We came in about 10minutes before closing. They were with a costumer and my son asked if we could use the kiosk. He is 10. I let him do his drink. Saw he clicked the right stuff. I order four drinks in total. While we were doing this my 5year old needed to use the restroom, they told us we weren't allowed to use the bathrooms becas they already cleaned them. We thought this was rude, she is 5, we were paying customers, and they were still open. So my husband had to take her somewhere else. Because of this and having to watching my three boys, I quickly hit order without double checking which is my fault, but they were closing and told customers if they didn't hurry and order they wouldn't be able to. I ordered four drinks total, when the order came. We noticed sons honeydew drink with crystal boba wasn't in there, instead it was a jasmine tea. No boba. Which is odd, I saw him add it to the order. I noticed the drink I got for my husband had boba which I don't add. They showed me the order and sure enough it said what they gave. I told them there must have been an error but okay. My son was clearly upset, not hysterical but trying not to cry (he was really looking forward to it). The guy who made the drinks just walked away didn't try to help. Remaking the drink would have been easy. The girl at the front just stared at him while I explained that we must have made a mistake, I saw him add his drink but I should have double checked. Although we used the kiosk, most places with good customer service would gladly remake a drink if you don't like it. They did not care, they were rude and nasty to myself and son. We go here every time we go to noterra. We will not be going back, read more

Ughhhh :( I always wanted to try Urban Boba and never did because their menu isn't as straight forward with ingredients and customization options as some other places. Finally decided to try the jasmine milk tea, unsweetened, non dairy with soy milk, half honey boba and half herbal jelly and it was super average, actually below average. I've been drinking milk tea for over 15 years and have tried numerous places and unfortunately this just really didn't cut it for me. It wasn't creamy (it was actually pretty watery), the honey boba didn't taste at all like honey and was not uniform texture - they were gritty in the center, and the herbal jelly was also lacking flavor. A large size cost over $10. I am happy to pay top dollar for top quality but this was really not worth it in my opinion and I think it was at least double the cost it should have been. The only redeeming quality is the service - all the young employees there are very polite and knowledgeable about the menu. read more

Urban Boba Tea House - Bubble Tea Near Me - Phoenix, Arizona

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I just found it kind of weird that they had bunch of what looked like unauthorized character items. But other than that, no complaints. My drink was very refreshing and yummy. There's a lot going on in terms of ambiance. The service was good! read more

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Been here a few times over the years. Drinks aren't bad, but definitely overpriced for what you get. Customization options are limited too. I don't understand why I can't add more than 2 flavors to my tea. There are plenty of other boba places to go to in the valley that are half the price, have unlimited customization, and are much better quality. Customer service here is also hit or miss. Sometimes the employees are helpful but other times it's like they couldn't care less and have poor attitudes. It's not the worst boba place in the valley, but there's definitely better places to spend your money at. read more

Incredibly mid holy I was like 80% water 19% tea 1% milk Service was good tho Ambiance 6/10 read more

I had high hopes that Urban Boba Tea House would become a regular stop, but it'll be a one-and-done for me. It's easy enough to order from the kiosk, although I paused when I saw my strawberry black iced tea would be $9. I hoped it would be the best drink I'd ever had, but it was not. It was overly sweet and didn't really even taste like strawberries. I forced myself to drink half and then tossed it. Cute interior, but I won't be trying anything else. read more

This is a place that has a wide variety of boba drinks to choose from as well as a large variety of addons. The interior looks so sleek and relaxing and they even have a few board games for customers to play while they sip away. I decided to get a large house special and orange creamsicle. This cost $21.70 so it's a bit pricey. If you're looking for a cold drink, I would advise not getting the special. Even though it's supposed to be cold, the boba in it is so hot that it creates more of a lukewarm feeling as you drink it. The quality of boba was nice. The orange creamsicle felt like it tasted like super sweet artificial orange rather than actual oranges. Overall, the drinks were nice if not a bit expensive. read more

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tall lengthy guy served me the best boba i've ever had ;) there was another white guy there. also brunette. he was super handsome. but he also had really good customer service. the front guy with the glasses was also super good, took my order very well . 10/10 would go again!! read more

Urban Boba Tea House - Bubble Tea Near Me - Phoenix, Arizona

I was here on a trip from Los Angeles. It was a hot day. Thought a nice cup of boba tea would be nice after lunch. I was so wrong about it. I paid $8.51 for a Royal Milk Tea with boba. It's expensive even for LA price. It was so bad that I had couple of sips and threw it away. It did not taste like milk tea at all, instead it was watery, tasted funny. Boba was soft and chewy though. read more

I am rarely on this side of town but I am so glad I was! This place is a safe haven for us dairy free peeps! The majority of their drinks come dairy free(there were one to two exceptions due to the nature of the drink). I personally got the taro milk tree blended and it was one of the best drinks I have ever had! The perfect balance of creamy and sweetness. It was not overly sweet where you could not taste the taro. The store itself was very spacious and had industrial decor. There was a wall full of Polaroid pictures and they even had some local jewelry for sale. I can't wait to go back and try more drinks! read more

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As someone with a big sweet tooth I kind of expected my drink to be sweeter. I ordered a small thai tea and wasn't super impressed but I think for someone who doesn't like a lot of sweetness this drink would benefit them. I have been here before in the past but honestly forgot what the drink tasted like. I might come back one more time and try another drink. The service is fast and it's very clean inside. def a spot to have lunch as work from home at! read more

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Best boba shop around. I love the milk teas and the taro blended with boba. The snacks they have are delicious. The ambiance is perfect to just step into some peace and quiet to go study or work.Their service is always super fast and easy. read more

I had a matcha tea and my sister had a taro tea with boba and they were both so delish!!! Great service and they were quick :)

The boba is so good. It's a cute little place you can do work there and it's nice and quiet at times. The people working there are very nice and accommodating. read more

Had a sweet & salty tea and it was delicious. Hardly any customers, but still took awhile to get my order. Other than that, I recommend it. read more

We have been going to this place for years, specifically for the mangonada drink. We thought we found a great spot - until our last visit. I believe the recipe has been changed - possibly to cut corners? Ownership change? Maybe it's unintentional - but the drink is now absolutely awful. Also noticed that the cups no longer have their company name on them, just clear with no identification which leads me to believe someone is cutting costs and cutting recipe ingredients. Also noticed the inside has been rearranged and now supper awkward setup inside. The Mangonada now tastes very watery and has no mango taste. I believe the cheap syrup is a new addition which is contributing to the recipe change. The syrup and ice melt and within seconds of receiving it there is a pool of dark orange syrup that has no flavor. The mangos on top were fresh - but not ripe at all - and extremely small. The customer service was good when I brought the issue to their attention. They remade the drink but it was exactly the same - watery pool of syrup and slush ice. $23 for two drinks, and unfortunately, we will not be back. The gas station has better drinks. read more

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I came here because I wanted to get some boba while I had some time to kill before my travels. I came here and I thought I'd get a lot more for the high cost than I ended up getting. This store unfortunately wins the award for the most expensive boba drink with the least amount of tea and boba. The "large" size wasn't large at all and it was filled with so much ice that I barely got any liquid to actually consume. For $7 including the barely there boba pearls, save your money and go somewhere else. I was greatly disappointed with the drink. The profit margin they make must be unreal based on their drinks being mostly ice cubes. I expected more from this shop based on the atmosphere and price. read more

Urban Boba Tea House - Mostly ice cube filled boba tea. - Bubble Tea Near Me - Phoenix, Arizona

$12 for a small basic cup of boba.nothing special about it. For my kid. Protein shakes cost less elsewhere

Before I even start, it's one of those places you go and you'll go again bc of the ambiance. Really good work in the interior design. The merch they sell is also very interesting (plushies especially). They have many interesting bbt drinks and I've tried them with poppers, making them more fruity. Definitely suggest, go take pics and have fun. I have one suggestion for the owner, make more creative bbt drinks, you have a bright potential with this place. Easy access to parking and you're close to many restaurants. The staff are very nice! GO, I SUGGEST read more

Urban Boba Tea House - Bubble Tea Near Me - Phoenix, Arizona

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I LOVE this place!! I've been going here for an occasional boba tea for the last 8 years. I'd provide a perfect five stars except for the fact, the price has gotten way out of hand. Like the rest of the world, right? Sadly, I can get a Starbucks latte for less money than a simple iced tea with popping boba is at Urban Boba Tea House. Still the occasional sweet treat but I'm no longer a frequent (almost daily) visitor. read more

Urban Boba Tea House - Iced green peach tea with assorted popping boba - Bubble Tea Near Me - Phoenix, Arizona

Nice little place in a busy shopping center. Staff was friendly. Boba was good. Shop was busy, even on a weekday night. People walked in to a hugh standing table to play a card game. Others were relaxing and chatting on the sofa. Nice vibe. They have a small shop with stuffies and mugs. read more

Urban Boba Tea House - Bubble Tea Near Me - Phoenix, Arizona

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Cute, clean and spacious. Menu on your left side wall. Right side counter has accessories for sale. Seating against the back wall plus stools by front window. Friendly staff and very helpful. Order: Classic milk tea w/ boba ~ soft and chewy boba, milk tea is not too sweet. Taro slush～soft boba with taro Birthday~ice cream on top with sprinkle read more

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Too expensive for a bland boba drink and they skimped on the rainbow jelly and boba pearls. Cashier was nice though. read more

Urban Boba Tea House - Banana milk tea with rainbow jelly and blended taro milk tea with boba pearls - Bubble Tea Near Me - Phoenix, Arizona

Great place if you're looking for boba. As a self-proclaimed boba expert, this place is one of the best. The staff was so happy and friendly. As always, I got the Thai Tea, and it was one of the top 3 best boba teas I've had. The building was clean, and I loved the decor! Would recommend!! read more

Friendly staff, lots of flavor options. Green tea with ginger and black tea with blueberry flavor were both good options. But for $7+ for a large boba tea before tax and tip, not a place I'd prob frequent. read more

Urban Boba Tea House - Blueberry tea, green tea with ginger and boba - Bubble Tea Near Me - Phoenix, Arizona

I have 2 boba places I rely on, Urban Boba is a staple in my diet. I eat, drink, and poop boba. Strawberry green tea is my blood supply and Urban Boba is my supplier. read more

A large menu to choose your ultimate choice. Decent price and decent views of their sizes. The employees are kind and attentive. If you do not want to converse there's a tablet to order. Great seating choices and options to play board games. I enjoyed their vendor products to browse on the counter. They have cute boba plushies that any person would want. The drink had a good amount of ice so the drink is cool. Always a plus for me when my boba is cold and not warm. The boba is a good surprise assortment. I highly enjoyed this shop. The honeydew wasn't too sweet and mild enough for me to truly enjoy! read more

Urban Boba Tea House - Vibes - Bubble Tea Near Me - Phoenix, Arizona

Common, you can't make customers wait for 30 mins just for a boba tea. Not sure what happened but the experience was not good. When we entered, the lady at the counter did not welcome us even and kept looking another side. We only had to go and ask to order. Anyways ordered but we had to wait for 20 minutes for the drink to come and most surprisingly, lavender boba tea was one of the worst we even had, It was so watery, and the lavender taste was very mild with less boba in it too. No idea what went wrong that day, either they were short of staff or they got a new maker in the kitchen. With this experience, I won't recommend it. However, they do have a variety of options to choose from and you can be lucky to select a good one unlike us. read more

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Been coming here off and on for a couple years now. My drinks are always good, but service always seems off. So disinterested and not polite. You feel rushed to order even if no one else is in the store. read more

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I am a huge fan of boba, so I am very glad that there is a boba place in a major shopping more. The drinks here are decent, but way too sweet to my taste. I am from the boba island, and started drinking boba since elementary school, so I am used to customize my drink according to the way I like it. Here, they pre-make the milk tea, so if you want it to be less sweet, you can only dilute it with unsweetened tea. As a result, if you get the milk tea with 25% sweetness, you get only 25% of the milk tea with 75% of the pure tea, which is not very milky at all. Overall, if you are like me, a true bobaholic who are used to fine tune your drink exactly the way you want it, this is not the place. But if you have never tried boba milk tea before, and are generally love drinks that are sweet to very sweet, this is a good place to start. read more

Urban Boba Tea House - Cute interior decor - Bubble Tea Near Me - Phoenix, Arizona

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I'm not that big a fan of boba but my wife and kids love this place. I've ordered from here only a few times but my wife and kids have come here dozens of times. The parking lot situation is tricky here. There are rows of parking stalls available immediately in front of the store and across the other end but it's usually teeming with parked cars already. We've had to wait until somebody gets out of their parking stall or just drive on the opposite end of the shopping area to park. No big deal, just adds another 300+ steps to walk. There is a wall of all their boba creations that you get to choose from. The selection is impressive, everything from fruity to sweet to refreshing and you get to customize any extras you want. They also have a small food menu that consists of appetizers. I've ordered the French fries on several occasions and they are darn good. Prices here are reasonable so you can have a $20 bill. Treat yourself and a friend AND have change left to possible buy a 3rd boba. There are table and chairs here to sit down in the air conditioned place and enjoy your drinks. This place is clean, friendly, and will serve your order fast even if it's rush hour. There is a reasonable wait time as all orders are made to your requests. My wife and kids always order extras with their drinks and they've never screwed up on our orders. We will be regulars here as this place is about a 7 minute drive from our house and my family loves the drinks. Give them a try. Hope this helps. read more

*DRINKS ARE OVERPRICED AND SERVICE IS HORRIBLE* I waited nearly 30 minutes for the worst Thai Milk Tea I've ever had in my life. After 20 minutes of waiting for this ONE drink, I asked the cashier how long it would take to receive the drink he says at least 6 more minutes. FOR 1 DRINK? The establishment is nearly empty!! I proceed to ask for a refund, he tells me "sorry, I can't process refund, you'll have to email the owner Kevin to request a refund because he is funny about stuff like that. I then ask how long it will take to process if I request a REFUND VIA EMAIL??? He says oh, 2-3 days. COMPLETE INCOMPETENCE ON EVERY LEVEL. SAVE YOURSELF THE TIME AND HEADACHE AND AVOID THIS PLACE. read more

i was craving matcha and this was the closest place that offered it and i've never been here so that was a bonus, apple maps makes it a lil confusing to find, the ambience is so calm and laid back, they have a huge menu for all types of drink lovers, they sell bracelets and have game boards too, the 2 employees working were kind, the whole place was extremely clean, now as for the not so good part the prices here are somewhat high, almost $10 for a drink is crazy, the matcha tasted like authentic matcha and the boba was the perfect texture/sweetness but for the price i'd rather go somewhere else just as good, definitely worth trying though, the drink was a 9/10 read more

The space is really nice... bright and open with several seating options and games available should you want to hang out. They have a pretty extensive menu in comparison to other similar places with various options whether you just want a simple tea or a mor extravagant milkshake type of creation. It has a very chill vibe and friendly service. I went with a black milk tea with boba (duh) at 25% sweetness. You can choose your sweetness level and if you want your beverage over ice or blended, etc. My girlfriend got a pineapple slush with green apple jellies. The milk tea had a great flavor and finally, somewhere where 25% sweetness still wasn't too sweet. Score! The boba was cooked perfectly, not too chewy and not too soft. The flavor of the slush was good, the green apple jellies were a little hard in comparison to some others but overall pretty solid. Prices were definitely reasonable. Worth a stop if you are in the area and want a treat! read more

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DRINKS ARE OVERPRICED AND SERVICE IS HORRIBLE. Plus icing on cake because it was kiosk order machine charges you $5 extra to order your drinks. I waited nearly 30 minutes for subpar Thai Milk Tea. I proceed to ask for a refund, the employee tells me "sorry, I can't process refund, leave your name and number and the owner will contact you. Let's be honest, the owner contacting me won't happen. This service has gone down hill and the prices have gone up at the same time. Was a customer until today going to take my business somewhere else in the future. SAVE YOURSELF THE TIME AND HEADACHE AND AVOID THIS PLACE. read more

Not bad at all. Quite yummy. I ordered the milk tea on ice with strawberry and lychee. My dude ordered the melon milk tea on ice with strawberry pearls. So good! Fast and friendly service. I love that they didn't put a lot of ice. The atmosphere was clean and chill. read more

So many offerings and some food options as well. Fast service, cute Boba atmosphere if there's such a thing! Lol. read more

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Stopped in with a friend. I have not been to. Stateside Boba Tea place yet and missed them since moving back from Japan. This place was pretty authentic if you go with a traditional flavor and normal boba. I opted for the blended mango milk tea with boba pearls (normal). I saw that they had a lot of different flavor options which is cool. I might try a different one in the future. The place seemed very clean and the table inside were all distant. The staff was friendly and all were wearing masks. I will more than likely be back. read more

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I got the Honey Sugar Milk Latte (I think that's the name). It was VERY sweet, but it was quite delicious! The boba was perfectly chewy and the pudding was very sweet, too! I think a lot of the flavor cake from the pudding. My sister ordered the milk and cookie and LOVED IT. I personally was not a huge fan because that drink is sugar laden and there are whole chicks of Oreos. My other sister ordered the jackfruit milk tea. This one tasted like real jackfruit! It wasn't too sweet - Just right! I recommend this if you like exotic fruits! My mother got the ginger tea. It said there was a ginger MILK tea on the menu, but the cashier claimed they didn't have it... Boba was good, but the drink was kind of boring I definitely do recommend this place. A lot of people don't know that you can adjust the sweetness level (i've seen a lot of reviews complaining about the sweetness). If you like very sweet, this is the place for you. If you don't like it too sweet, you can always request less sugar. read more

I've noticed these popping up everywhere and today I had an opportunity to try them out. The store itself was very welcoming and the staff was very patient as we were trying to make our selection. We tried two of their popular items, chocolate/coconut milk tea and taro/coconut milk tea with boba. I really liked that I could choose the sweetness level. I didn't like things too sweet so I requested 50% sweetness; however, not knowing what their 100% sweetness was like, I took a gamble. Having tried it, I probably go for 75% next time. The drinks were very tasty and the boba was cooked to perfect chewiness. I'd like to return to try their other drinks. read more

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