Their pink drinks are made with real dried strawberries! You can choose to add real dried strawberries and even choose to do no ice if you don't want ice in your drink! The staff are kind and polite! read more

Today in store me and 2 friends came in, one work who works at a starbucks. The employee at the register got something about all of our drinks wrong, either making my white mocha a normal one or removing the coconut from my friends macha. They also (pointed out my the worker friend) made the strawberry base wrong, being too diluted to have a normal strawberry acai. To add on the lady who gave us our drinks was just rude, giving us rude looks while handing us our wrong drinks. The general ambiance was fine but our drinks being wrong and a rude employee culiminated in a terrible experience. Do better!! read more

Elizabeth is a superstar. It's no wonder why she's working point for this Starbucks. In fact the entire crew seemed to be top notch. I believe that's what's called a winning team. Looking for a healthy late morning snack? I suggest trying the yogurt-berry parfait with granola. Thanks Elizabeth! Note: This Starbucks also supports the USMC's Toys for Tots program, which is near and dear to my heart back in Vegas. read more

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This Starbucks is amazing . Super clean including the bathrooms . Staff is welcoming and friendly . Plenty of parking for free in the huge lot . Indoor and outdoor seating . I ordered the mocha cookie crumble , refresher and a bagel with cream cheese . It was good . The prices are moderate which is normal across the board for a Starbucks in MA . I also got a pupa chino for my dog . read more

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Customer Service from Dylan was honest and great. Simple things go a long way and that's what keeps me coming back.

One of my favorite Starbucks in the region, dog friendly, fast and competent. The best thing about the location is the space inside is big and the space outside is even bigger. Great for groups and all items are tasty as expected. Order in advance if you're worried about timing, but they move to go orders pretty fast too. read more

I absolutely loved Vanessa. I've never met anyone more sweet than her. I forgot my drinks and she came outside to hand it to me. She's an absolute angel!! The atmosphere at this store is so amazing. read more

They seem like very untrained people. 5 people who ordered after me got their drinks before me. I had to ask and she said it is next. Employees are running around like heads with chicken cut off. Or maybe they don't want to service certain customers quickly. I had to wait quite a while before getting drink. read more

This is a first - absolutely the most efficiently run and nicest service Starbucks I think I've ever been to - kudos to a wonderful AM team!

Whether you're running in at 6:30am to grab your morning coffee or 2pm for your afternoon pick me up, every barista is amazing. It's not very often you find a starbucks that can consistently make your order just the way you like it or consistently has kind service - and this is one of the few. Brews are never bitter, sandwiches are never burnt, and service is always impeccable. This location tends to get very busy and during any peak hours, management goes above and beyond to make sure orders are going out quickly and accurately. Feel free to ask questions about different drinks or ask for a recommendation - you might be surprised to find a new favorite! It might be silly to say but this is genuinely a wonderful coffee shop! read more

I stopped in today to pick up my mobile order and was bummed about what appeared to be a lack of ice in my drink and just sort of waved the guy's explanation off and left, because at the end of the day, it's just coffee. I didn't say that though, I just waved my arm and left. Naturally my brain was going my whole drive home .... was I rude? I hope not, this is my favorite location in the area, I drive out of my way to get there sometimes ... oh man, did I ever tell them they're doing great ... have I ever even reviewed it or said anything nice?? Turns out I did, about 6 years ago so it's definitely rime for an update. My drinks are consistently made well & quickly at this location. I pass 2 other locations on my way to this one but it's intentional, because I know what to expect and I'm never disappointed. Everyone is friendly, the place is always clean and it just has a good "we all like our jobs and get along" vibe. I'll go out of my way to this location any day, ice or no ice :) read more

This is more of a general review of Starbucks these days but $6 for a drink filled more than halfway with ice is ridiculous even with inflation and Starbucks normally high prices. read more

Starbucks - Iced matcha latte - Coffee & Tea Near Me - Natick, Massachusetts

Giving this a 3 star since in the past this location has been pretty decent but after my recent trip, not so much. I can't even believe how terribly made my latte was today. Literally the entire cup was just foam. I kept taking sips & having to spit the drink out since my entire mouth was filled with foam. Finally I ended up having to dump more than half of the $5 drink onto the ground to finally get to some actual coffee. Wish I had went back in & complained but I was rushing to get back to work. I get this latte every day from a different Starbucks down the street & they are always great but good God I've never had such a nasty one like this before. Won't be back to this particular location anytime soon. read more

Starbucks - Coffee & Tea Near Me - Natick, Massachusetts

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Nothing worse than when you're having one of those mornings and you're really looking forward to picking up your mobile starbucks order but you get there and your latte looks like this... Not for nothing but a venti latte from starbucks is definitely on the pricey side but in my opinion- worth it. Today... not so worth it. I got a grande amount but paid for a venti. Kinda annoyed about it especially since this isn't the first time this has happened. This is probably the 5th time I've picked up my latte and it has looked like this. This is the starbucks I visit every morning since it is closest to my work. I would hate to start going out of my way to a different starbucks so I really hope they correct this on-going problem. Disappointing. read more

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Very upsetting, got there and the workers said they were all out of refreshers & iced coffee, yet made an iced coffee right after to another worker! Kept telling everyone they were all out of stuff just to not do anything. Why hire people if they don't wanna work? Super frustrating! read more

As a Starbucks fan I stop in at many of them. The traffic and parking is tricky at this location since it is at the corner of the shopping plaza. They do have outdoor tables with umbrellas which is nice in the summer. Although not too relaxing to watch the traffic go by. The store front is the only window area so the back of the store tends to be a bit dark but now that I think about it that may be common. Long and narrow is the trend. read more

Nice little Starbucks location that appears to be nearby a Dicks sporting goods. Very easy for parking here and plenty of seating available. Will definitely stop by again for coffee. read more

Starbucks is my favorite place to go when I need a cold drink or a snack. The sandwiches are delightful and I have tried every single refresher and Frappuccino on their menu. I have to say I loved them all! A delight to the taste buds! I go here all the time! With great service. I have so much gratitude towards Starbucks. 5 stars! read more

This is one of the worst Starbucks I've ever been to. There were only about 5 people in the cafe when I ordered but it still took me a solid 15 minutes to get my WRONG ORDER. I ordered a Starbucks Doubleshot and instead of looking up a recipe because she obviously didn't know how to make the drink (thats on their menu) I watched her make an iced latte and when I questioned her she just said "yeah its a double shot" when we both knew it wasn't but I took my bullshit latte because I was running late to work because I waited 20 MINUTES IN AN EMPTY STORE. I will never go back there. read more

yea, two measly stars, less if you dont account for quality product. so yesterday i went to the same starbucks i go to, oh lets say 3-4 times a week, usually i need a 2pm coffee/ice coffee and its either here or the one up the street, plenty of ones to go to. I LIKED this one because it was in barns and nobles and i can read some free lit while i sip, thats over as of now. So i literally waited 17 minutes for an ice coffee. not a double strawberry frapichino with whipped cream from swedish elves or something like that, flat out iced coffee. I waited on line for a good 7 minutes, for like 5 people, yea, it shouldnt be that long to even place the order, but it was. at this point i didnt even want to humor them with their fratalian dialect talk they use, medium cinnamon ice coffee, did you mean the dolce cinnamon sir? shit, you see me all the freaking time, i order the same freaking thing every time, im familiar, dont correct me and get lady sheeeesshhhh! so that was fun, waiting was even better, there the cup sat waiting, as was I. hey 1 barista for 81 people at a peek period, why not look as the blender is concocting all those stupid chinos and fill the cup with flavor, coffee and then ice. after a good 8 minutes, they figured out how to add flavor then coffee, but couldnt pull the trigger on the ice, so they left it 2/3 complete when they decide to clean some hardware. thanks, im in no rush. yup, i huffed and puffed and they finally put the ice into the cup and instead of handing it to my outstretched arm, decided to place it far away on the counter with a "have a nice day" which is really "GFY" in retail read between the lines speak. anyway, thanks for wasting my time shoppers world *$, i can go elsewhere and not bother you with my normal uneventful order. read more

Actually, I really like this Starbucks and I make it a point to stop in whenever I am in Natick. It's really easy to get on and off of Rt. 9, too. There is also a small side parking lot that makes it less daunting. I stopped in one afternoon and the barista taking orders told each customer that the espresso machine wasn't working correctly so it would take a few extra minutes for drinks. That's okay, and I really appreciated him telling me. I didn't mind having to wait a few extra minutes for my drink. My drink was made incorrectly, and the barista didn't argue with me and apologized for the mistake. Don't deal with the one at Shopper's World or in the mall. Come here. read more

This is one of the worst Starbucks I've been to. My order has been wrong now three times in a row. This simply doesn't happen in any other Starbucks. Incredibly slow getting your drink. They got my drink wrong today, and after waiting for another one, and the second try was still wrong. Incompetent staff. I will not be back here. read more

Wow... ordered a latte, it was made incorrectly so I offered to buy another one (politely). The lady working the registered *sighed* as she rolls her eyes and swipes my card for the second time. No apology or anything. I guess that's customer service at a place like this. read more

Service was slow and the baristas has attitude with multiple customers. I don't understand why it took so long to get my drink when there were 3 people working and 4 people in line/waiting. Don't go here if you're in a rush! read more

The slowest Starbucks I have ever been to. It took 20 min to get my drinks. Ridiculous.

It's the better Starbucks in this area. Everyone who works here is super nice and attentive and know what they are doing. I come to the mall every weekend it's great to be treated well and remembered. Keep up the good work! read more

This is a pretty good Starbucks, with ample parking and great access to Route 9 and Highway 30. The only issue I have with this Starbucks is at least 75% of the time I'm there on my way to work, there are far too few employees to handle the morning rush. The staff is friendly, though, which almost makes up for slow service there sometimes is! read more

Seriously...I went on a Wednesday AM and was trying to get a bit of work done while enjoying my WAY TOO THICK Hot Choclate and my ULTRA DRY scone. All the three girls did was b*tch and moan about how busy they were (5 people in the store) and about what a sh*tty job the night closers did the night before (yawn). If you hate your job...get a new one! read more

This is a pretty Starbucks. I've been during the holidays and during the summer and the service stays pretty consistent. Friendly employees and good drinks wins this place 5 stars. read more

Clearly a risk with the pleasantness of the server and the accuracy of your order when the place is busy. Watch out for Zelda's attitude. In need of customer service training, she's uncomfortably rude. read more

This location seems to get backed up more than your average location. Food wise, it's on par.

Completely unorganized and you have to wait an extremely long time. I stood in line while someone was waiting for an order and got out before them. read more

I love Starbucks coffee. Just give me a large Pike's and I'm all set.

I came to this Starbucks a few minutes before closing time. They had thrown out all the coffee and would not serve me. Instead, they sent me to another Starbucks at a Barnes and Noble down the street, claiming it was open late. I drove there and it was closed as well. read more

I purchased a coffee mug as a Christmas gift. Unfortunately I purchased the wrong mug. I went back to exchange the mug, but they did not have the "you are here" collection. I asked for a refund. I was told since a line was forming ,I would have to wait. No problem, 3 people were behind me. The line grew to 8 customers so I got back in line and told them I could no longer wait. It took less than 10 seconds to do the refund. I went across the street to Barnes and Nobles and thought I would give the Starbucks in the bookstore a chance. They had the correct mug and also gave me a free flat white. Nice gesture, but the flat white tasted bad, like the coffee was burnt. I just don't see the allure of this chain. I wrote to customer service and it took them a whole week to respond. Yikes! read more

Above and beyond service by Zelda. The entire staff Saturday evening was awesome. Friendly and great service. My beverage was made just right. The music was great and clean as you would expect a 5 star Starbucks. Will be back when I'm in the area again. read more

Time to retrain your staff. Probably a bad business practice to have your folks at the register berate customers and boss them around. 4 or 5 people behind the register and 30 seconds before I'm told where to go. Not friendly staff. I like Starbucks. But not pleased with my experience today. read more

I had a really helpful barista here. I didn't catch his name, but it was a young guy with dark hair. I was there around 8pm and he was super attentive to my drink and even brought it over to where I was sitting. I've never been during peak hours, but since then I've made a point to stop in on my commute home. read more

This is the absolute worst Starbucks I've visited. My sister and I waited 30 mins for our two grande drinks. The customer service and management sucks. We arrived at Starbucks on a Saturday, 12/29 around 2:30pm, so yes it was already pretty busy. But even with this amount of orders and customers, the Starbucks in the Natick mall provides quicker and better service. We ordered our drinks probably at around 2:40pm, and we waited 10 mins for one grande drink. Then continued to wait for my sisters drink. When another 10 mins passed, we became very impatient as customers who arrived after us already left. I spoke politely to the barista, despite such awful service to ask if their was a grande strawberry Acai lined up in their orders. The baristas all looked and it seemed like they screwed up and didn't even put our other order in line. The manager finally prepared our cup and put it LAST in the line of the other orders to be made as we've been waiting 20+mins already. Everybody AFTER us had already gotten their orders and left! And when the barista finally got to our order, she took her sweet time to put other stuff away and then finally made our drink. When we got our drink at 3:15pm, she did not even apologize for the long wait and she knew we've been standing their waiting for the entire time. I did not get her name but she had glasses and short hair, horrible customer service and very b****y if you ask me. She could have taken two seconds to make our grande drink first when I asked, since it was a mixture of juice and strawberries. Or the manager could've gotten off his phone and made our drink! That would have been nice, but no their customer service absolutely sucks. I hope they get a new manager because this guy with braces is not making it. And throughout this, my sister and I did not make a scene nor were we rude, I even said 'thank you' to the rude barista. But I am never coming back to this location again. ALSO SHE MADE OUR DRINK WRONG. read more

Overall rating of Starbucks in general: 4 stars. Minus one star at this location for not enough seating. I was visiting my friend in Framingham and found myself here passing some time while waiting for her to get home from work. I was occupying one of the two cushy chairs by the door and there were four more small tables, each one occupied with someone working on a laptop. I sat reading and felt semi-pressured by the suit-and-tie clad customers coming in to give up my seat so they could set up shop. No one said anything to me, but the impatient looks and the lingering and hovering that occurred was somewhat annoying. Now, their sense of entitlement is not Starbucks' fault, of course, but if there were more seating, which there seemed to be plenty of room for, this unpleasantry could have easily been avoided. On the whole, I think all Starbucks could be improved by keeping the merchandise on the walls and replacing the awkwardly placed shelving units with more tables. read more