Highly recommended i always trying to catch Jhonatan before he leaves 4pm because he makes the best ever Macchiato in my life! all of them are pretty kind of baristas but Jhonatan is another thing 100!! read more

Starbucks - Coffe macchiato - Coffee & Tea Near Me - Montgomery, Alabama

Pretty and inviting but small interior. Parking was more than adequate and it's in a great location. Unfortunately the coffee here is pretty terrible compared to every Starbucks I've been to. I've tried the macchiatos, cold brews, special drinks, etc. across 3 different days and nothing is as good as it should be. Unfortunately there's not much competition nearby so this is really it. That being said, I did think the service was good. When I arrived someone immediately moved to the counter to take my order and waited until I told them I did a mobile order. I rarely experience this at Starbucks (because they are busy running around making drinks) and I appreciated their commitment to greeting the customer and not making them wait to order. If they could improve their coffee quality I'd come back! read more

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I come here every so often thinking that it will get better but it never does. Has to be the slowest Starbucks I have ever been to. Each trip takes me 15+ minutes even if there is a short line. read more

First Starbucks that ever got my order wrong. Beyond that they didn't want to fix it and disagreed that my cold coffee was actually claimed to be hot. I left it with them after being unable to resolve the issue of hot versus cold. I am not coming back to this one. read more

Insanely slow with terrible customer service. Restaurant and restrooms were dirty...store is barely stocked.

Terrible customer service. Do not go to this location drive further to go to another one. I asked for an iced drink and I got a hot one instead let them know and the lady there gave me a death stare for their mistake then blatantly poured out the hot one in front me making a point. Gave me a water downed awful drink instead making her point again for no reason. Terrible people work there. read more

The wait at this location is still too long for a $5.00 cup of practically anything. . Not much else to say except i love the Nitro read more

The people there was rushing everything and they got my order wrong I usually give the tip at the of how good the service is but it's safe to say THEY DID NOT GET A TIP. I ORDED a custom order and I even asked if they could repeat everything I asked to make sure it's right he total was $7.97 which is $8 I just lost let me tell you what happend I ordered it and this one girl was looking at me weird I smiled at her and she didn't even smile back and I'm oh okay it's alright so I go and sit down to wait and they took FOREVER for no reason the tables was not cleaned and they was playing some ratchet music it's was horrible I had to clean off the table just to sit down and I got my order and I looked at it it was not my order so I asked hey ma'am you forget my Carmel drizzle and they said nothing much I can do but put it on top of the drink I didn't order food because it didn't look that good but the point is they didn't even care to remake it so I lost my money worth don't go here. read more

On our way back north from a Florida vacation, we stopped by this location to use the facilities and get our Starbucks pick me up and snack before the last homestretch. Upon arriving, the restrooms were definitely in need of a freshen. That's not a huge deal, though. Just something I observed. When I placed my order of (1) drink and (2) snacks (egg bites & a donut), I asked the barista to make sure the bacon Gruyère bites were still available and she said they were. I paid for my order and all was well. Sliding down the line to wait for the drink and food, I was delivered the donut and coffee, and my sister who had placed a second order received hers. Being a loyal customer of SB, I know those egg bites can take a minute so no worries. However, 10 minutes passed and still no egg bites. We were the only 2 waiting on anything inside the store at that moment. All 4 employees behind the register were working drive through and taking more in person orders, completely ignoring the only person standing at the end of the line waiting for food. 15 minutes, still nothing. So I managed to get one of their attention's and asked to check on them where she replied "I'm not doing the food line so I don't know." To which I respond with "okay, we'll... can you check on it?" And she says "yes." So I watched her fulfill a few more orders and then ask someone else about the bites. At this point I've been waiting over 20 minutes. They come back to me and ask "what was your name again?" And after scrolling through the orders and finding mine (Emily) - they proceed to tell me that the order was never put in for those. "But we can ring you up for them and make them for you now." My reply was "that's okay. I've already been waiting 35 minutes. I can do without them." I get that these things happen. The disappointment was the lack of concern and the blatant ignoring that happened during the near half hour wait. One of the baristas (wearing her Starbucks visor backwards AND upside down) walked past us at least 10 times, looking, and never even acknowledging. It was really a site. I was pretty sure I was invisible at one point. The last thing I want to mention is the state of the store itself. There weren't any napkins, boxes of food/merchandise was piled 10 feet high near the entrance, and there wasn't a single pleasant person in the place. read more

mobile ordered bc I tow a teardrop. Lobby was closed and I had to wait in the drive through line - with my camper - to get to the window. WHY?!? Turn off mobile orders if you refuse to open the door. read more

If I could give them zero stars I would. Worst branch in Montgomery. Long wait and at the end the drink is not worth a dollar. Went straight to the trash. Asked for a White Chocolate Mocha and server asked if I wanted coffee in it -- "Mocha" Is coffee . In the end it tasted like nothing but frothed milk , after waiting in line for about 20 min . This branch needs help! read more

Wish I had read all of the bad reviews before getting stuck in line here. Once you get in line you can't get out. They don't seem to care if they get your order right. Asked for a very small splash of cream and I got half the container. Told the drive through person it was too much and their response was just, "sorry" as they were handing it over. No offer to fix it. Definitely will avoid this place in the future. Waste of time and money. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Montgomery, Alabama

I wouldn't even give a 1 star if I didn't have to. Terrible customer service. Was ignored and they clearly saw me as they walked back and forth several times. Then they refused to give me my own receipt. Made me grab it from the printer. Pathetic and not friendly at all. read more

I sat in the line for a good 30 minutes. It was ridiculous. The car in front of me was there for about 15 minutes and you can't leave because of the way the drive thru is setup. If you're in a hurry don't go here! read more

Nasty! But service is ok ... Staff seemed preoccupied... Not sure why but the manager seems to be on top of things! The place is very busy! Hey Starbucks Corp.... help this place out! You have a good clientele.... how bout a store upgrade? read more

Starbucks - Notice bucket catching water leaking from ceiling... Not sure if that is a new brew method but yuck! - Coffee & Tea Near Me - Montgomery, Alabama

Awful customer service. Entire store closed mid day with no explanation. Totally unreliable.

Disgusting. Bathrooms are gross. They're all standing around doing nothing they have plenty of time to clean a bathroom. No soap in the bathrooms. They all need retraining and need a better atmosphere overall read more

The service here was very slow for the inside customers. It seems that most of their efforts are aimed at moving the traffic through the drive thru. I did enjoy the overall look of this place. They have some cool art hanging on the wall. I did appreciate that my coffee was made extra hot. The parking lot is a hot mess read more

Starbucks - Delicious whole bean coffee for sale - Coffee & Tea Near Me - Montgomery, Alabama

Starbucks + Clover = Greatness! Large interior is usually full of people and has the positive energy of a bustling cafe. They recently got a Clover coffee maker - brewed single-serving coffee on demand. The coffee this machine puts out will blow your mind! They grind the beans fresh when you order and space-age technology yields the best cup of coffee I've ever had. Super-friendly staff, plenty of seating, and a convenient location make this my go-to coffee fix and study spot. read more

Starbucks - Nicaragua Cabo Azul - Coffee & Tea Near Me - Montgomery, Alabama

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Always fast and courteous, the Starbucks at Eastchase is my favorite Starbucks to frequent. They always have a large variety of baked good, Sweets, and boxed lunches to purchase if hungry. I'm really enjoying the less bitter espresso they carry now called "blonde." read more

Starbucks - Coffee & Tea Near Me - Montgomery, Alabama

By far one of the worst Starbucks's I've ever been to. 15 minutes after we ordered the lady told us that two of their machines were down and they didn't have cold brew which is one of the drinks we ordered.The cashier was unsure how to process the refund. After 25 minutes they gave us our beverages which tasted terrible. Will never go back. read more

Starbucks coffee is awful! I don't know how they stay in business the way they burn their beans. I love my coffee strong but this is bitter and definitely has a burnt flavor. There's better coffee out there y'all. Take the time to go find it!! read more

The manager Iesha was extremely rude to me . After trying to get a drink remade she asked me to pull up without asking me what the drink was or what was wrong . when I get to the window she then says well where you got it from? I informed her I worked for Starbucks for 6 years and the customer is always right . Why am I being interrogated about a drink that's full and I'm telling you it's not right .its sad the display that she's putting on for the baristas on her team . I loved this Starbucks and I come everyday . But I will find a new location . read more

There's a clear reason why this location has low ratings. The drive through takes 25-30 minutes solid to get a drink. Going in isn't any better, you'll wait about the same time. Than you'll receive a drink that isn't made right and when you ask them to fix it they'll tell you it's right. read more

Wish I had seen the other reviews before we stopped here. Trash in the parking lot. A noxious music playing outside at 8 in the morning. Bathrooms were dirty and had no soap or toilet paper! We ordered a regular coffee and an iced coffee and they were terrible. Way too much cream in both and hardly any ice in the iced coffee. read more

Literally the worst starbucks in montgomery. Ive waited twenty minutes inside for an online order and they will let you just stand there without asking about your order. Just go to the chantilly starbucks a few minutes away. They are 10x better. I don't know why i keep coming here. I would give zero stars if i could. read more

Ugggg!! We always stop at StarBucks for special occasions. We've traveled literally all over continental US & Europe. Always know we can depend on StarBucks for wonderful, relaxing special coffees. WRONG. Ordered our usual Venti Cafe Mocha. Got back on the Interstate (in Montgomery AL heading towards New Orleans) before taking our first sip. UGGGGG!!!! Day old coffee at a quick stop would have been better!!! WASTED $5 per mug!!! Please fellow travelers & StarBuck lovers -- DONT STOP HERE! read more

Seen hazmat suits here and no news as of what is going on. Decent service but with COVID 19 on the rise and them not being able to discuss why it looks like a scene from Monsters Inc I think I will pass moving foward. read more

You wait for 20-30 minutes. I understand being understaffed completely and we aren't living in an easy world right now. But if you can't properly staff your business to where it functions well, then cut hours or close until you can. I know it's tough love but waiting 20-30+ minutes is horrible. PLUS! You can't leave the line. I was 20 minutes late for work after showing up 20 minutes early in the line before. Plus I work in eastchase. read more

Extremely long wait with 6 people in line. 25 minutes just to get the order in and could not get out of the line. I have never been to a Starbucks this slow. Very nice staff but not a quick location. read more

Just stopped in this Starbucks. The store was filthy. No napkins available. No toilet paper or soap in the women's bathroom. And a HUGE dead cockroach in the bathroom. I quietly told the person behind the counter about the cockroach, the lack of toilet paper and the lack of soap. All I got back was a disinterested "okay." No I"I am sorry." Oh and when I got back out to my car I discovered that they got my food order wrong. We are on a long car trip and normally I can count on Starbucks to be a quick stop with consistent product - but I will never again go to a Starbucks. They have gone downhill and are losing their brand identity. read more

Its always nice to find a Starbucks wen you need it and this place was very easy to get into their drive through and get our drinks. Easy in and out. read more

This parking lot is a nightmare. The layout is completely bonkers. I was about to leave, but luckily found a spot. The atmosphere was pretty typically for most Starbucks. Not a lot of study tables. The store section with mugs and such was fairly disorganized and not well stocked. read more

This is a standard 3-star Starbucks. My venti caramel macchiato with soy milk was made correctly, but the customer service was awesome. The baristas were so upbeat. It has been a while since I stepped in a Starbuck's with this kind of energy. As a matter of fact, I always visit this Starbucks when I am in the area. Like many Yelpers have stated, the parking is crazy. I have become used to the parking because I adore this location. On a great note, it is off of I-85, so it is easy to get your drink and get back to traveling. read more

Drive thru people. Everything you would expect from a Starbucks here. Top quality. The parking can be a fustercluck when crowded though. Personal note, this is where I met fellow Yelper Holli D. IRL. Yelp makes the world a little bit smaller :) read more

Whoa. The place needs to be cleaned. The toilet in women's room did not work. The iced coffee was translucent, I. e., not the real Starbucks Iced coffee. YUCK read more

Reliable Starbucks is right here in East Chase. No complaints, just a suggestion about moving the tables and chairs around to make it a little more comfy and homey. The lounge chairs outside are great too...need to rearrange them for a better feel. I'll come over and do it for you if you need help :-) read more

My favorite PokémonGo playing spot. Oh yea and the coffee is cool . The main downside about this Starbucks is that I dont think they anticipated it to be so popular or busy. The parking can be horrible/hazardous depending on the time of day/night. And of course the traffic is ridiculous during the morning and evening rush. I'm not really sure if this is Starbucks' fault or Eastchase's. I know people sometimes park in the chick-fil-a parking lot or another neighboring restaurant and walk over. But because there are no sidewalks or crosswalks it could be potentially dangerous. I really wish Montgomery would get it together and allow the city to be a little more metropolitan with a southern flair. But this Starbucks location is great, really close to the interstate and great shops. The staff is usually friendly, there's always at least one person who may be having a bad day. But hey, we're human. I've only had my order messed up about 5 times from all the years I've been coming to this one. read more

Stuck in the drive through circle again for 20 minutes ...... it should take this long to make coffee!! Outrageous! People are getting out carrying their kids inside to use the restroom since they're also stuck in the circle! Don't do what I did and think they have their shit together! They don't! read more

Accidentally wrote a review for the target location down the street from this one...To some it up, Came in Sunday Morning 23 December 2018, Appearance NASTY, front door, first foot in the door trash NASTY with 8employees behind the counter..Bottom Line Up Front..Manager needs to care read more