FRUSTRATED I received an email stating they are launching a new coconut flavor. I ordered their matcha coconut latte and the iced blended coconut drink. The matcha latte looks convincing however the iced blended coconut drink was way too far from the picture being advertised. What a shame, the barista was not trained how to make them. I am posting pictures the email that I got and the order I received. The barista made them twice and can't make up her mind if that was it. Please train your Batista before offering the drink. What a waste of money not making it worth. read more

The Coffee Bean & Tea Leaf - Order I received (iced blended coconut drink) - Coffee & Tea Near Me - Pasadena, California

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The rudest service I've ever experienced at a Coffee bean. Won't be coming back to this location. Just got to Pete's across the road by islands. Thank you for your non customer service read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

I always order ahead makes things so much easier these days. Last time I did order while I was shopping at the grocery store, so u can kill 2 birds with one stone. Parking is easy, ppl are in-in-out of this lot. And employees here are very quick. Coffee bean drinks kind of hit different from other places. I do recommend. read more

I'm so sad to say that my very fave coffee spot is no longer getting my business! As you can see from my picture, their drinks are 92% ice, so come to this location if you'd like some "drink with that ice"! Is this company trying to increase their profits by cheating customers out of their owed amount of product for the money? This company also lets their employees guilt trip/harass customers about a tip which is very awkward and a turnoff. I always use the drive thru so I can't speak on the ambiance of this location. read more

The Coffee Bean & Tea Leaf - Would you like some drink with that ice? - Coffee & Tea Near Me - Pasadena, California

Coffee Bean & Tea Leaf Pasadena offers a delightful blend of great drinks, friendly-ish staff, and a comfortable environment. *Restrooms: You'll need a code to get in but its clean and well kept *Baristas: umm, not really sure... The service could be a bit better *Drink: I indulged in the Chocotella Ice Blended ($7), and it was like sipping on a chocolate cloud with perfect amount of hazelnut sprinkled in! *Atmosphere: Whether you need a spot for a productive work session or a casual meeting, this place has got you covered. Plenty of space and tables indoors, plus a couple of shaded tables outside if you prefer a breath of fresh air with your coffee. *Noise Level: The music and chatter are just right--not too loud, so you can focus or chat without shouting. *Outlets: While outlets are limited, the big table in the middle has a couple of them. There are a few more around the wall seats, so plan accordingly if you're planning to plug in. *WiFi: stable and reliable :) *Parking: easy, there's many spots in front read more

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my go to coffee bean for studying. the store is always freezing cold, but it is such a nostalgic study spot for me so i love coming here. the service is very quick as well since it is a fast food coffee spot. the drinks are a hit or miss, but since i used to work as a barista for cbtl, i know the ins and outs for the drinks so they're pretty delicious! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

The staff here has been putting up with constant shifting in leadership and through it all, every visit, they are putting in the work. I see reviews here from people that seem to want to use inappropriate connections to people in upper management as a flex to shame the staff for what? Not having whip cream? Did the lack of whip cream really ruin your drink? These are people who are working incredibly hard to provide a service in the midst of clear negligence from corporate management. read more

It really pains me to write this review, but I just have to say something at this point. Being raised in LA, I have been a loyal customer of Coffee Bean for over 30 years. I love this brand so much and the Mocha Ice Blended is my favorite drink. On average, I spend about $250 a month. Ever since Julio, the old store manager left, this location has absolutely fallen apart. They are out of whipped cream on a weekly basis, and for days at a time. Their "holiday drinks" were unavailable for the entire month of December. The staff used to be friendly, but at this point they are so disenchanted with the constant out of stock issues, that they have become completely immune to the frustration of the customers. It is not fair to the staff who have to be on the front lines during this lack of operations. This evening I was made to feel like a difficult customer because I had the nerve to ask for a refund after they informed me they were ONCE AGAIN out of whipped cream after I had paid for my drink. I was told I had to wait 5 minutes for the manager to get off her break so I could get refunded for the drink I never received. I told them I would wait. This cleary irritated them. When I asked them why they are constantly out of whipped cream the response I was given is that it's because the whipped cream is considered an add-on and not part of the drink. This was so confusing as every piece of marketing collateral over the years shows whipped cream on this signature beverage. What is astonishing about this response, is that a huge part of Coffee Bean's history and success is that they were pioneers in creating the ice blended coffee, that even preceded Starbucks. These stocking issues seem to be specifically problematic at this Hastings Ranch location as I have never had this issue at the Monrovia, Pasadena (Lake Ave) or Santa Anita Mall locations. This is such a prime spot, and it is so perplexing why they are having so many issues. It pains me to see this store destroy the reputation of this iconic LA brand. I will also send this to Brian Bahreman, Vice President - Head of Operations, in hopes that someone from corporate can intervene and get this store back to where it used to be. I really want to love Coffee Bean again. read more

Decided to stop by for a nice ice cold treat. My go to order is their peach jasmine tea, but today I opted for a matcha mango latte. The drink has to be mixed with their mango syrup and did not disappoint. Coffee Bean is known for their teas and the drinks have actual fruit pieces in their syrup. I thoroughly enjoy their concoctions (hibiscus tea, mango jasmine tea, and the lemonades. Most of their blended drinks are vanilla based hence their ice blended matcha tasted vanilla and I wasn't a fan. In addition, you can scale the level of sweetness dependent on your preference. You can also get their 32 ounce cup on all drinks except the ice blended. They do charge for ice and cup at 25 cents. Overall, the lobby is super light and their lounge chairs are comfortable. The place is clean and the workers are friendly. Surprisingly delicious Jalapeño Cheddar Bagel, but don't look at the calories. read more

The Coffee Bean & Tea Leaf - Drive Through - Coffee & Tea Near Me - Pasadena, California

Beware,rude customer service Girls there don't like to be bothered Poor service, won't be coming back here read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

First time trying this location and probably the last. I ordered a hot drink via mobile app and got in the drive thru line to wait 12 mins to get to the pick up window! I was handed a luke warm drink (I usually order extra hot). I asked them to remake the drink and the girl comes back in 2 seconds with the exact same drink (except with a drizzle of caramel). Still luke warm, still the same drink! And not made well so had to be thrown out. Then she goes on to say, we don't do mobile orders in drive thru - well, write that on the app so the customers know. Poor customer service. read more

I love this coffee shop. The drinks and pastries are delicious. The service is always great. The ambience and decor is modern and nice. They have a great rewards program and always are giving you so something free or discount. I love the fact they use powder instead of liquid for their drinks which makes them more rich and very tasty. read more

The Coffee Bean & Tea Leaf - Vanilla Latte - Coffee & Tea Near Me - Pasadena, California

It took 16 minutes to get my dark Chocolate latte. I went into the store this morning after 11:30. I placed an order for two drinks, one hot and one cold. I received the cold drink in about 5 minutes, but not the other. The drive through was also backed up. I noticed the barristas were only making cold drinks. Customers that ordered through the app also had to wait long for their drinks. After 13 minutes, I asked about the latte. The barrista said, "It's coming", rather rudely. Three minutes later, I received the latte. There was no apology for the delay. The barristas need better training. None of them were working with any sense of urgency. I shouldn't have tipped before receiving my drinks. I never received this kind of horrible service at Starbucks. read more

I hate leaving 1 star reviews. If a place isn't great - I would rather not say anything at all, but the time has come and I just have to leave this review. I've not once had a drink here made the same way twice. It's so inconsistent, that that is the only this that's consistent. I've thrown away my drink about 9 times. I hate asking for things to be remade, because it's 1. Embarrassing 2. I feel bad 3. It doesn't seem to matter. The one time I did ask for a remake; it was worse than the first drink. I used to LOVE coffee bean (as a brand) and I'm bummed that I continue to fool myself into thinking it will be good if I try it just one last time... read more

Ordered a small hot Caramel Machiato with 75% sweater and received a caluchino instead. 1/4 of the cup was peer foam making the drink taste even sweater than if O had ordered a regular Latte. Too far to go back and ask to get it remade. Please note that the drinks are very expensive and should be made properly. Thank you read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

The tea was off. Had an offputting taste to it. It tasted like coffee. I would assume they're somehow speeidng the process to make the tea through their espresso machines? Not sure why they're doing that. The only thing that would make sense is to speed things along. The service is quick. The place is generally ok. It was a bit dirty when I came in the other day. read more

The coffee bean and tea leaf place in Pasadena offers a $5 card with the purchase of a $25 gift card, however, they indicated it was only while supplies last. Their sign at the counter doesn't say while supplies last.....False advertising!! read more

If I could give this location negative stars I would. When ordering in the drive through the woman got the order wrong despite trying to double check it three times. The cashier tried to fix the size issue but my wife's drink was still not decaf and I did not get what I ordered. We immediately drove over to Peet's and threw out the entire order. Avoid this location at all costs! read more

I came here this past Sunday and the customer service was not good at all. This makes me a little annoyed to do a review like this because I absolutely love Coffee Bean. I go literally everyday where I live and to this location when I come to Pasadena. The service use to be better. Irvin use to always be so sweet, amicable, and always in good spirits. However the last several months I have not seen good employees like Irvin, or past employees in the beginning, that knew their job and was devoted to customers. There is this young girl that is new, and I do not know her name, but she has glasses and she's very unbothered, and not concerned about customers orders. This was my third time encountering with her and each time the order was wrong, or she did not understand the order, and just put in the system what she thought I had ordered. It's very irritating and I'm very patient and never was livid, until this past Sunday. I only ordered two drinks, a small hazelnut latte, and large hot chocolate. As I was ordering she kept saying the order size wrong for both drinks, but I did not mind so I reiterated at least 3 times. But she still says the order wrong. So we drove to window and I paid cash and the drinks came out, and the drinks was the wrong size and opposite of what we ordered. I got a large latte and my sis got a small hot chocolate. Further, we tell her and she is still not comprehending and just telling us the order over again like we ordered wrong. So long story short. we ask for a manager and we were quite annoyed because this is the 3rd time this has happened in the last 7 weeks with this employee. Meanwhile... we just decide to go in to see them remake the drink. So we were still waiting on the manager and she comes, and very nonchalant and not empathetic. She just comes and doesn't say "what can I help you with?" We just tell her our order is wrong and she says ok "we will just remake it." So my sister wants to elaborate more on the issue , but Miranda the manager is not listening or not responding. So I cut in and say, I'm sorry but this happens all the time she's terrible....and OMG after that remark, hell broke loose, she gets made at my comment, which is unprofessional, and says "don't call her terrible she's not terrible she is still learning and have a language barrier." Mind you the girl does not have a language barrier at all, and if she is struggling then someone should be helping her out. Miranda says she was on break, but why no one is helping her out or she's not asking for help If she confused? Smh I just cannot fathom! Then when I told her I needed to be reimbursed, since I got overcharged for the difference of the drinks, she said that she voided the receipt and I had to pay $11.10. She got confused because I already had paid through the drive-thru. This sucks when I feel the reason I'm making this review is because of lack of consideration, and slack of management. I do not like tacky management and those who are argumentative. Overall, I really hate I have to do a review like this. I am a VIP customer and It is definitely a must for me to get my coffee bean! It's the best coffee to me! It just sucks to treat customers with attitude and not hear them out. I feel they need training at this location to keep afloat. I wish they go back to what it use to be, with people who had passion for being a barista. You work hard for money and the Economy is only getting worse. Therefore, consumers want to feel appreciated by being happy with the product or good customer service skills. On the other hand, I do not think I'll come back to this location anytime soon. read more

I ordered 2 large iced americanos. The straight face lady gave me a regular and a large. When I corrected her, she didn't say anything and just turned to her manager that took my order- YOON! The girl changed my ordered--- but all she did was fill a large cup of ice, pour the regular cup into the large cup and added more ice!!! Crazy! If we're ordering a large, there has to be more coffee than what a regular is. They did this as I was watching them. No shame. And when she handed me the drink, she didn't say anything. No apology, no "have a nice day" NADA. I asked who the manager was and she was standing right behind her and was already aware of the mess her staff did. Very disappointing. The coffee tasted like water and milk. TRAIN THOSE PEOPLE BETTER. They seemed real miserable as soon as I walked in, no greeting. read more

This coffee bean has been on point each time I've been. The ice blended here has been perfect blended each time I've been here, not too watery or icy. Other coffee beans I've been too haven't been as lucky. I love the fact that there is a drive thru and they are very quick with the service! This time I ordered the Malibu dream and the dark chocolate ice blended. The Malibu dream was a strawberry and banana milkshake, you can definitely taste all the flavors there. The dark chocolate ice blended was very strong this time around. It felt a little heavy on the dark chocolate, I kind of wish I asked for less powder, although I've had it before at another coffee bean and I didn't feel it was that strong before. read more

The Coffee Bean & Tea Leaf - Top: Malibu dream Bottom: dark chocolate ice blended - Coffee & Tea Near Me - Pasadena, California

Ordered a large ice vanilla latte with non-fat milk and instead got a hot regular vanilla latte. I would have asked them to redo my order but since the drive through line is long and none of the staffs are wearing gloves, I decided to take it. Let's just hope I don't get sick from this. Aside from messing up my order (this is the second time), I'm giving it a three because their lattes and shakes are always so sweet. I'm here to get high on coffee-- not sugar. Thanks. Last thing: the plastic stirring thing they gave me was half broken. Let's hope the bottom half isn't at the bottom of the cup. read more

The Coffee Bean & Tea Leaf - What the... - Coffee & Tea Near Me - Pasadena, California

A new convenient location for East Pasadena has just opened (November 2019). Extra added convenience of a drive thru is included at this location, which seemed to be popular on the morning I walked inside, as there were a line of cars in the drive thru and only a couple people indoors. The staff were extremely kind and my order came out within a few minutes of placing it. There is plenty of parking in the adjacent lot, marked specifically for Coffee Bean with their logo engraved in the spaces. Decor is clean and there is enough seating for small groups or many individuals. I assume there is free wifi here as well but I didn't check on this visit. I will confirm on subsequent visits. Although there were people coming in with laptops as I was leaving so the chances are high that there is wifi. I am excited for this location because it can be used as a meeting or work space that is very fitting for me as it is situated in a great area. read more

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Dess has the best costumer service best personality made my day!! She made sure my order was right-Leslie :)

Great spot to study. Wi-Fi, parking, outlets, bathrooms. Has a drive-thru if you want something on the go. Doesn't seem to get too busy or loud, so this is an ideal spot to get some work done. They also have these signs that show if the table has been sanitized or not. Good job on keeping up with the times! Tried the Vietnamese cold brew for the first time. Although it's not necessarily "authentic," it was soo good! Similar coffee "strength" and sweetness from condensed milk you know and crave. read more

The Coffee Bean & Tea Leaf - Cold BrewCold Brew Vietnamese Coffee - Coffee & Tea Near Me - Pasadena, California

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One of the most relaxing, functional & well maintained cafe. With stylish lighting, tables & chairs each section displays privacy & convenience where anyone can openly do their stuff maybe it work-related, social gathering or just "me-time". They offer an indoor & outdoor seating that both served its purpose well while sipping refreshing tea or delicious coffee or munching freshly baked pastries or sandwiches. read more

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swung by coffee bean to get an iced matcha like I always do before going to work but this time my matcha tasted nothing but pure milk! No hint of matcha whatsoever the girl in the drive thru wasn't friendly at all she handed drinks over so Rudely and it also took them 5-6 minutes to get 2 drinks. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

I mobile ordered here today and came through the drive thru to pick it up. I waited at the window for 5 mins while the girl did other things. I was patient, as I used to work at Starbucks so I understand having to multitask. Although it definitely would have been nice to be greeted and told she needed a moment. When she finally opened the window however I said hello to her kindly and she literally ignored me, handed me my order, and walked away. On top of that my drink sucked. If I ever come back it will not be to this location. Overall, the quality of beverages is always iffy at coffee bean. The baristas are super rude and can't even be bothered to pretend to be nice. Not to mention the PRICE. It's no wonder everyone prefers Starbucks. Save your time and money and go literally anywhere else. Wish I'd gone across the street to Whole Foods instead. read more

Be grateful for this immaculate inside & out CBTL ~ Drivethrus are as they are but this CBTL's is always gracious & aim for perfection as each cyustomer going thru has their own variablesof what might be going in with them ~ So try to smile & make this your joy break ~ very popular at rush hour ~ be kind feelings are everywhere ~ if you do have a chance to come in & have a CBTLCay or vacation to rest inside ~ it's beautiful 2 story high ceilings & floor to ceiling windows ~ sink in seating read more

It seems to me that this is fairly a new location in the neighborhood. Located in one of the busiest streets in Pasadena, will surely attract many commuters going down the Foothill Boulevard. Its conveniently located across the street from all the main shopping malls and also 210 freeway. What makes it even better? Its got a DRIVE THRU! Yes, drive thru is so convenient especially during this time because it can reduce unnecessary direct contact with people. Either way, its nice that we dont have to hop in and out of car to get a drink or two! Ive stopped by here a couple times after shopping at Homegoods or from grocery shopping at H Mart. Its not that far if you just drive down the Michillinda. Staff is friendly and always smiling when I visited. Even if the line seems long, it goes a lot faster than you think. I am picky when it comes to my Iced Apricot Ceylon Tea Latte, and this place makes it just the way I like it. Use the app to get points for your rewards in the future as well as great savings for drinks or for coffee & tea to enjoy at home. read more

I like that they have drive thru. I ordered my usual ice blended vanilla latte with whip cream. I used to work for this franchise and I sometimes get frustrated when I order from other CBTL locations because they don't make it the way it's supposed to be made. Some people get lazy. But this branch is exceptional. It was made perfect! Thank you! Thank you ! read more

Always crowded always short staffed takes way too long to get a coffee. Lobby is even closed and can't order inside,

Came in during covid time, and they are following through with the covid protocol. Social distancing, wearing mask and gloves etc. ordered my favorite dark chocolate latte, and it tasted as good as usual! Will come back again when I am in the area. read more

Yesterday I came here and ordered a chai tea ice blended and wanted to add pumpkin and cinnamon. When I got my drink it didn't look like they added pumpkin at all and of course I got the extra charge. So I asked and the girl at the window asked whoever made it and said yes there is pumpkin in it. So I left and came back later in the day and ordered the same thing and was told they were out that day. Instead of just saying that and refunding me the extra .60¢ they lied, and the girl taking my order at the time was nice so I didn't even bring that up. Plus SOME of the girls here have stank attitudes and try to correct you for no reason. I've told them no whip before and I got a "the drink doesn't come with whip" all snappy, LOL your customer service sucks (I left btw and never made a second order but it confirmed that they were out of pumpkin and never even added it.) read more

Good service great coffee on time; I usually get mines to go and they're are efficient

Honestly the best coffee bean around. Jose is the manager and he does such a great job. Drive through line us really fast. Staff is friendly. It's a great spot. read more

The drive-thru on Foothill in Pasadena is our "go to" place for great coffee and wonderful, smiling staff! The best!!

I received am email alert on 50% off of any drink till 4/1. I went on a Sunday morning to try blood orange cold brew. I ordered on the app and picked up at designated time. Next I went to drive thru and picked up my order by telling the barista. My drink has a strong blood orange flavor and I tried to finish in one slurp. I had to restrained myself to enjoy the drink. read more

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Customer service is no good. There were 5 women working and not one greeted when I walked in or acknowledged that I was waiting at the register to order for a while. 3 other people walked in during my time there and they weren't greeted either. 2 of them walked up to the order pick up and not one employee acknowledged or helped them retrieve their order. The other customer waited at the register like I did while employees walked right past her to go to the back. Just acknowledging your customers when they walk in and letting them know someone will be with them is important. It was awkward in there and no communication between the team as far as who is going to greet and help customers that come up to the counter. 5 people working, besides the drive thru I was the only person inside when I ordered and my plain black coffee took over 5 minutes. I over payed for someone to pour a plain coffee with bad customer service. read more

The entire team here is wonderful! All kind, hard working, and fast even during busy hours. I work nearby and sometimes like to mix up my coffee orders and every time it's been amazing. Good coffee, good service, good vibes. read more