I have visited a fair share of Starbucks shops and this one easily has the slowest moving employees. I visited at about 5:45 a.m. via the drive thru. I ordered a dopio espresso with three pumps of white mocha (my own favorite concoction to get my day started). There was only one other vehicle in front of me and it still took a good 9-10 minutes for each of us to receive our orders. I initially figured that they could be understaffed at such an early hour; but, when I reached the window, I realized that there were three employees working. Selfishly, I'm glad I was only in the area for a business trip and that this is not my local Starbucks. read more

The morning rush and kick start, nice folks, quick coffee it works. It is next to some very busy fast food establishments so parking can get a little crazy but I manage. read more

Omgeeeeeee this is the worst Starbucks that I've ever been to!! It took them like 5mins to come to the register to take my order. He got my order wrong also it took another 25 mins for me to get a drink, 2 danish and a sandwich! Smh everyone inside was complaining and they acted as if they didn't even care!! I wish I could give them no stars at all!!! read more

If you are looking for a chill place to hang out and read or chat with a friend this place is NOT it. The music is blaring. The inside of the facility is showing its age and there is not much seating. They lost my drink order today as well. The only redeeming quality was that as soon as I brought it to their attention they got me my drink pretty quickly. If I come back here it would only be for going through the drive thru. Oh never mind, I just read some other reviews and found out the drive thru sucks too! read more

Very friendly Starbucks staff. Currently only 8 Starbucks are designed with a round bar & mobile pickup counter in the middle. The Starbucks designer is no longer employed . We purchased 2 reduced fat turkey bacon egg white sandwiches. He said tasted like made from scratch. Also purchased a Grande Americano with Steam , it was good also. The bathrooms were clean & parking was ample. read more

I know it's covid times but how hard is it to have clean toilets and paper towels in the bathrooms... how hard is it to have clean floors.... and HOW HARD IS IT to get me one cup of coffee within 15 minutes?????? AND WHY ARE YOU GRABBING THE COFFEE CUP WITH THE YOUR FINGERS FROM THE INSIDE OF THE CUP????? Never coming back to this Starbucks again. read more

After getting having my vehicle hit in the parking lot and failing a final exam, I pulled up to get a pick-up for another long night of studying. To my astonishment, one of the store managers, KC, gave me a free nitro cold brew on the house. It's little things like this that make a huge difference, especially for a doctoral student with student loans that'll take years to pay back, and every dollar counts. Next time I go through I plan on paying it forward and paying for the vehicle behind me. Months ago, I couldn't stand the service at this Starbucks. They've made plenty of improvements since!! read more

This is by far the best Starbucks I've been to, the staff is supper friendly, and a young man that goes by the name Tanner is a very busy (always running around)The only problem I see currently after visiting more then a handful of times is the fact that the night shift he works is understaffed, and It gets beyond busy some nights. Customers get rude but Tanner keeps his composure very well, The crew he works with struggles some nights, and I do wish this changes for the better. read more

Typical starbucks. Can be crowded at times due to location next to Eastchase. read more

Starbucks - Eastchase Starbucks - Coffee & Tea Near Me - Montgomery, Alabama

Horrible COFFEE! old and full of grounds. Are you kidding me Starbucks. I am a fan but will not be back to this location ever.

It's amazing they closed the bathrooms, like COVID 19 makes you not have to go!! I'll be buying my coffee on trips somewhere else!!

Five cars in line at the drive through, it took 27 minutes to get my drink. Sooo sloowwwww.

This Starbucks is terrible. There are boxes all over the lobby. They forgot my friends drink and never even apologized. The bathroom is filthy and smells. read more

Subpar service with my subpar drink. Their lack luster staff were rude with me over my first order because I made a mistake of not knowing about coffee which is apparently holds the utmost importance to the universe's stability, or so they think. I genuinely understand dealing with difficult people, but instead of attempting to help their customers they were incapable of being patient enough to help me in finding a decent cup of coffee which is the only purpose of their corporations existence. I however do not believe the staff is solely to blame because Starbuck's coffee is bland and lacks the ability to stimulate any sense other than "bleh!" In writing this review I realize the truest mistake was my choice in coffee places. read more

Too crowed! We got stuck in the drive through line have no choice and can't turn around. Not worth the wait.

Terrible. Every time I go there and order they are alway "out" of every sandwich I order. And I refuse to just order whatever they have. I want what I want! Overpriced. Not worth the money or time waiting in line read more

Beware ordering a pour over. Or keep reminding them. I stood there for ten minutes before I asked if they had my pour over that I was told would take three minutes. The barista then just started to look for the beans. I asked if she was doing the pour over, she said she was just fixing to start it now. No thanks, just give me whatever you have ready, cuz I can't wait another ten minutes (commuting home with dogs in the car). Ridiculous. read more

Ridiculously slow... and no way to leave once in line. So don't get caught in the drive thru trap unless you've got a good 20 minutes to wait read more

My mom is a coffee whore. Actually, she's just a starbucks whore. You think I'm kidding? The staff knows her drink and often makes sure that her drink is made right because otherwise they'll get the wrath from her. And trust me, it's happened plenty of times before. This location is convenient and super close to my house and all the shopping when I'm home. I love that they have drive-thru and the drinks made here are generally good and not sloppy. It's probably my favorite Sbucks to go to anywhere. read more

It's Starbucks.....you always know what to expect, quality of drinks the same. The baristas are nice & attentive. This Starbucks stays busy!

This is the best Starbucks I have been to! They made my coffee just as quick as how long is took to order it a the register. All the workers have genuine smiles on their faces and really go out of there way to help you if you are indecisive! They even spell names right here! One of the employees in particular who made my coffee (honestly, the best caramel macchiato I have ever had!), Kayla, didn't just put my coffee down say my name and started on her next drink. She made sure it made it right in to my hands and delivered it with the biggest smile. I wouldn't expect such an experience but boy was it refreshing! Thank you to all the Starbucks employees for your service! Would recommend everyone to check it out, and give these motivated people a raise! They deserve it! read more

9 at night with a nice crowd on the patio. Drive thru was quick and the man behind the curtain was helpful and friendly. The only coffee they had was medium roast so I got a shot of espresso added to it. Coffee was fresh. Giving 3 stars to be neutral as I did not experience this Starbucks when crowded nor go inside. read more

Unfortunately, there is no other place around the area to get good coffee/espresso drinks. Fortunately, there is Starbucks. I love my caffeine, therefore I love Starbucks--- especially the one 2 minutes from my house. read more

Starbucks is what it is, one of the most widely known coffee venues, and while the staff is friendly and the coffee is good, the best part are the refills... gotta have caffiene! Been Gold since 2007 and will be for a long time to come! read more

Last night on the way home from Auburn to Pensacola I stopped at Starbucks drive-through to grab something to lift me up for my long drive. I spent 30 minutes in line I use the app to order my drink. Horrible horrible place to do a drive through and lose 30 minutes of your time when you're trying to get somewhere. The girl at the window said they were shorthanded while I was trying to call the store to find out why the line was so backed up and no one would even answer the phone. it looks like whatever management that supposed to be at the store has left the building. Once in line there is no escape. read more

Traveling through Montgomery with my family. We pulled through for an afternoon treat. When taking my order, the lady was very rude and "bothered" like I was taking too much of her time. They were out of chocolate croissants. Okay...no big deal...I can order something else. I placed 5 drink orders. It took nearly 20 minutes to get our drinks. The blonde flat white was basically water with milk added in. I had to pour it out. What a waste of money!! I should have trusted the 3* reviews before we came here. Besides the order being poorly made, the lady at the window barely made eye contact and was clearly not happy about being at work today. Then don't show up! If I acted this way at my job, I wouldn't get to stay long. We pass this way often, but won't be visiting this Starbucks again. It's a shame. read more

I'm not sure why I am even bothering with this review....Star Bucks is too big of a chain and they make LOTS of money off of people like me even when I'm complaining, so why would they make any adjustments to the way they do business when bad customer service and "okay" tasting coffee makes them millions. Nonetheless I rated this place as 2-star because it doesn't matter what time of the day or what day of the week it is, you will still wait....and wait...and wait for your coffee. So if you have a lot of free time, then this is the place for you. It's in the East Chase shopping center so it can be very busy in the parking lot. And speaking of parking lots, it is the most convoluted parking lot I've ever seen. Be wary of other vehicles trying to maneuver their way around. They have a nice outdoor area...however if you like the smell of car exhaust then take a seat. The drive through loops around right by the outdoor seating. Boo. This is a smaller than average place and seating is very limited. Would recommend getting your coffee to go. Enjoy! read more

Come on....melted whip...melted frapp....you can do better than that.....and a dead pan glare from the drive thru guy when you question the icky glop on top of a $4.50 frapp....disappointed... read more

I frequent many Starbucks locations while traveling. This location is mediocre. The drinks are OK, service is decent. But the inside areas are always dirty. Napkins and straw wrappers on all over the place. Trash is generally overflowing. Not where I would want to spend time working and enjoying coffee. Staff always seem more concerned with hanging out with each other than cleaning up. Every other Starbucks I have been in will usually have associates cleaning when there are no customers. read more

SLOWEST STARBUCKS EVER. Unbelievably long lines in drive thru, takes forever to get order. The location is clearly short staffed, which makes no sense since it is very busy. I hope someone wakes up and properly staffs this location, as it is very conveniently located. read more

I just waited in the drive through for 30 minutes. By far the worst Starbucks experience ever!

12 Feb 2011 at 3pm. The guy working here needs more training or needs to be replaced. He has messed up 3 orders since I been here. It also takes 20 minutes to get your coffee. This place is making the customers angry. My java chip was good but my wifes caramel macciato was bitter, as if no sugar was added. Probably won't come to this one again. read more

Just waited in the drive thru line for 20+ minutes. Starbucks is some of the best coffee around but not worth the wait and no apology from the drive thru attendant. I have only tried this Starbucks one time but am hesitant to go back. The Smoked butterscotch latte and iced Americano tasted watered down. read more

Go through the drive through and pay with credit card. Employee forgets to hand back my card. No big deal I noticed right away but had already left the parking lot. So I circle around and walk back into the store. Inside service was limited to just 1 person it was just me and Starbuck employees. I asked for my credit card, their response was " we don't have any credit cards". They challenged me on how long was that you left it here. My response about 5 minutes ago. Nobody really stopped to look for it. After refusing to leave they find it and the employee walks over to me. He says here it is and I ask is there anything you would like to say. He looked totally confused, no sorry we didnt give you your card back or sorry for the inconvenience or sorry we called you a liar. Clueless customer service, everyone makes mistakes no big deal but you step up. Once again substandard service from a clueless company. read more

The Uganda Sippi Valley coffee was silky smooth, light, floral, and aromatic. My new fave. Customer service is great here. Stand alone store located in a busy shopping district. read more

Starbucks - Some of the art on the wall in the little enclave area inside Starbucks. - Coffee & Tea Near Me - Montgomery, Alabama

Would be a great location if the service was a little faster I consistently have to wait 30 minutes in line before ordering

This used to be my go to location when I wanted Starbucks, but recently the service has been absolute trash. On more than one occasion I've had to wait an excessive amount of time to get my coffee. By excessive amount of time I mean longer than 30 minutes for a single Frappuccino. On one occasion I even placed a mobile order which said would take 10 minutes. After arriving at the store roughly 8 minutes after placing the order I still ended up waiting another 35 minutes. The staff did not appear to be making drinks with any urgency, instead they seemed to be moving at a quite leisurely pace taking extra time in between making drinks to chat (and from what I could hear the conversations had nothing to do with how to make any of the drinks or anything. The morning shift seems to be somewhat quicker, and by somewhat I mean I only have to wait 15-20 minutes for a drink instead of 30-40. I've even witnessed on occasion staff members berating another staff member while that staff member was trying to help a customer. The only time I will go back to this one is if I'm just really craving a Starbucks drink while I'm near this store, and even then I might just drive the extra distance to either the Taylor Rd. location or the Atlanta Hwy. location. read more

This location is one of the slower locations I've been to...be patient and prepared for a wait.

On a roadtrip & had to wait over 30 minutes stuck in drive thru with 5 cars. 3 people working inside & it was dead inside. Such slow service. Then the order was wrong when we got to the window. I could hear them constantly talking as we were waiting for them to fix the order. We travel to many Starbucks over the US & never seen one take so long. read more

I don't write a lot of reviews. But I'm traveling north on I85 and need to grab coffee... quick. It took them 15 minutes to get me my venti coffeee. The guy Chris who started the preset literally left the cup on the counter and went on break while I waited. read more