Horrible customer service. We waited in line for about 20 minutes before being told we were in the…read morewrong lane and needed to move to another one. The lane we were directed into was not clearly marked, and by that point we were already stuck in line with no easy way to switch. I explained that we had already been waiting and that the confusion was due to unclear signage, but the staff refused to take our order, saying it would disrupt their queue. Rather than helping resolve the situation, they simply turned us away. The interaction was rude and unhelpful, so we chose to leave without ordering.

Great place... excellent customer service and my drink was amazing! The sweetest barista Brynn made…read moremy day! Thank you

the coffee here is always delicious, and service is typically speedy! not once has my drink been…read moremessed up which is something i very much appreciate. however almost every time i have gone the baristas look at me like i have just inconvenienced their whole day after the first visit i chalked it up to just be a bad day for them, but nearly every visit afterwards the baristas have all been stoic and unfriendly :-( i hate leaving semi-bad reviews but with how many times this has happened i really wish the baristas were a bit friendlier

We were down in Oregon for Thanksgiving and decided to try this place…read more So happy we did, it was absolutely delicious. The coffee was so better than Starbucks and the breakfast sandwiches we got too!!! I had the white chocolate mocha and they use a powder which makes it taste so good. You have to try the Sausage jalapeño biscuit breakfast sandwich, we are craving it. Hope the Human Bean comes to Washington! Oh and the staff was super friendly and so cherry on the holiday. Thank you for making our experience a memorable one, we'll be back!!

This place is my go-to. Charlotte makes the sweetest, creamiest, most delicious mochas ever. There…read moreis something special about this place.

This place is located on the same lot as the gas station. I initially was going to put off getting…read moregas till tomorrow, but as I was driving home, I got low blood sugar. I figured I'd pull into the nearest gas station and then get some juice and a candy bar to hold me over before I went home and fixed myself some real food. The gas attendant ran my card through the gas pump machine, and when he came back, I was asking him if I could but something at the store, noticing the light was off. He said, "It's not a store. It's a coffee shop and they are closed." I was at a loss for words because I didn't know how I was going to make it to the next location to find something to drink or eat as my adrenaline and every other hypo symptom was starting to stir. I told him, "My blood sugar is low. I need something sweet." I felt silly telling him this because it's very personal to me. He thought fast, and asked the Espresso guy if he could get me something sweet. The espresso guy asked me if I'd like some muffin tops but I asked if I could get a sweet drink as it gets hard for me to chew or swallow when I get like this. He asked me what flavor I want d and I said, "No preference, just a sweet drink." The gas station guy brought me the drink from the espresso shop and they told me it was on them when I asked how to pay. That was super nice and I am grateful there's helpful.people out there. I pulled over to drink the drink they made and called husband to tell him I'm ok and will be home soon.

Absolutely my go-to coffee shop! They have amazing prices and high quality coffees. Easy location…read moreand fast service. So excited to continue seeing their growth!!

The best best best coffee shop in Salem!!!!! Coffee is organic, the ladies who work here are…read moreamazing and so nice! My go to place!

Ordering ahead was easy with the Dutch App. I used my loyalty points to order a free medium…read moreAmericano and added a lemon poppyseed muffintop. 6 minutes to go time. 4 minute drive. They nailed it. Coffee was hot and muffintop was ready to go! Love the service and product here. Reliable for over 12 years now. Keep it up, DB! We see you rocking it!

I was introduced to Dutch in 2016 when I visited my brother in Eugene. When I told them it was my…read morefirst trip they comped my order! I've been a fan ever since. This location is convenient to home and those exiting I-5 heading to state government offices. The cheerful greetings from employees is a nice way to kick off your day. You can expect flavors to change with seasons and to see special flavors celebrating the holidays. I feel good supporting a business that originated in Grants Pass and employs so many local smiling faces.

We continue to stop here when in Salem. Today our lattes were delicious and made extra hot. We…read moreshared a bagel but had to toast it ourselves. The protein balls are also recommended! Service was efficient and the seating area is comfortable. We will be back.

Coffee shop was totally the vibe. The aesthetics were great and the paintings on the very adorable…read more Super cute and cozy. My drink was so yummy and the service was fast.

The staff have always been pleasant to me. Waits have been short. Prices well in line with the…read morecompetition. Drinks I would give a grade of C.

My significant other and I go to this coffee shop all the time. The service is . But what…read moreimpressed me the most is that after the 2nd visit we didn't need to even tell them our regular orders...they remembered us, and made us feel like we were valued customers.

I've frequented this business for years, but recently they've changed their product for the sugar…read morefree white mochas. Don't like the taste. Service is very good and the employees are so very friendly and accommodating, but can't drink the white mochas there anymore until the product issue is resolved.

I love that they have rockstar flavored drinks. I've only been there a handful of times and I…read morereally enjoyed it until today. It's only a 2 star because I went this morning (7/30/22) and waited 15 minutes (I was the second car, and only one side was open, 1 barista working) and the young barista girl was talking to another young girl in the car in front of me the whole time. Not preparing drinks or anything. Just talking and laughing. She was in the window the whole time so I was able to see both of them just having a casual conversation. And I'm a patient person which is why I waited 15 minutes but it was very disrespectful. I ended up leaving instead.