I had placed a mobile order and then when looking at the receipt realized I had accidentally ordered it hot instead of iced. I called and the person that answered was very sweet and immediately made the change for me. I really appreciated the help for that mistake I made. And this is probably the best Caramel Brulee Latte I have ever had from Starbucks. Very strong espresso and it tastes and feels smooth and creamy like a crème brûlée! Awesome morning so far. read more

Usually after work I go to Starbucks to get a drink and I always ask for light ice since they already add to much ice in general, but in this case they did the complete opposite and filled the whole cup with it. read more

Starbucks - Light ice - Coffee & Tea Near Me - Sevierville, Tennessee

My husband & I travel often. I always had trouble finding a good coffee. My daughter told me to do Starbucks because it's the same no matter where you are located. I was hesitant because spending 5-7 dollars for a drink rubs wrong with me. But, I have found she was right! So I've been going to Starbucks for the past few years. Ironically I bought Starbucks at pigeon forge & Gatlinburg& they both really were bad! My vente lattes were was only warm, almost cold! I like hot Latte no flavor. We are traveling so no going back! read more

This places saved my life for breakfast! Everyone was super friendly. Breakfast both days (egg bites) were delicious. My Skinny Vanilla Lattes were also perfect. My biggest complaint I couldn't get the wifi to work. But was super grateful for the plug-in! read more

I was looking at my reviews and saw that I left a bad review of this Starbucks years ago. Things have changed and this is a great and consistent location! We order from here often and drinks are made perfectly! read more

Came here today and received the best service ever - the cashier was such a sweet heart - welcoming us in and then had the best attitude ever ! Our Coffees were delicious - the restaurant was immaculate and the prices totally reasonable! I highly recommend this amazing establishment!!! read more

Starbucks Is a great place to grab a sandwich, water, coffee ( ice or warm ). If you have a sweet tooth they can help you with that as well. I recommend the vanilla bean scone. read more

I came to this store excitedly to buy a drink and a coffee mug. I bought thru online order on the app, thinking that maybe my drink will come soon, then when I see them not making anything, I was curious so I walked where the mobile order is located and saw a drink, I turned the cup and it was my name on it, I was like. Woah! This is the first time I have ever seen a drink that has been dumb in a cup with no decency, I asked who made the drink, it was an older lady but she looked very mean or what they call those people "karen" so I didn't make it long and took a picture of the drink. Worst store by far. This is what you see on the tv shows that they make a drink and just dumb the ingredients on it and looks at you and saying "deal with it" customer service is non-existent in this store. Didn't bothered asking if I like my drink. Manager was just standing there like theres no problem on their services. I travel around different states but this is the first store that I was disappointed with. read more

Starbucks - This is the perfect example of me paying $6 - Coffee & Tea Near Me - Sevierville, Tennessee

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Always good service. Always friendly Staff. Will drive out of my way to go there. The drinks are made to perfection. All staff have a great personality and great customer service read more

Waited 22 mins on drink, ask for refund. Lady was oh well, and not even busy, I agree with low star reviews thus place needs management

I have stopped at this location numerous times. Day time service is fine but go there 30 min to 10 minutes before 9 pm closing and the lights are dimmed and door is locked. Strange that a coffee shop on such a busy and tourist driven road closes so early! read more

We have been to this location multiple times and have had two bad experiences both after 5 pm. The coffee literally tastes like dirty water. Very disappointed especially after spending $13 each time. read more

Bought grande skinny cinnamon dolce late and my coffee had more sweet than a regular coffee. Cup was half way full. Someone needs to pay more attention to the customer request.. Not happy with the service. read more

Trying to visit as many SB as I can I dropped into this location. It is located on the main drag into Sevierville/Pigeon Forge. It is conveniently located and easily accessed from either direction of travel. I went through the drive thru as I had the little one with me and didn't want to have to take him out and back in for a quick coffee stop. I hated giving this place 3 stars, because the coffee was good and the cookies tasted good. This must be the first SB I've been to that lacked customer service. I inquired about some coffee pods and the gentleman promptly said he didn't know if they had any and said that I could come in and check. I was thrown off by this and was like what?? Any how he repeated it to me and I said never mind and left. So fair warning as others have said it is hit or miss. I have been here there times and had no issue. read more

We pulled up eight minutes before opening. We were prepared to wait, but an employe saw us, ran out and opened so we could get our coffee. That never happens! Thank you to such kind and courteous employees. read more

I've been her a couple of times before and have received not bad but also not good service. Today the service was great. The woman at the drive thru was very pleasant and prompt. I ordered the Carmel frappe and it was perfectly made. I have been inside and it is a medium size store and it has plenty of seating. Everything always looks clean and well kept. I look forward in returning and trying one of their pastries. read more

Always a huge line, they never have the inside open so, there is no excuse for how slow the service is. Nice workers, but slow! Drive thru is the most inefficient drive thru in America! Traffic can come from two ways, people are constantly having to maneuver in and out of the drive the line and checking if the inside is open and then trying to get back in line. This location needs some help! read more

As a local I run through this drive thru pretty often and have rarely had bad experiences-- they're pretty sweet people, and I enjoy coming back because they make the best Dirty Chai Latte and Matcha Green Tea Latte in town read more

every time i go I never get my points i don't understand why they make it so hard to get the points read more

So I'm a shift supervisor with Starbucks and I had to go outside I was so upset and unsettled at the conditions of the store. Flies were crawling out of the left open ice bins, and in the pastry case. I ordered a tea and no shakers were used even though they were sitting right there, therefore the ratios were off and it resulted in it being disgusting. As a partner I know what partners go through so I didn't complain but like clean up your store and follow starbucks drink standards. Don't be the "other starbucks." The partners were friendly but I've been with Starbucks 2 and 1/2 years and I'm was appalled at the state of the store. read more

Moldy food all over in the display, flies, and the service was terrible. Drive thru wasn't moving and no one came to assist me at the counter. Worst Starbucks I've been to. read more

I've had great experiences with this location. If anything ever wasn't "up to par" they offer to fix it. The employees right now are polite and pleasant. I've never seen the place dirty so that's a big plus. The atmosphere inside is good and it's decorated comfortably. The vanilla bean frappuccino is A+ read more

Awful. Paid for two coffees, the one I did receive was wrong. The other one i waited fifteen minutes for and never got it. I asked them about it and they gave me an attitude because I didn't have the receipt. The order never went through so I paid for a coffee I never got. No refund. I wouldn't have cared if they were nice about it but they were extremely rude. Never going again. read more

I have been to Starbucks all around the country and this is the first and only bad experience I have had. However, this particular location had really rude and condescending staff. I went through the drive through and had several orders to read from text. This seemed to be inconvenient for the staff causing them to be very disrespectful. When I pay that much for coffee, I also expect a little patience and courtesy. read more

This is the worst Starbucks I've ever been to ever. I've been to a lot of them but this one is bad bad. Made my drink wrong 3 times. The last time. I took it any way but it still was wrong but just wanted out of there. Truly people. This one please stay away from this one go anywhere else read more

Just ok. Husband and I decided just to get out and take a drive to Sevierville to get Starbucks coffee. Honestly wish we would have just went a little further down the road to Dunkin Donuts the sizes their are bigger the taste is better not watered down doesnt feel like a waste of my money not waiting 20 min for 2 cold coffees. We will just stick to our cold starbucks coffees that are in gas stations and walmarts. read more

We usually stop here on the way up the mountain to the park for coffee. You can drive through or go in. The store and service is very nice inside. read more

We went through the drive thru and had no problems. From the outside it looked fairly new and really nice. I could definitely see us stopping here again on the way in or out of town. read more

Looks like a really new location- walls, flooring, decorations, bathrooms all look fresh and modern. We went on a Sunday about 10:30am and this is probably the least busy Starbucks I've ever been to (may just be the area of town). Adequate staffing though if it were to get busy. Drive-thru. Our food and drinks were made perfectly so I have no reason to give anything but 5 stars. read more

I did it!! I have located the WORSE Starbucks in the WORLD!!! Pulled up to the drive-thru with 1 car at the window and 1 ordering. It took 6 min while I waited for them just to take the order AFTER I got to the speaker. When I got to the window they SCREWED UP THE ONE DRINK I ORDERED!! When I went inside to get the right drink they messed it up AGAIN. IDIOTS!!! read more

Wow...just found out at this Starbucks that is it costs extra for a drink if you don't want ice and want the cup to be full--as they handed us 3 Venti Refreshers that were only 3/4 full! Funny we've never had that happen at any other Starbucks--and we've been to many all across the country! The attitude of the barista sure didn't help either! Thinking I'll bypass Starbucks here for the rest of our stay. read more

First Starbucks that made a bad cup of coffee! Don't know what they did to make coffee that tastes like Folgers?

I always get good service at this drive though. I am a super peppy and silly drive though customer, and the staff always makes my day by being jovial in return. I stop here a lot and have only had a mix up once, when a new guy assumed I would want my late iced. To be fair, it was a million degrees out that day. I am just eccentric. I like their new food/sandwich menu a lot more, so I find myself stopping more often. read more

Always the best place to get a coffee!! Very clean place , friendly staffs! And so relax

I normally never complain but this is the second time they have missed a coffee in my order and didn't give a shit when asked for it,They just said "My Bad", and walked off. This location no good. read more

Good as always like the other SB locations. The staff are friendly and helpful, this is my frequent coffee shop in town

It's hit or miss with this location. Half the time my coffee is not how I ordered it or just has a burnt taste. Same goes with the staff. About half of them listen to you and are kind. The others are just rude. read more

The staff here are rude, and the drinks are not up to Starbucks standards. My Cool Lime Refresher was mostly ice and water with barely any flavor. It was easily the worst one I've ever had, and I buy them twice a week. read more

I love this Starbucks... We went in the other day around 9 o'clock at night and there were only a few employees left there... They were beginning to clean up however a lady helped us... My sister wanted the cotton candy frappe but she accidentally said kids temperature even though it's a cold beverage so the lady told her she could try her best to make it as a hot drink... She was so sweet and helpful and was able to make it as a drink that my sister ended up loving... Would definitely recommend it read more

First they made my drink wrong - I had also purchased a cookie and they didn't hand it to me at the counter - since this isn't my normal Starbucks I thought maybe once my drink was done she would then give it to me. Very bad attitude since she messed up my drink by giving me a hot latte not a ice latte. I guess she expected me to drink it the way she wanted me too?? So bad attitude about my drink and then I had to get back into line wait another 10 mins to get the cookie I already paid for - finally I get up there and she hands it to me rudely and gives me a dirty look - I've been to a lot of Starbucks across the country and I guess good help is hard to find at this one! Won't go back and will tell everyone! Obviously she doesn't like her job at Starbucks to treat customers so rudely for her mistakes! Sounds like she needs to stay out of any job dealing with customers - im sure Starbucks won't care either but just in case you want to stop at this one keep driving to the next! read more