I don't normally leave reviews but today I was having, well, let's just say the most Monday-like Friday ever. It was bad. So bad that when I placed my order on the Sbucks app, I didn't realize I clicked a location over ten miles away from this one. When I showed up and noticed nothing on the counter with my name on it.... YUP! There was no escaping the worst day ever. Ugh. The gal at the register was so sweet and immediately took my order (as the original one was probably getting cold at the other location) without missing a beat. I was so upset and fighting back tears that all I could do was show her my order because any second I was going break down....Stressed and overwhelmed, when she asked my name I could barely say it without choking on my tears of frustration. My items were ready within, no joke, 60 seconds and I left just in time to dial into a very important conference call. I am so thankful that this location turned my morning around just by simply being attentive and understanding. Thank you to the morning shift today! I appreciate you! read more

I showed up a little after 5am... On a Sunday morning. The girl behind the counter was both cheerful AND friendly. The coffee was hot and tasted great, too: Five Stars for being open so early and seeming to be happy about it! :) read more

Stopped in for a drink and I noticed a dog inside a car with windows cracked an inch. It was 97 degrees out. He was panting and looked in distress. The car doors were locked so I went back into the store asked the Manager to please call 911. I was shocked to hear that per company policy they're not allowed to call the police. REALLY? Smh! How pathetic. read more

Having worked for Starbucks years ago I know what it's like behind the bar. What frustrates me about this particular store is it never really seems to be "busy" but they are consistently slow! I've been coming here since they built it and I've seen staff come and go. Still one of the slowest Starbucks locations I have ever been to! I'm not sure why exactly but nobody ever seems to be in any kind of hurry behind the bar. It's aggravating knowing I used to be timed at how fast my crew could crank out drinks at some of the busiest stores in Arizona. I am a loyalist, and I'll keep drinking the coffee, but I think I'm done here and ready to find another location to visit. If you're in a hurry, STAY AWAY from this one. read more

Always serve up coffee as ordered. Must have hit rush hour, as the place was pack and line to the door. Baristas are quick and wait was not long. read more

Love this location!! Lots of talent!

I come in very early in the morning during the week, and in the early afternoon on the weekends - and the girls that are always working are so awesome! Once they've seen you a few times, they remember you every time after! They used to remember my drink until I started changing it up on them =) I will just say that I've gotten a Three-pump vanilla cappuccino with extra foam from here, and they've made it the best I've had from any other Starbucks. It was so good I drank it so fast when I normally sip on it slowly. They also know how many times I've checked in here, even on Facebook *giggle*. This location gets extremely busy because it's in a popular shopping center and it starts right around 6:45am up to 9am. I've seen the line going out the door so I'm glad I get there around 5:45am! I like this location the best not because of the coffee, but the customer service from the early morning girls makes it a great experience every time! read more

Amazing customer service. Hillery suggested I try a sample of the new mint mocha frappicino and it turned out to be fantastic. So loving this Starbucks and their customer service. I had to call tech-support for help with my mobile app and they were so helpful and quick. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

The wait here was atrocious!!! Took over 20-25mins for coffee (this was after we waited 10mins to order)?? I usually order the special (which right now is (Chestnut Praline latte with coconut milk..yum)..however if you are In A HURRY DO NOT GO HERE!!! Extremely slow service!! Coffee was good(same as other Starbucks just a Very Very long the wait) and they did make it right (nice enough too but didn't even apologize for the long wait?) ... Everyone else had the same expression is the wait really worth it for Starbucks chain coffee?? If you are ever in Bay area try Philz!!! The wait for coffee is worth it (.mint mojito at Philz is my addiction!!!) read more

too focused on mobile orders, and don't acknowledge that to their cafe customers. i waited 15 minutes for a coffee, when they whipped out 20+ mobile orders that weren't even there waiting for their coffee. when i was handed my coffee, the barista seems almost annoyed to give me it "here you go." no thanking me for my patience or apologizing for the wait - the most basic rule of customer service. the mobile orders sat their for at least 5 minutes before someone came in to get it. need to reflect on their priorities for customer service. my coffee was good tho :) read more

Horrible service. They messed up my DCC frap up! Like actually, they messed up my Double Chocolatey Chip up, and I asked for a refund. The lady said "ARE YOU KIDDING ME?" and nearly threw her stupid pen at me! How DARE YOU, Starbucks! read more

Dylan was so kind and counted out $6 in change that we used to pay for our order. Our Frappuccino's came out SO fast and we're delicious of course. Definitely recommend this Starbucks to anyone who needs one! read more

The staff makes this a great store! They often remember me and asks where my daughter is when she doesn't accompany me like she normally does. They are usually pretty busy and seating is scarce in this location. If you are going to get work done it might be hard to find a spot. And if you do find a spot, it might be hard to get work done. read more

Starbucks - Cute summer cups! - Coffee & Tea Near Me - Phoenix, Arizona

I've yet to have a bad experience here. I'm always greeted and served promptly. Although, I only come in during off-peak times. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Basically your average Starbucks. The baristas are friendly enough, the seating is rather limited and the parking can be a pain depending on the time and day you go. I go here out of convenience when I need a frappuccino or white chocolate mocha fix. Nothing spectacular, but also nothing horrible about this location. read more

Its November 2nd...yesterday I enjoyed the Thanksgiving blend without the tryptophan after nap and didn't have to wear my stretchy pants either. Today I went for it. Full on Red Cup Skinny Peppermint Mocha, that escalated quickly into the holidays. Oh yeah, it's AZ, I've got my flip flops on and I'm on the patio. At least my pedi color matches my cup. Otherwise it would be so awkward. read more

Starbucks - It's so important to have your pedi match your holiday red cup. - Coffee & Tea Near Me - Phoenix, Arizona

Fast and friendly service. Inside was clean. Service station well stocked. Volume level of music and patrons calm and low-if I planned to hang out, it would be pleasant. read more

I must say, we went in Christmas morning and all the young people there were extremely nice, wide-awake and did their best to make sure everyone had a great experience. They were even celebrating because one of their co-workers had just graduated from ASU. Great team work especially since my husband and I are pretty certain that they would've rather been home enjoying the holiday with their families. read more

This location is excellent. The staff is always friendly, rarely out of any ingredients and have great consistency in drinks. The baristas are quick, listen well and never mind making something right if a mistake happens. Hillary is my favorite person in the world! Please don't go to this location though, I like the lack of line ;) read more

Food quality and taste aside due to it being a chain restaurant the thing that sets apart Starbucks from each other are the people behind the bar. This location has some great, friendly people who tend to make a consistent drink. Like other reviewers have mentioned, this location can get slammed (especially around 9AM) but it is a function of high demand as opposed to incompetent or slow baristas. Overall, a good location with stable, amiable staff. read more

I'm giving this location 4 stars because it's usually very good, but I went here on Saturday at it was absurdly slow.

Had coffee here twice both times the coffee was terrible. I had a latte I don't know how they can mess up a iced latte the coffee taste really bad seems like it's set for too long very slow act as if they're extremely hurried. Good thing it's not close to my home will be going to other Starbucks for much better coffee. read more

At first I was disappointed that they moved from Pinnacle Peak because that location was across the street from my house. However, their new store on Happy Valley is so much nicer. Great staff & excellent drive thru service! The people that complain about the slow drive thru are probably the same people ordering all their "special" drinks that aren't even on the menu. read more

I come to this starbucks quite frequently and have never had bad service until recently when Jesse started working there. Every single encounter I have made with him I have received nothing but attitude and rudeness back. Sometimes he starts off nice and then quickly escalates to an attitude when it isn't even a high stress environment at the time. I don't usually write reviews but it's really unpleasant when one person can make your favorite go to place your least favorite. read more

My drink order consistently gets messed up. The Baristas do not listen or pay attention. Not to mention half the time the lid is not on the cup all the way. My least favorite Starbucks but it's close to work. read more

Slowest Starbucks ever. Line from the register to the door and yet absolutely no sense of urgency or desire to speed it up by employees. If only recommend coming her if you have a lot of time to spare. There is no drive thru to help with orders which may effect the speed. Might be good for a weekend relaxing but not for wanting to grab a coffee before or during work. read more

The latte and croissant was very good BUT the barista decided to go outside to his car and was more interested in what was happening outside than in making the drinks. Don't know if he was concerned about the police outside or what. He totally lost interest in my coffee when he was halfway done. Another barista took over and I finally was served. In summary coffee good barista mesmerized by the world outside. read more

This is the slowest starbucks on the face of the earth. And they don't even have a drive thru. It took 15 minutes to get a breakfast sandwich and coffee, after I reminded them I was still waiting on my sandwich lol. There were four employees present. read more

Great baristas that work hard. Very busy in the AM between 6-9 and especially so on Double Star Day. Mobile Order is awesome, but you have to disregard apps wait times and you need to wait a bit longer for your drink. read more

Megan matinas amazing!, she gets her job done and makes everyone's day 10x better than it already was I beg you give her a raise!!!!

I haven't been to this location since in a while. My drink and food was great, as can be expected. The only problem is they are allowing pets inside. This dog is not a service dog. Leave the animals outside. read more

Starbucks - I don't think they know having a dog inside the building, and no it's not a service dog, is a health code violation. Leave the dog outside! - Coffee & Tea Near Me - Phoenix, Arizona

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The barista that took my order seemed kind of annoyed that I had a few transactions to take care of. Once I placed my order, I patiently waited for my drink...I then saw the individuals who were right in front of me get their drinks and I was thinking I would be next. I stood there waiting for the barista to start making my drink, I watched her pick my cup up and set it aside as she continued to make 4 other beverages before getting to the beverage I ordered. I watched 4 people behind me get their drinks and leave before I was able to get read more

I cannot say enough great things about this staff! They always make the perfect drink and they staff is AMAZING! Tammy, Hillary and Rene are phenomenal women! Their service is second to none and are always so personal with their customers. I have not been to another starbucks that had a staff half as good as this one! read more

Service at this location is faster than the one on Pinnacle Peak Road (about 37th Ave). But it still takes some time while the servers chat with their regulars. Seems odd they cannot make the beverages while talking. And work faster. This company should know people have places to be. read more

Never get my order correct through the mobile order, and even completely lost my mobile order to collect stars. Waited over 15 min for this order. Finally asked the barista where my order was and she said they didn't have it so I showed her my mobile order receipt and she made the drink and of course made it wrong. So I asked if she could fix it, cause lets be honest if your going to pay 6$ for a coffee you've been waiting on for over 15 min, you want what you ordered. Well upon asking if she could fix it, she went ahead and made yet another persons coffee before mine. Great customer service. (Complete sarcasm) I'll be so relieved when a Dutch brothers comes to norterra. read more

If you like a coffee shop that literally screws up your order every time - THIS IS YOUR PLACE!!! My order is simple, pike place with heavy whipping cream and stevia. The only thing that changes is the quantity, do I want 1 drink or 2. And more often than not, ITS WRONG! read more

Awesomeness. The coffee is great!We are pretty new to Starbucks and the person helping us have us some free samples of coffee.The cake pops are amazing! Definitely recommend. Super nice staff! read more

This is hard to say... But I do not enjoy my visits here. They are slow, crammed, difficult to get in line, and even harder to find space to wait for drinks or even fix my drink after. I love SB but this one needs a bigger store and better service. read more

Seriously the best Starbucks in AZ. We live right near by and are frequent users. The staff knows us and our usual orders and are ALWAYS friendly. We are and always will be loyal customers to this particular Starbucks. The only con would be no drive thru. read more

I'm a general contractor and as the old saying goes, time is money. Well if that's how you operate your life than this is definitely not the Starbucks for you. I have been in there probably a half a dozen times and every single time it has been the absolute slowest experience of my life. The people behind the counter just go on and on and on chatting with one another and tiptoeing through the tulips. I don't understand how it can be that slow when every other Starbucks is so quick. Normally I would just go to a different location. However this happens to be right next to Lowes. So when I go to pick up my material in the morning this is my only option. They need a new manager, someone that can change the culture. read more