If a young kid goes by him/her self alone The staff at this location will treat them with no respect It has happened two times with our kids not only they rushed them to order but also throws them their food like they are not paying customers. Hospitality is very important for all. read more

Always a great cup of Joe.. service spot on ..quick polite efficient.. even with the morning school rush... Food is always hot and tasty.. Perfect ambience as there is outside seating.. A++ read more

Starbucks - Coffee & Tea Near Me - Sierra Madre, California

We love the drawings on our cups! Thank you, Starbucks, from my daughter and me :) .... read more

Starbucks - Coffee & Tea Near Me - Sierra Madre, California

This is a wonderful Starbucks location. I really enjoyed myself very much. You can sit outside. It reminds me of an intimate village feeling people are walking around talking socializing shopping. Coffee is good and I had a brownie. It was very yummy. read more

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If I had known it would take this girl 7 minutes to pour an iced tea with barely any customers ahead of me, I would have saved my money and not been late for my appointment. read more

They will try to embarrass you when you ask for the restroom. Come on ppl... this is a very nice location for a break just to chill, why make it weird and inappropriate. read more

I think it's quite inappropriate for an employee to say "You're going to eat all that!?" when I get two food items bc I didn't get a chance to eat during a long workday on my feet. It made me feel very uncomfortable. read more

The food was OK, but the customer service was one of the worst things I've ever seen. She was very rude and yelled at me and my friends for doing nothing. She was saying that we are disturbing people when she is the only person that is disturbed my friend kindly said that she spelt her name wrong and she began to berate her and was saying that she did not care and then we apologized for bumping into someone and she yelled and said do not say sorry just don't do it She assumed we were talking too her and was yelling at us read more

Katie the manager is the best. I called to inquire about a coffee donation for a small local event and the service they provided was excellent. I never thought I'd have a I'd have a customer service experience so positive I was moved to write a positive yelp review at a Starbucks but here I am. Thank you Katie! read more

I come here not too often, but when I do, it's usually not busy and quite calm. Drinks come quickly, but they call your name; it's a little quiet, and I would suggest waiting by the wall rather than sitting down by the windows to hear your name. There's not too much seating inside, but there's a lot outside at other places. read more

Depends on who's working at this location. There are about half emoloyees who are good, and half that don't know how to operate properly, who also act like they're entitled and not polite. They appear to be young 20 year old who act like they're important. Management here really needs to learn and train people properly and get rid of them if they can't do their job properly. This location is easily 50% wrong on the orders from what I've seen and from what friends have gone through as well. Management..... Read this check with everybody who's working there, fix things or otherwise this will continue to be escalated. Make sure orders are properly done, not have to be replaced, not burning your mouth, not being the wrong food, not making mistakes and that your people should be polite! You've lost many people now who have not posted here. read more

This location has become a haven for the homeless. An older woman arrives before 6:00 am and sits at the largest table (herself) for up to 12 hours, and the staff says nothing. There is also a similar unkempt woman who looks dirty who does the same thing in the afternoon/evening hours. The outside tables and chairs are falling apart, and there is, on average, one chair for each table because so many of them have been tossed due to being unsafe and in poor condition. The managers (Jonathan and Frank) don't care about engaging with the community and seem unaware of the conditions. I addressed my concerns to a regional manager, Daina, who politely replied but took no action. With five other coffee options available in the community, one would think that Starbucks would want to stand out. I guess that they do, but not for good reasons. read more

I live right around the corner from this Starbucks. We come here pretty often. The employees are nice EXCEPT for today when I went with my kids who were a little excited and were a little loud. I tried to tell them to calm down. There was a Starbucks employee who said she was a supervisor standing in line behind us for the bathroom. She was rude and basically tried to tell my kids to be quiet and they aren't allowed to be loud in her store bc they need to hear people give their orders. Usually the employees there and at all the Starbucks I've been to are really nice and patient with us. But her? She was rude and out of line. I was telling my kids to use lower voices when she butted in and tried to parenty kids. She was a red head with multiple piercings. You are rude and you need to get off your high horse. You are not a good representation of Starbucks! Shame on you! read more

This is a cozy little neighborhood Starbucks, tucked into the history village part of Sierra Madre. Nowadays, Dear Hubby and I often like to visit drive-thru Starbucks venues if we're on the road, or some of the remodeled versions with more elbow room if we want to hang out for a while. That being said, some of the older versions, like this one, have a comfortable vibe / chill atmosphere. We've been here several times, inevitably gravitating here when strolling around the surrounding area. We last stopped in a couple months ago after spending the night in Ontario and slowly wending our way home. We ended up getting pedicures at a nearby salon, and then relaxing with frappuccinos afterward. The cleanliness condition of the restroom can be hit or miss, as with a public option that gets lots of use. The rest of the store seemed to be reasonably clean. The staff, though keeping busy, were friendly, and our drinks came out in reasonable time and were refreshing and cool on a warm day. All good! read more

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BEWARE OF MISSING CHANGE! I went to Starbucks and ordered two grande frappes, paying with a $20 bill. When I received my change, it was only $2.50, which seemed too little. Additionally, I didn't get a receipt. When I asked the barista, a brown-haired girl with a hat and glasses, for my receipt, she appeared flustered, printed one out, and then returned $5 to me without any explanation for the discrepancy. I always tip, but I would have appreciated being given the opportunity to do so myself, rather than having the barista help herself. Incident occurred 06/20/2024 7:09PM read more

If I want relax, this will be my new Starbucks to go to, once COVID-19 passes. The town of Sierra Madre is very chill, and so are the businesses. On a Friday evening, there were many diners, but not a party scene. The same goes for Starbucks, very chill crew and not pushy at all. They were relaxed and provided me with some ideas on the type of drink I would like. Now that fall has arrived, this will be the perfect place just to hang out and people watch... read more

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I have to say, this Starbucks has good service, and overall best Mochas around. Merry Christmas

Staff is so disrespectful and have attitudes like they hate their jobs customers rudely and like the customers are a bother.

What can I say, "Always below average service, Always bitter coffee and Always the same song and dance." Overpriced sewer water! No matter how many times I give Starbucks a chance to regain my loyalty they always screw It up. I use to spend more in a month on coffee and other items at Starbucks than most do on their house payments. Yet, they only notice customers like me after they nose dive and file for bankruptcy, and honestly even then they rarely give two-cents about you like most corporate giants who forget that they were once a small business with a dream. They do all they can initially to get your money and then slowly but surely their products and service lose the quality they built their name on due to lack of employee training and piss poor management because the CEO and executives are paying themselves astronomical salaries. I'd honestly rather grab a coffee from the Chase bank on the other corner of the street than this Starbucks. Do yourself a favor, Save the $5 and walk up the street to Bean Town for the best latte around. read more

Starbucks - Coffee & Tea Near Me - Sierra Madre, California

May 2022 This Starbucks is award-winning...if the award is "Driest Scone Ever." I've had many Starbucks' scones/pastries over the years and Sierra Madre's blueberry scone was the worst ever. I bought it as a treat for a friend and she asked if Starbucks had forgotten the moisture. Disgraceful! But congrats....this location wins "Best use of Day-old (or longer) Pastry:" read more

Order black coffee. Get black coffee. Coffee have sugar. Not sure if black coffee mean add sugar. Not want sugar. Stuck at work with sugar coffee. Sometime order black coffee and ice. Still add sugar. Sugar make fat. Fat make diabete. Diabete remove foot. Still need foot. Starbuck want my foot. read more

One of my favorite locations. Customer service is always top notch and the convenience of mobile order pick up at this location is amazing. They usually have the order ready even prior to the estimated time. I usually visit this location in the mornings which can be hit and miss with the crowds depending on the time you come. 7 am or before no line or minimal but 7:05 to 8 can could lead to a long wait (15 minutes max including the wait for the beverage). Parking can be difficult at times and you may have to park half a block or block away but the area is nice for a stroll if not in a rush. read more

Starbucks - Coffee & Tea Near Me - Sierra Madre, California

As far as a Starbucks goes this one is especially good because it is right across from Kersting Ct in the small village center of bustling and quaint Sierra Madre. And this Starbucks is officially the most visited business in town. All the coffee and food is the same... and in fact, the interior is one of the smaller ones and the tables are always full. But what makes this so special is the outdoor area, which is European style, right on the wide sidewalk. Most Starbucks have their outside seating adjacent to the parking lot of a mall. So this one in Sierra Madre feels far less corporate and far more human. On Friday evenings free movies are shown in the court... which you can watch from your Starbucks table. read more

Starbucks - Coffee & Tea Near Me - Sierra Madre, California

So sad to see that the service model at Starbucks has changed. Been coming to the store for 15 years and recently run in the attitudes of people not caring. Certainly not the Starbucks way. Today I ordered two items on the mobile app and only one of them printed so I had to re-order the second one. Got charged for both after I finally got my coffee, and no one seem to care. When I press the issue, they said I had to go online and ask in the chat what could be done about it. I inquired about a coupon for a free drink and they said they can't do that that's only when they make a mistake not the app. I miss the good old days of Starbucks. Going to have to start trying some of the other coffee houses in the neighborhood. read more

Sooooooooooo sloooow, especially mobile orders. Don't go before work. Mobile ordered, drove over, and waited 15 minutes.

Terrible service. You can stand there forever as your order has been passed up before one of five employees inquires on what you are waiting for. Not even at a busy time. Another reason not to tip when paying. read more

I came here to study and it's a beautiful day so I'm studying outside. Their Wi-Fi reaches their outdoor seating perfectly. I ordered an ice cream tea, light ice, no sweetener, no water; this is basically the strongest form green tea that you can get from here FYI. Their staff was very polite and efficient. I brought in my own container(hydro flask) they thanked me for bringing in my container which I thought was cool (trying to go here green here people). When I went to go get my refill although they were consistently busy The barista remembered my drink to the tea (pun intended). There definitely are some café is that I don't go to because of customer service so this was a delight and I'll be back. read more

Starbucks - Iced green tea in personal container - Coffee & Tea Near Me - Sierra Madre, California

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I've not once had an issue with any employee here before today. I walked out with a cold (supposed to be "roasted") Tomato and Mozzarella sandwich because the guy who took my payment couldn't be bothered and had the WORST attitude. He definitely always looks upset when he's working, but I've not had an encounter with him before today. First, no greeting whatsoever. He looks at me expectant. Not asking me what I would like to order or anything. So I spoke up and ordered my iced tea and he scanned my sandwich and handed it back to me. Then completely walked away. There was no exchange of words so I paid on my Starbucks app and scanned my phone. Immediately he turns and aggressively says, "I wasn't ready for you." Stares at my confused face and puts something in the system and then ever so rudely lets me me know that "NOW he is ready." I retaliated with a stern "okay?", raised my eyebrows a bit and scanned my phone once again. Once I checked him on his attitude he then calmed down and asks if I want my sandwich warmed up. I said no thanks and walked away to get my tea. Once the barista finished my drink order she handed it to me and noticed my sandwich was not warmed up. Confused, she asked if I wanted it warmed. I said no thanks and mentioned the cashier had already asked me but he made me feel uncomfortable with his bad attitude and I didn't want to annoy him any further. Seriously dude, if you hate your job so much find another one. Don't get into the customer service industry if you're not going to be nice to your customers! Not only do you look miserable every time I see you but everyone knows exactly who you are because of your crap attitude. Lighten up. read more

Starbucks - Look at this sad sandwich, one soggy tomato and a small piece of cheese. Sad. Truly sad. - Coffee & Tea Near Me - Sierra Madre, California

Ordered Bacon sausage wrap delivery through Uber eats but the order came with an empty paper bag and no wrap . Called their store 5 times and no one picked up with the first one hung up on me before I said anything. Poor service. read more

I'm usually in the area getting ice cream, but decided to stop in because I needed a boost. I actually had a little laugh reading the reviews (the racist accusations) and expected the worst. The baristas were super friendly! My iced white chocolate mocha was the best I've ever had!! I'm sure there are some baristas who aren't as great as the two I encountered during my visit. I also really hope the racist accusations are false :| read more

First time here because I dropped my car off for service down the road, and the service is exceptional !! I first stopped by to get coffee and a snack for the person working on my car. After dropping it off, came back to kill some time. I told the barista (just found out her name is Sharon), "I'm back," to which she replied "we missed you !" Best. Reply. Ever. I placed my order, and she remembered my name ! That may not seem like a big deal considering that I was there just 15 minutes prior, BUT they had long lines both times I was there, so to me, that was amazing. My orders came out quickly both times, and everything was perfect. I can see why this location gets so busy ! It is definitely on the smaller side, so there are only five tables and the four smaller ones are closer together. It doesn't bother me, but I think it should be noted. There are also a few tables outside. The parking lot is quite small, so if you are nearby, I recommend walking, as finding a parking spot during peak hours could prove to be difficult. read more

Don't come here! Horrible service! Consistent delay on orders. Drinks not being made in order received. Food order simply not prepared. If you take my money and not deliver the product I paid for, isn't that fraud?! read more

Hands down, my favorite Starbucks to spend my hard earned money at. There is a feeling of "home" here. For what seems to be a very standard franchise, this Starbucks is more quant and neighborhood oriented. The baristas are always spot on with their creations, orders are always correct and efficient. The location is one of the smaller Starbucks, but you usually know someone in line, so rubbing elbows isn't so bad. Nice seating area outside, as well as indoor seating which is always hard to get a spot during the busy hours of the day. If tables aren't available, there is ample outdoor opportunity in Kersting Court. read more

The staff at this store usually provides friendly service. However, their foamed coffee, like latte or cappuccino, often short-changed customers. I regularly order the large/venti sized drink. About half of the time, I find the milk foam up to 3 inches away from the brim. To say that is disappointing would be an understatement. Hopefully, management will take notice and correct the deficiency in the near future. read more

That one guy with the beanie was super chill and charged the highest priced item off for my birthday thing on the app. Area was peaceful.

Love this little neighborhood. Service here is great, friendly people! read more

Little Sierra Madre gets packed after school hours. The people are very friendly in this town and the Starbucks is a nice plus where you can get high on caffeine. read more

Starbucks - JAN2014 - Coffee & Tea Near Me - Sierra Madre, California

Nestled in the foothills of San Gabriel Valley you will find the world's best Starbucks. It's not the best because the service is always warm and friendly or they always get your order right. It's the best because of the perfect location it sits in. The quiet but welcoming town of Sierra Madre feels like a get away spot just while being surrounded by city suburbia. So when you're in the need to decompress and relax while you sip a chai tea reading a thought provoking book, there's no where better in the world than this Starbucks. read more

they messed up my mobile order - losing three of five items - with no apology forthcoming.

One star for literally an entire f***ing block of wood that was a piece of the counter falling off and onto my leg (I weigh 100 lbs) and bruising me and ripping my tights to which the presumed manager (older white haired man in blue behind register) replied "it's okay". Not a single flinch or an apology. I took my coffee and left. Terrible customer service. FYI It's not okay and had that been a toddler instead of my leg you idiots would have a lawsuit on your hands. Maybe don't fiddle with your counter while there are customers right in front of it! Disgusting. read more