. This store sucks. Update. Waited in line for 17 minutes, got to the window and was handed the wrong drink and was charged for it when I told her I had a reward. I will never be back. read more

This is 2 minutes from my house and I refuse to go to this one. They never have any food in stock and their drinks are mid. Avoid this location read more

Still a decent place in a pinch but not comparable to Starbucks @ Jewel about 2 miles south of this store... they are much better than this brick and mortar store.... 3/5 is being generous because I do LOVE their morning staff... read more

I mean its Starbucks...There is usually a super long line at this one, also not a ton of parking during busy hours and during happy hour insanity persues, so I suggest downloading the app and ordering your coffee ahead of time. But in the end I need my coffee fix so I will always come back to whichever one is closest. read more

Starbucks - Coffee & Tea Near Me - Joliet, Illinois

Service is always horrendous, they have gotten my order wrong so many times, I don't know why I even bother going back.

Listen, this store is so understaffed and busy and unfortunately is so small that even if they were staffed well I feel like the store wouldn't be able to function well. I really feel like this store has been fucked over by corporate Starbucks, everyone I've met here has always been so nice regardless of how busy they are and how many drinks their managing. I just hope the customers consider this instead of getting mad at the baristas that are just doing their best in such stressful and overwhelming circumstances. read more

not coming back. Worst service I've ever had at starbucks. Girl in the window was so rude, She had black hair with glasses.

Slowest Starbucks I have ever been too. It takes a minimum of 15 minutes to get your order. read more

This is my "go to" Starbucks. The drinks are of consistent quality and they do a good job with "off menu" items. The staff is friendly and even introduced my pug to "Puppacinnos!" The inside is clean and cozy. It is a very busy location, and at certain times the drive thru line can get pretty long. For those busy times, there is parking available out front. On another note, I'm a gold member and really appreciate the occasional free drink and ordering with the Starbucks app. read more

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Sometimes they make the coffee right and sometimes it's wrong so frustrating. I just ask for my money back when they get it wrong and I tipped too . Never again am I tipping at Starbucks read more

So impressed that Starbucks provided free coffee today - not only to Veterans, but their spouses too! Very classy gesture. Thank you for supporting our Veterans! read more

Starbucks - Free coffee to Veterans AND their spouses! Happy Veteran's Day! - Coffee & Tea Near Me - Joliet, Illinois

The kind young women working the drive thru tonight was so sweet and so energetic. Such an amazing worker. We had to wait a little bit for our drinks due to one of the espresso machines being down but after my encounter with the young lady I didn't even care. 12/10 great employee. Hope to get her again next visit. read more

The family and I come here so much they know what we want before we order. Everyone is so friendly here and I love that they are a close drive from my house, when I need my fix, which is usually daily. read more

Starbucks - Iced white mocha - Coffee & Tea Near Me - Joliet, Illinois

Sucky long line and unwilling barista. He wouldn't make my s'mores mix in my ice blonde Americano. The one in Naperville does this all the time. Also the one in Naperville uses cones to prevent people from cutting the drive thru line . Y'all should learn from them. Also don't give me a cup that already has a sticker on it...makes me wonder what was going on with the cup! read more

Seems to have really gone down 1.Please acknowledge mobile orders when they are in line-NOT just certain people 2. Acquire more space-perhaps expand to the vacant building next door 3. If you are going to enforce masks then please revert back to no dine-in. This causes people to hold parking spots for hours 4.Bring some of the drinks out to the cars and take orders out there as well 5. Limit number of custom drinks 6. Restock Toffee and Hazelnut flavors Hire people like Maria-kind, genuine and engaging. This store can be managed better. read more

Horribly run. Minimum it takes to get anything is 15 minutes. It's like they take way too many mobile orders on top of their constant huge drive thru line. If you have somewhere to be, choose somewhere else. I gave two stars bc the staff is nice but other than that it's incredibly inefficient and they have so many people working there! read more

I hate how long the line is here!The good thing I like here is the lemonade drink and the cake pop.There is often a long line!Today,I saw the line going into the road!!I will come here when there is a shorter line. read more

This it the worst starbucks.. rude, dirty and cant seem to keep the flow of the drive thru moving. There are two jewels and a target,if you can get out of your car, close that are all really good and have good service otherwise I go north to the 126 and 59 store they are so nice and no matter how long that line is they keep it moving. This store is a last resort for me. read more

Excellent service, nice staff, accurate orders. Drive thru is quick. One of the best Starbucks out there. Choose this one!

so slow!!!! I don't know how this store is still in business. The line is always backed up down the street, and by the time I get to the window my order is wrong. read more

This was their "zombie" drink. looks like cat puke! managers response was as dumb as the drink. read more

Starbucks - Coffee & Tea Near Me - Joliet, Illinois

Probably one of the most inconvenient Starbucks drive thrus ever constructed.... ever. More than 4 cars in the drive and you are blocking traffic to the cross traffic of the parking lot. This is always an issue as it is a very busy location. So you go inside... super uninviting store. Not a place I'd sit and have coffee at and relax if I had that kind of time in my life. Feels like it should be in a target or jewel. Coffee as always tastes the same as everywhere else. read more

So this isn't about my coffee or my breakfast, both were as I would expect them to be from any Starbucks that I have ever been patronized. This is about quietly waiting for my mobile order to be completed and listening to two associates complain to another customer about mobile orders & how impatient/unreasonable those customers can be. Yes, you were slammed. Yes, there was a drive thru line wrapped around the building (not unusual for this store) & why I came in to pick up my mobile order instead of going through that line. Yes, you had a full house of customers inside as well. You were slammed and I'm sure stressed because of it. However, complaining about your customers that loyally support your business is not okay. Ever. I won't be returning to this location because I would rather support a store that supports it's customers at all times. Please talk about this & learn from it. You at all times represent your store. The impression you give to a new customer could stop them from ever spending their dollars with any Starbucks. The impression that you give could, & in my case, stop a loyal customer from returning. read more

Extreamly disappointed by the mobile order pick up! My order never seems to be done and especially today no one was there and 2 workers had half my order done. When i stood there they asked if i needed something and i said ya my bagels. "Oh ya you had bagels!" Instead they were just chatting and standing around. My pumpkin foam cold brew taste terrible as there is no foam at all. I come here 3-4 times a week because it's the closest to me and i just keep getting disappointed read more

Starbucks - Pumpkin foam cold brew. Without the foam? - Coffee & Tea Near Me - Joliet, Illinois

This location is trash! They always mess up my drink order when I go to this location. This location is the closest to my house and it's the worst! Erica is rude as fuck! Her customer service skills are completely trash! I called to complain about my messed up order and she was implying that I was lying. Then hung up in my face. I will be calling the store manager Amanda in the morning. read more