Friendly service, the Twix Fix was amazing. My daughter got the Oreo she said the mint milkshake…read morewas better.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

Excellent ice cream I had two scoops one butter pecan the other black walnut... wifey got rocky…read moreroad and black walnut. Nice and friendly good ice cream!!! Not a bunch of seating but if ur patient you will get one!!

I had this place bookmarked for a while and finally got the chance to try it. I originally wanted…read morethe cotton candy ice cream burrito, but my daughter and I ended up sharing the funnel cake topped with espresso ice cream and hot fudge. The ice cream was absolutely delicious. In hindsight, we probably should have skipped the hot fudge because it made the whole thing way too sweet. Even so, it was a fun treat, and I'd definitely come back to finally try that cotton candy burrito.

It was my first time out to Dollywood. I was told that I had to get the famous cinnamon bread. I…read morecame here after running the half marathon earlier in the morning so I was ready for some delicious calories! I was here just shortly after the park had opened so there was no line. After paying, I was instructed to take the receipt over to the adjacent building with the waterwheel to pick up my bread. With the box of cinnamon bread and a cup of icing in hand, I found an open table nearby to enjoy my treat. I don't have much of a sweet tooth, but even I would have to say that that was some good stuff! It was big enough to share with others, but I had no trouble eating the whole thing by myself!

The cinnamon bread is just as good as everyone says it is!! Coming to Dollywood, of course it was…read moreon the top of our list. We had planned to pick up one of the mini loaves elsewhere in the park, but they were out at the time so we ended up heading to the Grist Mill for a full-sized loaf (which two of us finished in one day). They are very organized and you move quickly through the line outside to pick up the bread inside the mill. I was a big fan of the icing and would skip the apple butter next time.

First time visiting and OH MY Gosh the bacon burger was absolutely a 10/10! The Philly cheesesteak…read morewas also amazing my hubby had that! hands down the best burger I've had in a long time!!!! Worth it!

We finished off our day of expo with tasty milkshakes. The wife also saw the cheesecakes and wanted…read morea turtle sundae version. Great place for to hit that sweet tooth craving. We would have burgers too but had enough to eat already.

The ice cream is delicious, the flavor possibilities are endless, and the fact that you can choose…read morea waffle taco, cup or donut sandwich makes it even more difficult to choose dessert! Loved that we can design the flavor and then choose 3 additional toppings. Definitely a unique experience, the shop is clean, and the ice cream crafters are very helpful & patient.

The inside ambiance is a fun experience being able to enjoy watching the process of how they start…read moreand end the making of the rolled ice cream was nice! There's not much sitting room when the line is long but other than that, it depends on the time of day you arrive. We came on a Thursday at 3:30PM and it was packed. The service was a little delayed because there were not enough workers, at the time but they quickly fixed that issue when they saw how long the line was and how long the wait was for the individuals waiting. The workers were also very intentional, focused and determined to make the best of the best for you! What we ordered: Oreo Cheesecake Regular Oreo RedVelvet with Vegan Vanilla base Strawberry All of it was AMAZING! The best ice-cream in town for sure! Last year, I came to this same spot with my family and bought two ice cream bowls in one day. That's how good it is!

Consistent year after year. Best funnel cake around -- fresh, crunchy, hot and flavorfully. Even…read morethe grandma who dislikes funnel cake will CHOOSE to have a funnel cake. That's a high bar. The service is always friendly and helpful, so I'd also recommend them for that alone.

Always a great experience here! It's not a visit to PF without stopping. We had the original funnel…read morecake and an order of fried Oreos and they were delicious as always!! Super friendly staff and everything made fresh to order.

What I like about this place this word is located, the shopping opportunities that exist around it,…read moreand how clean and well maintained this particular ice cream store is. It definitely has an old-time feel with very nice people working there. The quality of the product is very good.

A long time favorite…read more... Absolutely great location for foot traffic. Great menu, product, and service. As I wait for my wife, lots of customers Sometimes, she will opt for frozen yogurt over pie....

Went in looking for a candy shop to call our favorite thinking these had ice cream,candy and other…read morethings thought it be a good place for all. Well beside by an ice cream souvenir dish $12 and get a mini sundae. It was well lighted, and okay on candy choices, it was like $19.98 a pound of candy (self serve) , the staff was not friendly. So over all experience, we keep looking for a candy shop we want to return to in town.

This place isn't what it used to be. No homemade ice cream. No chocolate covered strawberries…read more Jelly Bellies (primary reason we went) were $19.99 per pound! I can get them on the Jelly Belly website for less than half that! The one thing good I have to say is that their pralines are the kind I like most (really buttery tasting and dry/crumbly rather than sticky/chewy). But it was nearly $30 for 6 pralines and one small candy package for my kids. Communication was also difficult as the people there struggled with English and they didn't seem very friendly. We didn't buy any Jelly Bellies and left disappointed. I'm so sad because this used to be our favorite candy place in Pigeon Forge. Also, the prepackaged Jelly Bellies were $6.99 and we found them at the candy shop inside Dollywood for $3.99. Never imagined a shop inside a theme park would be so much cheaper than a standalone shop. It's like they don't want to sell anything.