I go here for convenience and it's just down the street from me. I've been coming here again recently and my drink has been great! Customer service has been great as well. My go to as of late is a venti matcha latte swapped out milk for soy and added strawberry cold foam. Delish! read more

Starbucks - Matcha latte swapped out milk for soy and added non dairy strawberry cream cold foam. A win! - Coffee & Tea Near Me - San Bernardino, California

Not sure why the low reviews but the staff here was great. It's Starbucks coffee so you get what you expect. Items were made to order and I like how quick the drive thru is. read more

So they have a new policy now if you have to use the bathroom or get a couple of water, you have to buy something first and this is only for the p.m. shift. Or just certain people that come in read more

Brie was the person who took our order and already seemed to be having a bad evening. They close at 10:00 and it's 8:40 pm. My husband needed to use the restroom and she said bathroom was closed. Her customer service skills need to be worked on. When I asked her for her name she ignored me, so I asked her coworker for her name. She must've had a bad day or maybe she should stay home as my understanding Starbucks employees have great customer service skills, NOT Brie! read more

I've been disappointed time and time again by this location. My coffee orders are often wrong, sandwiches aren't warmed up and I've even been charged for extras like cream. Most recently, they forgot toppings on a simple oatmeal. I gave this place another chance because it's convenient, but at this point, it's just not worth it anymore. read more

Horrible matchas. Basically not mixed, powdered matcha balls, no sweetener. Pink drink with lemonade, who does that?! Some other bs coffee order. I had a real detailed review but I guess too many f bombs lol. So deleted app. Won't even use points Way too many drink spots to choose from, shoot even del tacos coffee is better read more

This is the worst Starbucks experience I've ever had. I don't usually buy expensive coffee and when I do I absolutely expect to at the very least be paid attention to when ordering a $9 cup of coffee. My order was repeated back to me twice incorrectly and then when I got to the window the drink was hot not cold, which I said the 3 times I had to reorder it. So I waited for another drink to be made in the drive through. When I finally got it, there were no words spoken at all, never a I'm sorry or have a nice day or anything. The coffee also tastes horrible. I'll never be spending any money ever at this or maybe any Starbucks ever. For all the options for expensive coffee, this place should really do better. read more

Ran in to order a coffee & decided to go to the restroom,, was a total mess,, looked as though it hadn't been cleaned for a while,, that wasn't very good, usually Starbucks keeps their restrooms clean.. so for the time I was there... usually if the restrooms are clean, it tends to wonder about the handling the service of your food at least I do.. read more

I am honestly not a Starbucks person and I only order the same drink for the same reason. I always order a venti iced white mocha with chocolate cold foam and I literally had to call and ask who my barista was because it was literally the best drink I've had made for me at Starbucks. I don't know what was done differently but Jennifer, the barista that made my drink most definitely made that drink with love! This is my new spot for a Starbucks drink and it's 7 mins away from work, I am definitely requesting Jennifer to make my drinks from now on, if they let me Thank you Jennifer you've made my day! read more

Starbucks - Venti iced white mocha with chocolate cream cold foam - Coffee & Tea Near Me - San Bernardino, California

Came in yesterday to work from there on my laptop with my girlfriend as we usually do. We ordered 2 coffees and 2 sandwiches, when my girlfriend goes to ask if she can use the restroom, the batista at the register with pink hair, rudely asked her if she plans to buy anything. I understand if they want to make the bathroom "customers only" but there's a way to ask someone. And we had been sitting at the table right in front of the register for about 30 mins drinking and eating. When I heard how she asked my girlfriend, I was surprised. Incredibly rude tone, mannerism. When my girlfriend pointed out that we had coffees and food, the batista couldn't even apologize, just gave her the code and that was it. We left right after. read more

Lead bagging to-go items at 758a 12/04/25 was unnecessarily rude and purposely delayed bagging items to prove the fact she's a rude person. Be careful, especially if you don't want rudeness with your coffee! read more

AMBIENCE: Normal Starbies look, lots of Christmas around (Ho Ho Ho) so it was festive, but sadly overshadowed by the chaos occurring at the pick up area. 3/5 SERVICE: Well, we mobile ordered to get our drinks before getting breakfast. The place was extremely disorganized and chaotic. All I could see was a mountain of empty cups and 7 baristas walking over themselves. I could not get to the front to ask about our drinks, but I did not see my drinks...so we decided to grab our breakfast and come back. **We managed to get through Panera drive thru (very nice and quick BTW) and come back 15 minutes later** guess what? Still no sign of our drinks. I unfortunately had to squeeze my way to the front and show them my empty cups so they could start them....(you read that right, not even started yet) 0/1 FOOD: So, after 45 minutes we got our drinks. One was right - Yay! The other was only part-right (boo). I told the barista it was missing stuff, and she asked me "what is it missing". I kindly pointed her to the label so she could read the missing items. (I'm not the barista but looking at it you can see it was not right. 1/5 So, I love Starbies...but this one I'll avoid for sure. They were not friendly, no process to get drinks out....chaos. I felt bad for some customers that gave up and wanted refunds as they were directed to "call corporate" instead of just giving them a refund.....yikes. read more

In this hot summer day,almost 100 degree weather,they were unable to give an iced water. Even smaller business and other locations accommodate for their uber or pickup drivers. Plus being a customer earlier in the day. That's just makes the place look money hungry when even the smaller coffee shops and the gas stations give out free water. Do better Starbucks, re-train these employees. read more

Located off Tippecanoe. For convenience and faster service, I love going through the drive through. Ordered a caramel Frappuccino and the turkey egg breakfast sandwich. Sorry, I gobbled down my breakfast and didn't take a picture. Service was fast and employee was friendly. Support your local businesses! read more

Starbucks - Caramel Frap halfway finished - Coffee & Tea Near Me - San Bernardino, California

This is by far the worst Starbucks experience ever. I ordered online and app states drink would be ready at aprox 9:36am. Order wasn't event started until 20 minutes after. People were coming in and ordering in store and receiving their drinks faster than a mobile order. How does that make any sense??? Never again read more

I love this Dutch bros best one ever Kevin and Lina are the best such good customer service I would recommend they're so nice and never had a bad interaction like at others read more

LOVE THIS STARBUCKS! They offer specialty drinks and make great recommendations based on what you're looking for. The staff is very friendly. This does tend to be busy, but the service is great so why wouldn't customers want to give this place business. You can also order through the app if you're in a rush! They are very accommodating. If you're not happy with your order, they will happily remake it for you. Now, that's service! read more

Starbucks - Berry Truffle Frap - Coffee & Tea Near Me - San Bernardino, California

Please make sure your drive thru employees are equipped to give good service even while stressed. Just ordered a bottle of water separate from my order at the drive thru window (forgot to order ahead)- not something that needed to be made. And I was met with a funky face, irritated body language when turning around to grab the bottle and an unnecessary comment to be sure I order everything ahead of time. The negative vibe I got from this woman, who was wearing pink today but didn't see a name tag) was frustrating as I wasn't asking for much. Again- you can't handle any simple request then maybe you should reconsider your role in a customer service joint. read more

waited 30 minutes only for 1 car to be inline infront of me... as we approached the window we repeated our order to Steven who was helping us at the window, Overcharged us and got our drink completely wrong.. Such a disappointing visit. read more

One of the most inconsistent locations Starbucks has. Their online ordering is always shut off which shows many regular menu items as "sold out". Staff is rude and they didn't make my customized drink correctly. Failing grade for this location. read more

Came in for my birthday drink and David helped me figure out what to get! Super helpful. Also while I was as here, a transient was outside yelling and the baristas went to handle the situation. Several went to back up the first young lady to handle the situation. Love the way they took care of their customers and each other!! read more

Very arrogant people, they don't acknowledge you, they walked by you with an attitude...very bad...

The bathrooms were absolutely disgusting: a layer of filth on the sink, poop on the toilet seat and back of the toilet. The trash in the cafe was over filled. I would not order from here after seeing the state of this location. read more

They always..ALWAYS..ALLLLLLLLLWAYYYYSSS mess up the order... EVERY. SINGLE. TIME. It's almost like having an anxiety attack when ordering anything at this location. The only thing the employees always get it right is to point where the restroom is at. SMH. read more

Coffee is good, customer service is terrible. Been going to this location because it's close to work. No one is ever rude, however, it takes a long time every single time. I've walked in and not been greeted while standing at the cashier for 5 minutes, all while about 7 people were working. Today I ordered through the app, still waited a while, I approached a barista about my order since 15 minutes had already passed since I placed the order. The ticket was sitting there. When I finally got my order I told the barista how my ticket wasn't even touched for a while. The barista said sorry it was busy. There was six people working; no one in the drive through, and my order was sent before the one ticket that had five drinks. Just wish there was a little more initiative and ownership. Also, always out cold brew around 4 pm almost everyday, I don't know why more is not prepped knowing this. read more

My drink is always ready when I order online & when I order in person the employees are always very nice love that Starbucks

Nice location. Nice view. Weather was nice. The restroom were gender specific and a guy went in to do #2, I assumed because of the amount of time he was inside, so I was stuck waiting outside the door. After about 5min I entered the female restroom and to my surprise there was no lock on the door so I jetted out as fast as I could before a lady came around the corner and found me inside. Neutral restroom would be awesome. I don't know if that's a Texas thing to have neutral restrooms or maybe this location but that would be a nice upgrade to change to neutral for this specific reason. It would have been easy for me to walk into the other restroom and handle my business. #1 that is. Overall great location and great team of baristas on hand that welcomed EVERYONE and gave really great service. I didn't buy anything but I heard everything and their interaction with customers. read more

I don't understand why people like Monse are allowed to work, they are so rude to customers. You shouldn't feel bad for ordering coffee at a certain time. It's nobody's business. Terrible service. Never going back here again. Bad image for the company. read more

Today I bought a venti caramel Frappuccino 5/1/21 7:00pm this is my second one after the first one was ice, super sugary and terrible the second one all she did " girl with black glasses on the register " is fill the cup with caramel to cover her terrible work. I'm glad she work in the starbucks in the Dino read more

Starbucks - 5/1/21 7:00pm this is my second one - Coffee & Tea Near Me - San Bernardino, California

Looking through my past reviews I noticed that the only Starbucks locations I have reviewed are places where I received notoriously poor service. That's probably a bit unfair, because I am a regular Starbucks customer, and most of the stores I've visited have given me decent service. I looked up this store because I was staying in a hotel nearby. It had a couple of one-star reviews, didn't sound great--but since it was so close, I decided to try it anyway. My experience was great. I came at 9:00am. There was a large crew working. They all greeted me when I walked in. My order was prepared quickly, and they got every item just right. This is how Starbucks is supposed to be. It's also clean, inviting, with space to plug in and work. Thumbs up. read more

It was bound to happen with a new ground up all within a few feet away from previous location. You have to keep in mind, the old location accommodated Starbucks as tenants in a much smaller space with common shared walls and no drive-thru. Fast forward, corporate and stakeholders along with public planning approved this ground up location. Geographically it's easy to access from (3) major streets for ingress and egress thus eliminating heavy delays. The immediate parking is limited but on the flip, it's a retail location along with commercial office space which offers more parking should you have to park adjacent. Expect to find all your services along with courtesy Wi-Fi, outdoor seating, cozy interior, warm lighting, exposed open ceilings, drive-thru, lounge etc. I'm pretty sure all of us early birds, regulars, commuters, students from nearby med school welcome this newly built structure. Exit at Tippecanoe Ave from I - 10 fwy and travel north! read more

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This Starbucks has awesome customer service and on top of that, they always get my order done accurately in a timely manner, which is always helpful if you're in a hurry. This morning, my co-worker and I decided to stop by and grab some coffee before getting our early shift started; Monica, if I can remember correctly, was the employee working the drive-thru and she was pleasant. However, this Starbucks does seem to be a bit too small for my liking and the parking can be a disaster because of the popular shops in the nearby plaza, especially if you go around noon. So perhaps try going earlier in the day or later on in the evening. Nonetheless, this is great location! read more

Starbucks - Do I have an addiction yet? - Coffee & Tea Near Me - San Bernardino, California

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I would give this location zero stars if I could. I was in the drive through line waiting for my prepaid mobile drink and 3 cars ahead of me, the girl pulls out her full piece of paper to start reading her entire order. (literally ordering the entire menu) She takes a LONG time placing her order of course and was holding up all the cars behind her. I pull up, finally to the pickup window and ask the Starbucks worker at the window if they limit the orders at all? She respond with "no, there's nothing she can do about it." Yes! Indeed, they can and should do something about it. The Starbucks worker and the other driver in the Mazda are just inconsiderate of other people's time. Unlike other locations, this Starbucks location definitely fails to be mindful of others. Don't bother wasting your time at this location, they have zero respect. read more

They should have told me that they are low on ingredients for Mango Dragon Fruit refresher rather than giving me some sort of Mango Dragon Fruit flavored water. read more

Starbucks - 4 tiny bits of dragon fruit, ice and water. I did not order flavored water. - Coffee & Tea Near Me - San Bernardino, California

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First of all I am calling the number listed and it says not valid. Second, it really pissed me off that I order something and it's not how usually get the same order. I ordered a royal breakfast tea nonfat latte and I got water with a bag of tea and unsweetened. Doesn't all Starbucks get the same recipes ? I am just upset read more

1/2 and hour to get a $6 coffee. Don't come to get a coffee on your lunch because you're gonna spend your whole lunch waiting on a coffee.

just a dump. they claimed they were out of ice, yet gave homeless man TWO venti cups of ice water, and i had to order a coffee, AND pay for ice so i could have drip coffee over ice. filthy. no napkins. scone totally different from scones starbucks used to sell. i squashed it and threw it away. rude manager. a terrible awful experience at ' New Starbucks ', money grubbing dump. so called " customer service " is hilariously useless. read more

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Why do I even bother with this location! Watered down drinks every time I'm starting to wonder if the extra drizzle is deducted from their paycheck read more

Starbucks - When you ask for extra caramel drizzle - Coffee & Tea Near Me - San Bernardino, California

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Mobile order... over 24 minutes. 1 drink and 1 food item. Unreal. Still standing here waiting. Clocks ticking. TERRIBLE read more

For the 3rd time I've gotten a drink and had it drip all over my clothing and car. I'm tired that the workers can't clean the outside of cup to make sure that the customer isn't dripped all over! read more