BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

I had this place bookmarked for a while and finally got the chance to try it. I originally wanted…read morethe cotton candy ice cream burrito, but my daughter and I ended up sharing the funnel cake topped with espresso ice cream and hot fudge. The ice cream was absolutely delicious. In hindsight, we probably should have skipped the hot fudge because it made the whole thing way too sweet. Even so, it was a fun treat, and I'd definitely come back to finally try that cotton candy burrito.

Excellent ice cream I had two scoops one butter pecan the other black walnut... wifey got rocky…read moreroad and black walnut. Nice and friendly good ice cream!!! Not a bunch of seating but if ur patient you will get one!!

The Grist Mill cinnamon bread absolutely lived up to the hype! It was served warm, soft,, and…read morepacked with flavor. The icing took it to the next level. The line was long, but it moved quickly and was absolutely worth the wait. We even found a shaded spot to enjoy it while watching a live show, which made the experience even better. This is a must-stop !

It was my first time out to Dollywood. I was told that I had to get the famous cinnamon bread. I…read morecame here after running the half marathon earlier in the morning so I was ready for some delicious calories! I was here just shortly after the park had opened so there was no line. After paying, I was instructed to take the receipt over to the adjacent building with the waterwheel to pick up my bread. With the box of cinnamon bread and a cup of icing in hand, I found an open table nearby to enjoy my treat. I don't have much of a sweet tooth, but even I would have to say that that was some good stuff! It was big enough to share with others, but I had no trouble eating the whole thing by myself!

We finished off our day of expo with tasty milkshakes. The wife also saw the cheesecakes and wanted…read morea turtle sundae version. Great place for to hit that sweet tooth craving. We would have burgers too but had enough to eat already.

I was really hoping this would be a great meal. After reading so many positive reviews, especially…read moreabout the burgers, I decided to give it a try. The place was packed, which I took as a good sign. I had looked at the menu on my phone beforehand, but I didn't realize you order at the counter. I don't mind that setup at all, but I expected there to be a menu posted on the wall or on a screen while you waited in line. There wasn't. I was trying to look at the menu on my phone while also helping my special needs brother decide what he wanted. By the time we reached the register, I knew his order but still hadn't made up my mind. They did have paper menus at the register, but with a long line behind us, I didn't want to hold everyone up. I ended up ordering the Bacon Bomber with the Frytato as my side, and my brother ordered the dinner salad. We were given a number and were fortunate to find an open table. Considering how busy they were, the food came out in about 15 minutes, which was very reasonable. Everything looked great, so my expectations were pretty high. My brother said his salad had a lot of lettuce, and while it also had a generous amount of chicken, several pieces were so large that he had to go get a knife to cut them into smaller bites. I started with the Frytato. They were okay, but nothing that really stood out. They were also sitting in a lot if grease. Much more than I prefer. As for my burger, I think I simply picked the wrong one for my taste. It was a good-sized burger, so I cut it in half. I believe it was the jalapeño popper topping that didn't work for me. I usually enjoy jalapeño poppers and usually like both the cheddar and cream cheese versions, but on this burger it just wasn't a combination I cared for. The burger itself appeared to be cooked well, but the flavors just didn't come together for me. I finished half of it, but I honestly didn't really enjoy it. Would I go back? I'm not sure. It wasn't an inexpensive meal, so it's disappointing when the food doesn't hit the mark. I do think my burger choice was probably the biggest issue, but my brother wasn't especially impressed with his salad either. It just wasn't the experience I had hoped for based on all the great reviews.

I wish I had taken a picture of what we ordered. The ice cream was so smooth and full of flavor…read more The folks taking care of us were so friendly and seemed to enjoy their work. Limited seating but it was a neat place. Oh, the toppings are unlimited. Maybe next time we'll have a photo of what we ordered.

Just my opinion, but this concept is confusing; the product is weird, and the price is so expensive…read moreas to feel tourist trap-predatory. I don't want to pay a 100 percent mark-up for someone to roll up my ice cream and throw some sprinkles on it. Not a fan. To end on a good note, the business seemed clean and sanitary.

big ahh brownie big ahh scoop of apple pie and beautiful souls in this establishment. no ai,…read morestraight american spirit. beautiful. delicious. if i lived in pigeon forge, i could see myself being 500 pounds in a month. 500000/10 stars they saved my fucking life

Always a great experience here! It's not a visit to PF without stopping. We had the original funnel…read morecake and an order of fried Oreos and they were delicious as always!! Super friendly staff and everything made fresh to order.

Really yummy ice cream! The girls working there are so kind, and we love walking around the old…read moremill shopping area while we enjoyed our delicious treats! We will be back!

A long time favorite…read more... Absolutely great location for foot traffic. Great menu, product, and service. As I wait for my wife, lots of customers Sometimes, she will opt for frozen yogurt over pie....

Went in looking for a candy shop to call our favorite thinking these had ice cream,candy and other…read morethings thought it be a good place for all. Well beside by an ice cream souvenir dish $12 and get a mini sundae. It was well lighted, and okay on candy choices, it was like $19.98 a pound of candy (self serve) , the staff was not friendly. So over all experience, we keep looking for a candy shop we want to return to in town.

Bought pralines from them and packages were not labeled with ingredients or daily intake info. They…read moreonly had a price on the container , $19.99. The packages didn't have even amounts in weight or items. Then it asks for a tip when ringing up which starts off at 15%. The lady behind the counter stared at me the whole time while ringing up and paying. Due to my anxiety I just hit a button to hurry up and end the transaction. Then the lady looks at my receipt, confirms I left a tip, and finally is welcoming and nice to me. And to make things even better they are nasty. DO NOT GO TO THIS PLACE!