OK, so this visit was all about trying to get some Christmas cookies or Christmas decorative cookies so they were out of snowman cookies they were out of like the frosty the snowman cookies but they did have the penguin the penguin decorative cookies and they did have some cake pops. They had a couple of snowman cake pops, and they had a new bun cake. It was flavored dark toffee for those people that like toffee they had that so and all in all the boys were happy with the cake, pops the penguin cookie oh, by the way, the penguin cookie the cookie itself tasted like a shortbread like a shortbread cookie read more

Starbucks - Coffee & Tea Near Me - Memphis, Tennessee

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I love me some Starbucks lol if you're looking for this location it is behinds the Olive Gardens. Very nice location. This is a busy street and the Starbucks being in the back of Olive Garden you forget the busy street because there are trees behind the patio. This makes it great to chill and relax with your drink or work and have a coffee. You are seconds away from the expressway on your way out read more

Starbucks - Drive thru - Coffee & Tea Near Me - Memphis, Tennessee

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I seem to swing by this particular SB location once in a great while, mainly because they're open later into the evening than any of the other SB-s in the area. But, be prepared for slow service, wrongly prepared orders, poor customer service, and general incompetence. During my particular visit, I was one of two customers, and I had preordered twenty minutes prior via the SB app. My order wasn't ready upon my arrival, and when I finally received my order, the worker failed to follow standard health/sanitation practices. I will not return anytime soon. read more

Wow. Stood at the order counter for over 10 minutes and none of the workers acknowledged our existence. There were 5 workers and they looked at us but didn't smile or say hi. All it takes is a second to say you'll be with us. All four of us couldn't believe it. I travel a lot and have been to tons of Starbucks and this was the worst experience I've had. read more

This location is located in a really busy intersection, but hey I try not to rate based on that because I have the option to keep on driving. I saw the sign and I couldn't switch lines and hop in the drive-thru quick enough! hahaha! I ordered the Egg white and Spinach Wrap and it was good. I also had a cup (venti) of iced green tea and it was good to. My wit was not that long. Maybe because it was 3pm and very many people weren't off work yet. So, good job. I was satisfied! read more

Starbucks - Drive thru - Coffee & Tea Near Me - Memphis, Tennessee

Music is extremely loud at this location. The store itself is quite small with very little sitting space and the tables are tiny. If you need to spread out at all for work/studying you are fresh out of luck. The poor baristas are obviously overworked and the location seems understaffed. I have been waiting 25 minutes for my coffee. There was not a single food item available. Also disappointed there is only one sugar free syrup option now. I'll just stick with Barns N Noble. Yikes. read more

Can't beat Happy Hour. No matter the place... this week it's 1/2 price Expresso and Hot Chocolate. So I am ready to pick a venti iced Cafe Americano and Snickerdoodle Hot Chocolate. Along side grande Expresso Frappuccino... nothing to right home about far as the service. Restaurant clean and fresh. This location has later holiday hours. Which is a plus... read more

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Carl, the manager is fabulous! Not only is he awesome at being a manager and barista- he found my wallet and locked in it the safe after I dropped it! I called hours later and he was so kind and compassionate and promised to look for it. He found it later and kept it for me- I will forever be a loyal customer here!!!! read more

Starbucks - Christmas in a cup - Coffee & Tea Near Me - Memphis, Tennessee

I'm only driving through but two surrounding Starbucks have their online order off and they are doing a great job keeping up thank you!

Best part of this Starbucks is their hours. I have been here over 20 times early in the morning. I keep trying to give them chances but WOW! It's painful how slow they are and they frequently get my drink wrong. I finally decided to write a review hoping a store employee or manager will hear my cry. PLEASE look at your drive though wait times in the morning. Even when I went inside and just ordered hot tea (bags), it still took over 10 min and nobody was in front of me, two people came and went through drive though, and no mobile orders were done during this time. Most people at this location are awesome but two of your morning employees probably need retraining or a new job. It's always the same two who are slow and mess up the orders. Sorry but the drinks are too expensive to have a bad experience. Will update my review if things are better in the future. read more

It is Starbucks... They are everywhere. I don't see a real need for a review. Their coffee is meh... and way overpriced. I wanted the new breakfast croissant, but no. They were sold out. So I was upset about that. I did enjoy my Iced Chai Tea Latte. but come on Starbucks... do better read more

I have been to a lot of Starbucks over the last 30 years but this one has the BEST Barista ever. I think her name is Lakita. She makes the order right every time AND she has the best customer service I have experienced in Memphis and elsewhere. I drive out of my way to go to this location because of the customer service!!! read more

Horrible Customer and Drive thru services. I expect a lot more from Starbucks especially at such a hi profile location. I may never spend my hard earned resources there again. I waited in the drive thru for 30 minutes to receive a sloppy half made turkey panini. read more

SLOWEST Starbucks in Memphis. I've tried ordering via the app for pick up, going through the drive thru, parking and physically going in the store- regardless, I continually have a bad experience and am underwhelmed with the service. This store needs a serious management overhaul. Starbucks, there's a reason you're so popular; you can do better this this. read more

Busy due to its location but awesome employees! They have a very friendly crew and I frequent this one. They always make my drink the best despite it's complicated Directions read more

What is the deal with this location? I've visited twice on my own and once while with someone else and the visits got progressively worse. Visit 1: - Sat in the drive-thru for 20 minutes with only two cars ahead of me - Order took an additional 5 minutes to receive once at the window Visit 2: - Lost track of how long I was in the drive-thru because I was on a call... it was a while and I was stuck due to the line design - Person taking our order repeated the wrong order to us twice and we still received the wrong order after correcting her Visit 3: - No line, but still a serious wait at the window - Order was incorrect and they forgot to give me the pastry I ordered A few other reviews point out that the service inside is much better, so I'll pop inside if I ever stop at this location again. read more

Good service. Staff is alot more standoffish then usual and I have had a few orders incorrect in the past. I like the location as it is close to Target and alot of shops. I recommend the location, especially since it shares alot with a bakery and Olive Garden. read more

Most Starbucks tend to be pretty decent so I do feel a bit silly leaving another review. That being said, service at the drive through is very hit or miss, which surprises me since this has to be such a busy location. If you can, go inside because it's slightly better. Inside there's loads of seating to where I've never had problems finding a seat, and there's tables outside. Service inside isn't bad, though usually the people could be nicer. If you want a Starbucks with exceptional employees in this area, I suggest the one at Poplar and White Station. All in all I'd give the drive through two stars and lobby four, so I'm splitting the difference. read more

One of my fav locations! Yes it's very busy and the lines can be long but very friendly staff. Starbucks should consider expanding this location and putting in a Clover machine read more

I wouldn't be writing this review if it was only about their mediocre food/drinks. But while we are on that subject their drinks never taste as good as other locations (they don't even know how to make some drinks) but they haphazardly throw their food in the bags while it's still hot, causing the sandwich's to fall apart and slide around. On top of all of these issues every person that works here is beyond rude. Not acknowledging us on multiple occasions and even ignoring us at some points. They could take a few tips from the saddle creek Starbucks or the one in Lakeland. Just very disappointed in this location but not surprised to due prior bad experiences here. read more

I have seen the reviews and it surprises me. Now I just started coming to this location because it's on my way to work now. My first impression was good. Not great. The staff is usually friendly. Not enthusiastically so depending on the barista but they are never rude. Indifferent at worst I almost always order a chai tea, and they always do a really good job. A lot of places put in too much milk or try to add coffee. Seriously drives me crazy. But this location doesn't! Always the perfect amount of tea to milk ratio and when I ask for no water they don't compensate by adding more milk. My only tip for the management would be to please have your staff ask if we want our muffins heated up. They do it every time and I'm honestly too nice to send it back. read more

I travel coast-to-coast for work and visit a lot of Starbucks in the morning. This Starbucks does not have it together.

I see a lot of negative reviews about the service here. This is my first time at this location, so maybe I just got lucky and came on a good day...or maybe it's cause I really just don't get bothered easily...ha. It's busy, like most locations in the morning. One girl behind the counter started taking people's food order while we wait in line so it'll be ready when we get to the front. By the time I picked a spot to sit, I noticed my drink was already about to be ready. That was pretty fast service compared to my previous experiences at other locations. Looking around, everyone seems pretty content though. No servers arguing or being rude like the other reviews mentioned. Also....today they were giving out those "kind" bars for free....I didn't want one though. read more

Starbucks - Enjoying music by Stan Getz as I indulge in my Morning Bun and Tiramisu Frappuccino......meow - Coffee & Tea Near Me - Memphis, Tennessee

I see people leaving bad reviews for this location and I guess I'm one of they few lucky ones. I've been to this location on 3 different occasions and each time, the staff are very friendly and courteous. They are very quick with my order as well. The only bad thing that o can say about this location is, the tables. They really should consider getting bigger tables. read more

Busy location but lines inside get short really fast ...outside line attests to the patience of fellow caffeine addicts....

Good store but has some slow service days. All shifts need to be trained on speediness since people many days are coming through in route to work. Overall job is great though. read more

Terrible experience. I was on my way to the airport and stopped by to get a pastry on my way. I looked at the line and the was only one person, so I was like ok, shouldnt take too long. It took forever for the guy in front of me to place his order. The cashier was chit chatting with him and asking about his day and how often he goes to that place. There were 5-6 other staff working and then the line built up behind me. Finallyyyy, it was my turn, so I asked for a 'morning bun' and told her can I get it quickly because I'm on my way to the airport. She was like yes maaaa'aaam no worries. I expected her to go and grab the pastry and hand it to me, but she continued taking orders from others while the other staff were doing other things. I went to the back of the line waiting.. Waiting, and finally, I got someone's attention and said, sorry, can I get my bun and go? He was like it's coming. Now, a lady showed up and said she got the wrong pastry. They changed it for her and told me sorry, it was hers, and we sold you the bun we dont have. At this point I was like 'whatever...' Give me something to go Im in rush. And they were like what do uuu want. I said anything, a croissant! Then the staff disappeared and no one gave a shit about the situation. I think the best thing to do at that point given my hurry was to just forget about it and go, but I kept asking and the they seemed to be soo indifferent. Bottomline, turned out they wanted to warm it up! While I was saying over and over Im in rush. I just grabbed the pastry, and ran. I was sooo agitated and annoyed by the poor way they handle things and zero respect they have for people's time. I give it a two star instead of one, because hopefully these things do not happen all the time, but even if happens rarely, they need to be respectful and better in doing things. read more

This Starbucks is a hit or miss - I've come here a few times when the service is good and the place is clean...then there's days when the service is horrible and the place is a complete mess. I went there today and there were 3 people working - they were super nice but the whole store was a terrible mess - chairs were everywhere, they had a bunch of tables that weren't cleaned off, and worst of all, the trash was so full that customers had to resort to just leaving their trash on the counter (see the picture). I'm usually a fan of Starbucks but I was a little turned off with the mess at this one...no telling how dirty the kitchen is if they're leaving the dining area so dirty and messy. read more

Starbucks - The trash is so full that it's overflowing onto the counter. - Coffee & Tea Near Me - Memphis, Tennessee

So my wife and I went through drive through about 6:15pm This past Friday night where I ordered her her fav drink; 6 shot grande caramel macchiato in a venti cup(so not to waste the expresso shots), add coconut milk with extra caramel drizzle on top! Before I got half of my order out of my mouth, the girl taking my order decided she would finish what she thought I was gonna order. After I told her she was wrong, she conceded to let me finish my order! My wife asked if I wanted something and said no that it was too late in the evening for that much caffeine for me. As I started to move up to the window, my wife then suggested the S'mores Frappe and I said ok that we'd just order it at the window! Once at the window my wife asked if we could add on a Grande S'mores Frap. What happened next took both us completely off guard. The girl said that she would have to ASK HER SUPERVISOR if that would be ok and her SUPERVISOR said NO, that would not be ok and if we wanted to order another drink, we would have to go back through the drive through! So while my wife and I were discussing this, the girl handed our original drink we ordered to us. It was in a Grande cup and not a venti cup! My wife asked her why it wasn't in a venti cup and was told that we never said to put it in a venti cup that if we wanted that, that we'd have to pull around and re-order the drink and while we were doing that, that we could also order the S'mores Frap that the SUPERVISOR said they would not make cause we didn't order that originally! Well I can assure you that my wife wasn't going anywhere until she got at least her drink that she ordered done right! We were then told that our order was taking too long! My wife looked at me and said, "No she didn't"!! I said, "Yes she did"!! Her drink was fine but wanted to know who trained this girl? Not the sharpest girl and quite frankly, was a couple fries short of a happy meal! We've gone to this location regularly for 12yrs maybe and can't ever think of one time when we were told we couldn't order a drink at the window but would have to instead go back through the drive through!! 12yrs is a good run at this location with never even a hiccup until this past Fri night. read more

I have come to this Starbucks several times the last few weeks cuz it's close to my work and it is the first location that has gotten my drink right every single time I come. I have never been to the same location two consecutive times and had my drink turn out right......until I found this Starbucks. They win at life!! read more

I've been waiting in the drive through line for 21 minutes now... Still 8 cars in front of me. Really?! I know..why am I waiting, but still this is really poor. Starbucks should hold themselves to a higher standard. read more

Ridiculously slow service. Serves customers in random order, not in order of how they ordered. I waited almost 25 minutes for a tall mocha, not a complicated order. This location does not have it together. read more

Line is not too long& moves pretty quickly. ( drive thru ) and I see a lot of reviews about bad customer service. Guy was very nice and met my demands. I like this drive thru, close to east memphis workplaces too. read more

Favorite Starbucks in town. Kind of in a strange location, but I love the atmosphere. It's always so quiet and every time I go in (maybe I'm lucky) there's never a long wait. Good staff, plenty of seating. Always very clean as well. read more

slow service, only 3 workers when i came on a busy sat morning and drive thru was closed it took way too long for me to get my coffee and food compared to most starbucks ive been to read more

Wish this app had an option for negative star score! This was the worst experience I've ever had at any retail place ever! When my parents and I walked into the store there were between 5-10 people in the place. One guy was at the drive thru window and he seemed to be doing fine, but the other two people were horrible. We weren't greeted when we came in, the guy at the cash register was talk no to a customer and finished and walked away. He finally came to the register and took my order. By then a line was forming behind me. I ordered 2 hot coffee drinks and went to wait for my order. I watched them make and serve the two people that were in line behind me as well as people at the drive they. I was getting a coffee for my daughter that was in the hospital fighting cancer. Which shouldn't matter one way or the other. But I did ask for my drinks because I needed to get back to her. He pointed to my drinks while looking at me like I'm crazy and said they were being worked on. The other girl walked over and picked up one of my cups then glared at me and put it down and walked away. I told the guy I wanted my money back because they were being so rude. He said they were working on it but had to serve the drive thru and inside. I told him that the 2 customers behind me already got their drinks and he walked away. He didn't go straight to the register to get my money, but walked around to waste even more of my time. read more

My receipt actually says 5679 Poplar Ave. but it is the location on Poplar at I-240. I was treated worse than I have ever been treated before. I was getting more than 12 drinks for my office and pulled into the drive thru. I understood when they asked me to come in even though there was nobody behind me in line. I drove around to find a parking spot far away. When I came inside I told the man at the register that I was disappointed that I had to come inside because at Dunkin Donuts would at least let me pull up and bring it out to me since I was picking them up alone for my office. He was nice and apologized and took my order from my list and repeated it to me. But the lady that made my drinks was the lady from the drive thru. When my order was complete she called my name and had my drinks up high. She is tall and I am short. None were in drink carriers. Two drink carriers were on the other side of the counter. I asked her if these were my drinks and she said "Yea". I proceeded to reach up and put my own drinks into the to go containers and asked for another container which she never got. By the time I finished I asked for another container again which she slid at me. I then picked up two containers and spilled tea as the employees watched because there were no customers in the store to be waited on and put them outside on the tables on the patio before going back inside to get the third to go container and sat it on the table. I then walked down the stairs to get my car across the parking lot to pull it up to load the drinks into my car. Oh I forgot to mention that I am recovering from double knee replacements. It would be one thing if the location was busy waiting on customers but no they were all watching their customer struggle to get $50 worth of Coffee to their car. read more