This Starbucks is huge - looks like a former restaurant (I would not know - not from the area). They were quick though, and I received my order correctly and pleasantly, and was able to be on my way - headed home to LA. They had a drive through and indoor seating read more

Starbucks - Exterior - Coffee & Tea Near Me - La Mesa, California

This is the best Starbucks team in all of San Diego. Trust me, I have been all over South Bay, North County, the coastal region and East County, and they are consistently good here. Great, really. The team is patient, attentive, purposeful in getting to know their regulars. Honestly. There is no Starbucks in San Diego where I feel more welcome and at home. And I find that when I travel outside of San Diego, I always miss the team here. So why did I dock two stars? Two main reasons: Corporate is ruining the experience here, and this is by far one of the busiest locations in the region -- it always feels so chaotic (because of the customers). No. 1 recently, the renovation. The location was shut down for a few weeks and reopened in August 2025 with a new look. Now, I appreciate that the team has more space in the back for storage and movement. They were absolutely crammed in before. But as with this ridiculous Starbucks trend, corporate redesigned what was more of a homegrown feel perfect for students and workers into more of a lounge. We lost seating, lost space, lost electrical outlets for our devices. The redesign, though fresh and bright with new decor and furniture, has been horrible from the perspective of the customer -- especially given how absolutely busy this place gets with students, teleworkers, groups, families, etc. Second, again, I must repeat it, this place is absolutely overrun. I wish the customer space could be extended. It gets crammed, loud, noisy, most always has a massively large line in for the drive through, which backs up for parking and non-Starbucks passengers driving through. And while the locals know how to manage this, non-locals always arrive confused and disjointed, contributing to the chaos. Despite this, I will still return most every single day for the excellent service, the feeling of family, and an expertly made quad shot of espresso. I will just forever miss the old ambiance for what it was. read more

Pick up my order and when I went to eat my cookie I guess a barista at the store was hungrier than I was read more

Starbucks - Starbucks Chocolate Chip Cookie - Coffee & Tea Near Me - La Mesa, California

Great store, fast service, and friendly staff! Very clean and the baristas were visibly working hard when I was there today

Every time I go here around 9pm for a coffee they always find a way to mess up my order. I just wanted my coffee I've been craving all day to be perfect or at least for it to look like what I'm ordering... Today's order 09/08/2025. ridiculous read more

Starbucks - Vs what I got....where's my foam with crunch toppings ?? this is just whipped cream. - Coffee & Tea Near Me - La Mesa, California

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Ugh. This is my neighborhood Starbucks and it makes me so sad to say, but it literally has the saddest employees ever. They are consistently slow, unenthusiastic, and subsequently in zero rush to help their customers. This is the 'only go here as a last resort' kind of establishment. My drinks are consistently wrong, and it notoriously takes twenty minutes for the simplest order. read more

my starbucks was excellent, had a great experience with my buddies from work, the service was amazing as well

It's always a nightmare to come here. Today the girl at the drive thru spilled my drink on the card reader, my car and the inside of my car. Luckily it was an iced beverage. This isn't even what made me upset! I asked if they still had pumpkin bread, she said yes. When reading the order back to me she said banana bread, I said no, pumpkin bread please. She said yes pumpkin bread. The ordering screen still had the previous customers order, but I figured it had been corrected. I was distracted by all the coffee spilled when I got my order I didn't think to check the bread. Imagine my disappointment when I opened the bag to find banana bread. You have ONE job. I'm not an obnoxious customer either with one of those annoying orders. I get an iced americano, black (no extra pumps of anything or annoying temp requests). Do better! read more

I'd say 70% of the time when I order a cream frap they get it wrong by adding coffee or not adding the right milk. I get it every once and awhile but almost every time I go my order is wrong and when I tell the employee I get nothing but attitude Just read the ticket that's all if it says cream plz don't add coffee if it says a specific milk plz add that milk And it's not just this Starbucks it's ever one I've been to I hope Starbucks sees this and fixes it read more

I know I usually get my typical matcha latte drink with oat milk and light ice. But I wanted to put out a shout out for Barista Carson. His energy and kindness made my day after I came from a Doctors appointment. Thank you!! read more

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Hooray for the puppaccino! Thanks SO much to the Starbucks team for making me, my mom, and my fur baby happy! This location's drive-thru service is always very busy, and the line can get very long, especially when there is a special, like the "buy one, get one free." That said, the team usually accurately completes our order. The parking lot is shared with McDonald's mobile order pick-up, drive-thru follow-up. huge and has disabled parking. The disabled parking is right in front of the door, and there aren't stairs. There is also a large outside seating area; you may have to join a group of guys who regularly hang out there. Enjoy! read more

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Thank you yufis I'm sorry I know I spelled that wrong but he made my morning much better when I got the wrong drink he corrected it very politely and let me keep the first one very sweet an great customer service thanks a bunch u rock bud!!‍‍‍‍‍ read more

Drive thru has been closed a week and a half and for what? Never any work being done on it, just closed with a sign that says "please come in :)" read more

I only come to this location when I get a haircut every 3-4 months at a salon in the same shopping center, lol. Granted, it is definitely one of the more busy locations due to it being a drive-through and sharing a parking spot with McDonald's. The lines are always crazy long and parking is nuts so we opt to park in the spaces across the way rather than in their actual lot. Drinks are so-so. I always ask for light ice but never really get it. Service has always been just okay for me. Nothing stellar. But again, they are very busy so I'll chalk it up to that. But definitely not friendly...at least to me. Always do a mobile order as service can be slower than other Starbucks I've frequented. That way you can run your errands and pop in when it's convenient for you with usually no wait vs. going into the store and ordering from the register. Meh. 3 stars. read more

Starbucks mgmt NEEDS to pay more attention to this location. Every day, the order is either wrong or not adequate. For the prices you charge, we should not be receiving COLD grilled cheese sandwiches, when I stood at the counter for 10 minutes and waited for it and received it barely warm. Yesterday I ordered a cheese danish, they told me they were out of them and offered the raspberry one instead, so I agreed. I waited over 10 minutes for a Frappuccino and a danish. Guy literally handed me a cheese danish! I said you told me you were out of them, he shrugged his shoulders and said do you want it? ‍ the wait at this location is extremely long even with six employees working. I tried bringing it to their attention that they were not blending the Frappuccino's all the way girl looked at me sideways and couldn't understand what I was talking about even though I tried to explain it to her three times. Seems everyone's either high or they just don't care about their job. Either way the service is horrible here. read more

Being my neighborhood Starbucks and a place a frequent to pick up an Venti Black Iced Tea it disappoints me to lower my rating of this Starbucks. However, although they make a good iced tea, they service on my last three visit has not been very friendly. Once okay, someone is having a bad day, next day again, well that is not cool, but then the third day, that's just wrong. At least smile, say hello, and look at people in the eyes when they talk to you. read more

Starbucks - Coffee & Tea Near Me - La Mesa, California

As much as this sucks for me to do but this one interaction will do it for me to initiated a baf review. This is my neighbor work Starbucks literally 2 mins from me Mon- Fri so I am I regular. This morning (Saturday) I went to this location as I normally would if in the area and asked for a cup a water and was declined. Told me that had a new policy (implemented 2 months ago) that requires a purchases to obtain a cup of water. I'm all about policies since I too am in administration myself so I was not trying to give him a hard time. I did inform Alec (Supervisor) that I was pregnant and if I could please have the water that I really needed it. He stood firm and declined. I took his name and left without water. Mind you I was requesting water as I was on my way to do a fasting pregnancy lab that is not the most pleasant. Ice water truly helps me with nausea which was the case the last time I attempt to complete the test. I was very disappointed that I wasn't able to receive my water. Again even if I wanted to, a purchase wouldn't work because I was required to be fasting for hours. Again not Starbucks or Alec's problem but very unfortunate that in my need I was declined. Wonder if I was in a state of emergency if I would been declined as well. Anyways, unfortunately I will not be an active customer moving forward. If I wasn't pregnant this wouldn't matter but I am very disappointed that I wasn't accommodated. read more

I'm sad to have to report such a sub par rating when this is my local Starbucks. However it seems like there is ALWAYS something wrong when we visit. Last time I ordered 1 drink on the app. Gave me a ready time, I arrived on the dot.... And stood there for over 20 minutes. Things happen, I get it, but NO ONE there even addresses everyone waiting. I don't plan to wait 20 minutes at this Starbucks even if I had not ordered on the app.... So this was a bit ridiculous. Yesterday I visited again, I ordered on the app and went through the drive through. There was only one car and again I was right on the dot. I waited at the window for 6 minutes past the "ready time" and again was not addressed about the wait. When I received my drink, it wasn't even full!! For $7 I expect a full drink. I could tell they tried to fill it with Ice. Needless to say- I'll be going to the next closest Starbucks from now on read more

Ok, I'm sure folks only review the big companies when they want to complain. But this is my fav Starbucks location. The kids working here first of all work very hard. This is a super busy store. I see all manner of customers sometimes complaining about their coffee, which always makes me laugh. If you don't like it this group will simply re make whatever you want. I have a Starbucks closer to where so live but I come here because everybody is just so nice. Remember it's coffee! These are folks are working hard every day to make our day a bit better. read more

Kevin at this location is horrible he tries to get flirty with every girl he sees. His service is horrible. I even saw him tell someone that he spit in there drink!!! This guy should not work here. read more

Received the worst customer experience ever by a barista named Michael. Ended up leaving after not buying anything.

New layout is dreadful. Removed a lot of interior space and seating to replace it with some modern bs. I guess I will not be coming back anymore... read more

The people here are always so uppity and snotty. I can't stand it. They act like you're bothering them. It takes forever just to get your drink. I can't stand going here. read more

First, the girl with long hair working the drive thur is unfriendly. Then, I asked for a small coffee in a grande cup bc I like extra cream. They literally gave me half the cup with coffee and cream. I get this all the time. Wont waste my time and money going there again. Fyi to the workers--a small is up to the shot line then you fill half and half to the brim. Who wants to spend 3 dollars on 5oz of coffee. read more

I enjoy this location and the staff is super friendly BUT the hours are confusing and inconsistent. Online says they close at 9:30pm, on one door a sign says they close at 9:00pm, on the other door it says 8:00pm, and today when I was there they closed at 7:00pm. Not sure if it's a staffing issue or what but it's a bit annoying. read more

I didn't have a good experience at the drive thru this morning because the girl was not friendly and that triggered my social anxiety. She was snooty and rushed me so I felt compelled to order the first thing I saw on the menu (instead of what I really wanted). I would've wanted to spend the $10 on something more satisfying. Needless to say, she didn't get tipped because apparently I was bothering her by ordering (even though I help pay her salary-even though she makes more than I do). read more

Zero stars if possible i went in the Starbucks and immediately got a bad vibe from the employees. I order my drink and ordered a free refill thinking i would waste less time there but I was wrong first they charged me for the refill and then tell me that I am taking advantage of the free refill policy and they can't give me a refill like what? I paid for that refill knowing i would get it but to say no to a customer is wild out of the blue. So at the end of the day the grossmont center Starbucks is better because at least they give a smile on their face and give free samples out to customers of their drinks read more

Same problem all the Starbucks have, they can't get your drink right but have the nerve to guilt you in to a tip before they screw up your drink. I will ask for a trenta iced coffee with extra soy, my go to drink. Never the same color and tastes different every time and every place. But hey I am glad the kids are laughing having a good time. read more

Riley, the amazingly kind barista/human, really went above and beyond to brighten my day! I was on my way to a funeral, when she took the time to connect with me. She could have just handed me my purchase, but instead, she made a positive impact on me by spreading sunshine on this otherwise dreary day. Thank you again Riley...I just want you to know that I will carry your positivity with me throughout the day! I hope your team knows just how lucky they are to have you! read more

Starbucks - What an awesome human!!! - Coffee & Tea Near Me - La Mesa, California

The location is great but the parking is terrible, the drive thru is the pits because it takes FOREVER as I've been here multiple times in the AM before work and waited up to 15 min :(. So if you have an additional 30 min to spare then take your chances. I go to the one off Chase instead because they are more efficient. This location bothers me to have a drive thru and it take that much time and Nobody there ever apologize for the delay. I don't get it... The inside is huge, thy have a large outside patio and I like the decor especially the nice touch with the employees pics!!!! Update 09/27/2019 four stars- I still know that parking and the drive thru is pits but use the mobile order to get in and out. Only thing that sucks is while the coffee was hot, the breakfast sandwich was like warm but the time I got there which was in like 5 min from placing my order. When ordering in person it's hot which is my preference with regards eggs and chorizo. Initial review below: I like the flavors added to my coffee so I'd say almost anything with vanilla and caramel are great additions. They have good breakfast sandwiches such as the spicy chorizo and the sausage!!!! The multigrain and cinnamon bagel toasted with butter is a fav!!!! Love their holiday selections but I don't know about this cherry stuff they are advertising now. They need to have samples of that. read more

Absolutely the slowest Starbucks in San Diego. I live close to this location and every time I come here I regret it. Terrible service and extremely slow. I've tried mobile order, drive thru and walk in, it's all the same. Don't go here! read more

Service is great and efficient but don't sit outside unless you want to smell like a chimney, there is a group of old people here every day we have started referring to as the cancer brigade, they smoke on the patio right by the doors (illegal in most states) and the few who don't wander somewhere upwind and smoke out the entire patio, I tend to sit at patios because I have a dog with me usually but I bring him inside here and people who don't like it can deal wit because I'd prefer to not get cancer for being considerate. read more

Starbucks - Dining area - Coffee & Tea Near Me - La Mesa, California

Riley made my coffee No one else does it like her I get excited Every time she works Her customer service 10/10 love her read more

If this wasn't the closest one to me I wouldn't come here. They take so long in the drive through! Yesterday I stood here for 16 minutes and there were only about 4 to 5 cars ahead of me. And as I sit here now, 2 cars ahead I have already been here for 5 minutes with no movement. Management needs to get it together! read more

Starbucks - Coffee & Tea Near Me - La Mesa, California

I thought walking inside would be quicker than the mile long drive-through. I watched the drive-through empty three times before I snapped and asked the people what's going on. It took 31 minutes to get one café mocha. They told me that drive-through is considerably faster makes no sense. Place sucks. read more

Probably the worst starbucks I have ever been to like its always slow the service is always bad and the coffee doesnt taste right.

Disappointed. The Barrista overheated my milk (scalded it rather than steamed), then acted annoyed when I politely asked her to redo it. She really didn't know what she was doing, or perhaps didn't care. read more

Mobile order for drive thru wasn't ready despite the app stating it was ready. I was told I had to go inside to get it having to leave my kids in the car. Staff was rude and dismissive. read more

After waiting for 30 minutes, Allen got my regular coffee order wrong and talked to me with an attitude like who cares! Worst customer service you can find at this Starbucks location. read more

Friendly baristas, but my drink was made completely wrong. I ordered a brown sugar oatmilk shaken espresso with one pump of white mocha and I got a shaken espresso with a raw sugar and 1 pump white mocha. I told the barista that my drink was supposed to be a Brown sugar oatmilk shaken espresso and she said ok and brought me back a drink that looked just like the first drink. Looks like they just took the wrong drink and added brown sugar syrup. No cinnamon powder. Definitely weren't blonde shots, and there was raw sugar still sitting at the bottom of my drink (which I didn't ask for). Super disappointed but luckily I only stopped by because I was in the area and won't be back. read more

Starbucks - Shaken espresso with raw sugar. Not at all what I asked for. - Coffee & Tea Near Me - La Mesa, California